Bandwidth monitoring - whats up? in Cogeco http://www.dslreports.com/forum/r22520080 en Fri, 27 Nov 2009 22:44:12 EDT Fri, 27 Nov 2009 22:44:12 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22876700 urbanriot :
said by WiMax See Profile :

Why do you think it's good that calls are recorded? Do you think they will give you access to them? In your dreams. Recordings are made to protect Cogeco, NOT us!
While I'm not enlightened with Cogeco's internal policies, most domestic companies use them to determine quality of service for their CSR's, not 'protect' thsemselves. ]]> http://www.dslreports.com/forum/remark,22876700 Sun, 16 Aug 2009 15:03:02 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22876661 WiMax :
said by xpox See Profile :

(Time of call to tech June 12 7:10AM) Just got off the phone with tech support requesting them to open up a ticket for this. The tech support rep said I had nothing to worry about and did not open a ticket. He assured me I had nothing to worry about.

I don't know about that. Good thing those tech support calls are recorded.
Why do you think it's good that calls are recorded? Do you think they will give you access to them? In your dreams. Recordings are made to protect Cogeco, NOT us!]]> http://www.dslreports.com/forum/remark,22876661 Sun, 16 Aug 2009 14:51:47 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22827642 Barry : Now www.cogeco.ca is down completely. I also love the rhetoric in the email they just sent out about increased speeds for no increase in price...even though they just raised the price.
Click for full size
]]> http://www.dslreports.com/forum/remark,22827642 Thu, 06 Aug 2009 19:36:36 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22821153 Barry : Looks like it's on the blink again because I'm only getting 0's for August 4th. Hopefully it's another free day.

Edit: Now it's not working at all. I also can't stand how long it takes to long when compared to the old system. Please speed it up guys...]]> http://www.dslreports.com/forum/remark,22821153 Wed, 05 Aug 2009 18:30:29 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22802792 Fireblade : lol, That'll probably happen next month!]]> http://www.dslreports.com/forum/remark,22802792 Sun, 02 Aug 2009 13:39:12 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22802754 Phorkster : Errr thats standard and they haven't sent the SS to come drag you away yet?]]> http://www.dslreports.com/forum/remark,22802754 Sun, 02 Aug 2009 13:29:16 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22802692 InFloW : The monitoring has finally started working again for me. It seems the Pro plan now has a 125GB cap according to the bandwidth monitoring page.]]> http://www.dslreports.com/forum/remark,22802692 Sun, 02 Aug 2009 13:11:54 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22802615 Fireblade : Standard.]]> http://www.dslreports.com/forum/remark,22802615 Sun, 02 Aug 2009 12:49:38 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22801948 diskdocx : What plan is that Fireblade?]]> http://www.dslreports.com/forum/remark,22801948 Sun, 02 Aug 2009 09:07:29 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22801241 Fireblade : Mines been up for 2 days.


--
I love fish sticks. I love putting fish sticks in my mouth.]]> http://www.dslreports.com/forum/remark,22801241 Sun, 02 Aug 2009 00:40:39 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22801195 strobeshow : exactly! :D

i think im at like 1/3 of my cap.. for this reason im going to go to teksavvy about mid way this month (thats when theyre coming)

loved you cogeco...]]> http://www.dslreports.com/forum/remark,22801195 Sun, 02 Aug 2009 00:24:04 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22801170 alamarco : Probably will update soon. Updates are only daily and considering it's only 12 past midnight after the 1st of August, the first update is probably soon.

That's one reason I think a router monitor would be better for end users. Daily updates just aren't enough. ;)]]> http://www.dslreports.com/forum/remark,22801170 Sun, 02 Aug 2009 00:14:10 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22801078 strobeshow : my usage hasnt updated for august yet.. anyone else? id like to see what im at.]]> http://www.dslreports.com/forum/remark,22801078 Sat, 01 Aug 2009 23:41:50 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22799471 fugger : I assume that 100% warning is from 60,000MB which is different than 60GB? As long as I'm not billed for this I'm happy.
Click for full size
July-2009
]]> http://www.dslreports.com/forum/remark,22799471 Sat, 01 Aug 2009 14:59:04 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22797055 Fireblade :
said by Phorkster See Profile :

Who did they pay to make this web site? That "kid" in the family that supposedly knows everything about computers? As company they should be embarrassed. I know if I was some leader in that company, someones head would roll until that shit got fixed.
Agreed, seriously their web monkeys should have had this fixed last month. Duuurrrrrrrrrrrrrr.
--
I love fish sticks. I love putting fish sticks in my mouth.]]> http://www.dslreports.com/forum/remark,22797055 Fri, 31 Jul 2009 21:24:24 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22796172 anon : Lol getting there. I had rogers about 5+ years ago for many years and lived through hell back then.]]> http://www.dslreports.com/forum/remark,22796172 Fri, 31 Jul 2009 18:20:31 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22795628 peterboro1 :
said by Oakviller :

If I'm billed, I'm calling Teksavvy or Bell up right away.
Bell uuugggghhhh.

Pulls finger out of throat. Are you a sadomasochist?]]> http://www.dslreports.com/forum/remark,22795628 Fri, 31 Jul 2009 16:04:15 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22795530 anon : Well... I just got an email from Cogeco saying I hit 100%. Problem is, I haven't been able to actually see my download status page for the past week - due to 'Not having an account'. :uhh: If I'm billed, I'm calling Teksavvy or Bell up right away.]]> http://www.dslreports.com/forum/remark,22795530 Fri, 31 Jul 2009 15:55:59 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22795513 Phorkster : Who did they pay to make this web site? That "kid" in the family that supposedly knows everything about computers? As company they should be embarrassed. I know if I was some leader in that company, someones head would roll until that shit got fixed.]]> http://www.dslreports.com/forum/remark,22795513 Fri, 31 Jul 2009 15:35:47 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22794980 Shyte : Again, fine for me here in the Fort..]]> http://www.dslreports.com/forum/remark,22794980 Fri, 31 Jul 2009 13:55:14 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22793780 anon : Same here when I log in . The thing about is your caps on.]]> http://www.dslreports.com/forum/remark,22793780 Fri, 31 Jul 2009 10:18:24 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22793774 chdude3 : LOL mine's barfed up too. On a page titled "Consommation Internet" (I've noticed several pages with French titles), I get the following:
"There is no internet service associated with your account"

How can Cogeco possibly charge me for bandwidth with that?]]> http://www.dslreports.com/forum/remark,22793774 Fri, 31 Jul 2009 10:16:06 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22793647 nsx : This is getting ridiculous! :uhh:

"Login to COGECO's Online Billing and Management Services

Invalid login information. Is the 'Caps Lock' or 'A' light on your keyboard on?"]]> http://www.dslreports.com/forum/remark,22793647 Fri, 31 Jul 2009 09:46:03 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22793621 Fireblade : I can't even login now.]]> http://www.dslreports.com/forum/remark,22793621 Fri, 31 Jul 2009 09:40:48 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22790350 Fireblade : Also down.]]> http://www.dslreports.com/forum/remark,22790350 Thu, 30 Jul 2009 15:47:55 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22790300 A Lurker : Mine was fine up until today, but now I'm getting:

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.]]> http://www.dslreports.com/forum/remark,22790300 Thu, 30 Jul 2009 15:40:49 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22789223 Blackcloud : Mine too is not reporting
it says I dont even have internet on my account.
Site is down here St Kitts]]> http://www.dslreports.com/forum/remark,22789223 Thu, 30 Jul 2009 12:38:56 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22788055 Shyte :
said by InFloW See Profile :

My meter just says "Sorry, your request was not processed due to unavailability of the system. Please try again later."

It has said this for several days now. A very reliable system they have in place.
Mine has been fine, been checking it everyday for the last few weeks...]]> http://www.dslreports.com/forum/remark,22788055 Thu, 30 Jul 2009 08:43:58 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22787264 InFloW : My meter just says "Sorry, your request was not processed due to unavailability of the system. Please try again later."

It has said this for several days now. A very reliable system they have in place.]]> http://www.dslreports.com/forum/remark,22787264 Thu, 30 Jul 2009 00:46:00 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22787174 anon : I got my 100% warning at 90% usage. I called up the tech line and he said it was sent out as a mistake (aka their system is f'd.) and I can discard the email.

He also mentioned that there would be charges for overages this month. How can they possibly do this when the meter is extremely unreliable?

My 30 day notice sounds likely soon.]]> http://www.dslreports.com/forum/remark,22787174 Thu, 30 Jul 2009 00:06:31 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22786870 Fireblade : Hmm... It almost seems like they're purposely sending these warnings out as scare tactics even if the user has low usage.
--
I love fish sticks. I love putting fish sticks in my mouth.]]> http://www.dslreports.com/forum/remark,22786870 Wed, 29 Jul 2009 22:50:05 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22786822 anon : I had the 85% usage thing reported about a week ago - and when I checked my Internet Usage, I was well beneath at around 50%.

