teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
 ·Embarq
 ·HughesNet Satellit..
 ·Sprint Mobile Broa..
| reply to wa5sox1
Re: Lots of red X's after firmware update
said by wa5sox1  : ... Did your Inroute Group change as mine did? It does seem my group does change and when it is on a certain group, things operate better.
Right now, it shows
Inroute Group................ 30
Inroute..................... -1
When I see a -1 on the Inroute, it is very slow. like it has been. RTT checks are still there and started today at about 3 PM
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Hughesnet G-17/1070 With Backup Sprint Service |
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wa5sox1
join:2007-07-09
Vanderwagen, NM
3 edits | said by teledatatech :said by wa5sox1 : ... Did your Inroute Group change as mine did? It does seem my group does change and when it is on a certain group, things operate better. Right now, it shows Inroute Group................ 30 Inroute..................... -1 When I see a -1 on the Inroute, it is very slow. like it has been. RTT checks are still there and started today at about 3 PM Now click on General and clear stats and keep an eye on the Ack/NAck percentage and see if you have a lot of failed transmissions. When my Inroute Group was 11, my percentage was ALWAYS 0.01% or better. .. Just replying here triggered the a red X in TCP Messages Retxd of 53(18.73%) BAD ***
Maybe it is overcrowding, but something has sure changed, and for me it changed overnight. When system is idle, all I see is "Good" for all categories in Diagnostics (with the exception of Uplink Packets Received, where is shows either a bad or marginal). ... Prior to these changes, at ALL times everything was GOOD, even when browsing with Flow Control ON. At this time, I see so many Bads and Marginals, many times not enough to trigger an asterisk..all this started for me on May 17, when system went down in the wee hours of the morning. I called and was told it was a "Scheduled Maintenance Window" .. and after it was over, the new Inroute Group(s) followed by the Software Update on the morning of May 20. .. However, noticed the increase in failed transmissions on the 17th, when the Inroute Group was changed.
I apologize, it was the Inroute Groups that changed, along with the "inroute" too. But when I'm on the 41 inroute group, LOTS of transmit failures. 31 and the system performs nicely. ... Keep an eye on your "Inroute Group" and see if it ever changes.
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G25(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144 |
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teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
·Embarq
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·Sprint Mobile Broa..
| reply to teledatatech
I'm seeing my inroute group change quite often.
After seeing lots of RTT check marks in the diagnostic hourly history screen I am now seeing lots of red checks in the downlink column.
Also my stream error rate has jumped from a steady 0.01% to 1.15%.
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Hughesnet G-17/1070 With Backup Sprint Service |
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wa5sox1
join:2007-07-09
Vanderwagen, NM
1 edit | About the same here. Though I've seen only one red in Downlink, but I don't recall what the trigger was. When you click on one of the Downlink reds, what do you see? Any signal strength change at these times?
Last night I was on Inroute Group 31, the good one, and had over 500,000 transmissions with a Stream Error Rate of 0.01. Not the case when on Inroute Group 41 though, when it can read over 2% at times. .. HughesNet will say an error rate of up to 10% is acceptable (no it's not whan conducting online business!!), but in Diagnostics (the five minute windows), even a percentage of 1% will show up as a BAD (and I've seen mine as high as 7% within those windows when on Inroute Group 41). ... Your 1.15% represents the overall average. I think that if you click on some of the five minute windows, you will find it's much higher than 1.15% at times.
Seems they threw several changes at us at one time. The Inroute Group scheme, the Firmware Update, and the Firewall Enabled (for real). Something is awry, and I hope they know it. .. When I first called about the transmission failure problem, they said it must be my transmitter. When it continued, must be the modem. EVERYTHING has been replaced here, so as the tech said, "It's not you, it's them."
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G25(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144 |
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teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
·Embarq
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·Sprint Mobile Broa..
2 edits | reply to teledatatech
I sure hope they know there is a problem .
Probably it's just a fluke, but it sure has seem to have went downhill after the new firmware.
I used to have all green checks in the hourly diagnostic screen, but right now I have a lot in the Download.
This must be the trigger
Tx SACKs 153(4.09%) BAD ***
--------------------------------------------------------------
Since support seems to be overwhelmed at this point, I would hope they are working on it.
In the 6 or so years of Hughes service This is about the worst I've seen.
Another issue I seem to have since the update is, a lot of DNS errors and pages not loading completely. |
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wa5sox1
join:2007-07-09
Vanderwagen, NM
1 edit | said by teledatatech :I sure hope they know there is a problem . Probably it's just a fluke, but it sure has seem to have went downhill after the new firmware. I used to have all green checks in the hourly diagnostic screen, but right now I have a lot in the Download. This must be the trigger Tx SACKs 153(4.09%) BAD *** -------------------------------------------------------------- Since support seems to be overwhelmed at this point, I would hope they are working on it. In the 6 or so years of Hughes service This is about the worst I've seen. Another issue I seem to have since the update is, a lot of DNS errors and pages not loading completely. Let us know when/if tech support returns your call. I sure miss the "Sea of Green" in Diagnostics, and when clicking on a Green, everything saying "Good", without all the "BAD" and "Marginals" I'm now seeing. .. Ordinarilly I would associate this with overcrowding, but this happened overnight, with the new Inroute Group change(s) and the Firmware Update.
