http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22484367 en Sat, 11 Feb 2012 11:59:55 EDT Sat, 11 Feb 2012 11:59:55 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22643007 This whole thing is Verizon's fault
Yes and no. Verizon is the party most responsible...but DSLX, by reselling, implicitly agrees to shoulder the burden of talking to Verizon on behalf of us, the consumers. Unfortunately DSLX fails miserably much of the time. I'm not saying it's easy to deal with Verizon (God knows, I've been a direct Verizon customer)...but that's what we're paying them to do.

> only other option...has been Road Runner
And this is why competition is the saving grace for the consumer: options.

Best of luck to you, and sorry for your travails.]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22643007 Thu, 02 Jul 2009 00:47:36 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22634310
Well, today was kind of a sad day considering all the work and time put into my dry loop but I started the cancellation process. I've read several posts here where some people have complained about this part of the DSLEXtreme experience so I've tried to be as thorough with DSLExtreme as I can be.

I phoned their 866 # and talked to a nice guy (forget his name now - I knew I should've written it down) and explained what had happened since the 19th of last month. He knew who George and Chris were - so that was good - and told him about the tickets and the thread on this forum. I asked him about cancellation fees, etc. and he told me that he will talk to George and Chris later today and verify with them about my dry loop issues and that he'd call me back tomorrow. He told me to go ahead and send both modems back which I'll do tomorrow when I talk to him. He said that based on what I told him there shouldn't be any cancellation fees, etc. So, I'm thankful for that.

I also emailed Chris and told him to go ahead and close any tickets that may be opened since there is no point working on them if I'm canceling my loop.

This whole thing is Verizon's fault. They know about the bad copper bundle outside of my place - they know it affects others beside just me - they refuse to fix it. And why should they (trying to reason this out in my own head?) - they have fiber running through my neighborhood that can and is servicing everyone else except for my condo complex (because they would need permission from our association) and don't they want everyone on the fiber instead of replacing copper? I don't know - just a guess.

When and if fiber is available at my complex (which I think will depend on me starting the process with our association and working with Verizon) I'd go through DSLExtreme in a heartbeat (instead of using FIOS directly through Verizon) because of the incredible customer support.

In the meantime, as I've posted above, my only other option for Broadband (besides going with a high latency satellite service) has been Road Runner - which I'm using now. One only needs to go over to the Road Runner forum on DSLreports.com to see the massive difference between the two companies as it compares to customer support.

So, this should be my last post on this thread. Thanks, George and Zak (and the guy who works for you, George - that Chris guy is awesome), CCarson and a big thanks for the patience towards me from our local forum moderator (and for making sure I don't give up all my private info by accident! lol!), Sashwa...

Warmly,

- Marco

PS: An example of how crazy Verizon is - I got a call from Chris early AM - he left a message saying the MPOE # associated with my dry loop won't let him open up a ticket with Verizon - which suggests that maybe they've changed circuits on me and not bothered to tell anyone).]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22634310 Tue, 30 Jun 2009 12:32:11 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22630013
Today, I received a call at around 8:30 AM but was still sleeping (I know I know - boo!).

So, DSLExtreme is trying to follow up with me - once again - showing they are all over this ticket. I've emailed them and told them that I am still having major issues with my downstream SNR and my upstream is still not able to connect at 768.

I think that Chris - the dude who has taken this ticket under his wings is still gone on vacation/days off.

Will post more as I know more.

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22630013 Mon, 29 Jun 2009 17:59:43 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22624973
- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22624973 Sun, 28 Jun 2009 18:22:35 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22624484
My neighbor came over yesterday and asked if they fixed my line. I told him that it was good and bad depending on the time of day and he said that Verizon came and fixed his line the day before (I don't remember seeing anyone out there, but I wasn't looking either) and that it has been good.

It almost makes me want to keep trying... I also asked my neighbor if he was checking his internet during different times of the day and he said "that when he has gone to use it it has been good - but his voice service no longer has static" (I get the impression he was more concerned about voice)...

So I don't know...

Any advice from others? Should I continue to try and get a good stable loop or should I just go with Road Runner?

