Static IP address in W.O.W. http://www.dslreports.com/forum/r22529940 en Tue, 01 Dec 2009 22:32:30 EDT Tue, 01 Dec 2009 22:32:30 EDT Re: Static IP address http://www.dslreports.com/forum/remark,23319767 Hr824 : Well I finally got my money and it only took 5 months. I wounder what my credit report world look like if I didn't pay WOW for 5 months?

The bright side is I never have to type @wideopenwest.com again:)]]> http://www.dslreports.com/forum/remark,23319767 Tue, 10 Nov 2009 11:16:18 EDT Re: Static IP address http://www.dslreports.com/forum/remark,23090951 Hr824 : It's like a bad dream that won't go away.

WOW finally picked up my equipment a few days after they failed to show up. I had just gotten home when the tech was leaving nice guy we had a good conversation and gives me the receipt my wife signed and leaves. I figure finally I'm done with them and the 104 dollars they owe me is on the way.

A month and a half goes by and no money so my wife calls them and they tell her they have no record of the returned equipment. My wife tells them that she has the receipt and tries to gives the info off it but the rep doesn't want it. My wife then asks for a supervisor and after basically the same conversation says he will look into it and call back within a hour. No one calls back.

A month later I get a card in the mail stating that I can return my cable boxes and get 20$ back....WTF. Once again I call them to find out what the hell is going on. Once again I am told that they do not have the equipment but this time she dose take the info off the receipt I have to confirm that it is the same one she has....WTF...I am put on hold while she tries to get a hold of the tech personally to see if he remembers coming to the house. Of course now I am furious because they have the receipt and still refuse to believe they have my equipment because no one checked them in at the office. I hold my temper as she tells me that some one would call with in a hour as they look into this. Two hours later some one dose call me and tells me that they do indeed have the equipment but there records still show that I have a receiver and cable modem still out....WTF....I tell here that I do not have any receivers and the last SD receiver I had was swapped in person at the madison heights office for a HD one. As far as the cable modem goes I told her I would check when I get home to see if the tech forgot to pick it up.

Of course my cable modem was still connected to the cable the tech really didn't pick it up.

Now I am going to have to go to the madison height office in person to return the cable modem because I can't trust the techs to do there job and will have to take pictures of every thing because I can't trust the office people either because they didn't check in the receiver I brought them when I traded my SD receiver for a HD one.

How completely frustrating.......and they still owe me 104 dollars.....WTF.

]]> http://www.dslreports.com/forum/remark,23090951 Sun, 27 Sep 2009 14:25:48 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22746217 Hr824 : Well thanks for the info NormanS........ I suppose WOW should make that info available to customers who order static addresses don't you?

Well I was hoping that I would have to make 1 more call to WOW but alas my equipment was supposed to be picked up today between 7:00 AM and 7:00 PM. At 8:30PM I called them.

Me: Hi you were supposed to pick up my equipment by 7:00PM what happened

WOW: ahhh let me check hang on.....

Me: waiting

WOW: the truck is in route

Me: excuse me but it's past 7:00

WOW: the truck is in route they have to be there by 9:00

Me: CONFUSED..... what?....ok fine....hang up

WOW.....never showed up.

Rearranged my day to make sure WOW gets there equipment back and not only do they not show up I did not receive one call to let me know that A) they were going to be late and B) that they couldn't make it at all.

Frustrating to say the least.]]> http://www.dslreports.com/forum/remark,22746217 Tue, 21 Jul 2009 23:37:53 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22644649 NormanS :
said by Hr824 See Profile :

I guess you just miss the point imrf. If I was told when I ordered the service that my IP address might change then I would have never payed for the "service" in the fist place.
Unless you get your IP address direct from ARIN (and maybe not even then), your IP address is subject to change; Charter may have received a new block of IP addresses from ARIN, and decided to shift things around, but ...
If it was truly out of there control and they lost control of my IP address then an email informing me of the upcoming change was in order.
Indeed. For anybody paying for a static IP address, or even a "sticky static" IP address, a change of the magnitude that I envision should require pre-planning, and notification of the paying customers of the pending change.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,22644649 Thu, 02 Jul 2009 11:50:11 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22644606 Hr824 : I guess you just miss the point imrf. If I was told when I ordered the service that my IP address might change then I would have never payed for the "service" in the fist place.

If it was truly out of there control and they lost control of my IP address then an email informing me of the upcoming change was in order. Instead I spend 3 hours trying to figure out why my vent server stopped working because a change of IP address was the last thing on my mind since I was paying to prevent that from happening.