For the past 4 days - (ironically, heading towards the end of this month) I get a "There is no internet service associated with your account" when checking my Internet Usage page. What a wonderful system! :mad:]]> http://www.dslreports.com/forum/remark,22786822 Wed, 29 Jul 2009 22:45:01 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22786228 nsx : Same here.

Just got a 85% notice when the meter reported 80% usage. :o]]> http://www.dslreports.com/forum/remark,22786228 Wed, 29 Jul 2009 20:28:11 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22785139 Phorkster :
said by ferdo :

I just got my june bill today I had 20.50 overages to my already 55.60 bill. However, overages were credited because of their probs with the meters. Doesnt say that on bill so the average joe must be like what the heck. Does anyone know if overages for July will be credited. Im not over yet.

Also shouldnt cogeco just upgrade you to the pro for the month. 55.60 +22.50 would be more expensive then the pro with less usage and speed.
And miss out on your overages? Thats pure money in their pocket bro.]]> http://www.dslreports.com/forum/remark,22785139 Wed, 29 Jul 2009 16:35:18 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22784043 anon : I also just noticed I was sent a usage email stating I used 85 percent when Im only at 77.]]> http://www.dslreports.com/forum/remark,22784043 Wed, 29 Jul 2009 13:14:54 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22783953 anon : I just got my june bill today I had 20.50 overages to my already 55.60 bill. However, overages were credited because of their probs with the meters. Doesnt say that on bill so the average joe must be like what the heck. Does anyone know if overages for July will be credited. Im not over yet.

Also shouldnt cogeco just upgrade you to the pro for the month. 55.60 +22.50 would be more expensive then the pro with less usage and speed.]]> http://www.dslreports.com/forum/remark,22783953 Wed, 29 Jul 2009 13:00:26 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22768030 anon : Bell sent me a flyer today with some interesting new packages....

Bell Max 12 - $39.95 - Speed up to 12 Mbps - Usage 50GB - Extra 40GB $5/mo

Bell Max 16 - $49.95 - Speed up to 16 Mbps - Usage 75GB - Extra 40GB $5/mo

I'm sure there are more fee's, modem rental. etc but the bandwidth is loosening up a tad. I like the 40GB for $5...wooohoo]]> http://www.dslreports.com/forum/remark,22768030 Sun, 26 Jul 2009 15:10:13 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22762714 diskdocx : There's no incentive for Cogeco to listen to those pleas.

For the most part, consumers have a choice of Cogeco (or Rogers) vs Bell. Yes, there's resellers, but the average consumer doesn't look beyond the big ISPs.

And, the problem with Bell is location. At best, they are the same as Cogeco.

So, why would Cogeco listen? While I hear the arguments that it isn't Cogeco's fault there's no competition (and I don't disagree with that), it IS Cogeco's decision to, in spirit, collude with Rogers and Bell to offer limited choice.

In other words, to take advantage of the situation.

Why? Because there's no reason not to.]]> http://www.dslreports.com/forum/remark,22762714 Fri, 24 Jul 2009 21:46:57 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22762571 neko :
said by diskdocx See Profile :

said by neko See Profile :

120 day retention Usenet service, static IP, allowed to run servers, all for $4 a month extra, on top of $29.99 a month.
Actually, I have found that I can pull posts from well over 200 days with TS - I think the oldest was about 250ish.

To be fair, Cogeco's new server is also well over 200 days. I did manage a 298 day old post (which wasn't on TS) as my personal record.

Other than that, TS is a superior service in all regards except speed. Unfortunately I can only get about 1M due to my location, but for $35/mo it's cheaper to use TS than to pay Cogeco overages.
Hi diskdocx, thank you for the reply.

I have to admit, had Cogey not embarked on their capping campaign, I would still be a customer; They do offer a decent service [albeit a very expensive one].

I have found, though, for my needs I don't have to have the ultimate fast speeds purported by Cogey. I am more than happy with my 5Meg line, but 200GB bandwidth with the DSLR rated Gold Award ISP in Canada: Teksavvy. I never get close to my cap of 200 Gigabyte, usually averaging about 90GB a month, but it's so nice to have, as well as knowing I can upgrade to unlimited bandwidth for just $10 more.

If Cogey would have offered something similar to, in my opinion the best ISP in Canada, Teksavvy, I would still be a customer. Alas, they didn't; so their loss I suppose. I was a customer of many years as well.

There where many calls on this Forum, for a 5Meg plan, with a decent cap: Cogey ignored all those pleas...
--
...virtue gives you heraldry.]]> http://www.dslreports.com/forum/remark,22762571 Fri, 24 Jul 2009 21:16:24 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22762437 diskdocx :
said by neko See Profile :

120 day retention Usenet service, static IP, allowed to run servers, all for $4 a month extra, on top of $29.99 a month.
Actually, I have found that I can pull posts from well over 200 days with TS - I think the oldest was about 250ish.

To be fair, Cogeco's new server is also well over 200 days. I did manage a 298 day old post (which wasn't on TS) as my personal record.

Other than that, TS is a superior service in all regards except speed. Unfortunately I can only get about 1M due to my location, but for $35/mo it's cheaper to use TS than to pay Cogeco overages.]]> http://www.dslreports.com/forum/remark,22762437 Fri, 24 Jul 2009 20:53:37 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22758276 bobcat18 :

way to rub it in with how amazing tekksavvy is wow! thats so awesome..

when i hear its 15 cents overage fees that just shows ya what a rip off cogeco is, omg. and ur limit is 200 gbs a month!

they are seriously screwing us. unreal]]> http://www.dslreports.com/forum/remark,22758276 Fri, 24 Jul 2009 02:38:03 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22757696 neko : I really feel sorry for a lot of you guys that are unable to switch providers.

I moved away from Cogey to Teksavvy, & have never been happier. 200GB a month cap, with 650KBS download speeds. Hell, I can get multi line MLPPP if I wanted, & bond 2 or more lines to my service [10Mbit/160Kbit], & get 400GB+ cap a month. They offer unlimited bandwitdth for just $10 extra a month. Overage charges are ~$0.15 a gig.

120 day retention Usenet service, static IP, allowed to run servers, all for $4 a month extra, on top of $29.99 a month.

No long term contracts [month to month billing], fantastic Customer Service, & Tech Support. I am so glad I switched, I truly hope some of you get an opportunity to do what I did; you will never look back.
--
...virtue gives you heraldry.]]> http://www.dslreports.com/forum/remark,22757696 Thu, 23 Jul 2009 23:14:33 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22754367 bobcat18 :
if i got charged 10 dollars per GB id try to sue these fuckers or something,,,that cant be possible

they said 1.50 per gb... thats all i know of... but again cogecos ass is grass when i can get DSL..i have had nothing but bad service since 2006.. shitty cable tv still..get weird lines and bad reception on an off..they were going to replace my cable line but they never did that either.. i even talked to CARLOS the supervisor but apparenlty that didnt help either..

i should get like a year free internet... 6 techs came in 06 and no one knew what was giong....and no cable line replaced..and the problem persists on and off 3 years later]]> http://www.dslreports.com/forum/remark,22754367 Thu, 23 Jul 2009 13:42:21 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22752643 dataiv : The only ISP I know of that actually does charge $10/GB extra is NWTel (Northwestel). Except they put it in even harder to understand terms :) .. They give you a data cap in GB then they charge overage per MB, $0.01/MB.]]> http://www.dslreports.com/forum/remark,22752643 Thu, 23 Jul 2009 07:16:23 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22752594 Fireblade : What a complete load of buuuuuuuuuuuulllllllllllllllllllshit.
--
I love fish sticks. I love putting fish sticks in my mouth.]]> http://www.dslreports.com/forum/remark,22752594 Thu, 23 Jul 2009 06:38:53 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22751945 bricktoppp :
said by Couper :

"COGECO monitors the amount of traffic to and from all modems to identify usage above the bandwidth limitations. If the Customer exceeds this limit, the Customer may be charged up to a maximum of $10 per 1 Gigabyte for both upstream and/or downstream traffic. Please go to »www.cogeco.ca/internetrates in order to get the most current fee."
It's in the AUP for people who pay $30 for overages and go on a download spree. Cogeco says that is "network abuse" and sends them a $500,000 bill at the end of the month.]]> http://www.dslreports.com/forum/remark,22751945 Wed, 22 Jul 2009 23:54:51 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22750994 exseven : have you called in and asked for an update on your ticket, or are you just waiting for someone to eventually call you back?]]> http://www.dslreports.com/forum/remark,22750994 Wed, 22 Jul 2009 20:35:36 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22750542 xpox : Well my support issue was not resolved here and not with a open case to the tech support line. No help at all. Rasing rates, no support, limitations on usage....Seriously no point to stay with Cogeco. ]]> http://www.dslreports.com/forum/remark,22750542 Wed, 22 Jul 2009 18:51:36 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22737854 Shyte :
said by Couper :

Wow.. from the new AUP I received today:

"COGECO monitors the amount of traffic to and from all modems to identify usage above the bandwidth limitations. If the Customer exceeds this limit, the Customer may be charged up to a maximum of $10 per 1 Gigabyte for both upstream and/or downstream traffic. Please go to »www.cogeco.ca/internetrates in order to get the most current fee."

