http://www.dslreports.com/forum/Service-to-this-customer-is-good-but-customer-uses-huge-bw-22536832 en Fri, 10 Feb 2012 06:09:03 EDT Fri, 10 Feb 2012 06:09:03 EDT http://www.dslreports.com/forum/Re-Service-to-this-customer-is-good-but-customer-uses-huge-bw-22558135
In this case - I went back and looked at a sample period for traffic load:

Here were the average network loads:

Hour 1: Average 0.8 megabits per second
Hour 3: Average 5.25 megabits per second
Hour 5: Average 8.64 megabits per second
Hour 7: Average 3.57 megabits per second
Hour 9,11,13: Average 1.5 megabits per second
Hour 15: Average 6.34 megabits per second

This amounts to over 1000 gigabytes of data a month.

With the previous rate plan we imposed on this radio, the subscriber would have experienced severe latency during 3 of 8 samples.

We buy bandwidth at Equinix from many tier 1 providers, but it does have a cost.

I do believe this subscriber must have been poorly served - but at the same time I have told him for all these years - he is way over our typical guiidelines for Residential Silver service which has been 100 to 200 gigabytes a month.

This subscriber does not believe there is heavy use - and that is apparently my failure - in not resolving this issue.

Nonetheless my repeated warnings have been ignored, causing our staff to scratch their heads when this subscriber calls in - because there are no defects on his circuit in our monitoring tools.

I will be happy to post additional information to back this assertion up.

We are often flexible with heavy users, but if they want to draw big resources some additional monthly service charge is necessary in order for us not to lose money.

Utilization

From Tower To Google.com

From Tower to Customer Location

]]> http://www.dslreports.com/forum/Re-Service-to-this-customer-is-good-but-customer-uses-huge-bw-22558135 Tue, 16 Jun 2009 04:00:14 EDT http://www.dslreports.com/forum/Re-Service-to-this-customer-is-good-but-customer-uses-huge-bw-22537741 Latest interent speed tests.
Speed Test #73090772 by dslreports.com
Run: 2009-06-11 22:47:08 EST
Download: 2381 (Kbps)
Upload: 69 (Kbps)
In kilobytes per second: 290.6 down 8.4 up
Tested by server: 55 java
User: 1627060 @ dslreports.com
User's DNS: etheric.net

no router connected, usages is very very low]]> http://www.dslreports.com/forum/Re-Service-to-this-customer-is-good-but-customer-uses-huge-bw-22537741 Thu, 11 Jun 2009 22:51:14 EDT http://www.dslreports.com/forum/Service-to-this-customer-is-good-but-customer-uses-huge-bw-22536832 created megabits upload megabits down qual sig noise Packet Loss
6/11/09 7:58 AM 25.317 33.405 100 -64 -95 0
6/11/09 7:57 AM 25.19 33.004 100 -65 -96 0
6/11/09 7:46 AM 25.081 34.954 100 -65 -96 0
6/11/09 7:45 AM 25.63 34.117 100 -65 -95 0
6/11/09 6:33 AM 25.446 34.126 100 -64 -94 0
6/11/09 6:32 AM 25.838 33.99 100 -62 -95 0
6/11/09 6:22 AM 25.186 34.514 99 -65 -95 0
6/11/09 6:21 AM 25.308 34.346 100 -62 -95 0
6/11/09 2:34 AM 22.131 32.285 100 -65 -96 0
6/11/09 2:33 AM 21.328 33.256 100 -63 -96 0
6/11/09 2:23 AM 23.816 32.634 100 -64 -96 0
6/11/09 2:22 AM 23.438 32.685 100 -64 -96 0
6/10/09 5:59 PM 26.206 32.265 100 -67 -97 0
6/10/09 5:58 PM 26.45 34.155 100 -67 -96 0
6/10/09 5:48 PM 25.845 32.444 100 -66 -97 0
6/10/09 5:47 PM 25.436 33.152 100 -67 -97 0
6/10/09 7:59 AM 26.098 35.024 100 -65 -95 0
6/10/09 7:58 AM 25.53 34.258 100 -67 -96 0
6/10/09 7:48 AM 25.847 25.114 100 -67 -95 0
6/10/09 7:47 AM 25.971 34.573 99 -66 -96 0
6/10/09 6:36 AM 25.919 34.389 100 -65 -96 0]]> http://www.dslreports.com/forum/Service-to-this-customer-is-good-but-customer-uses-huge-bw-22536832 Thu, 11 Jun 2009 19:55:08 EDT