dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
4463
share rss forum feed

plat2on1

join:2002-08-21
Hopewell Junction, NY
reply to pittpete1

Re: Frontier DSL in NY Latency and packet loss issues

i'm not so sure that would be a router in the local CO, more likely the aggregation point for this area which i believe is across the river in monroe.


pittpete1

join:2009-06-12
Reviews:
·Frontier Communi..
reply to pittpete1

plat, i think your right.
Tech came out, saw the reports from the line quality tests.
He made a copy and also called an IT guy.
They transferred me to another port-from DLS3 to DSL2
Lets see what happens.
Plat I would love to switch to comcast for my ISP, but Im in a contract w/ Frontier till 2010.
They have been accomodating so lets see what happens I guess.


plat2on1

join:2002-08-21
Hopewell Junction, NY
reply to pittpete1

contract ouch not much incentive for them to move fast


pittpete1

join:2009-06-12
Reviews:
·Frontier Communi..
reply to pittpete1

Was speaking to a Verizon tech(old buddy of mine)who does DSL repairs/installs and I told him of my siuation.
He told me that the distance from the remote fiber term to the CO was probably too great in distance and was stressing the connection.
He told me to ask Frontier to drop my speed to 1.5 and he assured me my packet loss would be straightened out.
Make sense to anyone?


plat2on1

join:2002-08-21
Hopewell Junction, NY

no, not at all. i definitely wouldn't want that guy to show up to fix my dsl



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Reviews:
·Verizon Online DSL
·Frontier Communi..
reply to pittpete1

What were your SNRs before you got your speed lowered? In my area, the techs try to keep the SNR at 15dB or above, and if they can't, they lower your speed if your line is having resyncing issues. If you post up your current line stats from Gateway Health > Statistics > DSL , I'd like that.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!


plat2on1

join:2002-08-21
Hopewell Junction, NY

he posted earlier in this thread

DS SNR-28.5 & DS Atten.-30.5



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Reviews:
·Verizon Online DSL
·Frontier Communi..

Ah, thanks for finding that. I guess in this case since his SNR is very high and his attenuation is lower than on my line's, that he just got turned down for the heck of it. Sure, if his SNR was something crappy such as 6dB, yeah I can see why Frontier would want to turn down the speed but his line didn't need to be touched at all speed wise, packet loss or not.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!


pittpete1

join:2009-06-12
reply to pittpete1

Ill post levels when I get home.
They were fine from the getgo


pittpete1

join:2009-06-12
Reviews:
·Frontier Communi..

1 edit
reply to pittpete1

US SNR is 20
DS SNR is 22
DS Atten 29.5
Update though**
Frontier Tech called back out of the blue and told me that Frontier IT was monitoring the equipment in my area etc...After seeing some problems in one of thier Fiber trunks,they would indeed be replacing a piece of equipment.He said if I was still experiencing any packet loss after he transferred my line to another port last week it would/should be cleared up after this.



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Reviews:
·Verizon Online DSL
·Frontier Communi..

Heh, so it seems as though I was right! Once the packet loss is fixed if you haven't already, get them to turn your speed back up and set you onto Fast mode instead of Interleaved if you haven't done that yet.
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!


pittpete1

join:2009-06-12
reply to pittpete1

Smith, my speeds were never lowered.
A tech I knew said they could possibly try that to see
Im strill awaiting this magic fix as gaming tonight was horrendous



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24

Ah, thanks for clearing that up.


pittpete1

join:2009-06-12
Reviews:
·Frontier Communi..
reply to pittpete1

Hey, just to update...
Ive been having a problem with packet loss since June 12th.
3 weeks back the 2nd tech out on this trouble told me Frontiers IT dept. was seeing inconsistent packetloss in one of thier trunks.
He stated it would take a week or 2 to replace a piece of equipment and it should "hopefully fix my packetloss issues"..
He didnt seem too confident in his message on my answering machine and I believe this as far as I could throw the guy.
Anyway, online gaming is still laggy as hell and I called back in yesterday to tech support and went through the same old crap,uncheck my firewall,testing my line,reading the attn levels,speed tests etc...
I asked the guy to connect me to Tier 2 support and please not to send another tech to start all over again with the BS.
He told me he was sorry and couldnt do anything but send out another tech today..
Bottom line, tech never showed up,no one called and I'm cancelling my service.
Plat, I have Comcast next week..Heres to hoping its better than this garbage Frontier is putting out.
Oh BTW, they told me I have to pay a $200 termination fee.
What are my rights if any on cancelling a poor service?


plat2on1

join:2002-08-21
Hopewell Junction, NY
reply to pittpete1

i don't know what your rights are but i'd tell them you are not paying it because they refused to fix your service. if they come after you for it you will probably have to take them to court.


pittpete1

join:2009-06-12
Reviews:
·Frontier Communi..

2 edits
reply to pittpete1

Just to update
I called back on Tuesday and they told me there was an outage in my area and something was being worked on.
Doubt it would fix anything,hahahah...
Get home today(Thursday) and my wife says internet is not working,so I unplug the DSL modem,plug it back in and run a line quality test.
My IP changed so could they possibly have fixed something?
Holy crap, look at my line test.....
No more packet loss and I passed all tests.
I was running a little app called VE NETWORK CATCHER LITE and saw no packets dropped after 10 minutes of testing.
I will give them a few days of quality service B4 I cancel Comcast.
I'll keep this thread updated
**update-all line quality tests passing..
so far so good



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Reviews:
·Verizon Online DSL
·Frontier Communi..

Heh, glad to see it's fixed. I did notice that Frontier purchased a new IP range lately so I'm wondering if that might have any relevance. Are the speeds a little higher now that the packet loss is gone?
--
It's all fun and games in a Team Fortress 2 battle until your sentry gun is sapped by the Spycrab!


pittpete1

join:2009-06-12
reply to pittpete1

According to speed tests, they seem a tad bit higher.


plat2on1

join:2002-08-21
Hopewell Junction, NY
reply to pittpete1

honestly its a shame it got fixed i hate seeing money go into frontiers pockets they should not be rewarded for their terrible service.

12/2 for 42.95 with comcast or 3/384 for 49.99 with frontier

frontier can jump off a bridge


pittpete1

join:2009-06-12
reply to pittpete1

Plat, Im paying 19.99 till Dec 2009 and in Jan 2010 it goes up to 29.99
If Comcast would have paid my ETF of $250 to Fropntier I would've left no problem...


plat2on1

join:2002-08-21
Hopewell Junction, NY

ah i haven't had frontier since 2003 when it was $50 a month for 1/128 and their website says $49.99 but i guess they give you a "deal" to keep you locked up


pittpete1

join:2009-06-12
reply to pittpete1

Yeah, thats the deal per say but if u want to leave then the ETF
Alls well still, keep my fingers crossed and thank god for DirectTv..
Go Steelers!!!!