Hr824
join:2009-06-10
| Static IP address
Did anyone else have there static IP address changed recently?
I'm really annoyed with w.o.w I have been paying for an address and they changed it, reassigned it to someone else refused to get it back or refund me the money I payed to keep it static. |
|
FileShackOrg
join:2005-01-26
Lincoln Park, MI | i would call retentions |
|
imrf
Premium
join:2002-06-06
Utica, MI
 ·WOW Internet and C..
| reply to Hr824
said by Hr824  :I'm really annoyed with w.o.w I have been paying for an address and they changed it, reassigned it to someone else refused to get it back or refund me the money I payed to keep it static. It happens. I've seen Comcast do it quite a few times. If they do some major re-work they may have to move things around. |
|
Hr824
join:2009-06-10
| Well when I pay 10 dollars a month to keep my IP address static I expect that my IP will not change period. If they make a mistake and change it I expect them to get my IP address back or to be reimbursed the fees I payed to keep it from happening. I don't think that's unreasonable.
|
|
pparks1
join:2002-01-01
Westland, MI
| reply to Hr824
I would expect your IP to remain the same. If it did change, then I would ask them to change it back. If they cannot, I would stop paying for a static at that point, or accept the new static address that they give you.
As for past payments, if you have paid for a static IP for 2 years and it hasn't changed for 2 years...I would not expect them to reimburse you this money. |
|
imrf
Premium
join:2002-06-06
Utica, MI
·WOW Internet and C..
1 edit | reply to Hr824
said by Hr824 :I don't think that's unreasonable. I think it is. If they no longer own the block of IPs that you were in, there's nothing they can do about it except give you a new IP. And that is an example of what could happen, it isn't necessarily what happened to you. |
|
Hr824
join:2009-06-10
| reply to pparks1
said by pparks1 :I would expect your IP to remain the same. If it did change, then I would ask them to change it back. If they cannot, I would stop paying for a static at that point, or accept the new static address that they give you. As for past payments, if you have paid for a static IP for 2 years and it hasn't changed for 2 years...I would not expect them to reimburse you this money. |
|
Inflex
join:2002-09-05 | reply to Hr824
Static doesn't mean forever.
Static means not DHCP served. |
|
Hr824
join:2009-06-10
| reply to Hr824
I bet WOW loves customers like you guys. Static means exactly that static, unchanging, permanente. When I signed up for it they didn't say "pay us 10.00 a month for a static Ip address and oh BTW we reserve the right to change it when ever we wish" no sane person would pay for that now would they?. The fact that it did change means that whatever safeguards that were supposed to be in place that justified the monthly payment were not and I see no reason why I should not be reimbursed.
@imrf
If wow somehow lost ownership of my IP address then I would think some advanced notice would be in order don't you? |
|
The Joker
join:2003-08-01
00001
1 edit | reply to Hr824
My ip won't change no matter what I do.  |
|
bewale
Killemall
Premium
join:2000-08-08
Royal Oak, MI
clubs:
| reply to Hr824
I would call retentions. Tell them their either going to reinstate your original IP, or you want reimbursed for however many months you paid $10 for, since the IP obviously wasn't static.
--
"In a world of compromise, some don't." |
|
pparks1
join:2002-01-01
Westland, MI
| reply to Hr824
I fail to see the argument here. A static address is not handed out by DHCP and remains the same. This gives you the ability to more easily host a website or other system where a DNS registration would be necessary.
However, in the event that your static address would have to change, you can always update your DNS records to point to this new address.
I can easily see somebody paying $10 a month to keep their address the same. And if it did for 3 years and then changed 1 time..I can see being aggravated at having to update a DNS record...but other that that, they provided what they said they were going to. A static address not handed out by DHCP. |
|
bewale
Killemall
Premium
join:2000-08-08
Royal Oak, MI
clubs:
2 edits | said by pparks1 :I fail to see the argument here. A static address is not handed out by DHCP and remains the same. This gives you the ability to more easily host a website or other system where a DNS registration would be necessary. However, in the event that your static address would have to change, you can always update your DNS records to point to this new address. I can easily see somebody paying $10 a month to keep their address the same. And if it did for 3 years and then changed 1 time..I can see being aggravated at having to update a DNS record...but other that that, they provided what they said they were going to. A static address not handed out by DHCP. Well, I was going to let this fly w/o responding, but people keep stating bad info and I felt the need to jump in...
WOW's "static IP" is not even a true static IP. When you sign up for that service, they simply register 1 set IP address to 1 MAC address for your line in the DHCP server. So, if you want to be technically correct, the 'static' IP IS still DHCP'd... your registered MAC address is just not pulling an address from the general pool of addresses, the DHCP server is config'd to always serve you the same answer/IP. And, in fact, if you purchase WOW's 'static' IP, they will not give you all of the required info to set your host statically either... they'll tell you to DHCP it. Yes, DHCP a 'static' IP. I've never bothered to try writing down the DHCP info (DNS servers, gateway, SNmask, etc.) and then setup as a true static and see if it'll work. But, I have called WOW b4 and they clearly don't want you doing this.