Your right though I'm not under a contract and yesterday I got my U verse installation and am looking forward to calling WOW one last time.]]> http://www.dslreports.com/forum/remark,22644606 Thu, 02 Jul 2009 11:43:17 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22623986 imrf : You're talking about two different things. If you have absolutely no service, yes you get a credit. But if you have service and just get a new IP, no, no credit. Your service is still functional.]]> http://www.dslreports.com/forum/remark,22623986 Sun, 28 Jun 2009 13:46:58 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22622964 The Joker : I get credits for storms knocking out my internet. :p]]> http://www.dslreports.com/forum/remark,22622964 Sun, 28 Jun 2009 05:58:07 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22620764 anon :
said by imrf See Profile :

No, it's a matter of things beyond their control happen. Get over it
If a storm rolls through and knocks cable service out for a week, does a subscriber not deserve some kind of credit? That was beyond their control, too.]]> http://www.dslreports.com/forum/remark,22620764 Sat, 27 Jun 2009 16:34:46 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22620528 imrf : No, it's a matter of things beyond their control happen. ]]> http://www.dslreports.com/forum/remark,22620528 Sat, 27 Jun 2009 13:23:45 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22619281 anon :
said by imrf See Profile :

You don't deserve anything. You aren't under a contract. If you don't like it, cancel service and move on.
That's a great attitude to have. Don't make any attempt at making the service better, just leave if you don't like it. Great advice. :uhh:]]> http://www.dslreports.com/forum/remark,22619281 Sat, 27 Jun 2009 07:40:47 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22619176 The Joker : I love different IPs that WOW! Gives me! :D

Since people love me so much on the forums! :p]]> http://www.dslreports.com/forum/remark,22619176 Sat, 27 Jun 2009 01:44:06 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22618877 NormanS :
said by WOWer :

said by NormanS See Profile :

It happens. It can't be avoided.
That's why I said:
said by WOWer :

if something comes along that requires WOW to change it, they better compensate me.
They can change it if they must, but I deserve a credit of some sort since I am not receiving the service I am paying for.
Did they assign you an IP address on a SWIP, with a guaranty? Probably not; SWIP usually applies to a minimum of a /29: 8 consecutive, routeable public IP addresses.

Did they assign you a replacement IP address? If so, you are still getting the "sticky static" service. You don't own an IP address, not even when you pay for "static" IP address service. IP addresses are assigned by the RIRs. That is just the way things work.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,22618877 Fri, 26 Jun 2009 23:43:07 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22618287 imrf : You don't deserve anything. You aren't under a contract. If you don't like it, cancel service and move on.]]> http://www.dslreports.com/forum/remark,22618287 Fri, 26 Jun 2009 21:21:05 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22616934 anon :
said by NormanS See Profile :

It happens. It can't be avoided.
That's why I said:
said by WOWer :

if something comes along that requires WOW to change it, they better compensate me.
They can change it if they must, but I deserve a credit of some sort since I am not receiving the service I am paying for.]]> http://www.dslreports.com/forum/remark,22616934 Fri, 26 Jun 2009 17:01:51 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22616905 NormanS :
said by WOWer :

You WOW apologists are out of control. Static is static, period. Do you not understand the definition of static?
In the networking world, it just means, "not issued by DHCP". In this case, the IP address is not a true "static", but what my ISP (ATTIS) calls a "sticky static". MAC address reservation, to guaranty that the DHCP server will always issue the same IP address to the same device MAC address, for as long at that DHCP block belongs to WOW, and is assigned in that WOW market.

As the numbers of subscribers changes, WOW may need to reassign IP address blocks to ensure that there are sufficient IP addresses available. Maybe they get a new block, or give up an old block. However, if the network has to be renumbered, somebody, somewhere on the renumbered network will get an IP address change, whether it is dynamic, "sticky static", or true static. It happens. It can't be avoided.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,22616905 Fri, 26 Jun 2009 16:47:24 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22572942 Goober : Do you pay by credit card? If so, I would dispute at least the last 6 months worth of payments with the CC company.]]> http://www.dslreports.com/forum/remark,22572942 Thu, 18 Jun 2009 14:33:26 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22570016 Hr824 : Like I said I did call them, they told me my IP was assigned to some one else and could not be retrieved and refused to refund me the money.

I also had a series of emails with customer service(don't bother with emails they just tell you to call) and you know what, I realized that I shouldn't have to fight them to fix their mistake. I am lucky enough to have the choice of 3 providers and I'm going to give u verse a shot. I guessing that wow is betting that I won't switch. ]]> http://www.dslreports.com/forum/remark,22570016 Wed, 17 Jun 2009 23:58:21 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22568144 pparks1 : bewale: No problems here either, glad we got everything cleared up and agree on what they provide.

