xtech1
join:2003-03-23
Mississauga, ON
1 edit | WARNING: Do not load the new Rogers Online Protection (ROP) As a tech manager, I can tell you without a doubt that the new Rogers Online Protection suite produced by Radialpoint is absolute garbage.
My company’s technical services department has had nothing but problems with employees using this software; as a complimentary service we give limited tech support for users in our firm for their home computers (many people bring sensitive work home).
Everything from broken internal Windows system links to disrupted data transfers, general system slowdowns and crashes, but the worst is that after a simple test by one of our techs he was able to bypass the ROP firewall using a three-year old cracker application!
Our policy states that everyone must have up-to-date firewall and virus protection if they are to bring work data home. We normally allowed Rogers with Norton Internet Security to be acceptable for our home users, but after this fiasco I am now spending my weekend drafting new policies and trying to get all of our users’ home systems to uninstall this crap.
Notification has been made to Rogers Communications (CC: Radialpoint) but there has been no appropriate response thus far.
Until an independent third-party review can be done, I strongly recommend that no Rogers customer should install or use this software.
Regards. | |
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 Tristan
join:2006-09-10
Nepean, ON
 ·Rogers Hi-Speed
| Re: WARNING: Do not load the new Rogers Online Protection (ROP) I agree, the Rogers Online Protection is not very good.
I've been telling everyone to avoid installing any software Rogers insists they "NEED".
Your firm was very accommodating by allowing users to install Norton Internet Security - I've had nothing but problems with Symantec's security packages, the very last being uninstalls that went horribly wrong.
Rogers Customers - avoid installing this crappy software, and tell Rogers to take their security suite and stuff it.
For home non-commercial users, there are good free alternatives, and even their paid packages are economical and worthwhile. Remember, if it came from Rogers, chuck it back at them. | |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| i haven't had any issues...about the only complaint i have is the scans to seem to take a while (perhaps the program is a little slow at scanning, not sure).
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. | |
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PreView
@videotron.ca
| hehe This garbage app has a lot of known problems (and they are trying to hide it from the public).
»Re: New Service? - Rogers Online Protection
I myself have contacted Raidialpoint (and Bell who used to SELL this garbage). No reply ever from Radial point. Bell said its beyond the scope of their support (even though they charged people for this "security" app) and Radial point has deleted their forum a few times now.
I was wondering when a tech would talk up.
Anyhow, as for the crashes, non-authentication with radial-points servers (yes this app communicates with radial point and must connect to them even if you turn off do not send data check mark, regardless what you read here: »Re: New Service? - Rogers Online Protection), and a host of other problems (unipopuphidden heh), I suggest that Rogers techs start learning how to support this app and/or be open and share all you find (unlike Bell). | |
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xtech1
join:2003-03-23
Mississauga, ON
| The most common problems that I have seen were first with data transfers, when a user would copy multiple files to a USB key (I remember a couple were Kingston models) and the system would disconnect the drive unexpectedly causing the transfer to fail. Also, one user had problems burning DVDs. I suspect this may have been caused by a buffer underrun problem or something where the Rogers software is interfering with the data flow.
Another common type of problem was in Vista OS systems where the ‘Device Manager’ link under ‘Tasks’ in the ‘System’ menu would no longer work. This is caused by a conflicting shell extension within the Windows registry. If you are using Vista Home SP2 edition and have the Rogers software loaded, I suggest you check your computer to see if this link is broken.
All the problems were resolved after removing the ROP program. | |
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Sempronius
join:2008-09-18
Toronto, ON
2 edits | said by xtech1  :Notification has been made to Rogers Communications (CC: Radialpoint) but there has been no appropriate response thus far. Regards. The one person who will get the appropriate answers you require is Ellen Roseman. She'll work on your behalf to get the answers/reponses you need, even to publishing the results on her website. I suggest drafting a letter of to Ellen explaining what you've explain in your OP. Here's her e-mail address, including website address: » eroseman@thestar.ca
»www.ellenroseman.com/?page_id=6 | |
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xtech1
join:2003-03-23
Mississauga, ON
| Hey Sempronius, thanks for the link.
Just got back from Best Buy off Queensway, picked up Norton Internet Security 2009 (it’s on sale for $49 until 06/18) to check out, as I need to find a good, simple to use security suite for our Rogers users. So far so good, I also noticed you can install this program on up to 3 PCs. My test system is a Dell E521, AMD 5600+, 3 GB Ram, Vista Home. Install was very fast, updates were also fast and smooth - have not noticed any real system slowdowns. This computer is fully loaded with software (Office Ultimate, Adobe Master Collection, etc.). I’ll be running tests all day, so if I find anything worth noting I’ll make another post.