Good luck getting $10/GB, COGECO..
Has anyone been charged that yet??? From that site I only see $1 on Pro or $1.50 on the Standard package... I assume most customers fall under these packages..]]> http://www.dslreports.com/forum/remark,22737854 Mon, 20 Jul 2009 15:27:21 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22737654 Fireblade : $10/GB, how the fuck is that even legal? That's like 10, 000% profit/GB.
--
I love fish sticks. I love putting fish sticks in my mouth.]]> http://www.dslreports.com/forum/remark,22737654 Mon, 20 Jul 2009 14:51:05 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22737341 anon : Wow.. from the new AUP I received today:

"COGECO monitors the amount of traffic to and from all modems to identify usage above the bandwidth limitations. If the Customer exceeds this limit, the Customer may be charged up to a maximum of $10 per 1 Gigabyte for both upstream and/or downstream traffic. Please go to »www.cogeco.ca/internetrates in order to get the most current fee."

Good luck getting $10/GB, COGECO.. ]]> http://www.dslreports.com/forum/remark,22737341 Mon, 20 Jul 2009 14:01:29 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22718471 bobcat18 :
damn,good point ...aah ;/]]> http://www.dslreports.com/forum/remark,22718471 Thu, 16 Jul 2009 14:43:08 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22717222 anon : Well for Cogeco there is a simple solution if they had to pay overtime. Can you say another rate increase!]]> http://www.dslreports.com/forum/remark,22717222 Thu, 16 Jul 2009 10:57:47 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22715513 bobcat18 :
im tellin ya its karma! i hope they gotta pay their workers OVERTIME and loose out on the b.s they are charing/putting us through

]]> http://www.dslreports.com/forum/remark,22715513 Wed, 15 Jul 2009 23:15:41 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22713011 anon : The funny thing is I would not mind being ripped off at this price if limits were near 2-3hundered gigs]]> http://www.dslreports.com/forum/remark,22713011 Wed, 15 Jul 2009 15:44:52 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22712992 anon : The money they are going to spend on man power to take calls is going to be huge. Or wait time is going to be insane. Either way still benefical with there profit margin on cap overage.

Its going to be

Even worse customer service
higher rates
less usage

all in all poor prduct at a high price. I will continue be slave of this company because bell will never put 5mb lines in my area]]> http://www.dslreports.com/forum/remark,22712992 Wed, 15 Jul 2009 15:44:46 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22712756 Shamans : Just think of the amount of support calls they're gonna get from people who want to know what their usage is for the month...

What a waste of time and $. They need it fixed ASAP.]]> http://www.dslreports.com/forum/remark,22712756 Wed, 15 Jul 2009 15:02:46 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22712443 JesusBeamz :
said by ferdo :

LOL its down again. Is it fact that we will not be paying overages for June and JUly. I just got letters in the mail today stating terms of service changes.

This company is starting to become a real joke.
Starting?]]> http://www.dslreports.com/forum/remark,22712443 Wed, 15 Jul 2009 14:12:50 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22712310 anon : LOL its down again. Is it fact that we will not be paying overages for June and JUly. I just got letters in the mail today stating terms of service changes.

This company is starting to become a real joke. ]]> http://www.dslreports.com/forum/remark,22712310 Wed, 15 Jul 2009 13:52:25 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22712111 Krispy :
said by Crash27 See Profile :

I can't log onto my usage page again. Is it down again?
Yeah I just tried and while I can login to My Account I get

A system maintenance activity is underway. The page is presently unavailable.

We apologize for this inconvenience!
--
you can lead a horse to the water but you cannot make him drink...you can put a man through school but you cannot make him think --ben harper
]]> http://www.dslreports.com/forum/remark,22712111 Wed, 15 Jul 2009 13:23:09 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22712090 Crash27 : I can't log onto my usage page again. Is it down again? ]]> http://www.dslreports.com/forum/remark,22712090 Wed, 15 Jul 2009 13:18:57 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22711634 mv32 : Ask yourself, can you live without it or move along? If so do so. cuz it will help us all out :) Feeding the kitty in this case feeds the wrong kittens.]]> http://www.dslreports.com/forum/remark,22711634 Wed, 15 Jul 2009 12:00:05 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22711591 bobcat18 :

it is a joke,,,,maybe this is cogecos karma? bandwidth use to surf the net is part of our big 60 gigs a month..pfft

im still thinking they gotta raise that...it went from 15 gigs a month to 60 a wack of years ago....its about time due for a bandwidth increase.... but instead we get more restrictions and PRICE increases...

why doesnt the guy on the commercial talk about that? dumb ass! haha]]> http://www.dslreports.com/forum/remark,22711591 Wed, 15 Jul 2009 11:53:54 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22711455 Toollio : Worked for my for the first time in a few days today (july 15), but is missing data from yesterday. So it's still a joke.]]> http://www.dslreports.com/forum/remark,22711455 Wed, 15 Jul 2009 11:36:58 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22706333 bobcat18 :
ya it worked for me today (july 14th) first day its showed up in at least a week. all days look accurate. still we couldnt check them until after a week an a half... that doesnt even bother me totally but i just dont like cogeco so its just another thing ;)]]> http://www.dslreports.com/forum/remark,22706333 Tue, 14 Jul 2009 13:11:21 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22705416 metrotitan : lmao, got the same BS 100% warning (no 85% prior).

What a joke.]]> http://www.dslreports.com/forum/remark,22705416 Tue, 14 Jul 2009 10:51:23 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22705021 anon : Me too, must be a bug. ]]> http://www.dslreports.com/forum/remark,22705021 Tue, 14 Jul 2009 09:59:39 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22704970 anon : Just got a 100% usage warning.

Checked my usage online - at 19%. Which seems accurate.

No 85% warning went out, and the 100% warning shows in the history online. Going to probably call them later today.]]> http://www.dslreports.com/forum/remark,22704970 Tue, 14 Jul 2009 09:48:25 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22704306 xpox : Still waiting on a reply to my problem which seems to have vanished within this thread I made.]]> http://www.dslreports.com/forum/remark,22704306 Tue, 14 Jul 2009 07:04:29 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22703956 HoboJ : Hate to say this but the meter is up to date and actually working for me. Sure it updates at random times but all days for this month are filled with my usage as per norm. :\]]> http://www.dslreports.com/forum/remark,22703956 Tue, 14 Jul 2009 01:56:07 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22702261 Asawulf : Has already been answered hence why no employee is replying concerning that...

»Cogeco Tells Us They're Working On Meter Problems...]]> http://www.dslreports.com/forum/remark,22702261 Mon, 13 Jul 2009 19:17:09 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22701874 Toollio : Surely they cannot charge for overage if they deprive us of the tool that lets us track our usage. It hasn't been down for a matter of hours; it has now been down for days. That's akin to a rental car company charging mileage, but removing the odometer from cars and installing a secret device that divulges the mileage only to them.]]> http://www.dslreports.com/forum/remark,22701874 Mon, 13 Jul 2009 18:06:34 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22699705 hse : Confirmation on whether overages will be charged for this month would be great...]]> http://www.dslreports.com/forum/remark,22699705 Mon, 13 Jul 2009 12:43:44 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22699469 anon : Yes I am unable to view my bandwidth usage aswell. Was hoping to find some answers on this site...]]> http://www.dslreports.com/forum/remark,22699469 Mon, 13 Jul 2009 12:08:45 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22698515 Hamilton1 : Ok I just tried to get in today (July 13th) and I get redirected to »www.cogeco.ca/error.html which says

"The page cannot be found

Please note that the Cogeco Cable web site has been redesigned. The page you are looking for might have been removed,had its name changed, or is temporarily unvalaible."

So What the Hell is going on? Now you can't even access your account let alone your bandwidth usage.]]> http://www.dslreports.com/forum/remark,22698515 Mon, 13 Jul 2009 10:06:59 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22698072 Yllzarith : There's direct-dialing international calling, now. Long distance info is online at »www.cogeco.ca/cable/on/en/reside···nce.html.]]> http://www.dslreports.com/forum/remark,22698072 Mon, 13 Jul 2009 08:56:33 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22697098 Phorkster :
said by Couper :

Yeah.. I'm not even getting the error message anymore. It just plain times out.

I notice they've added a "phone use" component to the bandwidth meter portal that tracks all local/LD calls. I wonder if they're going to start charging for LD calls too. I half say this in jest, but I completely wouldn't be the least bit surprised if they did.
If they pulled that crap I would be dropping them in a heartbeat. As it is their VOIP is pretty much at uncompetitive price, doing that would be the straw that broke the telephones back.]]> http://www.dslreports.com/forum/remark,22697098 Sun, 12 Jul 2009 23:26:54 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22696980 anon : Yeah.. I'm not even getting the error message anymore. It just plain times out.