Maybe I should just have both. Lol.

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22624484 Sun, 28 Jun 2009 16:04:21 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22621208 http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22621208 Sat, 27 Jun 2009 17:12:44 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22617693
Here is the good news:

SNR Margin (dB): 12.4 10.0
Attenuation (dB): 54.0 31.5
Output Power (dBm): 19.6 11.9
Attainable Rate (Kbps): 5376 780
Rate (Kbps): 3360 672

The bad news is:

I've watched it stay like that for up to 20 minutes and then erratically fall as a far as 4. The upstream, as usual, stays pretty solid.

I can honestly say I've done my very best and because my work relies on internet connectivity - I can't see repeating this process over and over again.

First off, I don't blame DSLExtreme for any of this. This is NOT their fault - and they're customer service is AWESOME. Nothing more can be expected from them. The verizon tech guys, for the most part - have been great, too - but no one can make Verizon corporate replace the copper bundle outside my house.

The next step for me is to cancel my dry loop. As the moderators can probably already tell, I've been on Road Runner for the last few days (this was not my primary choice - it's my ONLY other choice where I live) - I needed connectivity during all of this troubleshooting - remember - I ordered way back on the 19th of last month - so knowing that I wouldn't see another technician until the 26th of this month and knowing there was a good chance it would be a repeatable problem - I ordered Road Runner...

The next step for me (and for this running experience) is to experience the cancellation steps.

I have two modems that must be sent back to DSLExtreme. Also, how do I cancel my dry loop without having to pay a cancellation charge? Who should I talk to, phone, etc.?

Once again, for anyone reading this thread in the future, DSLExtreme has done everything they possibly could to help me - the guys on this forum, Chris, etc. - they have been stellar. But, no one can make Verizon replace their copper bundle outside and it's a known problem with Verizon - even the techs have admitted it.

If someone could now just direct me to the right people to make sure I don't pay any cacellation fees, etc. I'd like to bring this thread to an end.

- Marco

PS: I also want to say that if you live in Redlands, CA area and you can get DSL and a stable loop - my opinion is you should still get DSLExtreme for the price - because as I knew in advance, the latency on the Road Runner service is horrible and the speeds are completely erratic. My only issue that makes it acceptable is that at least I stay connected - which for all my remote administration work - makes it tolerable. ]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22617693 Fri, 26 Jun 2009 19:16:41 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22616529
Once he is done, I'll post my signal levels.

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22616529 Fri, 26 Jun 2009 15:46:31 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22612268
Well, tomorrow I hope they have it fixed for me or I'm not sure what else to do. Good luck with your move, bro!

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22612268 Thu, 25 Jun 2009 22:17:08 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22606749 http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22606749 Thu, 25 Jun 2009 00:27:36 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22591579
It's Monday and the line still has a serious signal degradation causing all sorts of drop outs, ping spikes, etc. - so nothing to report on that.

Chris from DSLExtreme is the tech guy who has been assigned my ticket - that guy is awesome - there is no doubt in my mind he is doing everything he can at DSLExtreme's end to solve my problem. Verizon may just have to replace the copper bundle to stop Chris from bothering them.

At my end, I do have some more information to report. I saw a Verizon guy working at the same spot that Dan and George and the other Verizon guy who came were working at when they came for my problem. I see my neighbor directly across from me talking to him. So I go out and "investigate" and it turns out my neighbor has DSL through Verizon and this is the third time he has had them out to fix "line noise" (he also has voice service AND DSL). He said his internet is very problematic.

I also talked to Dan from Verizon (earlier in the thread if you want to know who he is) and he said he's going to talk to another supervisor today.

Verizon told Chris/DSLExtreme that they can't come out until the 26th :-( Chris said he'll call them everyday to see if they can't come out earlier.

So, that's where we are at.

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22591579 Mon, 22 Jun 2009 14:17:37 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22580096
Hopefully between Dan and Chris - it'll get resolved.

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22580096 Fri, 19 Jun 2009 18:58:27 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22579629
I don't think it was the best pair they could find, I think it was the first pair they found...