Of note, on this system using bootspeed.vbs I tested the following boot times...
With Rogers Online Protection: 118 seconds
After uninstalling ROP with no other firewall/AV programs: 88 seconds
With Norton IS 2009: 95 seconds | |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| Re: WARNING: Do not load the new Rogers Online Protection (ROP) the odd thing is, the only people complaining about it are the couple in this thread and in my other thread...i would think if it were a widespread issue, not only would there be more replies, but a few threads about it...there isn't.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. | |
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| | xtech1
join:2003-03-23
Mississauga, ON
1 edit | Re: WARNING: Do not load the new Rogers Online Protection (ROP) dirtyjeffer,
The problems I am seeing tend to be with Vista Home systems. | |
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AnonAbc
@rogers.com
| said by dirtyjeffer :the odd thing is, the only people complaining about it are the couple in this thread and in my other thread...i would think if it were a widespread issue, not only would there be more replies, but a few threads about it...there isn't. This may be because very few people who read/know about these forums would install any Rogers supplied software. | |
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oh ok
@videotron.ca
| said by dirtyjeffer :the odd thing is, the only people complaining about it are the couple in this thread and in my other thread...i would think if it were a widespread issue, not only would there be more replies, but a few threads about it...there isn't. give it time.. its new.
Also this forum isn't a heavy traffic forum.
You should have seen Bell.ca's old forum before they changed to the newer one. its was FULL of this shit.
Also, you haven't seen radial points forum witch they deleted a few times. heh
For some it just works and they need to know nothing else. This is likely your case.
Rogers is probably full of support calls. Unless you work there jeffy don't play it down just yet. heh
xtech1, the problems are across the board. Vista, XP etc... As said in another topic, they fixed it up a bit in the past few months.
Also, this thing is only 32-bit. | |
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| | joanitar
join:2009-07-02
Oshawa, ON
| NB here, but I found this forum looking for a reason why I SHOULD update my Rogers Protection. Heard a lot of bad stuff about it. I also do not like to be told I HAVE TO install stuff!
Google brought me here, and I just had to register to post here .... to your comment!
Just had to let you know that many folks (sheep) out there would not even question this "upgrade", because Rogers says they need it! Then when the problems start its too late!
It probably has not even dawned on them yet, to think that the issues they might be having, stem from this new "upgrade"?
I would rather get info from a field tech, than from a Rogers tech any day.
So I'll speak, if I may, for those who have not found this forum ...yet!
I glad I found this info, BEFORE the demanded "Upgrade"!
I'm not very IT savvy, like many of you here, but I just hate having to waste time with preventable software issues on my PC. I'm not getting any younger! LOL!
Thanks ...
I'll be off now .... to search the I-net for some good "FREE" AV/protection software ....
Suggestions are appreciated! | |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| Re: WARNING: Do not load the new Rogers Online Protection (ROP) meh, to each their own...i removed ROP, but as i said, i didn't have any problems with it (other than scans did take a long time).
i am using Avira AntiVir Personal (free edition)...i don't notice much of a difference, other than the annoying pop ups i get every day...the scans are a little faster, but still seem to take quite some time (about 70 minutes for a full scan, compared to ROP which was about 100 minutes for a full scan).
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. | |
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Sempronius
join:2008-09-18
Toronto, ON
1 edit | WARNING: Do not load the new Rogers Online Protection (ROP) said by xtech1 :Hey Sempronius, thanks for the link. Just got back from Best Buy off Queensway, picked up Norton Internet Security 2009 (it’s on sale for $49 until 06/18) to check out, as I need to find a good, simple to use security suite for our Rogers users. You're welcome. And BTW, NIS 2009 is a great product. Further to this, you might be interested in checking out Comodo Internet Security Suite »personalfirewall.comodo.com/ I use the free firewall together with Norton AntiVirus 2009 and works perfectly; the perfect partner. It has high reviews, especially by PC mag. Read up on the CEO Melih Abdulhayoglu's bio »en.wikipedia.org/wiki/Melih_Abdulhayoglu | |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| well, i downloaded the Avira program just in case...if i notice any issues, i will uninstall the Rogers software and use that instead (or i could use AVG as i had it for years with no issues before).
