I assume that you've spoken to tech support about the stuttering?
LOL! 5 times. "There are no problems with this wonderful service."
This is the third DVR box I have had in 6 months. It's a pain to have to add in all of the programs for recording too. You can do it on the web interfave, but if you get a new box, all of that goes away. *sigh* I want to like the service...