I notice they've added a "phone use" component to the bandwidth meter portal that tracks all local/LD calls. I wonder if they're going to start charging for LD calls too. I half say this in jest, but I completely wouldn't be the least bit surprised if they did.]]> http://www.dslreports.com/forum/remark,22696980 Sun, 12 Jul 2009 22:53:58 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22696989 Celery : ok problem reported... let's see how fast it comes back up. :)]]> http://www.dslreports.com/forum/remark,22696989 Sun, 12 Jul 2009 22:49:17 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22696886 Shyte :
said by Celery See Profile :

said by Fireblade See Profile :

WOW, I'm glad I'm not the only one who wants to tear that douche apart.
As for the bandwidth meter, I can't reach Cogeco's site at all right now. Anyone else getting this?
Same here..]]> http://www.dslreports.com/forum/remark,22696886 Sun, 12 Jul 2009 22:24:07 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22696802 Celery :
said by Fireblade See Profile :

WOW, I'm glad I'm not the only one who wants to tear that douche apart.
I'll add my hat to the pile of people wanting to kick him in the teeth. :D

As for the bandwidth meter, I can't reach Cogeco's site at all right now. Anyone else getting this?]]> http://www.dslreports.com/forum/remark,22696802 Sun, 12 Jul 2009 22:02:50 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22696432 Fireblade :
said by bobcat18 See Profile :

:/ so possibly one more call !!! nice customer service..i wanna strangle that guy on tv that does the cogeco commercials
WOW, I'm glad I'm not the only one who wants to tear that douche apart.

said by JackSparrow_5 :

So do they really expect us to pay for overages when this meter has been offline for almost a week now?

This is ridiculous!
I don't think so, they've held out on it for now and will probably re-announce that it's going into effect. Though it would be a lot better if one of the employees here would make a thread a week or so ahead of time so we know when to prepare.
--
I love fish sticks. I love putting fish sticks in my mouth.]]> http://www.dslreports.com/forum/remark,22696432 Sun, 12 Jul 2009 20:16:02 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22696408 anon : So do they really expect us to pay for overages when this meter has been offline for almost a week now?

This is ridiculous!]]> http://www.dslreports.com/forum/remark,22696408 Sun, 12 Jul 2009 20:09:08 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22694137 bobcat18 : yep. my meter is saying unavalaible as well. well they wrote that they will not charge us if it isnt working properly. i wouldnt be surprised if that doesnt happen and their going to have tons of calls and people loosing it on them.

before they announced that statement i had to call 3 times to get it straight to them about my meter being 0 for those 9 days or so. the first girl wrote all my info down but said to call back just in case ???? dont know why..anyway the next person i spoke with said she didnt write anything down except 'I.D confirmed' so he made notes but said to call back again cause i spoke with him on a sunday. so finally after 3 friggin calls they just told me if the charges were going to show up when your bill comes in call back and they will have it taken off

:/ so possibly one more call !!! nice customer service..i wanna strangle that guy on tv that does the cogeco commercials]]> http://www.dslreports.com/forum/remark,22694137 Sun, 12 Jul 2009 09:13:01 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22691972 Fireblade : From what I can tell, it's live but they aren't charging any over-usage bandwidth till its renounced.
--
I love fish sticks. I love putting fish sticks in my mouth.]]> http://www.dslreports.com/forum/remark,22691972 Sat, 11 Jul 2009 16:56:07 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22691953 Deathray : Same "temporary unavailable" nonsense...

This is getting annoying

We're getting charged (extra charges) based on a tool that seems to be in total disarray

Don't companies test these type of critical applications before they go live?]]> http://www.dslreports.com/forum/remark,22691953 Sat, 11 Jul 2009 16:49:41 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22691569 Barry : When is this going to be resolved? I certainly hope they aren't charging us until they have ironed out the bugs.]]> http://www.dslreports.com/forum/remark,22691569 Sat, 11 Jul 2009 14:50:28 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22690243 xpox :
said by Couper :

Hotlinked an image.. guess that's not allowed.

Now Cogeco usage page is just displaying a screen that says:

"This page is temporarily unavailable.

We apologize for this inconvenience!

Please try again later."
yes I'm getting that too]]> http://www.dslreports.com/forum/remark,22690243 Sat, 11 Jul 2009 06:21:26 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22690028 anon : Hotlinked an image.. guess that's not allowed.

Now Cogeco usage page is just displaying a screen that says:

"This page is temporarily unavailable.

We apologize for this inconvenience!

Please try again later."]]> http://www.dslreports.com/forum/remark,22690028 Sat, 11 Jul 2009 02:10:35 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22689562 anon : Well, I've gone from having several days with 0.0 as my usage to this..

Sure hope it's not "up to the customer" to inherently know how much bandwidth is being consumed.]]> http://www.dslreports.com/forum/remark,22689562 Fri, 10 Jul 2009 23:18:19 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22671613 xpox :
said by xpox See Profile :

Any update?
]]> http://www.dslreports.com/forum/remark,22671613 Wed, 08 Jul 2009 06:38:31 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22647605 WoodyBCFC :
Good morning Mr. Wood,
Thank you for contacting Cogeco Technical Support. We appreciate the opportunity to help you resolve any Cogeco issues you may be having.

Your account has been noted regarding the billing. The information within your HSI usage tracking has been forwarded to the appropriate department for investigation and as an example of some of the errors that have been encountered. Our sincerest apologies for any inconvenience while we investigate and correct this error.
]]> http://www.dslreports.com/forum/remark,22647605 Thu, 02 Jul 2009 22:04:09 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22644697 hse : I see my account went from 77GB on June 29 to 110 by the end of June 30. Quite frustrating to see this sort of lag.]]> http://www.dslreports.com/forum/remark,22644697 Thu, 02 Jul 2009 11:58:48 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22643800 Karl Bode : So nobody has actually been billed for any consumption yet, correct?]]> http://www.dslreports.com/forum/remark,22643800 Thu, 02 Jul 2009 09:06:10 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22643470 xpox : Any update?]]> http://www.dslreports.com/forum/remark,22643470 Thu, 02 Jul 2009 06:30:12 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22627688 anon : Just got my bill today and it has May's overages on it, credited back as expected. So I don't think anyone will be seeing June overages until next bill run.]]> http://www.dslreports.com/forum/remark,22627688 Mon, 29 Jun 2009 11:07:33 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22627537 urbanriot : Chiming in with everyone else that my bandwidth totals aren't accurate for the day. For the month, overall, they seem to be accurate in total but each day isn't right. For example, last Monday and Tuesday, I have 0.00 GB, Wednesday isn't even on the list (!) and Thursday I'm listing an amount that's all of those days combined, and dumped into one day.

Whether or not you can still charge overage fees, if your counter isn't accurate to the day, isn't for me to decide and another argument altogether... but the meter isn't individually accurate for each day. ]]> http://www.dslreports.com/forum/remark,22627537 Mon, 29 Jun 2009 10:41:28 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22623762 anon : Cogeco, can you give us the ability to see our bandwidth usage if our accounts are past due? I recently discovered there's a strange billing issue where Cogeco tech support is stating that my account is past due (it shoulnd't be) and I can't see my bandwidth usage. If you're going to charge me for this regardless of whether or not I'm paid up to date, I should be able to see this information. ]]> http://www.dslreports.com/forum/remark,22623762 Sun, 28 Jun 2009 12:42:13 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22622786 Cravon :
said by Shamans See Profile :

said by Cravon See Profile :

Mine is showing 0 for both upload and download for the past 4 days. Then again I am not going to complain about it not reporting my usage. I kinda hope it stays this way.
This happened to me on the first month the new bandwidth page came up. It got cumulated for me all into one day several days later. (it said I transferred 300+ gigs in one day).
Ok this is exactly what happened to me. It now says I transferred 100gb in one day after showing 0 for the past nine. Wonder if I will cut me off now that I am 160% over my plans limit. Still I haven't been emailed any notifications about going over.]]> http://www.dslreports.com/forum/remark,22622786 Sun, 28 Jun 2009 02:23:11 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22622543 Celery : Ugh, thought it might've been fixed... 2 days in a row looked promising. 27th showing zero bandwidth used. ]]> http://www.dslreports.com/forum/remark,22622543 Sun, 28 Jun 2009 00:16:55 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22622003 anon : heres a good story for you guys.

same issues as other people..my bandwidth meter was stuck at 16 gbs all month..then yesterday it says 52 gbs..i used about
1 GB in the last 24 hours and today the meter says 62 gigs!

so i called and complained and told them the meter is waay off. how does it go from 10 gbs over night when i only used 1 gb or so.

and the real kicker is on COGECOS END it says i have used 30 gbs this month HAHA...i will take that on my final bill please and thank you......

so shes gonna contact the billing department and tell them about this 30 gig difference and lack of updates..

what a bunch of crap! ]]> http://www.dslreports.com/forum/remark,22622003 Sat, 27 Jun 2009 21:40:47 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22619864 Celery : I called Cogeco back today to get an update on why the bandwidth meter shows 9 days at zero bandwidth used right now. So far it's still being investigated.

