WARNING: Do not load the new Rogers Online Protection (ROP) in Rogers http://www.dslreports.com/forum/r22547206 en Wed, 02 Dec 2009 06:59:09 EDT Wed, 02 Dec 2009 06:59:09 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,23233207 komputerguru : My friends have recently downloaded the software and love it! :)]]> http://www.dslreports.com/forum/remark,23233207 Fri, 23 Oct 2009 22:25:09 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,23232975 komputerguru : Interesting. ;)
I think this program needs to given time.;)
I myself am a computer technician and have tested this program on numerous computers and ALL of them are running smoothly.
Norton was good in the very beginning.
Right now it's terrible. McAfee is also terrible.
avast! is quite good, as is AVR and AVG.
Also, I had no problems whatsoever installing and removing and installing again...no need for the removal tool.
As a computer tech and I've been one for over 30 years I recommend this software. :)]]> http://www.dslreports.com/forum/remark,23232975 Fri, 23 Oct 2009 21:28:05 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22912883 anon : I do not trust the Rogers Online Protection. I worked for a call centre as a tech support person where we had to deal with customers calling about probs with a related Radial Point Security Service. It was my most dreaded call. The only thing that helped was putting the customer on 'mute' and banging my head on my desk. ]]> http://www.dslreports.com/forum/remark,22912883 Sun, 23 Aug 2009 18:33:12 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22906262 anon : hi, are you still having problems uninstalling ROP? if you call Rogers, they'll send you a program that will completely uninstall it. also you can try CCleaner, it's awesome. CCleaner is free and will uninstall programs...then you can scan your computer for all those pesky leftover unused associated files! It takes away all traces of programs.]]> http://www.dslreports.com/forum/remark,22906262 Fri, 21 Aug 2009 21:11:25 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22853491 anon : @xtech1
"When you have a Rogers tech telling someone that it is their OS and not a faulty ROP program, I have a big problem with that."

heh Yep. This is what Bell Canada would say to all their customers for the past few years. Same thing.

People like the person above should call Rogers and tell them to pay to have their computer fixed. Their app that's breaking it.

@Sunfox
As noted early on in this topic, uninstalling Norton does not uninstall it (same like this radial-points garbage). You need to use the Norton uninstall utility after using regular uninstall.

IE. both need to be uninstalled then a separate uninstall utility run.

The worse thing here is that the radial-point spyware won't run properly if you uninstall norton and don't run their uninstaller app.
(Guess norton protects you from this spyware ;), actually it's left over reg entries from norton that buggers radial-point up)

ah well.

Since radial-point now bought some online back-up service a couple of months ago, I expect the Rogers and Bell's to start giving that for free* (*7$ increase to your Bell/Rogers services). Holding your data locked on some offsite place hostage in case you cancel is always a good scare tactic to prevent you from leaving them.]]> http://www.dslreports.com/forum/remark,22853491 Wed, 12 Aug 2009 07:20:20 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22851496 Sunfox : Man, what a pain to get ROP (Norton version) uninstalled.

Uninstalled Norton Internet Security - generally went OK, except that Norton Systemworks then kept complaining about a missing file... so ended up uninstalling/reinstalling it to correct that.

But the Rogers Yahoo components were a real problem. Ran the uninstall program, and it got everything removed except the "base components". No matter what, "base components" would not leave, it just paused for a few seconds then came back. And the program files\yahoo\ directory was loaded with files from stuff that was supposed to be gone.

Ended up manually deleting the Yahoo directory, removing the add/remove listing for it, then running a registry cleaner to get rid of DOZENS of Yahoo-oriented registry settings. WTF does it think it's doing with all those services and ActiveX entries?

Never again.]]> http://www.dslreports.com/forum/remark,22851496 Tue, 11 Aug 2009 18:59:05 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22851187 xtech1 : "Current" as in the last couple of months! I stand by my comments, ROP is garbage and RadialPoint did not respond to my detailed concerns, nor would Rogers discuss the problem.

It is pretty clear that proper software QA protocols were not followed upon its first release to the public. I have seen too many problems with ROP to think or believe anything else.

When you have a Rogers tech telling someone that it is their OS and not a faulty ROP program, I have a big problem with that.

Rogers went on the cheap, dumped Norton and got a very bad product in return. Rogers will never admit anything so I am not wasting my time trying to talk with them again.

Rogers knows there are major problems...The evidence is that a second version of ROP (ver. 2.5) was out in short order.]]> http://www.dslreports.com/forum/remark,22851187 Tue, 11 Aug 2009 17:57:43 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22850471 anon :
said by xtech1 See Profile :

I think of the current ROP as a beta beware program which should of never been released.
:huh:
Do you even know the history of this so called "security program"?

