chemie
join:2005-01-01
Midland, MI
1 edit | Procedure to Cancel
I am moving on to PP from VT after my 1+1 service ends on July 15.
I know I read this before but I went back in history of posts to Feb and could not find so let's start a new one as I am sure there are some interested people with SR meltdown anniversary coming up.
What is sequence for cancellation? Note I am in the second free year right now.
Submit ticket and send in adpater? Should ticket be to cancel or to return adapter (with separate one to cancel)?
What do I include with adapter (phone number and ticket number, all accessories)?
1. Get new service (done).
2. Port number (in progress with June 9 target)
3. Confirm number has ported
4. Submit ticket to cancel
5. Send PAP back (where to? with what info?)
6. what else?
I thought someone said it must cancel 30 days prior but TOS seems to suggest 24 or 48 hours? Any pointer here?
Is the $3/month charge "for next month" meaning I should see it stop right away)?
Thanks. |
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dmolavi
Premium
join:2005-04-11
Sewell, NJ
 ·Verizon FIOS
 ·Comcast
 ·ViaTalk
| »https://support.viatalk.com/index.php?_a···ils&_i=8
»https://support.viatalk.com/index.php?_a···s&_i=108
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NukedGallery.net
TheMolavis.com |
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Aveamantium
join:2006-10-02
Loveland, CO
·ooma
·ViaTalk
| The following is the TOS for cancellation... Couldn't find anything about cancelling 30 days prior?? Interested to know if this is true though!
You must return the provided equipment before a cancellation can be processed. If you cancel service before returning equipment, you will be charged a $50 non-return fee for said equipment which will be refunded if the equipment is returned within 30 days. If you have a refund due in accordance with our money back guarantee or our prepayment policies, this $50 will be deducted from said refund in lieu of the charge. If you then return the equipment within 30 days, the fee will be refunded. If any returned equipment that ViaTalk sent you is damaged or the return is incomplete you will be responsible for the following:
Nothing returned: $50.00
Adapter/router damaged/missing: $50.00
Power adapter damaged/missing: $15.00
Ethernet cable damaged/missing: $5.00
If equipment is damaged while in your possession before cancellation, please contact our customer service department to arrange for free replacement. This replacement is limited to 1 time per year and we reserve the right to refuse any replacement if we deem that the damage was intentional or you didn’t take reasonable action to protect the equipment.
Upon termination of service, your account will receive a full pro-rated refund for any remaining pre-paid months calculated from the 1st day of the following month. Activation fees, shipping fees and one-time fees are not eligible for any type of refund; only service fees are refundable as outlined in this agreement. Customer will be charged a disconnect fee of $49.95 per line for all cancellations not processed within fourteen (14) days of service activation as per the terms of 14 Day Money Back Guarantee as provided in this agreement, or within fourteen (14) days of the end of the prepaid term. The Disconnect Fee becomes due and payable immediately upon cancellation and will be deducted from any refunds due, or billed directly to Customer’s credit card. Non-usage of service does not constitute cancellation of service. All cancellation requests must be submitted in the form of a customer service ticket.
You agree that ViaTalk LLC may suspend or terminate the account for reasons including, but not limited to, non-payment, violating the Terms of Service or declined credit card charges. If at any time the account is at least 30 days past due all accounts may be subject to a collection fee of $25.00. You agree that failure to pay may result in further collection actions.
ViaTalk LLC reserves the right to modify or change pricing at any time.
ViaTalk LLC offers a 14 Day Money Back Guarantee. The 14 day Money Back Guarantee begins on the day your equipment is delivered or [in the case of a BYOD account] on the day your SIP credentials are emailed. Service charges are refundable if you cancel service within 14 days and agree to return your device within 30 days of cancellation. Fees incurred for using premium services, long distance fees (if on a measured plan), activation fees, shipping fees and one-time upgrade fees are non-refundable. The 14 Day Money Back Guarantee does not apply if you are found to be in violation of our terms of service or if you have taken advantage of the guarantee in the past.
There is a $50 administrative fee for any illegitimate chargebacks placed against us. Any illegitimate chargebacks or threatened illegitimate chargebacks are grounds for immediate account cancellation.
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v35_pilot
Whoops, there goes another AMU
Premium
join:2005-12-12
Fayetteville, NY
·ViaTalk
·Verizon FIOS
 ·Sprint Mobile Broa..
| said by Aveamantium  :There is a $50 administrative fee for any illegitimate chargebacks placed against us. What if you contest this administrative fee, resulting in a chargeback? And so on, and so on.... |
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Aveamantium
join:2006-10-02
Loveland, CO
·ooma
·ViaTalk
| said by v35_pilot :said by Aveamantium :There is a $50 administrative fee for any illegitimate chargebacks placed against us. What if you contest this administrative fee, resulting in a chargeback? And so on, and so on.... Good point... As for the $49.95 cancellation fee, it looks like you can avoid this if you cancel in the first 14 days or the last 14 days of the contract? That is if I'm reading this correctly? Could someone please verify this!? |
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Aveamantium
join:2006-10-02
Loveland, CO
·ooma
·ViaTalk
| said by Aveamantium :said by v35_pilot :said by Aveamantium :There is a $50 administrative fee for any illegitimate chargebacks placed against us. What if you contest this administrative fee, resulting in a chargeback? And so on, and so on.... Good point... As for the $49.95 cancellation fee, it looks like you can avoid this if you cancel in the first 14 days or the last 14 days of the contract? That is if I'm reading this correctly? Could someone please verify this!? The response I got from a VT trouble ticket on this subject...
