MagicJack (Error 401) 06/13/09 in MagicJack http://www.dslreports.com/forum/r22545542 en Wed, 02 Dec 2009 08:56:57 EDT Wed, 02 Dec 2009 08:56:57 EDT Re: MagicJack (Error 401) 06/13/09 http://www.dslreports.com/forum/remark,22645587 David :
said by att is bad 2 :

did you power cycle your modem / remember just turning it off won't do it;
you have to use a pen or paper clip to push in on the reset button.
did you disconnect the phone jack for 30 seconds
did you use menu advanced users - restart on the softphone
i usually reboot.
Why go through all that work for the magicjack? If you are browsing the internet just fine and magicjack isn't working I would question magicjack first, before resetting your dsl modem and reconnecting. That would be just unnecessary.

I know I didn't do it for mine.
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Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
]]> http://www.dslreports.com/forum/remark,22645587 Thu, 02 Jul 2009 14:51:01 EDT Re: MagicJack (Error 401) 06/13/09 http://www.dslreports.com/forum/remark,22575771 anon : did you power cycle your modem / remember just turning it off won't do it;
you have to use a pen or paper clip to push in on the reset button.
did you disconnect the phone jack for 30 seconds
did you use menu advanced users - restart on the softphone
i usually reboot.
ALSO:If you added the vista update you will need to do all the above
little things the mj tech's are not very bright about; what do you expect the cheapskate that invented this to give u as tech support]]> http://www.dslreports.com/forum/remark,22575771 Thu, 18 Jun 2009 23:28:11 EDT Re: MagicJack (Error 401) 06/13/09 http://www.dslreports.com/forum/remark,22566908 David : They had to reset my number while I applied the upgrade. Might ask them if they can reset your number.

Mine seemed pretty knowledgeable. ]]> http://www.dslreports.com/forum/remark,22566908 Wed, 17 Jun 2009 14:21:30 EDT Re: MagicJack (Error 401) 06/13/09 http://www.dslreports.com/forum/remark,22566861 Yourdad : Thanks for the help. I had tech support on line for about an hour and they were pretty useless. I downloaded and applied the upgrade but still receiving 401 error messages. Any ideas?
Thanks.]]> http://www.dslreports.com/forum/remark,22566861 Wed, 17 Jun 2009 14:13:09 EDT Re: MagicJack (Error 401) 06/13/09 http://www.dslreports.com/forum/remark,22556479 David : Cool, glad it helped someone. ]]> http://www.dslreports.com/forum/remark,22556479 Mon, 15 Jun 2009 20:15:35 EDT Re: MagicJack (Error 401) 06/13/09 http://www.dslreports.com/forum/remark,22556376 prestonlewis : Same here. Got the 401 error message for no apparent reason that I can think of and upgrade.exe solved the problem for me.]]> http://www.dslreports.com/forum/remark,22556376 Mon, 15 Jun 2009 19:57:19 EDT MagicJack (Error 401) 06/13/09 http://www.dslreports.com/forum/remark,22545542 David : Not sure and I ran into the problem just a bit ago, but apparently my magicjack wouldn't connect this morning kept saying something like

Please restart you MagicJack and try again(Error 401)

Anyway I reported what I had to chat, after trying another machine and rebooting both of them, they advised that I didn't get the upgrade, or it didn't take.

anyway I got the upgrade file, and the agent had to reset my number and then I could make a call.

I attached the upgrade file I got if anyone needs it.

edit: added exact error I was getting

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If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
upgrade.exe.zip 7,622,152 bytes
]]> http://www.dslreports.com/forum/remark,22545542 Sat, 13 Jun 2009 12:35:47 EDT