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. | |
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cpsycho
join:2008-06-03
Orangeville, ON
1 edit | I already instructed my rogers customers not to install it. | |
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CFoo
join:2008-03-19
Nepean, ON
| Why would you install ROP? Rogers' software is bad (trying to be polite) and not even worth looking at.
I use strictly free versions of antivirus (Avira Antivir), firewall (Comodo firewall) and antispyware (Superantispyware) and all work amazingly well. | |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| i uninstalled the ROP (not because i really had any issues with it) and have loaded the Avira free version to try...i will see how it goes for comparison.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. | |
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xtech1
join:2003-03-23
Mississauga, ON | I just noticed one glitch last night that I sent over to Norton tech support via email. The NIS 2009 settings for 'Microsoft Office Automatic Scan' refuses to be turned OFF.
....waiting to hear back. | |
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xtech1
join:2003-03-23
Mississauga, ON | ^ Ok, all is well now. The glitch required a manual update a second time. The error was not resolved via auto-update. | |
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Dustyn
Premium
join:2003-02-26
Ontario, CAN
| Haven't tried ROP nor will I ever try it.
I've also had Bell Sympatico in the past and they also offered me their own rebranded security suite of sorts... I'm not saying that these products don't work or aren't adequate, I just know that there are better products on the market. | |
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all the same
@videotron.ca
| Re: WARNING: Do not load the new Rogers Online Protection (ROP) said by Dustyn :Haven't tried ROP nor will I ever try it. I've also had Bell Sympatico in the past and they also offered me their own rebranded security suite of sorts... I'm not saying that these products don't work or aren't adequate, I just know that there are better products on the market. The Rogers security software
The Bell Security software
The videotron security software
It's all the same software by the same company, Radial-Point.
Only the ISP branding on this sourced software may change (ie the name of it, but they are all the same). | |
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Warhorse
join:2007-09-25
Orleans, ON
| I used the Norton Removal Tool to get rid of all the remnants of the original Roger's Virus suite before installing the new one. It was more or less " Out of the frying pan and into the fire " though. The new suite was horrible and basically slowed my system to a standstill! So, I got rid of all of Roger's stuff again and went with Avira. It works seamlessly and so far, absolutely no complaints. A full scan takes half the time the Rogers scan did!
AND, my 2 computers, one with Vista and the older one with XP SP3 are like new machines! They load much, much quicker!!!
I'd had a problem on the XP with a memory conflict and had blamed it on some other installations I had made around the same time I loaded the original Rogers suite, and now no more problem. So I suggest that anyone having some weird problems on their computers should try removing ALL the rogers security crap, and seeing if this helps.
Ah yes, isn't computing fun!
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| Re: WARNING: Do not load the new Rogers Online Protection (ROP) i loaded the Avira free program, but i don't like how it pops up a "Hey, it's a hacker" advert every time the program updates itself (daily) wanting you to subscribe to the Premium version...i can't find anyway to turn this off...is there one?...i have used AVG in the past and it didn't have any annoying pop-ups in it...the program does seem to run a little faster, but it still took a couple of hours for a scan...when i used AVG it was non-obtrusive, but didn't slow my machines down when running and it only took about 30 minutes at most for a scan.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. | |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | Re: WARNING: Do not load the new Rogers Online Protection (ROP) New AVG is equally annoying forcing a popup through everything you've got running. | |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| Re: WARNING: Do not load the new Rogers Online Protection (ROP) hmmm...anything else you can suggest??...if it keeps up, i may just put RoP back on...i didn't really have any issues with it anyway.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. | |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | Re: WARNING: Do not load the new Rogers Online Protection (ROP) I don't mind Avira ... but that's how you get them free!
Look what you give away for the "free" with Rogers! | |
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click
@videotron.ca
| I can live with one pop-up.
How do you live with rogers web-injection taking up 1/4 of your webpages? 
I wake up click the button. End of story.
But hey, by all means give Rogers and radial point and all their "inner-circle" your info per the TOS you agree to by installing this thing.
I'll click a button over that any day.
Take you pick of poison that's "free". | |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| Re: WARNING: Do not load the new Rogers Online Protection (ROP) said by click :web-injection taking up 1/4 of your webpages? i am not sure what you mean...as i said, i never really had any issues with RoP service.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. | |
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hurleyp
join:2000-06-20
Ottawa, ON
·Rogers Hi-Speed
| Re: WARNING: Do not load the new Rogers Online Protection (ROP) Yesterday I received a spam, umm sorry email notification, from Rogers touting their super-duper ROP security system.  I might try loading it on a spare machine to see just what exactly it does and/or tries to do.