If you did, you would not say what you did.

"current" is nothing compared to it's past.]]> http://www.dslreports.com/forum/remark,22850471 Tue, 11 Aug 2009 15:44:11 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22850351 xtech1 : I'm very glad you were finally able to resolve your issues. The ROP program has serious problems for some users. The broken links/shortcuts are common, for a Rogers tech to tell you that you have problems with your OS is complete nonsense.

I strongly suspect RadialPoint failed to do proper software testing. I think of the current ROP as a beta beware program which should of never been released.

Just a few follow up notes...

RadialPoint never responded to my email sent in June.

Rogers (via phone) would not discuss ROP software issues, except those I am experiencing personally on my own computer.

Symantec gave us (company home users) a great rate.

No significant problems with our users using Norton.]]> http://www.dslreports.com/forum/remark,22850351 Tue, 11 Aug 2009 15:18:58 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22837318 anon :
said by tory_elle See Profile :

here's a shock: they have a removal tool, and they send me the link. I have no clue why they didn't say so in the first place. After all that...Anyhow, I run it, reboot, and the ghost is finally off the list. It didn't delete that .dll file, but the restrictions on it were lifted so I deleted it.
No shock, and don't be shocked.

They probably found out about it in this forum (don't be shocked that they use this forum to learn about the very spyware the give you).

This won't be the last complaint (or first) they get from this. It pretty well documented and known.

The shock would be if Radial-Point replies to you. Though I know they have to a couple of people. But mostly you're just a pee-on and it's the ISP's problem since they contract out this spyware.

More will creep up as more consumers who use it find their way here looking for help on these issues.

Not a shocker at all.]]> http://www.dslreports.com/forum/remark,22837318 Sat, 08 Aug 2009 19:45:20 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22836992 tory_elle : Yes, you could be right. I don't see it anymore.
Thanks for all your help. I managed to remove everything except AVCntxtR.dll which wouldn't give me permission. ROP was still on my list of programs in the windows uninstaller. But all my broken shortcuts are restored now that the bulk of the program is permanently gone.

Of course I called Rogers weeks ago before I attempted manual removal. A Rogers technician had remotely accessed my computer, looked around, then attempted uninstall via Windows uninstall (come on!). After seeing the error window, he concluded that there's a problem with my operating system (according to him, ROP was gone, but my OS thought it still existed), there was nothing they could do about it, and that I better get it checked asap. That was depressing, as this is a brand new computer. I wrote a couple of lengthy emails to Radialpoint. Of course I don't expect them to reply, but it's nice to blow off some steam.

So today, I call up Rogers again and here's a shock: they have a removal tool, and they send me the link. I have no clue why they didn't say so in the first place. After all that...Anyhow, I run it, reboot, and the ghost is finally off the list. It didn't delete that .dll file, but the restrictions on it were lifted so I deleted it.

Well, I will never again install without thoroughly researching.]]> http://www.dslreports.com/forum/remark,22836992 Sat, 08 Aug 2009 18:13:24 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22833766 anon : Call Rogers and tell them to pay for the removal of their spyware that has many known problems and issues.

No executive office there? Call them.

It's not like this issue is unheard of. They should be very well acquainted with Radial-Points Software problems.]]> http://www.dslreports.com/forum/remark,22833766 Fri, 07 Aug 2009 21:17:28 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22833600 xtech1 : Try starting Vista in Safe Mode (start tapping F8 during the boot).

Then try the uninstall again and/or delete the folder.

Check the User Accounts in the Control Panel, see if that numbered user account is there. Should be ok delete. If you don't see the account it might just be a hidden Windows System account, don't worry.]]> http://www.dslreports.com/forum/remark,22833600 Fri, 07 Aug 2009 20:34:06 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22833332 anon : So why is nobody using the Free AVAST antivirus.

I have it installed on 7 computers, it has never nagged me and has never let a virus in. I scan all computers regularly with online scanners and have never found an infection.

Try it, you won't be disappointed.]]> http://www.dslreports.com/forum/remark,22833332 Fri, 07 Aug 2009 19:57:26 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22828845 tory_elle : This is incredibly frustrating. I cannot believe what is happening: I followed all the steps.. I even acquired ownership of the folder, and still it won't delete!
So I deleted the entire parent ROP folder, restarted my computer, and this happened: A very small window opened saying RPS was preparing to install. So now I check my Program Files folder again, and there it is. A new ROP folder, only, no servicepoint agent and this one has few files in it. And there's something that's quite frightening. I tried to repeat the process and change the permissions again, only now I notice another account in the list. It's unknown and has a string of numbers attached.

