 aaronwtPremium
join:2004-11-07
Woodbridge, VA
 ·Verizon FiOS
1 edit | FIOS is great but.......... The FIOS service is certainly great. But the billing is in th dark ages. I've had billing problems ever since I dropped my landline at the end of October 2008. It's June 2009 and they still can't get things right. i have to call every month to get credits. And on top of that with them adding things I didn't request, which then prevent me from getting my price back that I originally had.
The executive customer service has been more helpful than the regular CSR but after a few months dealing with the Executive customer service rep, I'm still having billing issues. It's so bad I'm even considering going back to crappy Comcast. I've Had FIOS since 2007 and it is easily the best, but the billing problems are becoming absurd and I am really getting sick of having to deal with them every month and wasting my time on the phone. |