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"I reject your reality and substitute my own." | |
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| | | Warhorse
join:2007-09-25
Orleans, ON | I just stopped checking or being notified every day. I now check about once a week - the advert comes up - I click OK, and thats that. No big deal considering its free!!!  | |
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| | | GroovyPhoenx
join:2006-05-22
Gloucester, ON
·Rogers Hi-Speed
| said by sbrook :New AVG is equally annoying forcing a popup through everything you've got running. Those can be turned off if your meaning the "Email program is running etc." its in the advanced options. If not, then my bad for missunderstanding what you meant. I have no pop ups and I run latest AVG about the only complaint I have is it that by default it checks on bootup and "ties down" the system on initial boot up checking for updates. | |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| Re: WARNING: Do not load the new Rogers Online Protection (ROP) Avira pops up a stupid window every day at 11pm...quite often, i am playing a game and flying a plane...of course, this causes the computer to switch to the desktop, and by the time i close the window and get back to the game, i have crashed into a mountain...then some other noob gets the plane i had and spend the rest of the game on foot...also, today it popped up a "trojan detection" message and i was close to "deleting" the file...after getting little info from Avira about it, i was fortunate enough to find some info using google form another forum...turns out to be a false positive in today's update.
i think i am going to uninstall this program and go back to Rogers Online Protection...i never had any issues with it and i could shut it down if i wanted to.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. | |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | Re: WARNING: Do not load the new Rogers Online Protection (ROP) You get the pop up because you haven't got the paid version.
Curiously though, my pop up doesn't force itself to the front. I've had lots of other pop ups do so. | |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| Re: WARNING: Do not load the new Rogers Online Protection (ROP) i realize the pop up is coming because i have the "free version" (as it asks me to pay for the upgraded service)...but i don't want to pay for it, nor do i want to be hassled about it either...that is why i am going back to ROP.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. | |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | Re: WARNING: Do not load the new Rogers Online Protection (ROP) Well, you've seen the commentary about it ... your choice. | |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| Re: WARNING: Do not load the new Rogers Online Protection (ROP) i decided to try AVG for a bit before going back to ROP...interestingly enough, the same "crap" that everyone was complaining about in the ROP is in the fine print of the AVG "terms of service" as well...the whole "collecting data info" stuff...it is probably in all of the "free" versions.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. | |
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MinPower2
@implotech.ca
| I have been using Rogers Online Protection by RadialPoint for about a month now on Windows XP. Here are the major problems I have noticed:
1. Full system anti-virus scans take 4-6 hours and my computer is very slow during that time. I have a laptop with a core 2 Duo 2.26 Ghz processor and 4GB of ram so there is really no reason for this. The old Norton version of ROP took much less time and did not affect my computer's useability.
2. Scan scheduling does not always take. I tried to schedule scans for Saturday night but ROP keeps trying to scan my computer at random times. It may be trying to make up for missed scans, not sure.
3. Full system anti-spyware scans are only slightly faster than the anti-virus scans. They take about 2-3 hours and my computer is almost unuseable during that time.
4. The anti-virus does not appear to do anything with viruses it finds. It has found two (I think they were both false positives but not sure). In both cases I had to review the scan log, track down the file, and delete it myself. The fact that it found a virus was also not clearly shown. I like to see a dialog box with a squirming virus to warn me, not a simple 1 in a column titled "viruses".
5. Forcing a virus definitions update ties up your computer for about 2 or 3 minutes for some strange reason. Automatic updates don't do that fortunately and are done pretty regularly.
Now some positive points:
1. The interface is decent and easy to get around. It's not the best thing I've ever seen but it's easier to understand than both Norton and AVG (for me at least).
2. The firewall (not sure how effective it is) gives you the option of allowing each program internet access as that program first tries. This was helpful in letting me know why my internet is so slow after boot-up. About a dozen programs are busy phoning home. The firewall does not produce a lot of warnings like Comodo or older versions of Zone Alarm.
3. I get daily virus definition updates.
I wouldn't recommend Rogers Online protection and I will be uninstalling it myself. It's not terrible but there are much better solutions out there. It is definitely a huge step backwards from the previous online protection with Norton that Rogers offered. That package was much slicker. AVG is also better, although the free version is anti-virus only. | |
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Swan guy
@rogers.com
| Re: WARNING: Do not load the new Rogers Online Protection (ROP) MinPower2: You've defined exactly the problem I have had since installing Rogers Protection on both my laptop and desktop. The system slows to a crawl, and it won't follow the scan schedule I give it. This is most annoying, and in addition my desktop (with Vista Home) has begun crashing and popping out of programs for no reason.