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22579629 Fri, 19 Jun 2009 17:17:22 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22579504
We would need to send out another Verizon technician to your location. If that was the best pair that they had available they may need to downgrade your speed tier in order to keep you stable.

It is odd that your downsteam remains fine but your upstream is adapting down. This usually indicates a problem with inside wiring or at the far end from my past experience. I believe you already tested from the MPOE though correct?

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. ;)]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22579504 Fri, 19 Jun 2009 16:54:49 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22579494
- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22579494 Fri, 19 Jun 2009 16:52:42 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22579420
I went ahead and power cycled just now before I replied to you to give you the readings after I did that:

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 8.1 10.0
Attenuation (dB): 52.0 31.5
Output Power (dBm): 19.4 11.9
Attainable Rate (Kbps): 4064 776
Rate (Kbps): 3360 672
K (number of bytes in DMT frame): 106 22

So, no, it's just horrible. The modem just keeps downcycling all the way to oblivion until basically my highest attainable rate is lower on the downstream then on the upstream...

Can you guys contact Verizon?

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22579420 Fri, 19 Jun 2009 16:42:04 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22579326
Do the line readings improve for a period of time if you power-cycle the modem?]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22579326 Fri, 19 Jun 2009 16:24:22 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22578671
What do I do?

- Marco

It's the next day - 11:34 AM:

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 7.1 10.0
Attenuation (dB): 52.0 31.5
Output Power (dBm): 19.4 11.9
Attainable Rate (Kbps): 3872 772
Rate (Kbps): 3360 672 ]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22578671 Fri, 19 Jun 2009 14:31:32 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22576191
This is why I won't support Verizon by patronizing their FIOS service even though it is available in my neighborhood.]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22576191 Fri, 19 Jun 2009 01:54:25 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22575899
Horrible. 5.1.

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 5.1 10.0
Attenuation (dB): 52.0 31.5
Output Power (dBm): 19.6 11.9
Attainable Rate (Kbps): 4512 648
Rate (Kbps): 3360 544

I'm just going to edit these posts instead of creating new ones as not to clutter up the thread:

Here is 9:32 - I've rebooted the modem - as you can see - the downstream has deteriorated so much over the course of the day that it can hardly hold on to what I was provisioned for - nevermind the upstream.

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 6.3 9.0
Attenuation (dB): 52.0 31.5
Output Power (dBm): 19.7 11.9
Attainable Rate (Kbps): 3488 576
Rate (Kbps): 3232 480

Man, I think I'm being punished for something I did in a past life...

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22575899 Fri, 19 Jun 2009 00:03:53 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22575230
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 6.3 10.0
Attenuation (dB): 52.0 31.5
Output Power (dBm): 19.6 11.9
Attainable Rate (Kbps): 4512 648
Rate (Kbps): 3360 544 ]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22575230 Thu, 18 Jun 2009 21:41:39 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22574726
The values now for the downstream have dropped all the way to 4 and go up to 9 and flux between 4 and 9 - right now as I refresh the modem's ADSL page I can see it is at 7.

Obviously there is something wrong with the cable trunk that I'm on - because this is exactly what happened before the Verizon guy came today - I'm just on another copper pair.

So...

NOW WHAT DO WE DO?

If Verizon won't fix it (and the guy who came today admitted they are out here all the time in this area fixing that particular bundle) is there anything DSLExtreme can do to help?

I'm actually starting to worry a little bit. Connectivity is a big part of my livelihood... It just kills me to see fiber running by my house and just because I live in a condo with a housing association I can't order it...

For the record, the guy who came today was nothing like the guys who helped me out the other day. When I asked him, "so is this going to solve my problem?" - he said, "well, it's holding now - but it may change throughout the day. You'll have to check it." That wasn't very reassuring.

- Marco

For completeness sake, here is a snapshot as of right now:

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 7.3 10.0
Attenuation (dB): 52.0 31.5
Output Power (dBm): 19.6 11.9
Attainable Rate (Kbps): 4512 648
Rate (Kbps): 3360 544 ]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22574726 Thu, 18 Jun 2009 20:06:40 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22572760
The Verizon guy who came out for the dslextreme ticket I opened just left.

