burris
Premium
join:2000-08-22
Miami, FL
 ·VOIPo
 ·AT&T Southeast
·ViaTalk
| reply to ptrowski
Re: Procedure to Cancel
said by ptrowski  :It's not sad, burris. Usually a call to customer service is the easiest way. When I cancelled it was painless. I had my number ported, sent my email to cancel, sent my adapter, and it was done. After my BYGO term I went monthly. I think it is easier to have them move you to monthly billing if you are porting out to ensure you have your port 100% secure. Paying one extra month to ensure it is done is better, wouldn't you agree? Some logic there, but I don't think it really addressed my comments.
I think that if you search the posts for the last 2 years, you will see hundreds of posts both asking this question...interpretations of this question by others...insults heaped on some of the posters who dared question the providers motives...and let's not forget the bandwidth spent on trying to interpret the taxing structure, that I see is still in question..
Although you suggest a safe way, the sad part is that the ordinary folk have great difficulty as well as trepidation in either signing up or in trying to safely leave. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
 ·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| I would venture to guess that 99% of the questions could have been answered with an email or call before posting. Instead you have multiple parties offering multiple interpretations usually started in a thread where someone may/may not have searched the topics here.
Like I usually suggested a call/email to the source usually clears it up. |
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burris
Premium
join:2000-08-22
Miami, FL
·VOIPo
·AT&T Southeast
·ViaTalk
| said by ptrowski :I would venture to guess that 99% of the questions could have been answered with an email or call before posting. Instead you have multiple parties offering multiple interpretations usually started in a thread where someone may/may not have searched the topics here. Like I usually suggested a call/email to the source usually clears it up. Not to dig too far into the past, but I'm sure you remember how interminably long it took for either a trouble ticket to be answered or how long you had to queue up on hold before a call was answered. Some of those times were so long, the customer would have had to renew for another year to connect to someone. 
And the price was the same then as it is now.. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| said by burris :said by ptrowski :I would venture to guess that 99% of the questions could have been answered with an email or call before posting. Instead you have multiple parties offering multiple interpretations usually started in a thread where someone may/may not have searched the topics here. Like I usually suggested a call/email to the source usually clears it up. Not to dig too far into the past, but I'm sure you remember how interminably long it took for either a trouble ticket to be answered or how long you had to queue up on hold before a call was answered. Some of those times were so long, the customer would have had to renew for another year to connect to someone. And the price was the same then as it is now.. Right, the crash of a major provider would usually do that. One might also dig back into the past and see where you said you were done posting in the Viatalk forum. 
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."
Have you been touched by his noodly appendage? »www.venganza.org |
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44402812
Hack The Planet
Premium
join:2006-08-28
Plattsburgh, NY
1 edit | reply to burris
said by burris :said by ptrowski :It's not sad, burris. Usually a call to customer service is the easiest way. When I cancelled it was painless. I had my number ported, sent my email to cancel, sent my adapter, and it was done. After my BYGO term I went monthly. I think it is easier to have them move you to monthly billing if you are porting out to ensure you have your port 100% secure. Paying one extra month to ensure it is done is better, wouldn't you agree? Some logic there, but I don't think it really addressed my comments. I think that if you search the posts for the last 2 years, you will see hundreds of posts both asking this question...interpretations of this question by others...insults heaped on some of the posters who dared question the providers motives...and let's not forget the bandwidth spent on trying to interpret the taxing structure, that I see is still in question.. Although you suggest a safe way, the sad part is that the ordinary folk have great difficulty as well as trepidation in either signing up or in trying to safely leave. I feel ya burris, it is very sad to have to go through all the hoops. I spent an hour on the phone to cancel ViaTalk. The 50.00 cancellation fee after prepaying for a year I feel is BS as well? Now I'm with another provider and am thankful if I ever have to cancel I won't be nickel and dimed to death! |
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unknvoip
WWJID?
join:2006-07-25
Rochester, NY
·ViaTalk
| reply to ptrowski
Wow, thanks guys for bringing some life back to the VT forum. This is a little like the old days, except that all of you are on other providers. I'm still here, service working fine and not willing to risk messing with the WAF to chase a few pennies.
It is nice to see that there are a few people I can count on to jump into the fray when there is a chance for a visit from the Ghost of VT past.