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G25(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144 |
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teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
·Embarq
·HughesNet Satellit..
·Sprint Mobile Broa..
1 edit | reply to teledatatech
Support did call , but I was at work. They were supposed to call after 4PM ,but called at about 8:30 this morning.
Anyway, I was told to do three more days of speed tests, even
though have been doing tests for over a week now.
After 3 days they are supposed to review them further and call
me back.
BTW. My speed tests that I've done today since I got home
show an average of
265.4 Down
46.1 Up |
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Xtreme2damax
join:2007-03-21
| reply to teledatatech
I am really getting sick of this crap, no use in calling worthless Indian support that is nothing more than a joke.
I'm no sure if there is a problem, or if this was an intentional move on part of Hughesnet. All I know is that these problems magically appeared after the firmware update.
If there is a problem it doesn't seem like they are acknowledging it, and are taking their sweet time to fix it.
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teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
·Embarq
·HughesNet Satellit..
·Sprint Mobile Broa..
| reply to teledatatech
I received another call today(while at work, again).
The tech wanted me to try some additional tests
here on my PC. Not sure what else they want me to check, as
I have went thru all their tests before.
They did give me a number to call along with a PIN for direct access to a tech.
I will say , that since midnight I have not seen any red X's at all.
I also noticed that the modem was reset last night.
Nothing in the setup has changed though.
I will monitor the connection closely tonight ,and if I see
the same X's in the diagnostic screen, i will give them a call.
I think the PIN is only usable for 24 hours.
Hughes speed tests done so far today look good. Some downloads
were over 700 kbps, so maybe they are "working on it" .
Anyone else on G-17/1070 notice improving speeds?
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Hughesnet G-17/1070 With Backup Sprint Service |
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wa5sox1
join:2007-07-09
Vanderwagen, NM
| reply to teledatatech
Well, was online last night when the modem reset. And, here's what it says in the reset log .. back to Version 5.6.1.35!! Hope this restores things back to normal for many who have been suffering through the new release. .. It may take a while to take care of everyone, but there has to be a reason to "pull" the new software.
____________________________________________________
Entry Number 0:
----------------------
Time of Reset : FRI JUN 26 08:03:31 2009 [GMT]
Asserted at : t=tDownload /cm_data/pessd/rem2/sdl2/filecollection.cc#240:
Reset Type : Valid Software Reset
Reset Reason : New software downloaded. (Current Image: 5.8.0.49, New Image: 5.6.1.35)
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G25(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144 |
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Xtreme2damax
join:2007-03-21 | Unfortunately I still have 5.8.0.49 so I am seeing the Dns errors, page load issues with incomplete loading of pages, and extremely slow browsing.
I hope they fix this soon.  |
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teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
·Embarq
·HughesNet Satellit..
·Sprint Mobile Broa..
| reply to teledatatech
It looks like I have the same firmware, 5.8.0.49
My last reset shows this:
Entry Number 0:
----------------------
Time of Reset : THU JUN 25 01:27:24 2009 [GMT]
Asserted at :
Reset Type : Software Reset
Reset Reason : Reset due to Unexpected VxWorks Exception
Here are the resets since the firmware upgrade:
Entry Number 1:
----------------------
Time of Reset : MON JUN 15 01:45:17 2009 [GMT]
Asserted at : t=tRrReboot /cm_data/brighton/source/web/httprpms.c#11852:
Reset Type : Valid Software Reset
Reset Reason : Manual reboot via Web Interface rr command
----------------------
Entry Number 2:
----------------------
Time of Reset : MON JUN 15 01:26:33 2009 [GMT]
Asserted at : t=tRrReboot /cm_data/brighton/source/web/httprpms.c#11852:
Reset Type : Valid Software Reset
Reset Reason : Manual reboot via Web Interface rr command
----------------------
Entry Number 3:
----------------------
Time of Reset : THU JUN 11 01:11:38 2009 [GMT]
Asserted at : t=tRrReboot /cm_data/brighton/source/web/httprpms.c#11852:
Reset Type : Valid Software Reset
Reset Reason : Manual reboot via Web Interface rr command
----------------------
Entry Number 4:
----------------------
Time of Reset : WED JUN 03 19:37:55 2009 [GMT]
Asserted at : t=tDownload /cm_data/pessd/rem2/ar/diagnostics.c#7032:
Reset Type : Valid Software Reset
Reset Reason : Reboot due to diagnostics information save periodicity change
----------------------
Entry Number 5:
----------------------
Time of Reset : WED JUN 03 05:06:04 2009 [GMT]
Asserted at : t=tDownload /cm_data/pessd/rem2/sdl2/filecollection.cc#240:
Reset Type : Valid Software Reset
Reset Reason : New software downloaded. (Current Image: 5.6.1.35, New Image: 5.8.0.49)
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Hughesnet G-17/1070 With Backup Sprint Service |
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teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
·Embarq
·HughesNet Satellit..