I also made sure to add that I only received an 85% notification in April and not the 100% when I went over the 60B mark on the 14th.]]> http://www.dslreports.com/forum/remark,22619864 Sat, 27 Jun 2009 10:11:00 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22619595 xpox :
said by urbanriot See Profile :

Bundling or locked in rates? You don't detail what packages either you or he have.
Internet pro service pricing. ]]> http://www.dslreports.com/forum/remark,22619595 Sat, 27 Jun 2009 08:05:43 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22613374 xpox : No he has been since wave.]]> http://www.dslreports.com/forum/remark,22613374 Fri, 26 Jun 2009 05:22:19 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22612214 Cravon : Yeah mine is going on 9 days of not updating too. I wonder how bad it will be when it finally updates. Then again I am on business starter so at least they can't charge me for going over.
Click for full size
]]> http://www.dslreports.com/forum/remark,22612214 Thu, 25 Jun 2009 22:04:46 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22610776 Phorkster :
said by xpox See Profile :

Get this my friend who does not have cable tv or phone go a lower rate then me. WTF man! See check this pic. Why am i getting charged a extra $10.00 per month?!?!?!?!
Promotional item?]]> http://www.dslreports.com/forum/remark,22610776 Thu, 25 Jun 2009 17:50:53 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22610688 urbanriot : Bundling or locked in rates? You don't detail what packages either you or he have. ]]> http://www.dslreports.com/forum/remark,22610688 Thu, 25 Jun 2009 17:35:05 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22610614 xpox : Get this my friend who does not have cable tv or phone go a lower rate then me. WTF man! See check this pic. Why am i getting charged a extra $10.00 per month?!?!?!?!
Click for full size
]]> http://www.dslreports.com/forum/remark,22610614 Thu, 25 Jun 2009 17:22:05 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22610361 Phorkster :
said by Hamilton1 See Profile :

I would think that somewhere in that lengthy AUP that I've never read, there is a provision that would save Cogeco if a lawsuit were to be filed.

Has anyone actually read the whole thing and understood the meaning of it?
I think I may browse it over. However if they are charging you overages on per GB basis, then their measurement better be pretty damn accurate.
The gas company can't just put up some number and say this is what we think you used. If I am being charged for usage, it best be accurate.]]> http://www.dslreports.com/forum/remark,22610361 Thu, 25 Jun 2009 16:34:01 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22609309 boredguy :
said by A Lurker See Profile :

I've seen that happen this month. You'll get a 0 showing, and then two days later they'll backfill the amount. It's a little disturbing...
2 days? For my parents it's been 9 days and counting. Glad i switched over to Teksavvy.
--
What would Jesus do for a Klondike bar?
]]> http://www.dslreports.com/forum/remark,22609309 Thu, 25 Jun 2009 13:51:31 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22608944 A Lurker :
said by xpox See Profile :

For yesterday my traffic reports I didn't download anything which is not the case
I've seen that happen this month. You'll get a 0 showing, and then two days later they'll backfill the amount. It's a little disturbing...
Click for full size
]]> http://www.dslreports.com/forum/remark,22608944 Thu, 25 Jun 2009 12:52:39 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22608739 Celery : Just sign up for www.cogeco.ca/myaccount

You'll need your account information (the full account number ie. 706##-######-##-#-##)]]> http://www.dslreports.com/forum/remark,22608739 Thu, 25 Jun 2009 12:16:55 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22608357 anon : I recently signed up on Cogeco and the funny thing is that they dont warn you about the bandwidth cap if you sign up new! Anyhow I assume I get my first bill 30 days after we sign up or is it first of the month? I think we're over but I didn't see this thread until searching for other information. I have to figure out how to check too!]]> http://www.dslreports.com/forum/remark,22608357 Thu, 25 Jun 2009 11:15:09 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22607430 Hamilton1 : I would think that somewhere in that lengthy AUP that I've never read, there is a provision that would save Cogeco if a lawsuit were to be filed.

Has anyone actually read the whole thing and understood the meaning of it?]]> http://www.dslreports.com/forum/remark,22607430 Thu, 25 Jun 2009 07:59:37 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22607324 xpox : Update

For yesterday my traffic reports I didn't download anything which is not the case and also i just notice that my TV and internet just when up. Internet pro is $76.95 before taxes and overages. Wow that's pricey. ]]> http://www.dslreports.com/forum/remark,22607324 Thu, 25 Jun 2009 06:59:07 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22606582 Shamans : Cogeco doesn't really have definitions for their bandwidth measurement.....so it's hard to actually say whether they're wrong or right.

What I like to do is measure the % disparity and see if it's less than 5%.]]> http://www.dslreports.com/forum/remark,22606582 Wed, 24 Jun 2009 23:34:20 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22606545 Phorkster :
said by AndrewG2 See Profile :

Unfortunately, I believe the charging is based on what data the cable side passes, not what the ethernet side passes... so I think they'd get the "doesn't agree with my router" argument shot down fast :(

There will of course be some small discrepancy but then you're into proving how relatively big it should be.

Thanks Mr "Stop the Cap" for taking up the cause.
Some people show a difference of 20Gigs, thats not something that can be explained as "cable side" traffic. Basically what we need is a clarification from Cogeco about just what they consider bandwidth that is monitored.

How can I tell all traffic went through the router? Because it doesn't magically jump the router. The electronics didn't just decide to transform and wire themselves so as to bypass itself.
Am I personally going to sue? No. A> I haven't been unfortunate enough to get whacked with charges yet, and B> Class Action is the way to go here.]]> http://www.dslreports.com/forum/remark,22606545 Wed, 24 Jun 2009 23:25:36 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22606372 AndrewG2 : Unfortunately, I believe the charging is based on what data the cable side passes, not what the ethernet side passes... so I think they'd get the "doesn't agree with my router" argument shot down fast :(

There will of course be some small discrepancy but then you're into proving how relatively big it should be.

Thanks Mr "Stop the Cap" for taking up the cause.]]> http://www.dslreports.com/forum/remark,22606372 Wed, 24 Jun 2009 22:49:12 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22605423 Dampier : Stopthecap.com is also covering Cogeco and their delightful Internet Overcharging schemes....

»stopthecap.com

We are expanding our coverage of Canadian broadband. We realize we're ALL in this together.]]> http://www.dslreports.com/forum/remark,22605423 Wed, 24 Jun 2009 19:47:30 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22605265 diskdocx :
said by Phorkster See Profile :

said by diskdocx See Profile :

I'm not saying they're right, I'm saying it's hard to prove they're wrong. If you're suing, you are responsible for burden of proof.

Now, with a class action, and a number of individuals via a number of different means all showing less usage, you may have a case.
Because scientifically I can show how my router works. Then I can spit out the logs that my router has.
Again, you still haven't proven their numbers wrong. Did all of your data go through the router? Can you prove that?

I'm sure Cogeco can also explain scientifically how their meter works, and spit out logs. Doesn't make them accurate, but they aren't the plaintifs.

Again, none of this is saying you can't sue. You won't win, but you could try. At best, it's a Pyrrhic victory after you settle your lawyers fees.

Realistically, class action would be the only viable option. But you would need a relatively large pool of individuals who all have data supporting the inaccuracy of Cogeco's meter.

And, you would need to show damages, which as of yet haven't been charged.]]> http://www.dslreports.com/forum/remark,22605265 Wed, 24 Jun 2009 19:15:49 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22604821 Phorkster :
said by diskdocx See Profile :

I'm not saying they're right, I'm saying it's hard to prove they're wrong. If you're suing, you are responsible for burden of proof.

Now, with a class action, and a number of individuals via a number of different means all showing less usage, you may have a case.
Because scientifically I can show how my router works. Then I can spit out the logs that my router has.]]> http://www.dslreports.com/forum/remark,22604821 Wed, 24 Jun 2009 17:49:56 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22604759 diskdocx :
said by Phorkster See Profile :

said by diskdocx See Profile :

Technically it isn't breech of contract since you are agreeing to Cogeco's terms, not the other way around. I'm sure there's a clause in there that you are agreeing to use their monitor for the purposes of the overage calculations.

Fraud, maybe - but only if the monitor is intentionally inaccurate.

Problem is, the burden of proof would rest with the consumer (if they are initiating a lawsuit/class action) to show that the monitor used by Cogeco is inaccurate.

That would be somewhat difficult to prove. Showing that it was fraudulently inaccurate would be impossible.

I'm not sure that incompetent counts :P
Wouldn't be hard to prove, my router registers my monthly usage...
Yes but, then it's your word against theirs. How do you prove your router is correct, and theirs incorrect?