And, as far as a "simple DNS" change.... no, not always. I have a static IP because I need to SSH out from work to my unix box at home. My company doesn't allow SSH outbound, other than for specific firewall rules allowing so. WOW changes my IP - requires me to go through the required change controls and approvals at work to get the firewall rule changed (and cost a couple hundred $$$ in fees).
If WOW is advertising a static IP for $120 year, I expect it to never change during my tenure with them. Otherwise, what's the point? Mine hasn't changed in the 4 years I've been with them.
As I said above, I would call them. Short of them selling/losing a netblock, I would either get the IP reinstated or a refund. I would bet though that it's simply a technical problem and they just need to "reprovision" the static IP setting.
--
"In a world of compromise, some don't." |
|
WOWer
@wideopenwest.com
| reply to Hr824
You WOW apologists are out of control. Static is static, period. Do you not understand the definition of static? It means unchanging. If they can just change the address whenever they want, what is the point of the $10 charge?
My normal dynamic IP hasn't changed in years, and I treat it like a static IP. But if I'm paying $10 for static, that IP address is mine until I stop paying. And if something comes along that requires WOW to change it, they better compensate me. |
|
pparks1
join:2002-01-01
Westland, MI
2 edits | reply to bewale
Bewale: Yes you are correct. WOW is doing a DHCP lease reservation. As you stated, you set up an entry tying a specific address to your MAC address. That way, the DHCP hands out the same address to you each time your client renews it's lease.
I misspoke in my post...I meant to say that it's not just a general address in the lease space that DHCP is going to hand out potentially to other people...rather than saying that it wasn't served by DHCP. Totally, my bad. Unless the IP address range changed, I don't really see why WOW cannot just set up the MAC address reservation for you again.
I can understand your company not allowing general purpose SSH outbound on the firewalls and restricting to specific IP's. However, I find it very hard to believe that the company could possible charge you hundreds of dollars to make an ACL change on the firewall. That's just insane.
I guess that since everybody is convinced that this isn't worth the $10 a month, they will simply cancel paying this extra fee.
I've been with WOW for almost 4 years I believe and I am currently on my 2nd IP address with them. A few months ago there was a significant power outage in my neighborhood and I was down for about 6 hours. When it came back up I got a new address. I just use dyndns for an easy to remember hostname.
Fortunately I do some of the networking in my office and have known the Cisco guy for a number of years...so a quick phone call gets anything outside of my control fixed in a jiffy. |
|
bewale
Killemall
Premium
join:2000-08-08
Royal Oak, MI
clubs:
| pparks1 - no problem. I just wanted to clarify in case someone comes to this forum investigating switching to WOW and the 'static IP' service.
And, yes, @ $10/month, the service won't appeal to most. Based on a couple helpdesk calls I've made to WOW over the years, I don't think they have very many people using the service either. I always seem to get the super confident tech support guy... up until either I either tell him it's a static IP, or he looks at my config and then "turtles". 2-3 people later, it gets fixed.
--
"In a world of compromise, some don't." |
|
pparks1
join:2002-01-01
Westland, MI
| reply to Hr824
bewale: No problems here either, glad we got everything cleared up and agree on what they provide.
Since I haven't had the Static service plan, I wasn't sure how it worked. It's something that I just haven't had a need for. With a router that's always online...it's rare for an IP address to change these days...and like I said, I just use dyndns to make it easier to remember my IP address for inbound SSH and RDP. |
|
Hr824
join:2009-06-10
| reply to bewale
Like I said I did call them, they told me my IP was assigned to some one else and could not be retrieved and refused to refund me the money.
I also had a series of emails with customer service(don't bother with emails they just tell you to call) and you know what, I realized that I shouldn't have to fight them to fix their mistake. I am lucky enough to have the choice of 3 providers and I'm going to give u verse a shot. I guessing that wow is betting that I won't switch. |
|
Goober
join:2000-12-17
Naperville, IL | Do you pay by credit card? If so, I would dispute at least the last 6 months worth of payments with the CC company. |
|
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| reply to WOWer
said by WOWer :
You WOW apologists are out of control. Static is static, period. Do you not understand the definition of static?
In the networking world, it just means, "not issued by DHCP". In this case, the IP address is not a true "static", but what my ISP (ATTIS) calls a "sticky static". MAC address reservation, to guaranty that the DHCP server will always issue the same IP address to the same device MAC address, for as long at that DHCP block belongs to WOW, and is assigned in that WOW market.
As the numbers of subscribers changes, WOW may need to reassign IP address blocks to ensure that there are sufficient IP addresses available. Maybe they get a new block, or give up an old block. However, if the network has to be renumbered, somebody, somewhere on the renumbered network will get an IP address change, whether it is dynamic, "sticky static", or true static. It happens. It can't be avoided.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
|