Since I haven't had the Static service plan, I wasn't sure how it worked. It's something that I just haven't had a need for. With a router that's always online...it's rare for an IP address to change these days...and like I said, I just use dyndns to make it easier to remember my IP address for inbound SSH and RDP.]]> http://www.dslreports.com/forum/remark,22568144 Wed, 17 Jun 2009 17:34:33 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22563920 bewale : pparks1 - no problem. I just wanted to clarify in case someone comes to this forum investigating switching to WOW and the 'static IP' service.

And, yes, @ $10/month, the service won't appeal to most. Based on a couple helpdesk calls I've made to WOW over the years, I don't think they have very many people using the service either. I always seem to get the super confident tech support guy... up until either I either tell him it's a static IP, or he looks at my config and then "turtles". 2-3 people later, it gets fixed.
--
"In a world of compromise, some don't."]]> http://www.dslreports.com/forum/remark,22563920 Wed, 17 Jun 2009 00:45:27 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22556837 pparks1 : Bewale: Yes you are correct. WOW is doing a DHCP lease reservation. As you stated, you set up an entry tying a specific address to your MAC address. That way, the DHCP hands out the same address to you each time your client renews it's lease.

I misspoke in my post...I meant to say that it's not just a general address in the lease space that DHCP is going to hand out potentially to other people...rather than saying that it wasn't served by DHCP. Totally, my bad. Unless the IP address range changed, I don't really see why WOW cannot just set up the MAC address reservation for you again.

I can understand your company not allowing general purpose SSH outbound on the firewalls and restricting to specific IP's. However, I find it very hard to believe that the company could possible charge you hundreds of dollars to make an ACL change on the firewall. That's just insane.

I guess that since everybody is convinced that this isn't worth the $10 a month, they will simply cancel paying this extra fee.

I've been with WOW for almost 4 years I believe and I am currently on my 2nd IP address with them. A few months ago there was a significant power outage in my neighborhood and I was down for about 6 hours. When it came back up I got a new address. I just use dyndns for an easy to remember hostname.
Fortunately I do some of the networking in my office and have known the Cisco guy for a number of years...so a quick phone call gets anything outside of my control fixed in a jiffy.]]> http://www.dslreports.com/forum/remark,22556837 Mon, 15 Jun 2009 21:31:43 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22550862 anon : You WOW apologists are out of control. Static is static, period. Do you not understand the definition of static? It means unchanging. If they can just change the address whenever they want, what is the point of the $10 charge?

My normal dynamic IP hasn't changed in years, and I treat it like a static IP. But if I'm paying $10 for static, that IP address is mine until I stop paying. And if something comes along that requires WOW to change it, they better compensate me.]]> http://www.dslreports.com/forum/remark,22550862 Sun, 14 Jun 2009 19:59:15 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22547882 bewale :
said by pparks1 See Profile :

I fail to see the argument here. A static address is not handed out by DHCP and remains the same. This gives you the ability to more easily host a website or other system where a DNS registration would be necessary.

However, in the event that your static address would have to change, you can always update your DNS records to point to this new address.

I can easily see somebody paying $10 a month to keep their address the same. And if it did for 3 years and then changed 1 time..I can see being aggravated at having to update a DNS record...but other that that, they provided what they said they were going to. A static address not handed out by DHCP.
Well, I was going to let this fly w/o responding, but people keep stating bad info and I felt the need to jump in...

WOW's "static IP" is not even a true static IP. When you sign up for that service, they simply register 1 set IP address to 1 MAC address for your line in the DHCP server. So, if you want to be technically correct, the 'static' IP IS still DHCP'd... your registered MAC address is just not pulling an address from the general pool of addresses, the DHCP server is config'd to always serve you the same answer/IP. And, in fact, if you purchase WOW's 'static' IP, they will not give you all of the required info to set your host statically either... they'll tell you to DHCP it. Yes, DHCP a 'static' IP. I've never bothered to try writing down the DHCP info (DNS servers, gateway, SNmask, etc.) and then setup as a true static and see if it'll work. But, I have called WOW b4 and they clearly don't want you doing this.

And, as far as a "simple DNS" change.... no, not always. I have a static IP because I need to SSH out from work to my unix box at home. My company doesn't allow SSH outbound, other than for specific firewall rules allowing so. WOW changes my IP - requires me to go through the required change controls and approvals at work to get the firewall rule changed (and cost a couple hundred $$$ in fees).

If WOW is advertising a static IP for $120 year, I expect it to never change during my tenure with them. Otherwise, what's the point? Mine hasn't changed in the 4 years I've been with them.