I'm not saying they're right, I'm saying it's hard to prove they're wrong. If you're suing, you are responsible for burden of proof.

Now, with a class action, and a number of individuals via a number of different means all showing less usage, you may have a case. ]]> http://www.dslreports.com/forum/remark,22604759 Wed, 24 Jun 2009 17:39:21 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22604585 urbanriot : What are you planning to sue them for? Has anyone received a bill yet?]]> http://www.dslreports.com/forum/remark,22604585 Wed, 24 Jun 2009 17:20:07 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22604640 Phorkster :
said by diskdocx See Profile :

Technically it isn't breech of contract since you are agreeing to Cogeco's terms, not the other way around. I'm sure there's a clause in there that you are agreeing to use their monitor for the purposes of the overage calculations.

Fraud, maybe - but only if the monitor is intentionally inaccurate.

Problem is, the burden of proof would rest with the consumer (if they are initiating a lawsuit/class action) to show that the monitor used by Cogeco is inaccurate.

That would be somewhat difficult to prove. Showing that it was fraudulently inaccurate would be impossible.

I'm not sure that incompetent counts :P
Wouldn't be hard to prove, my router registers my monthly usage...]]> http://www.dslreports.com/forum/remark,22604640 Wed, 24 Jun 2009 17:17:22 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22604389 HeadSpinning :
said by Phorkster See Profile :

First discrepancy with my router and I'm sending them a letter. Then I'll have my lawyer send them a letter.
I wonder if Sutts Strosberg might be interested in a class action lawsuit.

»www.strosbergco.com/

They're local to Windsor too. How convenient.]]> http://www.dslreports.com/forum/remark,22604389 Wed, 24 Jun 2009 16:33:40 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22603530 diskdocx : Technically it isn't breech of contract since you are agreeing to Cogeco's terms, not the other way around. I'm sure there's a clause in there that you are agreeing to use their monitor for the purposes of the overage calculations.

Fraud, maybe - but only if the monitor is intentionally inaccurate.

Problem is, the burden of proof would rest with the consumer (if they are initiating a lawsuit/class action) to show that the monitor used by Cogeco is inaccurate.

That would be somewhat difficult to prove. Showing that it was fraudulently inaccurate would be impossible.

I'm not sure that incompetent counts :P]]> http://www.dslreports.com/forum/remark,22603530 Wed, 24 Jun 2009 14:29:35 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22603079 en102 : Even if these are not governed by Weights and Measurements Canada, there would be a lawsuit for billing on services not rendered.
Eg. I'm paying for 100GB, and being overbilled at 23GB.
Breach of contract, fraud, take your pick.
--
Canada = Hollywood North]]> http://www.dslreports.com/forum/remark,22603079 Wed, 24 Jun 2009 13:05:21 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22602869 ItalCanadese : a]]> http://www.dslreports.com/forum/remark,22602869 Wed, 24 Jun 2009 12:28:07 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22602855 JesusBeamz :
said by Fireblade See Profile :

Looks like we made it on the news page, it's about time! Hurray!
w00t ]]> http://www.dslreports.com/forum/remark,22602855 Wed, 24 Jun 2009 12:26:01 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22602646 Hamilton1 : Too bad no one at Cogeco that could make a difference or possibly help it's customers is going to read it or do anything about it.]]> http://www.dslreports.com/forum/remark,22602646 Wed, 24 Jun 2009 11:52:11 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22602644 diskdocx :
said by Fireblade See Profile :

On standard, figured I'd go all out this month and play it easy the next.
So I guess they aren't cutting of Standard users once they've maxed their overage (wasn't this what you had been told last month?)

So what is the point of Pro again???]]> http://www.dslreports.com/forum/remark,22602644 Wed, 24 Jun 2009 11:52:08 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22602536 Fireblade : Looks like we made it on the news page, it's about time! Hurray!
--
I love fish sticks. I love putting fish sticks in my mouth.]]> http://www.dslreports.com/forum/remark,22602536 Wed, 24 Jun 2009 11:36:38 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22601559 Celery : I just called Cogeco and spoke to someone in tech support. I told him that there's no bandwidth used since the 16th.

He then proceeded to ask me if I was away during that time and didn't use my internet. I was like... LOL Whut?? He repeated the question again and I was incredulous. Why the hell would I even call, if I was away during that time?? :mad:

So he put me on hold and when he came back, said he opened a ticket and... surprise! They are not aware of this problem. :uhh:

I asked for a callback, but I'm also going to start calling every day to make sure this is looked into. I'm responsible enough to monitor my bandwidth used and the least that Cogeco can do for me is make sure that this type of tool is working properly and reflecting accurate numbers. ]]> http://www.dslreports.com/forum/remark,22601559 Wed, 24 Jun 2009 08:27:57 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22601457 Hamilton1 : Well I care as I now have 5Gb's less that I can download during the rest of this month, and if I do go over by 5gb's then it will cost me 5 x $1.50 + Tax for something that isn't my fault.]]> http://www.dslreports.com/forum/remark,22601457 Wed, 24 Jun 2009 07:51:31 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22601418 Phorkster :
said by Hamilton1 See Profile :

Anyone else notice none of the cogeco employee's are posting in here lately?

I've checked my Usage and It differs in Cogeco's favor by 5Gb's where my DuMeter only shows 43Gb's there's shows 48Gb's.

Has anyone tried to fight the difference with a Cogeco rep yet?
I won't care until I get charged for it, then it will be an issue.]]> http://www.dslreports.com/forum/remark,22601418 Wed, 24 Jun 2009 07:29:00 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22600503 Fireblade : On standard, figured I'd go all out this month and play it easy the next.
--
I love fish sticks. I love putting fish sticks in my mouth.]]> http://www.dslreports.com/forum/remark,22600503 Tue, 23 Jun 2009 23:06:42 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22600356 diskdocx :
said by Fireblade See Profile :

I'm running 2 software bandwidth monitors and 1 at the hardware level.

Software: 90 492 108.8 kilobytes
Software: 90 482 741.3 kilobytes
Hardware: 90 192 911.1 kilobytes
Cogeco: 105 560 781 kilobytes

Cogeco is conning me out of about 15GB, not to mention, 4 blank days and a rep telling me different readings lower than the Cogeco monitor.
Are you on Standard or Pro?

If Standard weren't you supposed to be cut off at 80gigs? (max overage point)]]> http://www.dslreports.com/forum/remark,22600356 Tue, 23 Jun 2009 22:33:20 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22600323 backness : where are all the cogeco people to the rescue?]]> http://www.dslreports.com/forum/remark,22600323 Tue, 23 Jun 2009 22:24:51 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22599738 Fireblade : I'm running 2 software bandwidth monitors and 1 at the hardware level.

Software: 90 492 108.8 kilobytes
Software: 90 482 741.3 kilobytes
Hardware: 90 192 911.1 kilobytes
Cogeco: 105 560 781 kilobytes

Cogeco is conning me out of about 15GB, not to mention, 4 blank days and a rep telling me different readings lower than the Cogeco monitor.
--
I love fish sticks. I love putting fish sticks in my mouth.]]> http://www.dslreports.com/forum/remark,22599738 Tue, 23 Jun 2009 20:34:28 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22599318 rosscraig : I logged into my account and nothing shows up, I looked the other day and it showed what I was using. I am leaving Cogeco at the end of the month due to moving to Nova Scotia (15 MBPs down and 1MBPs) up and there are no limits.]]> http://www.dslreports.com/forum/remark,22599318 Tue, 23 Jun 2009 19:21:37 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22599065 xpox : I just called Cogeco and spoke with Micheal I think it was. He said he had to put me on hold to check it out but I did not give him the ticket number yet. He said he would come back to me and get that after.

So he can back from hold and I gave him the ticket number. He said the ticket was still opened but said he saw the same info as was noted in my account (ITC). He then put the credit thing quickly out to me.

When you call in to the front lines, do they have access to these tickets that are created? I'm thinking not because I have the feeling what actually happened was that he just put me on hold, talked to his neighbor and then they probably said just transfer him to billing for a credit.

You know a credit is nice (have not explored that route yet) but I would like a definite answer as to why the system is sending out these notifications without a person being even close to the limit because I'm sure this will happen again.

Cogeco needs to clearly identify and put measures in place to resolve this issue other the Cogeco Community will not trust the service and support.

So in short, I do not believe what support is saying and I would like a clear answer on this. ]]> http://www.dslreports.com/forum/remark,22599065 Tue, 23 Jun 2009 18:31:39 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22598960 xpox : I openned a ticket and never heard anything back from it. Never got a update on this thread I started as well.]]> http://www.dslreports.com/forum/remark,22598960 Tue, 23 Jun 2009 18:12:00 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22598873 Hamilton1 : Anyone else notice none of the cogeco employee's are posting in here lately?