This is starting to scare me. ]]> http://www.dslreports.com/forum/remark,22828845 Thu, 06 Aug 2009 23:48:45 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22813398 xtech1 : Read »www.uwec.edu/help/winva/perm-advfolder.htm

Check step 15 and make sure under Admin that all the options are checked to 'Allow' (like Delete). The ROP folder might have set these options to 'Deny' like your Windows OS folder.]]> http://www.dslreports.com/forum/remark,22813398 Tue, 04 Aug 2009 13:59:50 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22812153 tory_elle : Thank you. It's completely disabled now. Though, the Rogers Online Protection folder still demands I get "permission" to remove it, even after I confirm the action as an administrator.

Wish I read this thread before installing. Was it really so difficult to partner with a decent software provider? What a horrible joke of a program. ]]> http://www.dslreports.com/forum/remark,22812153 Tue, 04 Aug 2009 10:29:39 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22799201 anon : lol
says lots]]> http://www.dslreports.com/forum/remark,22799201 Sat, 01 Aug 2009 13:23:17 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22799120 xtech1 : "This Account Has Been Suspended"

It's actually Radialpoint who falied to pay their bill to Invision Power Services for IP.Board!]]> http://www.dslreports.com/forum/remark,22799120 Sat, 01 Aug 2009 12:57:02 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22798990 xtech1 : tory_elle

Something in the registry might still be loading at Startup.

If the tools listed above fail to work, but I think they should work...

You can try this, click the bottom-left windows button, go to the search box and enter msconfig. Click the Startup tab and look for any Rogers programs and uncheck them (this will also tell you where where in the registry they might be if you want to delete them).

Also check the Services tab in msconfig and disable any Rogers programs.

Go to the General tab and click Selective startup. Now reboot. Try to delete the Rogers folder/files.

This works with many other programs that fail to uninstall properly. Good Luck.]]> http://www.dslreports.com/forum/remark,22798990 Sat, 01 Aug 2009 12:22:31 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22790753 anon : What's funny is that I took a hop over to radial points (the makers of this spyware) forum (which they have wiped clean untold times) to see what anyone has to say about it.

I get "This Account Has Been Suspended"

Doesn't matter if I use a videotron IP or a Norwegian IP, result is the same. Also, I never had an account there to be suspended to begin with!

Does everyone get this account suspended crap when going to look at their forum?

»www.radialpoint.net/boards/index.php

On another note, if you have problems with this thing check their knowledge base:
»www.radialpoint.net/support/kb.php
(some info is very outdated)

Also, radial-point contracts out the knowledge base to their telco suppliers. Bell has a copy of their knowledge base on their own host (to make it seem like theirs), and so should rogers as well.

Let us know...

As for the uninstall problem, use the knowledge base (look for uninstall) and try the RpsUU.exe tool.

Also, the MS clean up tool may also be required/used "msicuu2.exe". When using this pay attention to what you are highlighting, names change from one ISP to another.

Enjoy your "free" spyware.]]> http://www.dslreports.com/forum/remark,22790753 Thu, 30 Jul 2009 17:17:17 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22786270 anon : After uninstall you should run the uninstall-uninstaller.

Raidial-Points website should tell you how to dispose of this spyware permanently.]]> http://www.dslreports.com/forum/remark,22786270 Wed, 29 Jul 2009 20:44:08 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22785380 tory_elle : I checked, and there are no processes. I think it may have something to do with the registry keys..?
I went into Program Files and I renamed the Servicepoint agent folder and that did the trick. The ROP folder itself, can't be removed. It says "you do not have permission". This folder is filled with .dll files and other stuff. The servicepoint agent folder still has unins000 but it doesn't uninstall.

I have no clue why it didn't uninstall properly. My sister uninstalled her ROP suite completely on her hp laptop. No problems.]]> http://www.dslreports.com/forum/remark,22785380 Wed, 29 Jul 2009 17:31:18 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22768704 xtech1 : tory_elle

It's never good when something won't uninstall...

