plsmrvll1
@sbcglobal.net
| Wireless Connection Issues with Uverse
Just had Uverse installed yesterday. No problems with the TV & wired connection to the computers. The wireless connection for my laptop is another story. Constant drops, varies between 36mps-54mps, fair-excellent, all when the laptop is in its exact same spot. Not sure if I have something set wrong, installer wouldn't offer any help. Speed when connected is EXTREMELY slow (91/56 on the speed test!!).
This was rock solid on my Time Warner/Linksys wireless router setup before so I know it worked.
Suggestions?
Thanks. |
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prestonj
join:2009-05-06
| My name is Preston I am a part of special division of U-verse Tech Support that searches for people like you that have issues and can not find help through traditional methods. We would be happy to assist you if you would let me. If you would email me your phone number associated with account and a some information about your concerns. Our team will be be happy to contact you back.
Email address uversecare@att.com
Thank You,
Preston |
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plsmrvll
join:2008-12-27
Yorba Linda, CA | I've sent an email. Still open to anyone else out there that has any suggestions!
Pat |
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ILpt4U
Premium
join:2006-11-12
Lisle, IL | Might try changing the WiFi channel on the RG. Recommended channels to try are Channels 1 or 11. |
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plsmrvll
join:2008-12-27
Yorba Linda, CA | That appears to have done it!! Changed it to 11, speed is way up where it should be and it has remained connected.
Thanks!! |
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ILpt4U
Premium
join:2006-11-12
Lisle, IL
 ·AT&T Yahoo
 ·AT&T U-Verse
 ·magicjack.com
1 edit | 2.4 GHz is very crowded, due to WiFi and other devices.
Channels 1, 6, and 11 are the only 3 "true" independent channels. Channels 2-5 overlap with both 1 & 6, and 7-10 overlap with both 6 & 11. And pretty much every 3rd party WiFi router is set to channel 6 by default.
Therefore, channels 1 or 11 tend to give the best performance.
Glad it worked out for ya! |
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schja01
I need to get a life.
Premium,MVM
join:2000-04-27
Morton Grove, IL
clubs:  
·AT&T U-Verse
·AT&T Midwest
| Just for grins I set my RG to channel "auto".
I have another access point/router already on channel 1.
The RG chose channel 11.
I moved my access point to 11.
The RG stayed on 11 until I recycled it then it automatically went to 1.
I wonder if I waited long enough it would have moved on its own. |
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kamal19
join:2009-07-11
Houston, TX
| reply to ILpt4U
I am having the same slow and in some cases dropped wireless issues. Please explain more about "changing the WiFi channel on the RG. Recommended channels to try are Channels 1 or 11"
I am new to Uverse and not familiar with it.
Thank you! |
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