Several things:

1. the cable bundle outside my house that runs in the ground is a problem spot he said - it fills up with moisture and Verizon knows about it - they aren't going to dig it up and replace it.

2. He said when he got to my house and measured the pair I was on he could hear a horrible hum. He said he found the best pair he could find and hooked me up to that.

3. My SNR has improved on the downstream quite a bit, but my upstream is still the same. He told me it just isn't going to get any better then what I have now - but he did tell me that with the new pair I'm on it should be stable - but that I should keep checking it to see if it's affected by the moisture in the morning, etc.

Here are my modem readings at 10:54 AM today:

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 16.2 10.0
Attenuation (dB): 52.0 31.5
Output Power (dBm): 16.8 11.9
Attainable Rate (Kbps): 6944 780
Rate (Kbps): 3360 672

As you can see, my upstream's max is 780 but the modem is synced at 672 because there probably isn't enough headroom at 780 to stay synced at 768 reliably. That's fine, I'd rather have 672 stable then 768 unstable - but I wish I could have what I'm provisioned for. :-( Those extra kilobytes/sec are precious when having to upload massive files).

So, I'm not sure what else I can do. If there is a known problem in my neighborhood with the copper trunk getting wet, etc. - and Verizon doesn't feel the need to replace it - DSLExtreme can't really do anything about it - so it's not their problem.

By the way, DSLExtreme has phoned me everyday since I created the ticket and has followed up promptly. Great job, guys!

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22572760 Thu, 18 Jun 2009 13:59:31 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22564220
I opened up a ticket. The ticket id is: 3556020

Hopefully we can track down why my upstream is so messed.

- Marco

PS: I've never been able to sync at 768 - the closet I've gotten is what you've seen reported on this thread.]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22564220 Wed, 17 Jun 2009 04:12:10 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22564030
I talked to him and he said the best course of action - since it may require some time and he needs to account for it - is to open a normal ticket - but he agreed - based on the readings I gave him there is something wrong...

So, I'll open up a ticket right now and I'll also link to this thread.

Cool?

Thanks for all the time you guys have helped me with this - totally appreciate it. I personally think the customer service at DSLExtreme is awesome!

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22564030 Wed, 17 Jun 2009 01:38:29 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22561049
Thanks]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22561049 Tue, 16 Jun 2009 15:39:32 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22560974
I've phoned the other George (the dsl guy from Verizon who gave me his card) and have told him the problem - I left a message - hopefully he'll call back today.

Those readings are from a direct connect from modem -> NID.

If he doesn't call back, should I open up a ticket with you guys?

There shouldn't be any issue with lamps, power, etc...

I'll give it a couple more days - see if I can resolve the problem directly with Verizon myself - and if I can't get through to the proper channels I'll escalate it to you guys, cool?

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22560974 Tue, 16 Jun 2009 15:27:47 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22557819
Where those readings directly connected to the MPOE?

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. ;)]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22557819 Tue, 16 Jun 2009 00:50:31 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22554881
Yep, I do have access and I've solved the upstream/downstream ratio problem... I'm running cat-5e directly from the NID into the modem. I also replaced the old terminal that used "posts" to terminate on with a clean jack on the outside of the house.

As you can see - things do seem to be deteriorating slowly (based on the stats I've been posting since the Verizon dudes were here)... my max sync rates are getting lower. Latency has been excellent... But what do you think is happening? I'm not getting a very good upload speed at all - and that's super important to me since I do a lot of remove administration for work.

Here are the new stats (with modem plugged directly to NID):

ADSL Statistics


Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 11.6 10.0
Attenuation (dB): 52.0 31.5
Output Power (dBm): 19.6 11.9
Attainable Rate (Kbps): 5152 716
Rate (Kbps): 3360 608
K (number of bytes in DMT frame): 106 20
R (number of check bytes in RS code word): 16 0
S (RS code word size in DMT frame): 2 1
D (interleaver depth): 0 0
Delay (msec): 0 0

Super Frames: 25724 25722
Super Frame Errors: 0 0
RS Words: 874616 0
RS Correctable Errors: 510 0
RS Uncorrectable Errors: 0 N/A

HEC Errors: 0 0
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 20101390 0
Data Cells: 266243 0
Bit Errors: 0 0

Total ES: 1 0
Total SES: 0 0
Total UAS: 13 0

Thanks for your continued help in my quest for the ultimate DSLextreme experience :-)

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22554881 Mon, 15 Jun 2009 15:43:04 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22554535
Do you have access to the MPOE to plug the modem in there and see what the line will sync at?

Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. ;)]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22554535 Mon, 15 Jun 2009 14:30:20 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22552290
Shouldn't I by syncing at 768 upstream when my modem says I can?

Here is what I'm showing right now:

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream
SNR Margin (dB): 16.3 10.0
Attenuation (dB): 51.0 31.5
Output Power (dBm): 19.5 11.9
Attainable Rate (Kbps): 5920 756
Rate (Kbps): 3360 640
K (number of bytes in DMT frame): 106 21
R (number of check bytes in RS code word): 16 0
S (RS code word size in DMT frame): 2 1
D (interleaver depth): 0 0
Delay (msec): 0 0

Super Frames: 420196 420194
Super Frame Errors: 599 2
RS Words: 14286694 0
RS Correctable Errors: 41588 2
RS Uncorrectable Errors: 10291 N/A

HEC Errors: 492 0
OCD Errors: 28 2
LCD Errors: 2 0
Total Cells: 56588030 0
Data Cells: 1696320 0
Bit Errors: 0 0

Total ES: 103 0
Total SES: 21 0
Total UAS: 79 0

---

Actually, right now it's showing 756 - weird - but anyways, shouldn't I be getting that atleast with the 3000/768 package?

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22552290 Mon, 15 Jun 2009 01:28:38 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22544012
I guess my question is - do my numbers suggest I could get fastpath and does DSLxtreme offer it?

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22544012 Sat, 13 Jun 2009 00:03:36 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22543447 http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22543447 Fri, 12 Jun 2009 21:55:09 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22543427
What do you guys think?

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22543427 Fri, 12 Jun 2009 21:51:07 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22543412 http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22543412 Fri, 12 Jun 2009 21:48:48 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22543370
It took me from May 19th to June 12th - with the help of a lot of people - big thanks to GM_George and Zak from DSLextreme, Dan and George from Verizon and those of you on this thread!

Now - the big question? After tweaking out the linux firewall, configuring the Dlink DSL modem and setting up good cabling, etc. - was it worth this painful experience?

Well, I'll let the modem speak for itself: ;-)

ADSL Statistics

Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream Upstream

SNR Margin (dB): 15.8 10.0
Attenuation (dB): 52.0 31.5
Output Power (dBm): 16.8 11.9
Attainable Rate (Kbps): 6848 788
Rate (Kbps): 3360 672

Notice the "attainable rate" ;-) So, when can I sign up for the 6000/768 package, Zak/George?

Latency is GREAT, but I'm REALLY hoping that I can get DSLextreme to switch me over from interleave to FastPath? Is that an option for us DSLextreme customers or do you have to be on a Verizon billing cycle?

Anyways, a happy ending to a DSL horror story - because quite honestly - everything that could possibly be wrong WAS wrong. When you clip onto our terminal and hear a dialtone from four blocks down - something is most definitely screwed up.

In summary - it's VERY obvious that this was never DSLExtreme's problem and if you've read this whole thread I wanted my final comments to be reflective of the truth. No one can anticipate the mess in my neighborhood - and it was Verizon's fault - BUT - it was some of the nicest and hard working Verizon employees that also solved the problem that was obviously the mess left over from some less than reputable co-workers.

So, I'll make one more post on this thread in a few weeks after I've had some time with my new connection and give a report :-)

Thanks everyone!