Swan | |
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| | kastleK2L
Premium
join:2005-10-28
Kanata, ON
| Re: WARNING: Do not load the new Rogers Online Protection (ROP) said by Swan guy :
MinPower2: ...The system slows to a crawl, and it won't follow the scan schedule I give it. ... Me too. Same as MinPower2 and Swan guy. Moreover after having ROB installed for a week my computer started to show signs of a malware infestation.
So yesterday I de-installed ROP and installed Windows OneCare which I had as a package deal with another computer.
As soon as I inserted the OneCare disk, it warned me that I had an "unwanted" program. I cleared it then did a complete scan and it found another which it automatically cleaned.
My computer functions fine now.
I am sorry to lose Norton. It performed well for me. Obviously when I replaced Norton with ROB, my defences went slack.
Stay away from ROB. Not only does it tie up your computer for hours with unpredictable scans, it doesn't do the job.
kastle | |
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r t m
@videotron.ca | Re: WARNING: Do not load the new Rogers Online Protection (ROP) Read the T.O.S.
R.O.P is the equivalent of spyware. | |
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| | | | Sunfox
join:2003-12-14
Markham, ON
| Re: WARNING: Do not load the new Rogers Online Protection (ROP) Since Rogers Norton was being discontinued I purchased NIS 2009 for my systems (incidentally, highly recommend versus even the version Rogers had) but I left the Rogers Norton on one system just to see when it actually stopped working.
As of right now it's still working fine; says my service is active and updates fine. | |
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tory_elle
join:2009-07-16
North York, ON
| i need help. im a bit of a technophobe:(
im new to this forum. i found this thread on a google search i did to find out why ROP was messing up my computer. I'm glad I removed it. It was horrible. The uninstall was even worse. There's still the ServicePoint Agent on my pc that I can't remove. Also, several shortcuts on my start menu don't work at all. This started when I first installed ROP, but it's still persisting. I hope I don't discover any worse problems than this. I'm installing Norton, but how do I get rid of the remnants of that horrible rogers suite? I tried the Windows uninstall but it repeatedly said there was an error with the procedure. Im using Vista Home Premium 32-bit. Anyone else still experience these after uninstalling? Also, when I tried a system restore point, it seriously messed up my internet connection, so I had to undo that. | |
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upsdriver
@baycrest.org
| Well I tried that crap for 2 days and man it slowed my whole system down. I was waiting like hours to get a scan done. I purchased Kaspersky Internet Suite 2009 and I could not be happier, it is a great piece of internet security and i can install it in 3 computers for 59.00 a year cant go wrong with that, I am happy with it and am sticking with it. | |
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strange
@videotron.ca
| What's funny is that I took a hop over to radial points (the makers of this spyware) forum (which they have wiped clean untold times) to see what anyone has to say about it.
I get "This Account Has Been Suspended"
Doesn't matter if I use a videotron IP or a Norwegian IP, result is the same. Also, I never had an account there to be suspended to begin with!
Does everyone get this account suspended crap when going to look at their forum?
»www.radialpoint.net/boards/index.php
On another note, if you have problems with this thing check their knowledge base:
»www.radialpoint.net/support/kb.php
(some info is very outdated)
Also, radial-point contracts out the knowledge base to their telco suppliers. Bell has a copy of their knowledge base on their own host (to make it seem like theirs), and so should rogers as well.
Let us know...
As for the uninstall problem, use the knowledge base (look for uninstall) and try the RpsUU.exe tool.
Also, the MS clean up tool may also be required/used "msicuu2.exe". When using this pay attention to what you are highlighting, names change from one ISP to another.
Enjoy your "free" spyware. | |
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| xtech1
join:2003-03-23
Mississauga, ON | Re: WARNING: Do not load the new Rogers Online Protection (ROP) "This Account Has Been Suspended"
It's actually Radialpoint who falied to pay their bill to Invision Power Services for IP.Board! | |
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mucho
@videotron.ca | Re: WARNING: Do not load the new Rogers Online Protection (ROP) lol
says lots | |
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KamWest
@rogers.com
| So why is nobody using the Free AVAST antivirus.
I have it installed on 7 computers, it has never nagged me and has never let a virus in. I scan all computers regularly with online scanners and have never found an infection.
Try it, you won't be disappointed. | |
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