backness
join:2005-07-08
K2P OW2 | reply to NRG
Re: Bandwidth monitoring - whats up?
where are all the cogeco people to the rescue? |
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diskdocx
join:2005-09-26
Burlington, ON
 ·Cogeco Cable
| reply to Fireblade
said by Fireblade  :I'm running 2 software bandwidth monitors and 1 at the hardware level. Software: 90 492 108.8 kilobytes Software: 90 482 741.3 kilobytes Hardware: 90 192 911.1 kilobytes Cogeco: 105 560 781 kilobytes Cogeco is conning me out of about 15GB, not to mention, 4 blank days and a rep telling me different readings lower than the Cogeco monitor. Are you on Standard or Pro?
If Standard weren't you supposed to be cut off at 80gigs? (max overage point) |
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Fireblade
join:2008-08-27
St Catharines, ON | reply to NRG
On standard, figured I'd go all out this month and play it easy the next.
--
I love fish sticks. I love putting fish sticks in my mouth. |
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Phorkster
Premium
join:2004-06-27
Windsor, ON
·Cogeco Cable
 ·Cogeco Voip
| reply to Hamilton1
said by Hamilton1 :Anyone else notice none of the cogeco employee's are posting in here lately? I've checked my Usage and It differs in Cogeco's favor by 5Gb's where my DuMeter only shows 43Gb's there's shows 48Gb's. Has anyone tried to fight the difference with a Cogeco rep yet? I won't care until I get charged for it, then it will be an issue. |
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Hamilton1
join:2007-10-28
Hamilton, ON | Well I care as I now have 5Gb's less that I can download during the rest of this month, and if I do go over by 5gb's then it will cost me 5 x $1.50 + Tax for something that isn't my fault. |
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Celery
join:2004-01-19
St Catharines, ON
·Vonage
| reply to xpox
I just called Cogeco and spoke to someone in tech support. I told him that there's no bandwidth used since the 16th.
He then proceeded to ask me if I was away during that time and didn't use my internet. I was like... LOL Whut?? He repeated the question again and I was incredulous. Why the hell would I even call, if I was away during that time?? 
So he put me on hold and when he came back, said he opened a ticket and... surprise! They are not aware of this problem. 
I asked for a callback, but I'm also going to start calling every day to make sure this is looked into. I'm responsible enough to monitor my bandwidth used and the least that Cogeco can do for me is make sure that this type of tool is working properly and reflecting accurate numbers. |
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Fireblade
join:2008-08-27
St Catharines, ON | reply to NRG
Looks like we made it on the news page, it's about time! Hurray!
--
I love fish sticks. I love putting fish sticks in my mouth. |
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diskdocx
join:2005-09-26
Burlington, ON
·Cogeco Cable
| reply to Fireblade
said by Fireblade :On standard, figured I'd go all out this month and play it easy the next. So I guess they aren't cutting of Standard users once they've maxed their overage (wasn't this what you had been told last month?)
So what is the point of Pro again??? |
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Hamilton1
join:2007-10-28
Hamilton, ON | reply to Fireblade
Too bad no one at Cogeco that could make a difference or possibly help it's customers is going to read it or do anything about it. |
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JesusBeamz
Lord of the Jesus Beamz
join:2009-05-14
Ontario
·Cogeco Cable
| reply to Fireblade
said by Fireblade :Looks like we made it on the news page, it's about time! Hurray! w00t |
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ItalCanadese
Premium
join:2007-07-25
Stoney Creek, ON
1 edit | a |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
 ·DSL EXTREME
| reply to Phorkster
Even if these are not governed by Weights and Measurements Canada, there would be a lawsuit for billing on services not rendered.
Eg. I'm paying for 100GB, and being overbilled at 23GB.
Breach of contract, fraud, take your pick.
--
Canada = Hollywood North |
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diskdocx
join:2005-09-26
Burlington, ON
·Cogeco Cable
| Technically it isn't breech of contract since you are agreeing to Cogeco's terms, not the other way around. I'm sure there's a clause in there that you are agreeing to use their monitor for the purposes of the overage calculations.
Fraud, maybe - but only if the monitor is intentionally inaccurate.
