said by gdm:I thought we should put a post out welcoming the new U-Verse Tier 2 techs that are helping out in the forum. These are official AT&T techs that deal with U-Verse specifically not ADSL that way David can deal with other things.
You can contact them one of the three following ways.
1) PM them directly. You need to be aware they all work different times. Not the most secure method but many use it.
2) You can email them at the following address u-versecare@att.com and they all will receive it which is nice since they work different hours.
3) Lastly you can post in the AT&T Direct forum which only the AT&T techs can read your thread. First read the posting rules here »
Posting Rules - and the link to the actual AT&T Direct forum is »
AT&T DirectList of AT&T Techs »
/who?rr=234Below are the following Tier2 agents.
Matt = mmay149q
Josh = josha
Sam = samt2agent
Thanks GDM!!! We are glad to be here too, so if anyone has any issues, or needs help, don't be afraid to ask, if we are backed up, we might give you to another agent so that you can be responded too/helped quickly. And the best way to reach us is via E-mail with your billing account number and a good call back number to reach you. Thanks, Matt.
