Hr824
join:2009-06-10 | reply to Hr824
Re: Static IP address
Well I finally got my money and it only took 5 months. I wounder what my credit report world look like if I didn't pay WOW for 5 months?
The bright side is I never have to type @wideopenwest.com again:) |
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Hr824
join:2009-06-10
| reply to Hr824
It's like a bad dream that won't go away.
WOW finally picked up my equipment a few days after they failed to show up. I had just gotten home when the tech was leaving nice guy we had a good conversation and gives me the receipt my wife signed and leaves. I figure finally I'm done with them and the 104 dollars they owe me is on the way.
A month and a half goes by and no money so my wife calls them and they tell her they have no record of the returned equipment. My wife tells them that she has the receipt and tries to gives the info off it but the rep doesn't want it. My wife then asks for a supervisor and after basically the same conversation says he will look into it and call back within a hour. No one calls back.
A month later I get a card in the mail stating that I can return my cable boxes and get 20$ back....WTF. Once again I call them to find out what the hell is going on. Once again I am told that they do not have the equipment but this time she dose take the info off the receipt I have to confirm that it is the same one she has....WTF...I am put on hold while she tries to get a hold of the tech personally to see if he remembers coming to the house. Of course now I am furious because they have the receipt and still refuse to believe they have my equipment because no one checked them in at the office. I hold my temper as she tells me that some one would call with in a hour as they look into this. Two hours later some one dose call me and tells me that they do indeed have the equipment but there records still show that I have a receiver and cable modem still out....WTF....I tell here that I do not have any receivers and the last SD receiver I had was swapped in person at the madison heights office for a HD one. As far as the cable modem goes I told her I would check when I get home to see if the tech forgot to pick it up.
Of course my cable modem was still connected to the cable the tech really didn't pick it up.
Now I am going to have to go to the madison height office in person to return the cable modem because I can't trust the techs to do there job and will have to take pictures of every thing because I can't trust the office people either because they didn't check in the receiver I brought them when I traded my SD receiver for a HD one.
How completely frustrating.......and they still owe me 104 dollars.....WTF.
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Hr824
join:2009-06-10
| reply to NormanS
Well thanks for the info NormanS........ I suppose WOW should make that info available to customers who order static addresses don't you?
Well I was hoping that I would have to make 1 more call to WOW but alas my equipment was supposed to be picked up today between 7:00 AM and 7:00 PM. At 8:30PM I called them.
Me: Hi you were supposed to pick up my equipment by 7:00PM what happened
WOW: ahhh let me check hang on.....
Me: waiting
WOW: the truck is in route
Me: excuse me but it's past 7:00
WOW: the truck is in route they have to be there by 9:00
Me: CONFUSED..... what?....ok fine....hang up
WOW.....never showed up.
Rearranged my day to make sure WOW gets there equipment back and not only do they not show up I did not receive one call to let me know that A) they were going to be late and B) that they couldn't make it at all.
Frustrating to say the least. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| reply to Hr824
said by Hr824  :I guess you just miss the point imrf. If I was told when I ordered the service that my IP address might change then I would have never payed for the "service" in the fist place. Unless you get your IP address direct from ARIN (and maybe not even then), your IP address is subject to change; Charter may have received a new block of IP addresses from ARIN, and decided to shift things around, but ...
If it was truly out of there control and they lost control of my IP address then an email informing me of the upcoming change was in order.
Indeed. For anybody paying for a static IP address, or even a "sticky static" IP address, a change of the magnitude that I envision should require pre-planning, and notification of the paying customers of the pending change.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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Hr824
join:2009-06-10
| reply to imrf
I guess you just miss the point imrf. If I was told when I ordered the service that my IP address might change then I would have never payed for the "service" in the fist place.
If it was truly out of there control and they lost control of my IP address then an email informing me of the upcoming change was in order. Instead I spend 3 hours trying to figure out why my vent server stopped working because a change of IP address was the last thing on my mind since I was paying to prevent that from happening.
Your right though I'm not under a contract and yesterday I got my U verse installation and am looking forward to calling WOW one last time. |
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imrf
Premium
join:2002-06-06
Utica, MI | reply to WOWer
You're talking about two different things. If you have absolutely no service, yes you get a credit. But if you have service and just get a new IP, no, no credit. Your service is still functional. |
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The Joker
join:2003-08-01
00001 | reply to WOWer
I get credits for storms knocking out my internet.  |
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WOWer
@wideopenwest.com
1 edit | reply to imrf
said by imrf :No, it's a matter of things beyond their control happen. Get over it If a storm rolls through and knocks cable service out for a week, does a subscriber not deserve some kind of credit? That was beyond their control, too. |
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imrf
Premium
join:2002-06-06
Utica, MI
1 edit | reply to WOWer
No, it's a matter of things beyond their control happen. |
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WOWer
@wideopenwest.com
| reply to imrf
said by imrf :You don't deserve anything. You aren't under a contract. If you don't like it, cancel service and move on. That's a great attitude to have. Don't make any attempt at making the service better, just leave if you don't like it. Great advice.  |
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The Joker
join:2003-08-01
00001 | reply to WOWer
I love different IPs that WOW! Gives me! 
