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Forums » US Cable Support » Cox HSI » [AZ] Cox Announces New Speed Tier--Premier Plus at up to 28Mbps
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[AZ] Outages related to temperature in the Phoenix area »
« [AZ] Trouble with tracert to PlayNC(NCsoft)  
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kansei

join:2009-08-27


1 edit
reply to threegsus
Re: [AZ] Cox Announces New Speed Tier--Premier Plus at up to 28M

I had them come back and do a reinstall of the DOCSIS3 modem. I haven't been able to get more than 16 or 17Mbps real speed.

I'm a sysadmin so I do personal speed testing from a rack @ I/O Data Centers, where we have a connection that no residential can touch.

Speedtest.net I'm only getting 19Mbps or so. I had 20Mbps w/ speedtest.net reliably with my docsis 2 modem @ $59.99/mo

There's channel bonding now. 2 channels down. Not sure it's worth paying $79.99/mo for the 20Mbps tier when I'm getting speeds much closer to the $59.99/mo tier.


dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ

reply to NHTracker
said by NHTracker See Profile :

Am I reading that wrong or does it say the cap on your upstream is 10.24mb?
Probably just an anomaly of the cisco modem. older versions list downstream/upstream at 300kbps.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee

NHTracker

join:2002-05-12
Hutto, TX
reply to brian2220
Am I reading that wrong or does it say the cap on your upstream is 10.24mb?

brian2220

join:2009-03-19
Glendale, AZ

reply to m8trix
Click for full size
i live near downtown glendale and i have channel bonding on my node
i made cox upgrade it

m8trix

join:2003-12-24
Phoenix, AZ
·Cox HSI

reply to Tech58
said by Tech58 :

If you live in the phx area channel bonding wont be avalible for some time when it does open up you should see around 300-500 mbs. If you have a docsis 3 and you are having problems with it, its most likely trying to channel bond and causing the tap or node to have problems because you are sucking the signal away from everyone else. But thats just what ive seen since it came out and ive been installing them
channel bounding is available in some parts of the valley

NHTracker

join:2002-05-12
Hutto, TX

reply to threegsus
I am so frustrated with Cox. I have a Slingbox Pro-HD that I use to sling my tv (what little I watch) from PHX to Austin (where I am living temporarily for the next few months), and for god sakes all I want is a 5mb upload so I can get a decent picture in semi-hd! I would be thrilled, just thrilled to have a 15/5 connection. Hell, I would even upgrade to D3 if they would just offer a baseline 5mb upload!!!


tubbynet
reminds me of the danse russe
Premium
join:2008-01-16
Chandler, AZ
·Cox HSI
·Callcentric
·Sprint Mobile Broa..
·FrontierNet Intern..

reply to Tech58
said by Tech58 :

If you live in the phx area channel bonding wont be avalible for some time when it does open up you should see around 300-500 mbs.
right...
considering that the channel bonding supports a maximum of four channels at a max of 38mbps/channel, i can *totally* see how that math works.
even with the 8-channel bonding on totally unused channels, you'd be lucky to get much over 300mbps.



q.
--
"...if I in my north room dance naked, grotesquely before my mirror waving my shirt round my head and singing softly to myself..."


Tech58

@cox.net

reply to threegsus
If you live in the phx area channel bonding wont be avalible for some time when it does open up you should see around 300-500 mbs. If you have a docsis 3 and you are having problems with it, its most likely trying to channel bond and causing the tap or node to have problems because you are sucking the signal away from everyone else. But thats just what ive seen since it came out and ive been installing them


threegsus
No gods, no masters
Premium
join:2001-02-27
Tempe, AZ

reply to billj214
Hey billj,
Please post your modem's signals page — you can get there from here:
»192.168.100.1/cmSignal.htm
You're not giving any personal data away and we can see if your modem is channel-bonding.
Thanks and Regards

billj214

join:2009-09-03
Chandler, AZ
reply to threegsus
Didnt read through all posts but I just got a Motorola Sb6120 and did not pay for top tier service from COX and my speeds are 42mbps down and 5mbps up.



dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ

reply to kansei
said by kansei See Profile :

Is 28Mbps/5Mbps possible on Cox's network without channel bonding?
Cablevision was doing 38/5 on DOCSIS 2.0 CMTS's/modems so its more than possible!
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee

m8trix

join:2003-12-24
Phoenix, AZ
reply to threegsus
channel bounding is to take place automaticly in areas where the node is set up for channel bounding


