WOWer
@omcastbusiness.net
| reply to NormanS
Re: Static IP address
said by NormanS  :It happens. It can't be avoided. That's why I said:
said by WOWer :
if something comes along that requires WOW to change it, they better compensate me. They can change it if they must, but I deserve a credit of some sort since I am not receiving the service I am paying for. |
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imrf
Premium
join:2002-06-06
Utica, MI | You don't deserve anything. You aren't under a contract. If you don't like it, cancel service and move on. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
 ·Pacific Bell - SBC
| reply to WOWer
said by WOWer :said by NormanS :It happens. It can't be avoided. That's why I said: said by WOWer :
if something comes along that requires WOW to change it, they better compensate me. They can change it if they must, but I deserve a credit of some sort since I am not receiving the service I am paying for. Did they assign you an IP address on a SWIP, with a guaranty? Probably not; SWIP usually applies to a minimum of a /29: 8 consecutive, routeable public IP addresses.
Did they assign you a replacement IP address? If so, you are still getting the "sticky static" service. You don't own an IP address, not even when you pay for "static" IP address service. IP addresses are assigned by the RIRs. That is just the way things work.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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The Joker
join:2003-08-01
00001 | reply to WOWer
I love different IPs that WOW! Gives me! 
Since people love me so much on the forums!  |
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WOWer
@wideopenwest.com
| reply to imrf
said by imrf :You don't deserve anything. You aren't under a contract. If you don't like it, cancel service and move on. That's a great attitude to have. Don't make any attempt at making the service better, just leave if you don't like it. Great advice.  |
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imrf
Premium
join:2002-06-06
Utica, MI
1 edit | No, it's a matter of things beyond their control happen. |
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WOWer
@wideopenwest.com
1 edit | said by imrf :No, it's a matter of things beyond their control happen. Get over it If a storm rolls through and knocks cable service out for a week, does a subscriber not deserve some kind of credit? That was beyond their control, too. |
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The Joker
join:2003-08-01
00001 | I get credits for storms knocking out my internet. |
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imrf
Premium
join:2002-06-06
Utica, MI | reply to WOWer
You're talking about two different things. If you have absolutely no service, yes you get a credit. But if you have service and just get a new IP, no, no credit. Your service is still functional. |
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Hr824
join:2009-06-10
| I guess you just miss the point imrf. If I was told when I ordered the service that my IP address might change then I would have never payed for the "service" in the fist place.
If it was truly out of there control and they lost control of my IP address then an email informing me of the upcoming change was in order. Instead I spend 3 hours trying to figure out why my vent server stopped working because a change of IP address was the last thing on my mind since I was paying to prevent that from happening.
Your right though I'm not under a contract and yesterday I got my U verse installation and am looking forward to calling WOW one last time. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| said by Hr824 :I guess you just miss the point imrf. If I was told when I ordered the service that my IP address might change then I would have never payed for the "service" in the fist place. Unless you get your IP address direct from ARIN (and maybe not even then), your IP address is subject to change; Charter may have received a new block of IP addresses from ARIN, and decided to shift things around, but ...
If it was truly out of there control and they lost control of my IP address then an email informing me of the upcoming change was in order.
Indeed. For anybody paying for a static IP address, or even a "sticky static" IP address, a change of the magnitude that I envision should require pre-planning, and notification of the paying customers of the pending change.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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Hr824
join:2009-06-10
| Well thanks for the info NormanS........ I suppose WOW should make that info available to customers who order static addresses don't you?
Well I was hoping that I would have to make 1 more call to WOW but alas my equipment was supposed to be picked up today between 7:00 AM and 7:00 PM. At 8:30PM I called them.
Me: Hi you were supposed to pick up my equipment by 7:00PM what happened
WOW: ahhh let me check hang on.....
Me: waiting
WOW: the truck is in route
Me: excuse me but it's past 7:00
WOW: the truck is in route they have to be there by 9:00
Me: CONFUSED..... what?....ok fine....hang up
WOW.....never showed up.
Rearranged my day to make sure WOW gets there equipment back and not only do they not show up I did not receive one call to let me know that A) they were going to be late and B) that they couldn't make it at all.
Frustrating to say the least. |
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Hr824
join:2009-06-10
| reply to Hr824
It's like a bad dream that won't go away.
WOW finally picked up my equipment a few days after they failed to show up. I had just gotten home when the tech was leaving nice guy we had a good conversation and gives me the receipt my wife signed and leaves. I figure finally I'm done with them and the 104 dollars they owe me is on the way.
A month and a half goes by and no money so my wife calls them and they tell her they have no record of the returned equipment. My wife tells them that she has the receipt and tries to gives the info off it but the rep doesn't want it. My wife then asks for a supervisor and after basically the same conversation says he will look into it and call back within a hour. No one calls back.
A month later I get a card in the mail stating that I can return my cable boxes and get 20$ back....WTF. Once again I call them to find out what the hell is going on. Once again I am told that they do not have the equipment but this time she dose take the info off the receipt I have to confirm that it is the same one she has....WTF...I am put on hold while she tries to get a hold of the tech personally to see if he remembers coming to the house. Of course now I am furious because they have the receipt and still refuse to believe they have my equipment because no one checked them in at the office. I hold my temper as she tells me that some one would call with in a hour as they look into this. Two hours later some one dose call me and tells me that they do indeed have the equipment but there records still show that I have a receiver and cable modem still out....WTF....I tell here that I do not have any receivers and the last SD receiver I had was swapped in person at the madison heights office for a HD one. As far as the cable modem goes I told her I would check when I get home to see if the tech forgot to pick it up.
Of course my cable modem was still connected to the cable the tech really didn't pick it up.
Now I am going to have to go to the madison height office in person to return the cable modem because I can't trust the techs to do there job and will have to take pictures of every thing because I can't trust the office people either because they didn't check in the receiver I brought them when I traded my SD receiver for a HD one.
How completely frustrating.......and they still owe me 104 dollars.....WTF.
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Hr824
join:2009-06-10 | Well I finally got my money and it only took 5 months. I wounder what my credit report world look like if I didn't pay WOW for 5 months?
The bright side is I never have to type @wideopenwest.com again:) |
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