SinNombre
join:2004-09-16
Charlotte, NC
 ·RoadRunner Cable
| reply to etaadmin
Re: Some people can't be pleased...
I'll assume a little bit of sarcasm in your reply.. but just in case.
Going from 6mb to 10mb is awesome, if it's actually 10mb. Read the post. Most of the time it's less than 5mb. And it's not a 'perception' - it's based on speed tests taken over a period of weeks.
As for the installer digging the trench for the cable, we walked around the backyard together and I asked him if he could dig and bury the cable right where it had been laid down by the cable installer a couple days earlier. It was even marked with some stones I placed to hold the cable in place. He said 'yes' - I'm not supposed to believe him? I don't have to expect him to wait for me to come back and inspect his work if he did what he said he was going to do.
I don't have kids or a dog.
As for when they come out to install or fix something or how long it takes for them to get it right, I can't think of another service industry that performs as poorly. ATT installed their service when and how they said they would, and it performs as advertised. My house was built when and how I asked them to build it. When I buy something online I get what I pay for and it's delivered when it's supposed to be. But it's unreasonable to ask TWC, a utility service with billions in assets and revenue, to do what they tell me they're going to do? My dry cleaner performs better than that.
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