As I said above, I would call them. Short of them selling/losing a netblock, I would either get the IP reinstated or a refund. I would bet though that it's simply a technical problem and they just need to "reprovision" the static IP setting.
--
"In a world of compromise, some don't."]]> http://www.dslreports.com/forum/remark,22547882 Sat, 13 Jun 2009 23:46:31 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22547562 pparks1 : I fail to see the argument here. A static address is not handed out by DHCP and remains the same. This gives you the ability to more easily host a website or other system where a DNS registration would be necessary.

However, in the event that your static address would have to change, you can always update your DNS records to point to this new address.

I can easily see somebody paying $10 a month to keep their address the same. And if it did for 3 years and then changed 1 time..I can see being aggravated at having to update a DNS record...but other that that, they provided what they said they were going to. A static address not handed out by DHCP.]]> http://www.dslreports.com/forum/remark,22547562 Sat, 13 Jun 2009 22:30:33 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22546188 bewale : I would call retentions. Tell them their either going to reinstate your original IP, or you want reimbursed for however many months you paid $10 for, since the IP obviously wasn't static.


--
"In a world of compromise, some don't."]]> http://www.dslreports.com/forum/remark,22546188 Sat, 13 Jun 2009 15:30:03 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22544586 The Joker : My ip won't change no matter what I do. :p]]> http://www.dslreports.com/forum/remark,22544586 Sat, 13 Jun 2009 04:51:39 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22544148 Hr824 : I bet WOW loves customers like you guys. Static means exactly that static, unchanging, permanente. When I signed up for it they didn't say "pay us 10.00 a month for a static Ip address and oh BTW we reserve the right to change it when ever we wish" no sane person would pay for that now would they?. The fact that it did change means that whatever safeguards that were supposed to be in place that justified the monthly payment were not and I see no reason why I should not be reimbursed.

@imrf

If wow somehow lost ownership of my IP address then I would think some advanced notice would be in order don't you?]]> http://www.dslreports.com/forum/remark,22544148 Sat, 13 Jun 2009 00:40:37 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22541599 Inflex : Static doesn't mean forever.

Static means not DHCP served.]]> http://www.dslreports.com/forum/remark,22541599 Fri, 12 Jun 2009 15:52:06 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22538081 Hr824 :
said by pparks1 See Profile :

I would expect your IP to remain the same. If it did change, then I would ask them to change it back. If they cannot, I would stop paying for a static at that point, or accept the new static address that they give you.

As for past payments, if you have paid for a static IP for 2 years and it hasn't changed for 2 years...I would not expect them to reimburse you this money.
]]> http://www.dslreports.com/forum/remark,22538081 Fri, 12 Jun 2009 00:12:49 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22535058 imrf :
said by Hr824 See Profile :

I don't think that's unreasonable.
I think it is. If they no longer own the block of IPs that you were in, there's nothing they can do about it except give you a new IP. And that is an example of what could happen, it isn't necessarily what happened to you.]]> http://www.dslreports.com/forum/remark,22535058 Thu, 11 Jun 2009 15:01:14 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22534746 pparks1 : I would expect your IP to remain the same. If it did change, then I would ask them to change it back. If they cannot, I would stop paying for a static at that point, or accept the new static address that they give you.

As for past payments, if you have paid for a static IP for 2 years and it hasn't changed for 2 years...I would not expect them to reimburse you this money. ]]> http://www.dslreports.com/forum/remark,22534746 Thu, 11 Jun 2009 14:06:28 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22534386 Hr824 : Well when I pay 10 dollars a month to keep my IP address static I expect that my IP will not change period. If they make a mistake and change it I expect them to get my IP address back or to be reimbursed the fees I payed to keep it from happening. I don't think that's unreasonable.

]]> http://www.dslreports.com/forum/remark,22534386 Thu, 11 Jun 2009 13:14:56 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22533954 imrf :
said by Hr824 See Profile :

I'm really annoyed with w.o.w I have been paying for an address and they changed it, reassigned it to someone else refused to get it back or refund me the money I payed to keep it static.
It happens. I've seen Comcast do it quite a few times. If they do some major re-work they may have to move things around. ]]> http://www.dslreports.com/forum/remark,22533954 Thu, 11 Jun 2009 12:08:32 EDT Re: Static IP address http://www.dslreports.com/forum/remark,22530108 FileShackOrg : i would call retentions ]]> http://www.dslreports.com/forum/remark,22530108 Wed, 10 Jun 2009 18:37:40 EDT Static IP address http://www.dslreports.com/forum/remark,22529940 Hr824 : Did anyone else have there static IP address changed recently?

I'm really annoyed with w.o.w I have been paying for an address and they changed it, reassigned it to someone else refused to get it back or refund me the money I payed to keep it static.]]> http://www.dslreports.com/forum/remark,22529940 Wed, 10 Jun 2009 18:02:53 EDT