Silver Spring, MD
·Future Nine Corp..
|reply to cbrain |
Re: Can't get anyone to take my money!
The following quote is from a Verizon FiOS review I wrote 4 years ago.
"Support: Support is enthusiastic and attentive but disorganized. Verizon provides a special FiOS number but the call routing has failed on all 3 of my attempts, the last in October for a DHCP question. My first call got routed to a rep that could not handle calls from my state. My second call failed the auto routing but I spoke to a friendly rep that didnt have an answer.
This hasnt been an issue because the service works so well I have never needed to make a problem call. Bottom line; what better review could I can give any support program!
Ordering: Seinfield could do a show about my attempts to order FIOS from Verizon humans. After 4 days I gave up and started a web order for an un-needed phone line. I was offered FIOS, chose a number, passed credit and set the install date online. I hadnt had a land line in over 2 years. Verizon policy allows FIOS without phone service but seems unable to deal with such primitive customers."
»Review of Verizon FiOS by cbrain