I've checked my Usage and It differs in Cogeco's favor by 5Gb's where my DuMeter only shows 43Gb's there's shows 48Gb's.

Has anyone tried to fight the difference with a Cogeco rep yet?]]> http://www.dslreports.com/forum/remark,22598873 Tue, 23 Jun 2009 17:54:51 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22598748 Shamans : bandwidth usage has been updated for me too.

I recently reset my router stats so I can't say whether it's accurate or not but the numbers are around what I expected.]]> http://www.dslreports.com/forum/remark,22598748 Tue, 23 Jun 2009 17:31:41 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22598632 Phorkster : First discrepancy with my router and I'm sending them a letter. Then I'll have my lawyer send them a letter.]]> http://www.dslreports.com/forum/remark,22598632 Tue, 23 Jun 2009 17:14:07 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22598334 InFloW : I no longer have any zero days looks like it finally caught up for me anyways. I'm with everyone else though how accurate can it really be? Data is missing for days then just shows up. Now if their data seems to stall who's to say their polling system aren't stalling as well? Depending on how it's calculated the polling stopping could show some pretty crazy usage stats. Say it was partially based off of your speed at certain intervals. It stalls with you doing 6mbit and 12 hours later it comes back it says you used 6mbit that entire time therefor you used x GB's. Depends how its all calculated though it could just have 0's for that time frame.]]> http://www.dslreports.com/forum/remark,22598334 Tue, 23 Jun 2009 16:28:35 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22596865 dad_of_3 :
said by JesusBeamz See Profile :

First time I pay an overage I'm canceling.
..instead of cancelling, perhaps filing a complaint with the crtc, or the BBB...]]> http://www.dslreports.com/forum/remark,22596865 Tue, 23 Jun 2009 12:53:16 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22596704 JesusBeamz : First time I pay an overage I'm canceling.]]> http://www.dslreports.com/forum/remark,22596704 Tue, 23 Jun 2009 12:25:39 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22596081 Fireblade : I called in to see what I'm at for the month, the rep said 68GB - monitor showing 105GB with 4 blank days. Who the hell is right?
--
I love fish sticks. I love putting fish sticks in my mouth.]]> http://www.dslreports.com/forum/remark,22596081 Tue, 23 Jun 2009 10:46:41 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22596061 Celery : I'm wondering myself... It's an impossibility in the last 7 days for to have zero bandwidth.

I'm calling Cogeco tonight about this to open a ticket with them.

Impossible...
]]> http://www.dslreports.com/forum/remark,22596061 Tue, 23 Jun 2009 10:41:22 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22596011 dad_of_3 :
said by Hodgeman See Profile :

, but I'm really wondering how accurate this thing is.
so are a lot of others........]]> http://www.dslreports.com/forum/remark,22596011 Tue, 23 Jun 2009 10:31:45 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22595843 Hodgeman : This morning, it is telling me am I at 92%... there's no way I did almost 12 GB of transfer yesterday. What is up with this thing?

At this rate, I'm going to probably have to fork over some $$ for extra bandwidth this month, but I'm really wondering how accurate this thing is. ]]> http://www.dslreports.com/forum/remark,22595843 Tue, 23 Jun 2009 10:00:18 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22593927 Hodgeman : Having the same issue as the OP - the monitoring page shows me at 73.22% yet today I got the 85% warning, which the page also indicates... so I'm left wondering which one it is... 12% of 60 GB is 7 GB, which is a fair bit.

I hate to think I'm going to be charged based on this monitor, it doesn't seem to work very well from what I've seen & read...
Click for full size
]]> http://www.dslreports.com/forum/remark,22593927 Mon, 22 Jun 2009 21:41:38 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22592802 DAK : At 6 days and counting with no recorded bandwidth usage; really looking forward to seeing what I end up with when it decides to work.

It would be pretty sweet if they would have the system operating when they're going to charge based on it. C'mon Bell get a remote in Thorold so I can switch to Bell or Teksavvy -_-.]]> http://www.dslreports.com/forum/remark,22592802 Mon, 22 Jun 2009 17:47:52 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22592799 QuickSurfer : This is exactly what I was thinking. 3 days without any change to the meter, and i am supposed to pay for this?]]> http://www.dslreports.com/forum/remark,22592799 Mon, 22 Jun 2009 17:46:32 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22590624 InFloW : Two days ago was showing as 0's until today and now yesterday which usually by now you'd have numbers shows currently as 0's. It seems like it's falling behind]]> http://www.dslreports.com/forum/remark,22590624 Mon, 22 Jun 2009 11:39:55 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22589601 Fireblade : Not showing any bandwidth for the past 3 days - how can Cogeco prove the authenticity of the meter? Bull.
--
I love fish sticks. I love putting fish sticks in my mouth.]]> http://www.dslreports.com/forum/remark,22589601 Mon, 22 Jun 2009 05:08:53 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22587390 Shamans :
said by Cravon See Profile :

Mine is showing 0 for both upload and download for the past 4 days. Then again I am not going to complain about it not reporting my usage. I kinda hope it stays this way.
This happened to me on the first month the new bandwidth page came up. It got cumulated for me all into one day several days later. (it said I transferred 300+ gigs in one day).]]> http://www.dslreports.com/forum/remark,22587390 Sun, 21 Jun 2009 15:15:03 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22587107 Phorkster : That of course is one avenue. The other avenue is that whatever they have missed they'll tag on in a single days usage. So if I am the upstanding citizen checking my bandwidth every day and I see constant 0000's, then suddenly a week later it shows me at 59.8Gigs with 1 week left in the month, then I would also have a problem with that. Since obviously I cannot monitor my bandwidth effectively any overage I would kindly tell them to shove.
Make no mistake, when money is involved this system better be as pure as the driven snow...

So here is a couple interesting notes:

So far its tracking fairly close to my usage this month, according to my router. Not sure if you can see this picture but it shows BW usage for the last 3 months. Noting that it tells me that overage charges will be credited for the months of May and April. May shows 60482MB and April shows 38053M.
While May is close to the cap, it is not over, and April is far from it.

I think what this might do is force users to suck down every byte of their Cap to use their connection to the fullest. Before you never cared, because you could always just get what you wanted, when you wanted. But now since its monitored I know I am going to make sure that take full advantage every month.
Click for full size
]]> http://www.dslreports.com/forum/remark,22587107 Sun, 21 Jun 2009 13:47:22 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22586408 anon :
said by urbanriot See Profile :

They don't yet have it quite right...
Do you have any idea how incompetent they have to be for the IPDR byte accounting to still be an issue? It boggles the mind.]]> http://www.dslreports.com/forum/remark,22586408 Sun, 21 Jun 2009 10:36:20 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22586374 anon : here's a direct quote from my overage email received on Friday. See if you can spot the contradiction ;)

"You have reached 100% of your Internet usage monthly limit.

You have reached the MAXIMUM of your Internet usage monthly limit. Additional usage charges will be credited this month. Charges for additional usage will not take effect until June 2009."

I also show 40GB of useage on June 1st while each day after shows normal daily habits. Good job Cogeco. Combined with the increased rate for the Pro package, your overage charges are already forcing me to consider other tv and internet providers.]]> http://www.dslreports.com/forum/remark,22586374 Sun, 21 Jun 2009 10:20:42 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22586306 diskdocx : Hey is that a flying pig....

Oh, nope. Nevermind.

:P

I wouldn't hold my breath.]]> http://www.dslreports.com/forum/remark,22586306 Sun, 21 Jun 2009 09:59:51 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22586286 urbanriot : It's quite possible they zero'd it to stop the panicking. They don't yet have it quite right and realize everyone is expecting to get billed this month, so they're saying "okay, here you go, another free month." Just guessing, but it makes sense. ]]> http://www.dslreports.com/forum/remark,22586286 Sun, 21 Jun 2009 09:54:31 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22586071 diskdocx : Mine has been accurate up til yesterday, which also shows 0.

And I know I did about 5 gigs, heaviest day so far this month.

Been trying to use my 'secondary' Teksavvy account to see how much usage I could trim. So far would still be under the cap even on Standard.

I'll miss the speed a bit especially with the new usenet service, but I cannot justify the price for Pro any longer.