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22543370 Fri, 12 Jun 2009 21:36:39 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22541199
I woke up this morning - still no DSL sync. So, as suggested by Dan (the Verizon dude who came out yesterday) I gave him a call (yes, he gave me his cell phone # - totally cool!) and he phoned down to the central office. He then phoned me back and told me they said it was live. I told him that there is no DSL on my line according to the DSL modem. So, he said he'd phone me back again. 10 minutes later he said he phoned "his buddy who he works with" (as you can imagine, if I was going through the standard troubleshooting ticket system I'd never get this kind of speedy service) that is a DSL specialist and that he'd be coming over to my house today. No joke, 1/2 hour later - the dude is at my place. He sticks his super elite DSL thingy into my line and says, "nope - no DSL, man. I think they wired to the wrong place again - but don't worry - I'll get you up today and I'm gonna go call the CO right now and if they don't give me the answers I'm looking for I'll drive down there myself."

And so, that's where I'm at today :-)

Hopefully my NEXT post will be from my own DSL link.

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22541199 Fri, 12 Jun 2009 14:47:01 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22536616
Green with envy. ;)
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This post printed on 100% recycled bytes]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22536616 Thu, 11 Jun 2009 19:09:10 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22536497
Dan Littlefield was the technician that I flagged right off the street (this is the kind of employee that really did make you feel like you were in a Verizon commercial!) and he verified the "fake number" ID and it matched what you sent me.

He also said the DSL wasn't active and phoned down to the central office and had the girl he talked to promise to activate it before she left... HOW SWEET IS THAT?

He also ran a homerun cable drop for me directly from the MPOE terminal to the DSL modem - woot! He says based on how close I am to the Central Office and how clean the cabling is now - he said it's too bad you guys don't offer a 5000/768 package ;-)

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22536497 Thu, 11 Jun 2009 18:49:28 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22536059
So if I understand you correctly the Dry-loop number they assigned you wasnt a dry-loop phone-number but a real phone number that is in use by another person? I wish It was the first time I have heard of this happening.

I have sent you a PM with the dry-loop number Verizon told us they would be using. Confirm with the Verizon tech since that should be the number used to connect the dry-loop at the MPOE
--
Zak

Tech Support

DSLExtreme
]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22536059 Thu, 11 Jun 2009 17:34:07 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22535909
In fact, maybe DSLXtreme wants to help me since they now resell FIOS. What information does Verizon need, what documents, etc. I live in a pretty big condo complex and I'm sure lots of people would like to sign up!

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22535909 Thu, 11 Jun 2009 17:11:05 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22535876
On my way home from picking my kids up from their last day of school, I see a Verizon truck just outside the old folks home down the street. I pull up beside him and ask, "you aren't happening to stop by are you?"

He said, "Nope."

So, I then go on to explain everything that is outlined in this thread. The guy is a totally nice dude. I ask him, "can you come over quickly and take a look at my outside network interface box..."

I've heard lots of people complain about Verizon, but seriously - this guy has now been at my house for two hours and has identified the problem. He stuck a linesmen handset onto the MPOE and guess what? DSL is active. Phone service is active. Unfortunately, it's NOT OUR ADDRESS! It's a house two blocks down! This is why there has obviously been so many problems... First off, as you all know, you can't have two DSL modems on the same line which is why I'm not authenticating - but even worse - IT'S NOT OUR ADDRESS! Is that crazy or what?

So, Dan (that's the Verizon guy's name that I flagged on the side of the road) phoned the super secret Verizon line (haha - you know what I mean) and explained everything - opened up a ticket and said he'd stay until it's fixed and that I'll be up and running before he leaves.

IS THAT SWEET OR WHAT?!?!!?

So, I'll report back - the DirecTV guys also just showed up - so I've got my hands full at the moment.

I'm gonna run a "homerun" connection from the MPOE directly to the DSL modem that just arrived since we'll never have phone service and I only need Internet.

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22535876 Thu, 11 Jun 2009 17:06:57 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22535164
»homephonewiring.com/dsl.html

Edit: »homephonewiring.com/clr-code.html
--
Zak

Tech Support

DSLExtreme
]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22535164 Thu, 11 Jun 2009 15:18:09 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22535002
So, I started looking at the wiring the home - it's a nightmare...

So I could use some help...

At the MPOE I can see a black thick wire that has red/green/black/yellow pairs coming out of it. There is also a ground wire. The MPOE is only able to service one line (there is a ground screw and then the other two screws for the actual line). I can see that the red and green wires are screwed in tightly and the quality of the cable is good. The yellow and black aren't being used and are rolled up cleanly.

