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HarleyYac
Lee
Premium
join:2001-10-13
Allendale, NJ
kudos:2
Reviews:
·Verizon FiOS
·Verizon Online DSL
·Optimum Online
reply to cbrain

Re: Can't get anyone to take my money!

said by cbrain:

Short story ... I can view my statement online but when I try to pay the bill I get -
Make a Payment
Our bill payment page is being improved at the moment. To pay your bill now, please sign in to ...

I had the same problem in January and no one has fixed it. I can't pay by phone because I don't have a land line number. I've been on the phone for an hour yesterday and over 3 hours today.

History Had FiOS for years. Canceled the land line in December. Entered credit card info when account changed and 2 other times but apparently it was never billed.

I would like to get the web billing fixed so I can handle this without calling again.

Thanks.

[Removed]

[Mod note - Personal info removed for privacy - sash]
Hi,
Slightly different problem. I get a bill from VZ every month for $19.95 and I called and took some names and was told they have no record of that bill. I called the number on the bill, emailed, called billing direct and they tell me I owe them no money. However I get a paper bill every month ;0
Lee