NRG
@cgocable.net
| Bandwidth monitoring - whats up? I have just checked my bandwidth usage and was surprised to see a validation notification. As you can see I'm only at 26.35% and the notification says I'm at 85%???? And also I have recieved no notifications from the system and yes I have checked my spam and junk email filters. Better not see this reflected in my monthly bill.
Has anyone else noticed this? | |
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exseven
Premium,VIP
join:2003-05-23
Beamsville, ON | Re: Bandwidth monitoring - whats up? please contact the call center to have them open a ticket | |
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Yllzarith
Tech Support minion
join:2002-05-27
Burlington, ON
1 edit | If you like, please PM me your modem MAC and I will take a look into this. | |
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 | xpox
join:2004-06-21
canada | Re: Bandwidth monitoring - whats up? PM sent. | |
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| | xpox
join:2004-06-21
canada
| Re: Bandwidth monitoring - whats up? I reached 100% of my allocated usage. No notification sent. | |
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| | | xpox
join:2004-06-21
canada
| Re: Bandwidth monitoring - whats up? (Time of call to tech June 12 7:10AM) Just got off the phone with tech support requesting them to open up a ticket for this. The tech support rep said I had nothing to worry about and did not open a ticket. He assured me I had nothing to worry about.
I don't know about that. Good thing those tech support calls are recorded. | |
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| | | | metrotitan
join:2008-11-21 | Re: Bandwidth monitoring - whats up? lmao!
This company is a laugh riot.  | |
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| | | | WiMax
join:2003-07-12
Welland, ON
 ·Cogeco Cable
 ·Vonage
| said by xpox  :(Time of call to tech June 12 7:10AM) Just got off the phone with tech support requesting them to open up a ticket for this. The tech support rep said I had nothing to worry about and did not open a ticket. He assured me I had nothing to worry about. I don't know about that. Good thing those tech support calls are recorded. Why do you think it's good that calls are recorded? Do you think they will give you access to them? In your dreams. Recordings are made to protect Cogeco, NOT us! | |
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urbanriot
join:2004-10-18
St Catharines, ON
·Cogeco Cable
| Re: Bandwidth monitoring - whats up? said by WiMax :Why do you think it's good that calls are recorded? Do you think they will give you access to them? In your dreams. Recordings are made to protect Cogeco, NOT us! While I'm not enlightened with Cogeco's internal policies, most domestic companies use them to determine quality of service for their CSR's, not 'protect' thsemselves. | |
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| xpox
join:2004-06-21
canada | Yllzarith, have you heard of any updates? | |
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Phorkster
Premium
join:2004-06-27
Windsor, ON | Man I see some lawsuits headed up to head office. | |
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urbanriot
join:2004-10-18
St Catharines, ON
·Cogeco Cable
| Re: Bandwidth monitoring - whats up? said by Phorkster :Man I see some lawsuits headed up to head office. Lawsuits? Seriously? | |
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Phorkster
Premium
join:2004-06-27
Windsor, ON
·Cogeco Cable
·Cogeco Voip
| Yah lawsuits. Because if their measuring devices are not up to snuff, and not governed by Measurement Canada, then I call into question the validity of their billing system. Which means over time they are possibly over charging by grand sums. So yes, lawsuits. | |
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| | xpox
join:2004-06-21
canada | Re: Bandwidth monitoring - whats up? Called tech support again (time of call 6:15ish), and spoke with Roll and he finally created my ticket request. Ticket number 2140437. he said someone would call me back....we will see. | |
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| | Phorkster
Premium
join:2004-06-27
Windsor, ON
·Cogeco Cable
·Cogeco Voip
| said by nitzguy :HEY! I was waiting for someone to bring this up  . But, one may argue, how can you measure something that's not visible? I measure natural gas just fine. Hydro measures electricity just fine. All our instruments and meters have to be certified by Measurement Canada. | |
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urbanriot
join:2004-10-18
St Catharines, ON | Re: Bandwidth monitoring - whats up? How does one determine what measurement tools must be certified by Measurement Canada? Or rather, what makes certain delivery services subject to measurement, and others not? | |
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| | | | Phorkster
Premium
join:2004-06-27
Windsor, ON
·Cogeco Cable
·Cogeco Voip
| Re: Bandwidth monitoring - whats up? said by urbanriot :How does one determine what measurement tools must be certified by Measurement Canada? Or rather, what makes certain delivery services subject to measurement, and others not? Thats not up to me, but whatever they are counting in their bitcaps had best be laid out and accurate. | |
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| | diskdocx
join:2005-09-26
Burlington, ON
·Cogeco Cable
| Re: Bandwidth monitoring - whats up? Technically it isn't breech of contract since you are agreeing to Cogeco's terms, not the other way around. I'm sure there's a clause in there that you are agreeing to use their monitor for the purposes of the overage calculations.