You may terminate the account within the 14 day trial period or the last
14 days of the term without any penalty. I hope this information is
helpful, please feel free to contact us with any other questions or
concerns. Thank you and have a good night!
Hope this helps others! |
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dcurrey
Premium
join:2004-06-29 | You can cancel anytime during the free term and avoid the penalty. |
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N9MD
Premium
join:2005-10-08
Wayne, NJ
·VOIPo
·ViaTalk
·PHONE POWER
·Callcentric
| reply to chemie
said by chemie :I know I read this before but I went back in history of posts to Feb and could not find ... What is sequence for cancellation? »Re: OK, I've had it, how do I cancel VT? |
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Aveamantium
join:2006-10-02
Loveland, CO
·ooma
·ViaTalk
| I'm not in my "free" year as I extended 1 year so I'll have to wait until the last 14 days of my contract to cancel. Could be fun trying to time porting, sending in the ATA and cancelling such that it falls sometime in those last two weeks. Or I guess I could port earlier and just keep the account open until the last two weeks, assuming VT allows this? |
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dcurrey
Premium
join:2004-06-29 | If worried about time to port right before you term ends change to month plan. Yea you will pay a little more for it but the number is secured and you don't have to worry about the 14 day rules or term penalty. |
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dcurrey
Premium
join:2004-06-29 | If you have a backup ata you can also put that online and send the VT supplied ata back. They are not supposed to cancel you until you send a trouble ticket to do as. This will also prevent the $50 charge for ATA showing up. |
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unknvoip
WWJID?
join:2006-07-25
Rochester, NY
·ViaTalk
| reply to dcurrey
dcurrey makes a good point about using month-to-month to keep your number secure and avoid mistiming a port. Furthermore, you could use that time as insurance to make sure your new provider will work for you, as expected. If things didn't work out, it would give you the chance to either stay with the old provider, or choose another new one without a disruption.
As most of us know here in these forums, no one VoIP provider works for everyone. |
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Aveamantium
join:2006-10-02
Loveland, CO | Thanks dcurrey and unknvoip... So you just tell them in a trouble ticket that you want to go monthly after your prepaid term expires? Or do you wait until the last 14 days to "switch" to the monthly? |
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Aveamantium
join:2006-10-02
Loveland, CO | Also, I just re-read the TOS and it doesn't say anything about monthly customers being exempt from the cancellation fee? I'm sure I'm missing it, but... |
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unknvoip
WWJID?
join:2006-07-25
Rochester, NY
·ViaTalk
| From the TOS:
...or within fourteen (14) days of the end of the prepaid term.
A monthly plan is not a prepaid plan. Besides, if you paid for a month of service, what would be the reason to cancel in the first 16 days over the last 14 days of the month? Just program a reminder to yourself to cancel 20 days into your month. |
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Aveamantium
join:2006-10-02
Loveland, CO
·ooma
·ViaTalk
| said by unknvoip :From the TOS: ...or within fourteen (14) days of the end of the prepaid term.A monthly plan is not a prepaid plan. Besides, if you paid for a month of service, what would be the reason to cancel in the first 16 days over the last 14 days of the month? Just program a reminder to yourself to cancel 20 days into your month. Makes sense! Thanks!! |
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burris
Premium
join:2000-08-22
Miami, FL
·VOIPo
 ·AT&T Southeast
·ViaTalk
1 edit | It certainly seems sad that paying customers must go through all these machinations in order to survive.
It should be obvious that the TOS is so obscure that only until one needs to change something, do the answers surface...and even then, the ones who have been around for years have a number of interpretations. Just read the voluminous posts.
One would have thought that by now, the picture would be crystal clear. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| It's not sad, burris. Usually a call to customer service is the easiest way.
When I cancelled it was painless. I had my number ported, sent my email to cancel, sent my adapter, and it was done.
After my BYGO term I went monthly. I think it is easier to have them move you to monthly billing if you are porting out to ensure you have your port 100% secure. Paying one extra month to ensure it is done is better, wouldn't you agree?
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."
Have you been touched by his noodly appendage? »www.venganza.org |
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no_one
@qwest.net
| reply to burris
said by burris :It certainly seems sad that paying customers must go through all these machinations in order to survive. It should be obvious that the TOS is so obscure that only until one needs to change something, do the answers surface...and even then, the ones who have been around for years have a number of interpretations. Just read the voluminous posts. One would have thought that by now, the picture would be crystal clear. I bet some actually sort of know the process. They want a last jab at I am leaving told you so. Here is how to do it so others can follow me. Lets flee the sinking ship. It must be bad I am leaving hurry and follow me. Lets rehash old threads so I can whine one last time.
This is not against anyone specific, just in general about always bringing up how to leave. Could work with other providers also. |
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Aveamantium
join:2006-10-02
Loveland, CO
·ooma
·ViaTalk
| Trust me... I have no desire to bring up old threads to "whine one last time". For me, it seems as if the old threads addressed leaving from a BOGO offer during the free year, which was not the case for me. I just wanted to verify!  |
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