Anyway, not sure what happened yesterday, I suspect that it will likely be caught up in some way later in the month. Maybe it will simply be a 'bonus' for those days, but I doubt it :(]]> http://www.dslreports.com/forum/remark,22586071 Sun, 21 Jun 2009 08:07:33 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22585402 Cravon : Mine is showing 0 for both upload and download for the past 4 days. Then again I am not going to complain about it not reporting my usage. I kinda hope it stays this way.]]> http://www.dslreports.com/forum/remark,22585402 Sun, 21 Jun 2009 00:17:18 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22582441 xpox : Not yet..better not see anything then what it should be.]]> http://www.dslreports.com/forum/remark,22582441 Sat, 20 Jun 2009 10:20:06 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22580247 urbanriot :
said by Phorkster See Profile :

I don't understand how they can charge for overages if they can't properly meter their services..
Has anyone received a bill yet?]]> http://www.dslreports.com/forum/remark,22580247 Fri, 19 Jun 2009 19:27:16 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22579906 Phorkster : I don't understand how they can charge for overages if they can't properly meter their services..]]> http://www.dslreports.com/forum/remark,22579906 Fri, 19 Jun 2009 18:17:59 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22579747 xpox : Ya i got this message too several times

There is no internet service associated with your account]]> http://www.dslreports.com/forum/remark,22579747 Fri, 19 Jun 2009 17:44:13 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22577605 JesusBeamz :
said by Hamilton1 See Profile :

I have a strange feeling that come some time next month people are going to open there bills and see extra charges that shouldn't be there and Cogeco is going to end up losing a bunch of customers.
More customers you mean? O_o]]> http://www.dslreports.com/forum/remark,22577605 Fri, 19 Jun 2009 11:42:32 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22577199 AndrewG2 : Ahahaaa

There is no internet service associated with your account

Very appropriate message :D

(Yes I did have it set up) ]]> http://www.dslreports.com/forum/remark,22577199 Fri, 19 Jun 2009 10:24:04 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22577068 Hamilton1 : Well today is Friday the 19th of June and the Monitor is still down and with this being the month that we have to pay you would think the system would be up and working properly.

I have a strange feeling that come some time next month people are going to open there bills and see extra charges that shouldn't be there and Cogeco is going to end up losing a bunch of customers.]]> http://www.dslreports.com/forum/remark,22577068 Fri, 19 Jun 2009 09:57:01 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22570554 manderson4 : Ok so the bandwidth monitoring tool was down from Tuesday Night to sometime yesterday. I called in yesterday morning to report a problem and to get an idea what my bandwidth was at. The friendly rep told me my account was at 104 gigs (I am on Soho Standard). When the bandwidth monitor came back up That is what the total was for up to the 15th. I just got up and checked it now and guess what There is a difference of 10 gigs in what he told me as of 10 am yesterday ad a difference of 16 gigs total. Not only does the meter only update once a day, now when we do call in we can't get a accurate count of what the bandwidth totals are just read of of what the bandwidth tool says. ]]> http://www.dslreports.com/forum/remark,22570554 Thu, 18 Jun 2009 04:36:23 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22568116 xpox : Ok thanks]]> http://www.dslreports.com/forum/remark,22568116 Wed, 17 Jun 2009 17:31:56 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22566727 anon :
said by Yllzarith See Profile :

I will be sure to poke certain people for info if they're not forthcoming with it.
It's been a week. Start poking.

xpox,

Keep us updated.]]> http://www.dslreports.com/forum/remark,22566727 Wed, 17 Jun 2009 13:56:17 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22566658 Yllzarith : At this point I have not received any updates on the progress being made investigating this. I'll be sure to send you a PM if I hear anything specifically about your account (or this issue in general). Thanks very much for your patience :)! I will be sure to poke certain people for info if they're not forthcoming with it.]]> http://www.dslreports.com/forum/remark,22566658 Wed, 17 Jun 2009 13:41:29 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22564369 xpox : Yllzarith, have you heard of any updates? ]]> http://www.dslreports.com/forum/remark,22564369 Wed, 17 Jun 2009 06:47:11 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22544655 Phorkster :
said by urbanriot See Profile :

How does one determine what measurement tools must be certified by Measurement Canada? Or rather, what makes certain delivery services subject to measurement, and others not?
Thats not up to me, but whatever they are counting in their bitcaps had best be laid out and accurate.]]> http://www.dslreports.com/forum/remark,22544655 Sat, 13 Jun 2009 06:00:42 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22543697 nitzguy :
said by Phorkster See Profile :

said by nitzguy See Profile :

HEY! I was waiting for someone to bring this up :). But, one may argue, how can you measure something that's not visible?
I measure natural gas just fine. Hydro measures electricity just fine. All our instruments and meters have to be certified by Measurement Canada.
lol, that's not what I meant exactly, but I see your point :). I guess it would come down to what is the definition of transit...are DHCP Requests transit?...are ARP requests transit? would it simply be the transit that falls outside of those ports?...

»www.ic.gc.ca/eic/site/mc-mc.nsf/···006.html answers what is measured by Measurement canada and what isn't...

It would require some movement on the part of our government to regulate how Internet Traffic is measured...so good luck with that...I should have read what they regulated before I spoke :).]]> http://www.dslreports.com/forum/remark,22543697 Fri, 12 Jun 2009 22:45:34 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22542965 urbanriot : How does one determine what measurement tools must be certified by Measurement Canada? Or rather, what makes certain delivery services subject to measurement, and others not? ]]> http://www.dslreports.com/forum/remark,22542965 Fri, 12 Jun 2009 20:05:05 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22542956 Phorkster :
said by nitzguy See Profile :

HEY! I was waiting for someone to bring this up :). But, one may argue, how can you measure something that's not visible?
I measure natural gas just fine. Hydro measures electricity just fine. All our instruments and meters have to be certified by Measurement Canada.]]> http://www.dslreports.com/forum/remark,22542956 Fri, 12 Jun 2009 20:03:05 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22542459 DaftM3 : I'm curious to see my first bill with the overage charges applied. It's all aboot testing habits...]]> http://www.dslreports.com/forum/remark,22542459 Fri, 12 Jun 2009 18:21:42 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22542455 xpox : Called tech support again (time of call 6:15ish), and spoke with Roll and he finally created my ticket request. Ticket number 2140437. he said someone would call me back....we will see.]]> http://www.dslreports.com/forum/remark,22542455 Fri, 12 Jun 2009 18:20:55 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22542342 nitzguy :
said by Phorkster See Profile :

Yah lawsuits. Because if their measuring devices are not up to snuff, and not governed by Measurement Canada, then I call into question the validity of their billing system. Which means over time they are possibly over charging by grand sums. So yes, lawsuits.
HEY! I was waiting for someone to bring this up :). But, one may argue, how can you measure something that's not visible?

If I was still with Cogeco, I'd ask them to break out the type of traffic also :) but that's me being evil. I can probably say that none of their devices have been certified by Measurement Canada, but this may be an extreme case...but would be interesting to see that reason wind its way through the courts.]]> http://www.dslreports.com/forum/remark,22542342 Fri, 12 Jun 2009 17:53:34 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22541975 Phorkster : Yah lawsuits. Because if their measuring devices are not up to snuff, and not governed by Measurement Canada, then I call into question the validity of their billing system. Which means over time they are possibly over charging by grand sums. So yes, lawsuits.]]> http://www.dslreports.com/forum/remark,22541975 Fri, 12 Jun 2009 16:53:11 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22539307 urbanriot :
said by Phorkster See Profile :

Man I see some lawsuits headed up to head office.
Lawsuits? Seriously? ]]> http://www.dslreports.com/forum/remark,22539307 Fri, 12 Jun 2009 09:47:51 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22538970 metrotitan : lmao!

This company is a laugh riot. :D]]> http://www.dslreports.com/forum/remark,22538970 Fri, 12 Jun 2009 08:31:13 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22538756 xpox : (Time of call to tech June 12 7:10AM) Just got off the phone with tech support requesting them to open up a ticket for this. The tech support rep said I had nothing to worry about and did not open a ticket. He assured me I had nothing to worry about.

I don't know about that. Good thing those tech support calls are recorded.]]> http://www.dslreports.com/forum/remark,22538756 Fri, 12 Jun 2009 07:16:33 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22538702 xpox : I reached 100% of my allocated usage. No notification sent.
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]]> http://www.dslreports.com/forum/remark,22538702 Fri, 12 Jun 2009 06:48:26 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22526246 xpox : PM sent.]]> http://www.dslreports.com/forum/remark,22526246 Wed, 10 Jun 2009 06:47:06 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22524453 Phorkster : Man I see some lawsuits headed up to head office.]]> http://www.dslreports.com/forum/remark,22524453 Tue, 09 Jun 2009 20:04:39 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22520389 Yllzarith : If you like, please PM me your modem MAC and I will take a look into this.]]> http://www.dslreports.com/forum/remark,22520389 Tue, 09 Jun 2009 09:14:52 EDT Re: Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22520304 exseven : please contact the call center to have them open a ticket]]> http://www.dslreports.com/forum/remark,22520304 Tue, 09 Jun 2009 08:55:33 EDT Bandwidth monitoring - whats up? http://www.dslreports.com/forum/remark,22520080 anon : I have just checked my bandwidth usage and was surprised to see a validation notification. As you can see I'm only at 26.35% and the notification says I'm at 85%???? And also I have recieved no notifications from the system and yes I have checked my spam and junk email filters. Better not see this reflected in my monthly bill.

Has anyone else noticed this?
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]]> http://www.dslreports.com/forum/remark,22520080 Tue, 09 Jun 2009 07:48:06 EDT