Fraud, maybe - but only if the monitor is intentionally inaccurate.
Problem is, the burden of proof would rest with the consumer (if they are initiating a lawsuit/class action) to show that the monitor used by Cogeco is inaccurate.
That would be somewhat difficult to prove. Showing that it was fraudulently inaccurate would be impossible.
I'm not sure that incompetent counts :P | |
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| | | Phorkster
Premium
join:2004-06-27
Windsor, ON
·Cogeco Cable
·Cogeco Voip
| Re: Bandwidth monitoring - whats up? said by diskdocx :Technically it isn't breech of contract since you are agreeing to Cogeco's terms, not the other way around. I'm sure there's a clause in there that you are agreeing to use their monitor for the purposes of the overage calculations. Fraud, maybe - but only if the monitor is intentionally inaccurate. Problem is, the burden of proof would rest with the consumer (if they are initiating a lawsuit/class action) to show that the monitor used by Cogeco is inaccurate. That would be somewhat difficult to prove. Showing that it was fraudulently inaccurate would be impossible. I'm not sure that incompetent counts :P Wouldn't be hard to prove, my router registers my monthly usage... | |
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| | | | diskdocx
join:2005-09-26
Burlington, ON
·Cogeco Cable
| Re: Bandwidth monitoring - whats up? said by Phorkster :said by diskdocx :Technically it isn't breech of contract since you are agreeing to Cogeco's terms, not the other way around. I'm sure there's a clause in there that you are agreeing to use their monitor for the purposes of the overage calculations. Fraud, maybe - but only if the monitor is intentionally inaccurate. Problem is, the burden of proof would rest with the consumer (if they are initiating a lawsuit/class action) to show that the monitor used by Cogeco is inaccurate. That would be somewhat difficult to prove. Showing that it was fraudulently inaccurate would be impossible. I'm not sure that incompetent counts :P Wouldn't be hard to prove, my router registers my monthly usage... Yes but, then it's your word against theirs. How do you prove your router is correct, and theirs incorrect?
I'm not saying they're right, I'm saying it's hard to prove they're wrong. If you're suing, you are responsible for burden of proof.
Now, with a class action, and a number of individuals via a number of different means all showing less usage, you may have a case. | |
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| | | | | Phorkster
Premium
join:2004-06-27
Windsor, ON
·Cogeco Cable
·Cogeco Voip
| Re: Bandwidth monitoring - whats up? said by diskdocx :I'm not saying they're right, I'm saying it's hard to prove they're wrong. If you're suing, you are responsible for burden of proof. Now, with a class action, and a number of individuals via a number of different means all showing less usage, you may have a case. Because scientifically I can show how my router works. Then I can spit out the logs that my router has. | |
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| | | | | | diskdocx
join:2005-09-26
Burlington, ON
·Cogeco Cable
1 edit | Re: Bandwidth monitoring - whats up? said by Phorkster :said by diskdocx :I'm not saying they're right, I'm saying it's hard to prove they're wrong. If you're suing, you are responsible for burden of proof. Now, with a class action, and a number of individuals via a number of different means all showing less usage, you may have a case. Because scientifically I can show how my router works. Then I can spit out the logs that my router has. Again, you still haven't proven their numbers wrong. Did all of your data go through the router? Can you prove that?
I'm sure Cogeco can also explain scientifically how their meter works, and spit out logs. Doesn't make them accurate, but they aren't the plaintifs.
