| reply to Sums it up
Re: Sums it up as posted above. said by Sums it up :
Posted by someone above:
This about sums it all up.
2) The customer: We want to buy the same crappy box that constantly has problems (according to many) and we want to buy it for a few hundred dollars. When the box breaks, we want to deal with warranty ourselves (unless we can get our attorneys to MAKE comcast extend a year warranty too even though most places will make you deal with the manufacture after 30 days) AND when that box breaks down, we don't want credit for the down time and PLEASE charge us to come out and diagnose our own equipment and charge us for it.. or, I'll gladly pay the $3.95 monthly wire charge, which will likely go up becuase of this.
3) Even with the box that we now own, PLEASE charge us the same charge for the programming of the box every month. I just want to own the box, not rent it and be responsible for that "piece of crap box" that you used to rent to us.. I just feel better about owning it now. Thank you!!
No the thing is you are forced to rent the carp box and can't buy one / have more box choice also what is up with the cable guard fees /protection plans that should cover the cables and not the tech fees and other stuff that you can get hit with when you swap a box. If you are renting then a swap should be fee and if you need to send a tech out to do that then that needs to be free. |