Ikyuao
Pro. debian Linux

join:2007-02-26
Wichita, KS
·Cox HSI

reply to kansei
Kansei, I noticed that your downstream channel status is not bonded because you get just only one channel downstream at all, maybe the tech haven't configured the bonded channels for you on your premier plus tier. if you want DOCSIS 3 modem back then you must tell the tech at ISP to configure for the bonded channels like two channels, three channels and four channels configuration setting.
--
Professional Linux environmental blows microsoft windows out of the water.

ryscar

join:2005-06-14
Mesa, AZ
·Cox HSI

reply to kansei
said by kansei See Profile :

Is 28Mbps/5Mbps possible on Cox's network without channel bonding? If so, then I could care less about the bonding. It was maxing out at roughly the same speeds I got with the old modem and the lower Premier tier, which made me think the channel bonding is what I was missing.

The tech even said he installed Premier Plus for someone a couple buildings down from me (i.e. inside the same tiny gated condo/townhouse community) and the speeds were good there.

As a plus, I know all my cabling is in impeccable shape.
kansei,
From the people at Cox that I have talked with yes, you can hit those speeds without channel bonding. The thing you want to look for is getting a downstream lock somewhere around 850Mhz. In order for you to get that, they do have to upgrade some stuff in your area. Even then, they may run into problems.

I ordered my Premier Plus service and had the Pro Install in June and STILL don't have the speeds. I have been in touch with my Area Manager and one of the local engineers that are doing the work locally and they have been most candid with what is going on in my area.

I gets frustrating trying to get to someone that can actually get you the information about what's really going on but, once you do it's nice.

Also, make sure that you get a credit on your bill until they get you all setup.


threegsus
No gods, no masters
Premium
join:2001-02-27
Tempe, AZ

reply to No_Strings
said by No_Strings See Profile :

...then I guess I'll close it ...
Hey dere Oh Stringless One,
I agree—the thing has become pretty unfocused; although there's a lot of good G2 in it, a new user would have to be psychic to find it. The headline is pretty stale as well.
said by No_Strings See Profile :

...Hey, wait. I get to make that call.
And thank Odin for that, or whatever. I bear the guilty pleasure of starting this meandering beast, but I think this sick old dog needs to be put down...
Regrets and Regards


needforspeed59
Cruise Ship Just Passing Through

join:2001-05-02
Glendale, AZ
reply to No_Strings
LMAO! Nice try, Rob!


No_Strings
Premium,Mod
join:2001-11-22
The OC
reply to robl27
Well, if you say so then I guess I'll close it ...

Hey, wait. I get to make that call. Thanks for the assist, though.

robl27
Premium
join:2008-07-16
Mary Esther, FL
reply to stevieg2123
thinks it's time to close this thread and move on..

stevieg2123

join:2008-05-07
Tempe, AZ

reply to CoxTOC1
said by CoxTOC1 See Profile :

Check again

stevieg2123, if you are still seeing issues you might want to call in. I noticed that your modem is doing quite a few power adjustments and your Tx is a bit higher than I like to see it.
Ran a new line to the box and removed the 2-way splitter (Rx was ~7 so we tried to tone it down) and I'm at 4dBmV Rx 47dBmV Tx w/ 37dB SNR on the Rx. Much better

Also, I can see logs now - this is fantastic! Thanks for your help


threegsus
No gods, no masters
Premium
join:2001-02-27
Tempe, AZ

reply to CoxTOC1
Hello and you da man!!! Thanks a bunch and back at you
Now since you're in such a fine mood, this is beginning to concern me:
Power Level 51 dBmV . This June, when I installed the little toaster, until mid-August it held a rock-solid 47 dBmV but then started creeping up to the above 51. I have no splits and in May when my SB5120 flapped off to modem heaven, the excellent tech on the call re-did every inline splice from the dropbox to the modem. Word is I'm on a bloated node and it's been above average temp from July on—which means it's been hotter than Hell instead of the usual hot as Hell. I've had a few brief outs lately, but no pattern to them. So do I have a problem or is it just I am a problem?
Regards and thanks again
Forums » US Cable Support » Cox HSI[AZ] Outages related to temperature in the Phoenix area »
« [AZ] Trouble with tracert to PlayNC(NCsoft)  
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