Again, none of this is saying you can't sue. You won't win, but you could try. At best, it's a Pyrrhic victory after you settle your lawyers fees.
Realistically, class action would be the only viable option. But you would need a relatively large pool of individuals who all have data supporting the inaccuracy of Cogeco's meter.
And, you would need to show damages, which as of yet haven't been charged. | |
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| | | | | | | Dampier
Phillip M Dampier
join:2003-03-23
Rochester, NY
1 edit | Re: Bandwidth monitoring - whats up? Stopthecap.com is also covering Cogeco and their delightful Internet Overcharging schemes....
»stopthecap.com
We are expanding our coverage of Canadian broadband. We realize we're ALL in this together. | |
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DaftM3
join:2005-06-06
Burlington, ON | I'm curious to see my first bill with the overage charges applied. It's all aboot testing habits... | |
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Level0CSR
@cgocable.net
| Re: Bandwidth monitoring - whats up? said by Yllzarith :I will be sure to poke certain people for info if they're not forthcoming with it. It's been a week. Start poking.
xpox,
Keep us updated. | |
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| xpox
join:2004-06-21
canada | Ok thanks | |
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manderson4
join:2002-07-05
Hamilton, ON
| Ok so the bandwidth monitoring tool was down from Tuesday Night to sometime yesterday. I called in yesterday morning to report a problem and to get an idea what my bandwidth was at. The friendly rep told me my account was at 104 gigs (I am on Soho Standard). When the bandwidth monitor came back up That is what the total was for up to the 15th. I just got up and checked it now and guess what There is a difference of 10 gigs in what he told me as of 10 am yesterday ad a difference of 16 gigs total. Not only does the meter only update once a day, now when we do call in we can't get a accurate count of what the bandwidth totals are just read of of what the bandwidth tool says. | |
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| Hamilton1
join:2007-10-28
Hamilton, ON
| Re: Bandwidth monitoring - whats up? Well today is Friday the 19th of June and the Monitor is still down and with this being the month that we have to pay you would think the system would be up and working properly.
I have a strange feeling that come some time next month people are going to open there bills and see extra charges that shouldn't be there and Cogeco is going to end up losing a bunch of customers. | |
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JesusBeamz
Lord of the Jesus Beamz
join:2009-05-14
Ontario
·Cogeco Cable
| Re: Bandwidth monitoring - whats up? said by Hamilton1 :I have a strange feeling that come some time next month people are going to open there bills and see extra charges that shouldn't be there and Cogeco is going to end up losing a bunch of customers. More customers you mean? O_o | |
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AndrewG2
join:2006-01-20
Niagara Falls, ON | Ahahaaa
There is no internet service associated with your account
Very appropriate message
(Yes I did have it set up) | |
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| xpox
join:2004-06-21
canada | Re: Bandwidth monitoring - whats up? Ya i got this message too several times
There is no internet service associated with your account | |
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Phorkster
Premium
join:2004-06-27
Windsor, ON | I don't understand how they can charge for overages if they can't properly meter their services.. | |
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urbanriot
join:2004-10-18
St Catharines, ON
·Cogeco Cable
| Re: Bandwidth monitoring - whats up? said by Phorkster :I don't understand how they can charge for overages if they can't properly meter their services.. Has anyone received a bill yet? | |
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| | xpox
join:2004-06-21
canada | Re: Bandwidth monitoring - whats up? Not yet..better not see anything then what it should be. | |
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Cravon
join:2004-06-16
St Catharines, ON | Mine is showing 0 for both upload and download for the past 4 days. Then again I am not going to complain about it not reporting my usage. I kinda hope it stays this way. | |
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See 6 replies to this post |
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onceloyal2cogeco
@cgocable.net
| here's a direct quote from my overage email received on Friday. See if you can spot the contradiction 
"You have reached 100% of your Internet usage monthly limit.
You have reached the MAXIMUM of your Internet usage monthly limit. Additional usage charges will be credited this month. Charges for additional usage will not take effect until June 2009."