To borrow from another thread in another forum, I think I'll go make some popcorn and sit back and enjoy the show. |
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44402812
Hack The Planet
Premium
join:2006-08-28
Plattsburgh, NY
| said by unknvoip :Wow, thanks guys for bringing some life back to the VT forum. This is a little like the old days, except that all of you are on other providers. I'm still here, service working fine and not willing to risk messing with the WAF to chase a few pennies. It is nice to see that there are a few people I can count on to jump into the fray when there is a chance for a visit from the Ghost of VT past. To borrow from another thread in another forum, I think I'll go make some popcorn and sit back and enjoy the show. Good for you, I'm happy, the CEO needs someone to keep his sports cars on the road at all costs, lol. |
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no_one
@qwest.net
 from:
unknvoip
| reply to chemie
It's like a bad breakup. Whine and complain before leaving. Then take forever leaving and want to know how to do it. I need the support or others. Please agree with me and leave also. Then come back later to say why does anyone else want to date my ex. I didn't like them why should you. Plus whine that someone owning a company thinks they can own a better car than you. It is not the American way. We should all drive yugos.
They are a private company. No monopoly and tons of competition. |
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chemie
join:2005-01-01
Midland, MI | reply to chemie
I did post a ticket with my question and all I got was a cut-paste of TOS. |
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unknvoip
WWJID?
join:2006-07-25
Rochester, NY
·ViaTalk
| reply to 44402812
said by 44402812 :Good for you, I'm happy, the CEO needs someone to keep his sports cars on the road at all costs, lol. I am thrilled to have your approval, Champ, but I hardly doubt my phone bills are keeping Brendan's car habit going. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| reply to 44402812
said by 44402812 :said by unknvoip :Wow, thanks guys for bringing some life back to the VT forum. This is a little like the old days, except that all of you are on other providers. I'm still here, service working fine and not willing to risk messing with the WAF to chase a few pennies. It is nice to see that there are a few people I can count on to jump into the fray when there is a chance for a visit from the Ghost of VT past. To borrow from another thread in another forum, I think I'll go make some popcorn and sit back and enjoy the show. Good for you, I'm happy, the CEO needs someone to keep his sports cars on the road at all costs, lol. I would rather have his sports car than a motor scooter. Last time I checked VT was not a non-profit organization.
I agree with no_one, you have someone that asked a question and the same thing happens every time.
So when you got the cut and paste of the TOS chemie and asked for clarification what was their response?
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."
Have you been touched by his noodly appendage? »www.venganza.org |
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Aveamantium
join:2006-10-02
Loveland, CO
·ooma
·ViaTalk
| I have typically found that it is easier to post in these forums than submit a ticket. However, this time I submitted a ticket and got my answer within a few minutes (posted here to help others), and only got grief on this forum... Nice... I understand why people don't post here anymore. There are still a few that help around here (you know who you are) but other than that it is nothing but a flame fest! |
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dcurrey
Premium
join:2004-06-29
·ViaTalk
| said by Aveamantium :However, this time I submitted a ticket and got my answer within a few minutes (posted here to help others), and only got grief on this forum... Nice... I understand why people don't post here anymore. There are still a few that help around here (you know who you are) but other than that it is nothing but a flame fest! Been that way for several months now. Have a couple uses that should have been banned some time ago. Why the flaming and trolling is allowed to continue is beyond me. Maybe being a premium member gets you a free pass. Guess the only option is to ignore them but then someone quotes the text anyway so it really doesn't help.
For the record my service with VT is fine also. |
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44402812
Hack The Planet
Premium
join:2006-08-28
Plattsburgh, NY
| reply to ptrowski
Actually, it is a motorcycle. A scooter does not go 110 MPH, but then again I noticed most people here can't take a joke or veer OT without getting the facts straight. If ViaTalk is non-for-profit then post your proof, don't just assume. Even the CEO can be a real jerk! I guess water seeps its own level? JMHO |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| said by 44402812 :Actually, it is a motorcycle. A scooter does not go 110 MPH, but then again I noticed most people here can't take a joke or veer OT without getting the facts straight. If ViaTalk is non-for-profit then post your proof, don't just assume. Even the CEO can be a real jerk! I guess water seeps its own level? JMHO I was making a comparison between two vehicles. How about a 10 speed bike vs a sports car?