Problem is, the burden of proof would rest with the consumer (if they are initiating a lawsuit/class action) to show that the monitor used by Cogeco is inaccurate.
That would be somewhat difficult to prove. Showing that it was fraudulently inaccurate would be impossible.
I'm not sure that incompetent counts :P |
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HeadSpinning
join:2005-05-29
Windsor, ON
| reply to Phorkster
said by Phorkster :First discrepancy with my router and I'm sending them a letter. Then I'll have my lawyer send them a letter. I wonder if Sutts Strosberg might be interested in a class action lawsuit.
»www.strosbergco.com/
They're local to Windsor too. How convenient. |
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Phorkster
Premium
join:2004-06-27
Windsor, ON
·Cogeco Cable
·Cogeco Voip
| reply to diskdocx
said by diskdocx :Technically it isn't breech of contract since you are agreeing to Cogeco's terms, not the other way around. I'm sure there's a clause in there that you are agreeing to use their monitor for the purposes of the overage calculations. Fraud, maybe - but only if the monitor is intentionally inaccurate. Problem is, the burden of proof would rest with the consumer (if they are initiating a lawsuit/class action) to show that the monitor used by Cogeco is inaccurate. That would be somewhat difficult to prove. Showing that it was fraudulently inaccurate would be impossible. I'm not sure that incompetent counts :P Wouldn't be hard to prove, my router registers my monthly usage... |
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urbanriot
join:2004-10-18
St Catharines, ON | reply to HeadSpinning
What are you planning to sue them for? Has anyone received a bill yet? |
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diskdocx
join:2005-09-26
Burlington, ON
·Cogeco Cable
| reply to Phorkster
said by Phorkster :said by diskdocx :Technically it isn't breech of contract since you are agreeing to Cogeco's terms, not the other way around. I'm sure there's a clause in there that you are agreeing to use their monitor for the purposes of the overage calculations. Fraud, maybe - but only if the monitor is intentionally inaccurate. Problem is, the burden of proof would rest with the consumer (if they are initiating a lawsuit/class action) to show that the monitor used by Cogeco is inaccurate. That would be somewhat difficult to prove. Showing that it was fraudulently inaccurate would be impossible. I'm not sure that incompetent counts :P Wouldn't be hard to prove, my router registers my monthly usage... Yes but, then it's your word against theirs. How do you prove your router is correct, and theirs incorrect?
I'm not saying they're right, I'm saying it's hard to prove they're wrong. If you're suing, you are responsible for burden of proof.
Now, with a class action, and a number of individuals via a number of different means all showing less usage, you may have a case. |
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Phorkster
Premium
join:2004-06-27
Windsor, ON
·Cogeco Cable
·Cogeco Voip
| said by diskdocx :I'm not saying they're right, I'm saying it's hard to prove they're wrong. If you're suing, you are responsible for burden of proof. Now, with a class action, and a number of individuals via a number of different means all showing less usage, you may have a case. Because scientifically I can show how my router works. Then I can spit out the logs that my router has. |
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diskdocx
join:2005-09-26
Burlington, ON
·Cogeco Cable
1 edit | said by Phorkster :said by diskdocx :I'm not saying they're right, I'm saying it's hard to prove they're wrong. If you're suing, you are responsible for burden of proof. Now, with a class action, and a number of individuals via a number of different means all showing less usage, you may have a case. Because scientifically I can show how my router works. Then I can spit out the logs that my router has. Again, you still haven't proven their numbers wrong. Did all of your data go through the router? Can you prove that?
I'm sure Cogeco can also explain scientifically how their meter works, and spit out logs. Doesn't make them accurate, but they aren't the plaintifs.
Again, none of this is saying you can't sue. You won't win, but you could try. At best, it's a Pyrrhic victory after you settle your lawyers fees.
Realistically, class action would be the only viable option. But you would need a relatively large pool of individuals who all have data supporting the inaccuracy of Cogeco's meter.
And, you would need to show damages, which as of yet haven't been charged. |
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Dampier
Phillip M Dampier
join:2003-03-23
Rochester, NY
1 edit | Stopthecap.com is also covering Cogeco and their delightful Internet Overcharging schemes....
»stopthecap.com
We are expanding our coverage of Canadian broadband. We realize we're ALL in this together. |
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