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TheJoker
Premium,VIP,MVM
join:2001-04-26
Alexandria, VA
| reply to Buddy1
Re: HJT - Computer slowdown/popups/redirected
quote:
my email accounts have been deleted ...I think by combofix. It asked me about making IE my browser and I said yes. Since outlook express works off of IE, perhaps it overwrote my email info. Any way to get back? or should I reconfigure?
I have never heard of that happening before. These articles will help you locate you Outlook Express data store:
»articles.techrepublic.com.com/51···814.html
»www.datarecovery.com.sg/data_rec···lder.htm
If you can't locate the data store, use Windows Search (Start > Search > For Files or Folders), to search for Sent Items.dbx. The folder that file is in is likely your data store folder, and you can configure Outlook Express to use that folder for the data store.
Go to start > control panel > Display properties > Desktop > Customize Desktop... > Web tab
Uncheck and delete everything you find in there (except for "My current home page") and then select OK and then OK in the Display Properties window.
Please post a new HijackThis log and note any errors encountered.
--
Proud ASAP member since 2005 | |
buddy1
join:2009-06-03
Stamford, CT
| Hi Joker,
Could not get the email accounts back...even though the file ("pop3) for the accounts appeared to be there. All my inbox, sent, save, etc folders were fine and present in IE. Only the account info was deleted. Anyway...it was easier just to reenter the account info.
In regards to your other instruction...I deleted on file and left the "my current home page" unchecked. Here is the new HJT file:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:20:16 AM, on 6/3/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\DYMO Label\DYMO LabelWriter Add-In\DymoLaunch.exe
C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = »www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = »go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = »go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = »go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = »www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=1080501
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Yahoo! IE Suggest - {5A263CF7-56A6-4D68-A8CF-345BE45BC911} - C:\Program Files\Yahoo!\SearchSuggest\YSearchSuggest.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup
O4 - HKCU\..\Run: [Tracks Eraser Pro] C:\Program Files\Acesoft\Tracks Eraser Pro\te.exe min
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Activate DYMO LabelWriter Add-In.lnk = C:\Program Files\DYMO Label\DYMO LabelWriter Add-In\DymoLaunch.exe
O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Service Manager.norun
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1896F800-6EFB-422F-A04B-AA7D44D9A4A9} (ATI Web DVR Control) - »www.ati247.com/livedemo/WebClient.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - »download.eset.com/special/eos/On···nner.cab
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
--
End of file - 8537 bytes | |
TheJoker
Premium,VIP,MVM
join:2001-04-26
Alexandria, VA
| Your log looks fine now. 
Go to start > run and copy and paste next command in the field:
ComboFix /u
Make sure there's a space between Combofix and /
Then hit enter.
This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.
After that, I recommend you install a software firewall (the XP firewall isn't sufficient protection, it only checks incoming data). Two excellent free firewalls are Outpost Firewall Free (I used to use the Pro version and it's an excellent firewall) or Online Armor Free. Either one would be a good choice.
Create a Restore Point
•Go to Start > Programs > Accessories > System Tools > System Restore
•Select Create a Restore Point and then Next.
•In the box for "Restore point description", enter a descriptive name and press Create
•When the "Restore Point Created" window appears, click Close
Run Disk Cleanup
•Go to Start > Run and type the below line:
cleanmgr
•Click OK
•If you have more than one drive, select the drive Windows is installed on
•Click OK
•When Disk Cleanup opens, select the More Options tab
•In the System Restore section (bottom of window), click Cleanup
•In the confirmation window that opens, click Yes[
Now click on the Disk Cleanup tab and select the following items:
•Downloaded Program Files
•Temporary Internet Files
•Recycle Bin
•Temporary Files
Click OK
in the confirmation window, select Yes (Disk Cleanup will close).
There are several free utilities you can use to help keep malware off your system:
A HOSTS file will prevent Internet Explorer from communicating with sites known to be associated with adware or spyware. A good regularly updated HOST file is MVPS HOSTS File, available at »www.mvps.org/winhelp2002/hosts.htm.
A free non-resident utility to prevent the installation of ActiveX-based malware is JavaCool's SpywareBlaster. For real-time protection, there is SpywareGuard. Both are available at »www.javacoolsoftware.com/products.html.
I recommend reading Tony Klein's article So How did I get Infected in the First Place? at »www.spywareinfoforum.com/index.p···ic=60955
Does your problem appear resolved?
--
Proud ASAP member since 2005 | |
buddy1
join:2009-06-03
Stamford, CT
| Hi Joker,
I removed combofix and loaded the outpost firewall.
I cannot set a restore point (or eliminate prior points through the system restore tab under "System" found in the control panel). I keep getting the message that it is unable to do so and I should restart the computer.....I did this but it is still giving me the same message. Is something we did blocking this?
Thanks | |
TheJoker
Premium,VIP,MVM
join:2001-04-26
Alexandria, VA
| Nothing that we did should prevent that.
Right-click on My Computer and go to the System Restore tab.
Click to place a checkmark in the box for "Turn off System Restore on all drives"
Click OK, and close the System Properties window.
Restart your system.
After the system restarts, right-click on My Computer and go to the System Restore tab.
Now turn system Restore back on and click OK and close the Window.
Restart your system
Now go to Start > Programs > Accessories > System Tools > and go to System Restore.
Click "Create a restore point" > Next, give it a name, and click Create.
Were you able to create the Restore Point successfully?
--
Proud ASAP member since 2005 | |
buddy1
join:2009-06-03
Stamford, CT | Yes, I got it to work. I followed your instructions by running disk cleanup and installing online armor as my firewall. The only thing I am wondering is..... if the online armor will slow down my system?
Thanks for all your help. | |
TheJoker
Premium,VIP,MVM
join:2001-04-26
Alexandria, VA
| It's good to hear that worked and you have System Restore working.
Remember, if you install Online Armor, you need to fully uninstall the Outpost firewall, not just turn it off (I wanted to be sure you had done that).
I don't think Online Armor will cause a significant slowdown, although each system is different and on an older, slower, system any use of additional resources will be noticed more than on a relatively fast system.
--
Proud ASAP member since 2005 | |
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