I also assumed that they are a "for profit" company. I need proof that they are looking to make money?
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."
Have you been touched by his noodly appendage? »www.venganza.org |
|
44402812
Hack The Planet
Premium
join:2006-08-28
Plattsburgh, NY
| said by ptrowski :said by 44402812 :Actually, it is a motorcycle. A scooter does not go 110 MPH, but then again I noticed most people here can't take a joke or veer OT without getting the facts straight. If ViaTalk is non-for-profit then post your proof, don't just assume. Even the CEO can be a real jerk! I guess water seeps its own level? JMHO I was making a comparison between two vehicles. How about a 10 speed bike vs a sports car? I also assumed that they are a "for profit" company. I need proof that they are looking to make money? Yeah but why? unknvoip was replying to me not you? He got my joke regarding Brenden posting of his car. No harm was meant by it. So let it drop! Why make a comparison about anything? BTW I also drive a Mazda Maita so ya can make fun of that also? |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| said by 44402812 :said by ptrowski :said by 44402812 :Actually, it is a motorcycle. A scooter does not go 110 MPH, but then again I noticed most people here can't take a joke or veer OT without getting the facts straight. If ViaTalk is non-for-profit then post your proof, don't just assume. Even the CEO can be a real jerk! I guess water seeps its own level? JMHO I was making a comparison between two vehicles. How about a 10 speed bike vs a sports car? I also assumed that they are a "for profit" company. I need proof that they are looking to make money? Yeah but why? unknvoip was replying to me not you? He got my joke regarding Brenden posting of his car. No harm was meant by it. So let it drop! Why make a comparison about anything? BTW I also drive a Mazda Maita so ya can make fun of that also? You lost me.....
My comparison was a scooter (non-profit) vs a sports car (for profit). No need to take anything personally. I don't personally care what type of car you drive.
No_one said it right, the same dregs come up on these types of threads and then start making personal remarks about the owner of VT. Why not start your own VoIP company that is superior and really show him up?
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."
Have you been touched by his noodly appendage? »www.venganza.org |
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44402812
Hack The Planet
Premium
join:2006-08-28
Plattsburgh, NY
| O okay thanks for clearing that up. If you have seen some of the PMs he has sent people in the past you would understand. For someone that is a "CEO" he does not act like it? JMHO? Anyway, your right dude I'm just going to let it drop and apologize to ya. Just going to try to bite my tongue on this type of thread As far as starting my own VoIp? No way in hell! To much grief, look at nitzan the poor guy.  Your a consultant right? Why don't ya tell ViaTalk it is not good business to charge cancellation fees with the economy being so bad? Thanks |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| I am not a consultant, I place them.
Many places have a cancellation fee. Heck, even Phonepower has one, but I assume you forgot that.
"If this Agreement is terminated prior to the end of a Contract Subscriber's Contract Term, such Contract Subscriber must pay, in addition to all fees and other charges accrued or otherwise payable under the terms of this Agreement, an early termination fee in the amount of ninety-nine dollars($99.00) ("Early Termination Fee") or the remainder of the contract amount, whichever is less."
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."
Have you been touched by his noodly appendage? »www.venganza.org |
|
44402812
Hack The Planet
Premium
join:2006-08-28
Plattsburgh, NY
1 edit | said by ptrowski :I am not a consultant, I place them. Many places have a cancellation fee. Heck, even Phonepower has one, but I assume you forgot that. "If this Agreement is terminated prior to the end of a Contract Subscriber's Contract Term, such Contract Subscriber must pay, in addition to all fees and other charges accrued or otherwise payable under the terms of this Agreement, an early termination fee in the amount of ninety-nine dollars($99.00) ("Early Termination Fee") or the remainder of the contract amount, whichever is less." I just got this email from PhonePower! Thanks for bringing that up potrowski:
Thank you for your inquiry. There are no cancellation fees for the service. The early termination fee is to terminate a contract between the customer and Phone Power. The early termination fee is assessed for contract plans only. Regular month to month plans can be cancelled at any time with 30 days written notice with no cancellation fee.
Regards,
jimw
Customer Support,
Business Account Specialist
888-607-6937
Extension 4430 |
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