Now, the messy part. There is some cat-3 (I think it is) that is also coming off the two terminals that are connected to where the red/green pair from the black cable is. Off the cat-3 is a blue with white stripes and a white with blue stripes... I went to each of the phone jacks in the house and verified that they also match with that.

Here is where I'm confused... What exactly did Verizon even need to come out to my house for (if they did)? Would they be connecting anything at the MPOE that isn't already connected? Or did they connect the red and green wires from the black cable? I'd assume those are ALWAYS connected from the time the house was built. If there WAS a yellow tag - would it be on the black cable? Should I connect the yellow and black wire from the black cable - is that what Verizon would do? I thought that was just for another phone line...

Help me out here guys... I'm even willing to strip some cat-5 and plug the DSL modem outside by the MPOE just to make sure it's not an internal wiring problem - but I don't want to bother if Verizon hasn't done something they need to do at this end... I'd rather start diagnosing internal wiring problems AFTER I know Verizon did what they needed to do...

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22535002 Thu, 11 Jun 2009 14:51:04 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22532402
* Didn't tag anything in the MPOE box
* Didn't even leave me a note telling me they had visited
* Did connect the DSL wire to the customer side of the MPOE

However, my MPOE has two different connections to handle two phone lines into the house. Verizon connected DSL to the *second* household phone connection, not the first (even though it was dry-loop and even though I had never had a second phone line as long as I've lived here).

Fortunately, I just happened to try connecting line 2 to my household line 1 wiring and saw it magically start working.

I think we lost a lot with the advent of DSL self-installation kits...]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22532402 Thu, 11 Jun 2009 05:01:00 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22529305
Thanks for the information. I just went outside and opened up the phone box and there is no orange tag. As for the loop not being connected into the house and the jacks - no worries - I'm comfortable doing that.

BUT... I guess I got a little too excited a little too early ;-)

I hope hope hope HOPE HOPE REALLY HOPE times a billion - they come out before the end of the day or tomorrow.

Once again, thanks for the response and the info - most helpful!

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22529305 Wed, 10 Jun 2009 16:23:18 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22528940
Check the phone-box. If you dont see a Orange tag with the dry-loop phone number then it is VERY unlikely the DSL will be working tomorrow even though we have a due date. Then again they may be out tomorrow to connect that up.

Since this is a dry-loop order I would also like to point out that Verizon may not connect the dry-loop into the house. If you have no sync tomorrow but you have the orange tag then make sure that the wire from the orange tag is connected to where the wires go into you're home.
--
Zak

Tech Support

DSLExtreme
]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22528940 Wed, 10 Jun 2009 15:29:52 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22527828
I'm almost wondering if the reason why I never saw a Verizon guy come is because he didn't need to - they already knew the last person who lived here was on DSL - or - maybe he came and was wearing a ninja outfit? I don't know - but who cares - should be up and running tomorrow.

I also got another email right after that one:

"The order is scheduled to complete tomorrow and your modem will be ship out today, If you have any questions please call our office at 1-800-774-3379. Thank you!"

I wish they'd just flip the switch today since I have a Verizon DSL modem plugged into a phone jack right now - but no big deal - one more day isn't going to kill me especially when I was thinking "oh now - I'm gonna break the 4 week record" ;-)

So, thanks to George and Lily for getting this done! Really appreciate it!

Once I use the service for a week or so I'll do a review and hopefully I won't have any "speed issues/connectivity issues" - although - if I do - I'm sure with all the brain power in this forum there is no problem unsolvable - well - except for invisible Verizon technicians...

I'll make one more entry on this thread once I actually can access dslreports.com from my own link!

Woot!

- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22527828 Wed, 10 Jun 2009 12:39:48 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22526721
- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22526721 Wed, 10 Jun 2009 09:35:41 EDT http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22526060
- Marco]]> http://www.dslreports.com/forum/Re-DSLXtreme-Experience-So-Far-22526060 Wed, 10 Jun 2009 03:26:29 EDT