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peateargriffin
@shawcable.net | reply to Gillyy
Re: [AB] Is it me or is it Shaw?
Well I guess keep your modem unplugged when you are on the phone with them so it is offline, then maybe they'll send a tech there. It's a sneaky way of going about it, but they should send someone out if it's happening every day. | |
j1ggy
join:2007-07-30
| said by peateargriffin :
Well I guess keep your modem unplugged when you are on the phone with them so it is offline, then maybe they'll send a tech there. It's a sneaky way of going about it, but they should send someone out if it's happening every day.
If you want a technician to be able to troubleshoot and find out what the problem actually is, I suggest being honest and leaving things hooked up as they should be. No point sending the tech out on a wild goose chase and having less of a chance of actually fixing the problem. Not only that, Shaw will poll your modem periodically to maintain a record of the signal, errors, etc that you may run into at different times of the day. Disconnecting your modem will not allow this and may even mask the problem. | |
Onetwo
join:2009-04-14
Medicine Hat, AB
3 edits | Shaw is driving me crazy, I really wish telus would get turbo in my area. I would love shaw, except they dont care about giving promised speeds to customers.
I am on extreme, the first test was 5mbps, this is my second attempt. On extreme, I certainly dont get 10-15 unless its obscure hours, then it runs great.
I have called shaw non stop, they sent in a teck who did nothing. He got rid of a splitter, put some ends on my cable, and thats it.
To make sure it was not my modem or anything, I went into my downstairs cold storage where all the cable comes into the house. I connected the modem directly to the cable coming into the house (tech checked the cable outside) and it made no difference, one of the tech guys suggested i do this to rule out problems with my wires, or equipment.
I was told by one shaw help person, that our node is oversaturated. He said it can hold 38 mbps or something, and it was at 35 at the moment. And this was late at night.
Shaw claimed they were aware of the problem and fix it soon, but that was just to get me off the phone. And stop calling. They also insist their is no problem in my area, even though the node as one tech guy said, needs to be split.
Finally a shaw tech guy who noticed I have been calling told me if im not happy to drop the service, again he claimed that the shaw engineers said their was no problem, i kept arguing with him telling him, i dont care what you say, the speeds dont lie and im not getting anywhere close to proper speeds. I appreciated his honesty, and as soon as I have other option like telus turbo, im gone. He got tired of me arguing and he tried to argue back at me cause the engineers insisted i have no issues!
How the hell can you argue with me about speeds, when every speed test tells me im getting 5mbps, when im paying for 10-15?
I told him one tech guy said the node needs to be split, and he told me splitting the node costs alot of money and takes quite sometime, and likely wont happen. I appreciate his honesty, but honesty is not something shaw is about, speeds just are not their, and my final option is to get rid of it, except I have no other provider at the moment who can offer me good speeds. Telus turbo is available 30 seconds from my house, but cuts off right between a park and my house.
One thing I learned in these tough economic times, is even if you can bully customers who dont have options, in the long run, they will not come back because of how you treated them when other options are available. My electrical installer was telling me a bell installer in the area who was rude to customers during the boom period, who had a take it or leave it approach, lost his contract with bell, and because of his bad attitude to customers, people went with other options, and now his once flourishing company is gone, nobody will go through him due to how he didnt care when things were going good for him, customer complaints went unfixed.
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ShadowMeph
join:2005-10-09
Abbotsford, BC
 ·Shaw
| ok I am, admitting right now that I didn't read every post.
I had a similar problem and after calling shaw and dealing with the person doing all the things they said and getting the " the Internet is ok " thing from them and after a few days of trying a few different things I discovered that it was my Router that was being stupid it would work great for a while ( any where from 4 hrs to a few weeks) then it would screw up, I bought a new router and it totally fixed my problem. I am not saying that this is what your problem is but I would maybe disconnect the router and connect directly up to the modem for a while or at least when things start acting up. | |
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