Thanks. I also found some information on how to go about making it work.
All you have to do is 1. Go to www.2wire.com/keycodes and find the service provider's keycode. 2. Type home/setup in your broser and type in the keycode for your isp 3. Type in the username and password if it asks for it 4. Your modem should work at this point 4a. If not you can type 192.168.0.1 in your broser and then you can go and make sure that the keycode and username and password settings are saved correctly 5. You may have to reset your modem to get it to work