VOIP etc > Voice Over IP - VOIP > ViaTalk > Procedure to Cancel

reply to chemie

Re: Procedure to Cancel

The following is the TOS for cancellation... Couldn't find anything about cancelling 30 days prior?? Interested to know if this is true though!

You must return the provided equipment before a cancellation can be processed. If you cancel service before returning equipment, you will be charged a $50 non-return fee for said equipment which will be refunded if the equipment is returned within 30 days. If you have a refund due in accordance with our money back guarantee or our prepayment policies, this $50 will be deducted from said refund in lieu of the charge. If you then return the equipment within 30 days, the fee will be refunded. If any returned equipment that ViaTalk sent you is damaged or the return is incomplete you will be responsible for the following:

Nothing returned: $50.00
Adapter/router damaged/missing: $50.00
Power adapter damaged/missing: $15.00
Ethernet cable damaged/missing: $5.00

If equipment is damaged while in your possession before cancellation, please contact our customer service department to arrange for free replacement. This replacement is limited to 1 time per year and we reserve the right to refuse any replacement if we deem that the damage was intentional or you didn’t take reasonable action to protect the equipment.

Upon termination of service, your account will receive a full pro-rated refund for any remaining pre-paid months calculated from the 1st day of the following month. Activation fees, shipping fees and one-time fees are not eligible for any type of refund; only service fees are refundable as outlined in this agreement. Customer will be charged a disconnect fee of $49.95 per line for all cancellations not processed within fourteen (14) days of service activation as per the terms of 14 Day Money Back Guarantee as provided in this agreement, or within fourteen (14) days of the end of the prepaid term. The Disconnect Fee becomes due and payable immediately upon cancellation and will be deducted from any refunds due, or billed directly to Customer’s credit card. Non-usage of service does not constitute cancellation of service. All cancellation requests must be submitted in the form of a customer service ticket.

You agree that ViaTalk LLC may suspend or terminate the account for reasons including, but not limited to, non-payment, violating the Terms of Service or declined credit card charges. If at any time the account is at least 30 days past due all accounts may be subject to a collection fee of $25.00. You agree that failure to pay may result in further collection actions.

ViaTalk LLC reserves the right to modify or change pricing at any time.

ViaTalk LLC offers a 14 Day Money Back Guarantee. The 14 day Money Back Guarantee begins on the day your equipment is delivered or [in the case of a BYOD account] on the day your SIP credentials are emailed. Service charges are refundable if you cancel service within 14 days and agree to return your device within 30 days of cancellation. Fees incurred for using premium services, long distance fees (if on a measured plan), activation fees, shipping fees and one-time upgrade fees are non-refundable. The 14 Day Money Back Guarantee does not apply if you are found to be in violation of our terms of service or if you have taken advantage of the guarantee in the past.

There is a $50 administrative fee for any illegitimate chargebacks placed against us. Any illegitimate chargebacks or threatened illegitimate chargebacks are grounds for immediate account cancellation.

You can cancel anytime during the free term and avoid the penalty.