I also show 40GB of useage on June 1st while each day after shows normal daily habits. Good job Cogeco. Combined with the increased rate for the Pro package, your overage charges are already forcing me to consider other tv and internet providers. | |
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Phorkster
Premium
join:2004-06-27
Windsor, ON
·Cogeco Cable
·Cogeco Voip
1 edit | That of course is one avenue. The other avenue is that whatever they have missed they'll tag on in a single days usage. So if I am the upstanding citizen checking my bandwidth every day and I see constant 0000's, then suddenly a week later it shows me at 59.8Gigs with 1 week left in the month, then I would also have a problem with that. Since obviously I cannot monitor my bandwidth effectively any overage I would kindly tell them to shove.
Make no mistake, when money is involved this system better be as pure as the driven snow...
So here is a couple interesting notes:
So far its tracking fairly close to my usage this month, according to my router. Not sure if you can see this picture but it shows BW usage for the last 3 months. Noting that it tells me that overage charges will be credited for the months of May and April. May shows 60482MB and April shows 38053M.
While May is close to the cap, it is not over, and April is far from it.
I think what this might do is force users to suck down every byte of their Cap to use their connection to the fullest. Before you never cared, because you could always just get what you wanted, when you wanted. But now since its monitored I know I am going to make sure that take full advantage every month. | |
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Fireblade
join:2008-08-27
St Catharines, ON | Not showing any bandwidth for the past 3 days - how can Cogeco prove the authenticity of the meter? Bull.
--
I love fish sticks. I love putting fish sticks in my mouth. | |
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| QuickSurfer
join:2001-12-15
Georgetown, ON | Re: Bandwidth monitoring - whats up? This is exactly what I was thinking. 3 days without any change to the meter, and i am supposed to pay for this? | |
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InFloW
join:2002-08-10
Fergus, ON | Two days ago was showing as 0's until today and now yesterday which usually by now you'd have numbers shows currently as 0's. It seems like it's falling behind | |
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DAK
join:2009-05-27
Thorold, ON
| At 6 days and counting with no recorded bandwidth usage; really looking forward to seeing what I end up with when it decides to work.
It would be pretty sweet if they would have the system operating when they're going to charge based on it. C'mon Bell get a remote in Thorold so I can switch to Bell or Teksavvy -_-. | |
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Hodgeman
join:2002-10-19
Burlington, ON
| Having the same issue as the OP - the monitoring page shows me at 73.22% yet today I got the 85% warning, which the page also indicates... so I'm left wondering which one it is... 12% of 60 GB is 7 GB, which is a fair bit.
I hate to think I'm going to be charged based on this monitor, it doesn't seem to work very well from what I've seen & read... | |
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See 8 replies to this post |
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Fireblade
join:2008-08-27
St Catharines, ON | I called in to see what I'm at for the month, the rep said 68GB - monitor showing 105GB with 4 blank days. Who the hell is right?
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I love fish sticks. I love putting fish sticks in my mouth. | |
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InFloW
join:2002-08-10
Fergus, ON
·Cogeco Cable
| I no longer have any zero days looks like it finally caught up for me anyways. I'm with everyone else though how accurate can it really be? Data is missing for days then just shows up. Now if their data seems to stall who's to say their polling system aren't stalling as well? Depending on how it's calculated the polling stopping could show some pretty crazy usage stats. Say it was partially based off of your speed at certain intervals. It stalls with you doing 6mbit and 12 hours later it comes back it says you used 6mbit that entire time therefor you used x GB's. Depends how its all calculated though it could just have 0's for that time frame. | |
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Phorkster
Premium
join:2004-06-27
Windsor, ON | First discrepancy with my router and I'm sending them a letter. Then I'll have my lawyer send them a letter. | |
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| HeadSpinning
join:2005-05-29
Windsor, ON
| Re: Bandwidth monitoring - whats up? said by Phorkster :First discrepancy with my router and I'm sending them a letter. Then I'll have my lawyer send them a letter. I wonder if Sutts Strosberg might be interested in a class action lawsuit.
»www.strosbergco.com/
They're local to Windsor too. How convenient. | |
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urbanriot
join:2004-10-18
St Catharines, ON | Re: Bandwidth monitoring - whats up? What are you planning to sue them for? Has anyone received a bill yet? | |
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