Topic 'Can't get anyone to take my money!' in forum 'Verizon Fiber Optics' - dslreports.com http://www.dslreports.com/forum/Cant-get-anyone-to-take-my-money-22522976 en Sat, 25 May 2013 23:57:23 EDT Sat, 25 May 2013 23:57:23 EDT Re: Can't get anyone to take my money! http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22578077
I did discover that I could go to make a 1 time payment and get a $0.00 due.

I propose every Verizon executive annually be assigned a sample problem and be required to navigate this inane system until the problem is resolved.]]> http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22578077 Fri, 19 Jun 2009 12:54:13 EDT Re: Can't get anyone to take my money! http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22530846
said by [Verizon Chat :

]
Welcome to Verizon Live Chat. You have selected to chat about:
TN: 301xxxxxxx
Subject: Unknown
Question: Can't make payment online Acct #verizon 00xxxxxxx
15:04:54 A Verizon Service Representative will be with you shortly. Thank you.
15:05:10 Agent xxxxx has joined.
15:05:10 xxxxx : Chat ID for this session is 06090964279.
Agent: Thank you for contacting Verizon Live Chat. My name is xxxxx and it is my goal to provide you with outstanding service.
...
He couldn't do anything and referred me to a 410 number. I explained I called that number this morning and was currently on the phone getting nowhere.
...
Agent: If you want I can arrange a call back for you.
Agent: May I know is that fine with you?
Me: iS NO ONE AT vERIZON EVER GOING TO TACKEL THE PROBLEM?
Me: please!!
Me: But someone that can help
Agent: Okay, our call back team will contact you within 24 hours.
Agent: Sure, I understand your concern, and I will save this chat for you so that youdo not need to explain your issue again.
Agent: It was a wonderful experience chatting with you. You have been really co-operative. It is always a pleasure to serve a Verizon valuable customer like you. You have been wonderful to have a word with.
No one from Verizon attempted to call me back today.

The BBR rep on Verizon Direct today promised to follow up if I provided account details. I did and am hopeful we will ... ]]> http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22530846 Wed, 10 Jun 2009 21:04:49 EDT Re: Can't get anyone to take my money! http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22529465 said by eqshadimar:

I have never had a landline with Verizon so I ran into the same issues when I was trying to pay online. I finally gave up and now I just use my free online bill pay service offered by my bank. I have to put in the amount each month but at least it saves me from having to cut a check every month. ...
Many thanks for the idea. I just set up the account, bank already knows how to handle Verizon. Wish I read this before I mailed the check.

At this point I'd rather handle payments myself. I no longer trust Verizon to process this in a logical or accurate manner.]]> http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22529465 Wed, 10 Jun 2009 16:43:46 EDT Re: Can't get anyone to take my money! http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22528905
Somehow I am not required to pay by credit card and I do not have any credit card on file with Verizon.

Laters,
Jeff]]> http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22528905 Wed, 10 Jun 2009 15:24:05 EDT Re: Can't get anyone to take my money! http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22527968
"Support: Support is enthusiastic and attentive but disorganized. Verizon provides a special FiOS number but the call routing has failed on all 3 of my attempts, the last in October for a DHCP question. My first call got routed to a rep that could not handle calls from my state. My second call failed the auto routing but I spoke to a friendly rep that didn’t have an answer.

This hasn’t been an issue because the service works so well I have never needed to make a problem call. Bottom line; what better review could I can give any support program!

Ordering: Seinfield could do a show about my attempts to order FIOS from Verizon humans. After 4 days I gave up and started a web order for an un-needed phone line. I was offered FIOS, chose a number, passed credit and set the install date online. I hadn’t had a land line in over 2 years. Verizon policy allows FIOS without phone service but seems unable to deal with such primitive customers."

»Review of Verizon FiOS by cbrain]]> http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22527968 Wed, 10 Jun 2009 13:00:25 EDT Re: Can't get anyone to take my money! http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22527884 8883389333
8885005209
8774329409
8885531555
4102652936
8008494480
8775005209
7578966851
4105948493
none led to a resolution.

I asked for an address I could go to to make payment. Verizon doesn't do that anymore. How could so many reps be so comfortable not resolving a simple problem.

I tried both Verizon online chat and the Verizon Direct Forum here ... any guesses as to outcome?

I finally called the FiOS number and pressed the cancellation option. Verizon efficiently routed me to the copper cancellation department where I spoke with a rep that was not only courteous, but competent. She discovered my card number and expiration date were on file but no CVV number. Verizon won't process a payment without one. Unfortunately, she was unable to make changes in the FiOS database.

I finally mailed payment. Any odds on whether it will be applied to my account? Considering I'm 3 or 4 months behind, I do want to thank Verizon for not cutting service. ]]> http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22527884 Wed, 10 Jun 2009 12:45:42 EDT Re: Can't get anyone to take my money! http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22526315 said by cbrain:

Short story ... I can view my statement online but when I try to pay the bill I get -
Make a Payment
Our bill payment page is being improved at the moment. To pay your bill now, please sign in to ...

I had the same problem in January and no one has fixed it. I can't pay by phone because I don't have a land line number. I've been on the phone for an hour yesterday and over 3 hours today.

History Had FiOS for years. Canceled the land line in December. Entered credit card info when account changed and 2 other times but apparently it was never billed.

I would like to get the web billing fixed so I can handle this without calling again.

Thanks.

[Removed]

[Mod note - Personal info removed for privacy - sash]
Hi,
Slightly different problem. I get a bill from VZ every month for $19.95 and I called and took some names and was told they have no record of that bill. I called the number on the bill, emailed, called billing direct and they tell me I owe them no money. However I get a paper bill every month ;0
Lee]]> http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22526315 Wed, 10 Jun 2009 07:27:45 EDT Re: Can't get anyone to take my money! http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22524344 And even after making a payment, they don't necessarily show up on my bill properly. Even though it will be correct in the payment history.]]> http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22524344 Tue, 09 Jun 2009 19:49:50 EDT Re: Can't get anyone to take my money! http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22524213 http://www.dslreports.com/forum/Re-Cant-get-anyone-to-take-my-money-22524213 Tue, 09 Jun 2009 19:32:33 EDT Can't get anyone to take my money! http://www.dslreports.com/forum/Cant-get-anyone-to-take-my-money-22522976 Make a Payment
Our bill payment page is being improved at the moment. To pay your bill now, please sign in to ...

I had the same problem in January and no one has fixed it. I can't pay by phone because I don't have a land line number. I've been on the phone for an hour yesterday and over 3 hours today.

History Had FiOS for years. Canceled the land line in December. Entered credit card info when account changed and 2 other times but apparently it was never billed.

I would like to get the web billing fixed so I can handle this without calling again.

Thanks.

[Removed]

[Mod note - Personal info removed for privacy - sash]]]> http://www.dslreports.com/forum/Cant-get-anyone-to-take-my-money-22522976 Tue, 09 Jun 2009 16:13:55 EDT