·Sprint Mobile Broa..
| reply to teledatatech
I called support today and used my PIN # to get to advanced support. The tech said they have monitored my modem for the last few days and found nothing wrong with the modem or antenna, but there seems to be a problem at their end.They admit the speed tests I have performed are unsatisfactory. (Still waiting for some sort of credit)
They said engineers are still looking into it. My speed tests again today have been all below 300 kbps down.
I advised them that my issues seemed to have corresponded to a new firmware download on June 3rd.
I was told that there have been other reports of similar issues that may be related to the firmware update.
They advised me that my case has not been closed and will be doing another callback and issue another PIN.
There is also the possibility that they will revert my modem back to the prior firmware of 5.6.1.35.
They told me that they have reverted some back to the last firmware, and performance has improved.
I'll wait and see if they change me back to the older firmware.
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Hughesnet G-17/1070 With Backup Sprint Service |
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teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
·Embarq
·HughesNet Satellit..
·Sprint Mobile Broa..
1 edit | reply to teledatatech
Firmware was set back to version 5.6.1.35 this morning
Time of Reset : SAT JUN 27 08:51:35 2009 [GMT]
Asserted at : t=tDownload /cm_data/pessd/rem2/ar/diagnostics.c#6472:
Reset Type : Valid Software Reset
Reset Reason : Reboot due to diagnostics information save periodicity change |
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wa5sox1
join:2007-07-09
Vanderwagen, NM
| reply to teledatatech
Now that they have rolled back the firmware, I believe that they need to do some further work insofar as changing the "Inroute Group". .. It was before the firmware update (the new one) that the new inroute groups changed for me..just two days before the release of the new firmware. .. I see I still have two Inroute Groups..one being 31, which yields very few transmit failures, to 41, which I have a lot of problems with. 31 averages 0.01% or less failure, whereas 41 is sometimes up to over 3%. In the five minute windows, when on 41, failure rate is sometimes as high as 9%. .. It's almost as though, prior to release of this latest firmware, they had to "plow the field" so to speak, for new inroutes to accomodate the new firmware. .. Now that they have rolled back the firmware, I sure hope they roll back the inroute group change they did. ... Prior to all this starting, my Inroute Group was always 11, with VERY few transmit failures.
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G25(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144 |
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Xtreme2damax
join:2007-03-21
1 edit | reply to teledatatech
This fallback hasn't done me no good..
Normal download speeds are fine, but browsing suffers substantially. Dns time outs, dns errors, incomplete page loading, painstakingly slow browsing are all issues I started to encounter after the firmware update.
Since it it is confirmed for me at least that the firmware upgrade is not the source of the problems, since I still am experiencing the same problems with the fallback to the last firmware version.
It's seems with the firmware upgrade other things were changed as well, either on purpose or mistakenly that were and are still causing problems for some/most of us.
The problem likely lies elsewhere, as someone mentioned perhaps it's the inroute group or it could be the fact that the firewall is enabled at the noc now, where it wasn't enabled in the past.
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
| said by Xtreme2damax :This fallback hasn't done me no good.. It's likely incomplete. Updates relate to the gateway modems too. It's not outside the realm of reason that your NOC will wait till a majority of customers assigned to your gateway are rolled back, until they do the same at their end.
//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009 |
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Xtreme2damax
join:2007-03-21 | Thanks, I'll try to wait and see if it is corrected soon. The modem software fell back to 5.6.1.35 a couple days back. |
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SlyBoots
join:2001-12-10
La Grande, OR
1 edit | reply to teledatatech
said by teledatatech :I have also been logging my speed tests just in case. These are tests from today after I got home Date/Time Down(kbps) Up(kbps) 06/17/2009 21:12:12 255 0.0 06/17/2009 21:05:21 249 0.0 Gotta love those 0 uploads looks an awful lot like mine, but unlike others in this thread, most all of my red X's were in uplink/uplink queuing with an occasional one in TCP,DNS or LAN.... 5hrs to upload a 25mb data file is just ridiculous.
Recently found out Charter HSI is now available in my area so I'll be switching to their 10Mbps service in a couple weeks...
Until these uplink issues hit; Hughes had served me well for 3 years. If I did a review I'd probably give them 3.8/5 |
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teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
·Embarq
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·Sprint Mobile Broa..
| reply to teledatatech
I got another call back today. Hughes is still leaving the case open.
Again they are wanting more speed tests done, and they will call again on Friday.
I told them about the change back to the older firmware,seemed to help some.
I think the firmware update had something to do with the poor performance,
but I do believe some is just plain overloaded gateways, that Hughes won't do anything about.
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Hughesnet G-17/1070 With Backup Sprint Service |
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