Since people love me so much on the forums! |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| reply to WOWer
said by WOWer :said by NormanS :It happens. It can't be avoided. That's why I said: said by WOWer :
if something comes along that requires WOW to change it, they better compensate me. They can change it if they must, but I deserve a credit of some sort since I am not receiving the service I am paying for. Did they assign you an IP address on a SWIP, with a guaranty? Probably not; SWIP usually applies to a minimum of a /29: 8 consecutive, routeable public IP addresses.
Did they assign you a replacement IP address? If so, you are still getting the "sticky static" service. You don't own an IP address, not even when you pay for "static" IP address service. IP addresses are assigned by the RIRs. That is just the way things work.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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imrf
Premium
join:2002-06-06
Utica, MI | reply to WOWer
You don't deserve anything. You aren't under a contract. If you don't like it, cancel service and move on. |
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WOWer
@omcastbusiness.net
| reply to NormanS
said by NormanS :It happens. It can't be avoided. That's why I said:
said by WOWer :
if something comes along that requires WOW to change it, they better compensate me. They can change it if they must, but I deserve a credit of some sort since I am not receiving the service I am paying for. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| reply to WOWer
said by WOWer :
You WOW apologists are out of control. Static is static, period. Do you not understand the definition of static?
In the networking world, it just means, "not issued by DHCP". In this case, the IP address is not a true "static", but what my ISP (ATTIS) calls a "sticky static". MAC address reservation, to guaranty that the DHCP server will always issue the same IP address to the same device MAC address, for as long at that DHCP block belongs to WOW, and is assigned in that WOW market.
As the numbers of subscribers changes, WOW may need to reassign IP address blocks to ensure that there are sufficient IP addresses available. Maybe they get a new block, or give up an old block. However, if the network has to be renumbered, somebody, somewhere on the renumbered network will get an IP address change, whether it is dynamic, "sticky static", or true static. It happens. It can't be avoided.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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Goober
Premium
join:2000-12-17
Naperville, IL | reply to Hr824
Do you pay by credit card? If so, I would dispute at least the last 6 months worth of payments with the CC company. |
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Hr824
join:2009-06-10
| reply to bewale
Like I said I did call them, they told me my IP was assigned to some one else and could not be retrieved and refused to refund me the money.
I also had a series of emails with customer service(don't bother with emails they just tell you to call) and you know what, I realized that I shouldn't have to fight them to fix their mistake. I am lucky enough to have the choice of 3 providers and I'm going to give u verse a shot. I guessing that wow is betting that I won't switch. |
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pparks1
join:2002-01-01
Westland, MI
| reply to Hr824
bewale: No problems here either, glad we got everything cleared up and agree on what they provide.
Since I haven't had the Static service plan, I wasn't sure how it worked. It's something that I just haven't had a need for. With a router that's always online...it's rare for an IP address to change these days...and like I said, I just use dyndns to make it easier to remember my IP address for inbound SSH and RDP. |
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bewale
Killemall
Premium
join:2000-08-08
Royal Oak, MI
clubs:
| reply to pparks1
pparks1 - no problem. I just wanted to clarify in case someone comes to this forum investigating switching to WOW and the 'static IP' service.
And, yes, @ $10/month, the service won't appeal to most. Based on a couple helpdesk calls I've made to WOW over the years, I don't think they have very many people using the service either. I always seem to get the super confident tech support guy... up until either I either tell him it's a static IP, or he looks at my config and then "turtles". 2-3 people later, it gets fixed.
--
"In a world of compromise, some don't." |
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pparks1
join:2002-01-01
Westland, MI
2 edits | reply to bewale
Bewale: Yes you are correct. WOW is doing a DHCP lease reservation. As you stated, you set up an entry tying a specific address to your MAC address. That way, the DHCP hands out the same address to you each time your client renews it's lease.
I misspoke in my post...I meant to say that it's not just a general address in the lease space that DHCP is going to hand out potentially to other people...rather than saying that it wasn't served by DHCP. Totally, my bad. Unless the IP address range changed, I don't really see why WOW cannot just set up the MAC address reservation for you again.
I can understand your company not allowing general purpose SSH outbound on the firewalls and restricting to specific IP's. However, I find it very hard to believe that the company could possible charge you hundreds of dollars to make an ACL change on the firewall. That's just insane.
I guess that since everybody is convinced that this isn't worth the $10 a month, they will simply cancel paying this extra fee.
I've been with WOW for almost 4 years I believe and I am currently on my 2nd IP address with them. A few months ago there was a significant power outage in my neighborhood and I was down for about 6 hours. When it came back up I got a new address. I just use dyndns for an easy to remember hostname.
Fortunately I do some of the networking in my office and have known the Cisco guy for a number of years...so a quick phone call gets anything outside of my control fixed in a jiffy. |
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