First, try going into your Task Manager (CTRL+ALT Delete) click start Task Manager. Go to the Processes tab, look for anything that might be Rogers related, ROP, ServicePoint Agent, etc. And click 'End Process' to stop the program(s) then try to unistall the software again. ]]> http://www.dslreports.com/forum/remark,22768704 Sun, 26 Jul 2009 15:31:13 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22736311 anon : Well I tried that crap for 2 days and man it slowed my whole system down. I was waiting like hours to get a scan done. I purchased Kaspersky Internet Suite 2009 and I could not be happier, it is a great piece of internet security and i can install it in 3 computers for 59.00 a year cant go wrong with that, I am happy with it and am sticking with it.]]> http://www.dslreports.com/forum/remark,22736311 Mon, 20 Jul 2009 11:02:14 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22719735 dirtyjeffer : i have the same OS...mine installed and uninstalled smoothly...no problems at all...i am currently using AVG 8.5 to try it out...Avira couldn't be shut down and kept popping up a window right in the middle of me gaming.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22719735 Thu, 16 Jul 2009 18:35:18 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22719674 tory_elle : i need help. im a bit of a technophobe:(
im new to this forum. i found this thread on a google search i did to find out why ROP was messing up my computer. I'm glad I removed it. It was horrible. The uninstall was even worse. There's still the ServicePoint Agent on my pc that I can't remove. Also, several shortcuts on my start menu don't work at all. This started when I first installed ROP, but it's still persisting. I hope I don't discover any worse problems than this. I'm installing Norton, but how do I get rid of the remnants of that horrible rogers suite? I tried the Windows uninstall but it repeatedly said there was an error with the procedure. Im using Vista Home Premium 32-bit. Anyone else still experience these after uninstalling? Also, when I tried a system restore point, it seriously messed up my internet connection, so I had to undo that.]]> http://www.dslreports.com/forum/remark,22719674 Thu, 16 Jul 2009 18:24:00 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22715092 dirtyjeffer : i decided to try AVG for a bit before going back to ROP...interestingly enough, the same "crap" that everyone was complaining about in the ROP is in the fine print of the AVG "terms of service" as well...the whole "collecting data info" stuff...it is probably in all of the "free" versions.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22715092 Wed, 15 Jul 2009 21:52:02 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22715059 sbrook : Well, you've seen the commentary about it ... your choice.]]> http://www.dslreports.com/forum/remark,22715059 Wed, 15 Jul 2009 21:45:01 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22714982 dirtyjeffer : i realize the pop up is coming because i have the "free version" (as it asks me to pay for the upgraded service)...but i don't want to pay for it, nor do i want to be hassled about it either...that is why i am going back to ROP.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22714982 Wed, 15 Jul 2009 21:29:10 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22714936 sbrook : You get the pop up because you haven't got the paid version.

Curiously though, my pop up doesn't force itself to the front. I've had lots of other pop ups do so.]]> http://www.dslreports.com/forum/remark,22714936 Wed, 15 Jul 2009 21:19:11 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22714899 dirtyjeffer : Avira pops up a stupid window every day at 11pm...quite often, i am playing a game and flying a plane...of course, this causes the computer to switch to the desktop, and by the time i close the window and get back to the game, i have crashed into a mountain...then some other noob gets the plane i had and spend the rest of the game on foot...also, today it popped up a "trojan detection" message and i was close to "deleting" the file...after getting little info from Avira about it, i was fortunate enough to find some info using google form another forum...turns out to be a false positive in today's update.

i think i am going to uninstall this program and go back to Rogers Online Protection...i never had any issues with it and i could shut it down if i wanted to.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22714899 Wed, 15 Jul 2009 21:12:03 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22648841 GroovyPhoenx :
said by sbrook See Profile :

New AVG is equally annoying forcing a popup through everything you've got running.
Those can be turned off if your meaning the "Email program is running etc." its in the advanced options. If not, then my bad for missunderstanding what you meant. I have no pop ups and I run latest AVG about the only complaint I have is it that by default it checks on bootup and "ties down" the system on initial boot up checking for updates.]]> http://www.dslreports.com/forum/remark,22648841 Fri, 03 Jul 2009 09:20:19 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22646358 dirtyjeffer : meh, to each their own...i removed ROP, but as i said, i didn't have any problems with it (other than scans did take a long time).

i am using Avira AntiVir Personal (free edition)...i don't notice much of a difference, other than the annoying pop ups i get every day...the scans are a little faster, but still seem to take quite some time (about 70 minutes for a full scan, compared to ROP which was about 100 minutes for a full scan).
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22646358 Thu, 02 Jul 2009 17:25:13 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22646171 joanitar : NB here, but I found this forum looking for a reason why I SHOULD update my Rogers Protection. Heard a lot of bad stuff about it. I also do not like to be told I HAVE TO install stuff!
Google brought me here, and I just had to register to post here .... to your comment!
Just had to let you know that many folks (sheep) out there would not even question this "upgrade", because Rogers says they need it! Then when the problems start its too late!
It probably has not even dawned on them yet, to think that the issues they might be having, stem from this new "upgrade"?
I would rather get info from a field tech, than from a Rogers tech any day.
So I'll speak, if I may, for those who have not found this forum ...yet!
I glad I found this info, BEFORE the demanded "Upgrade"!

I'm not very IT savvy, like many of you here, but I just hate having to waste time with preventable software issues on my PC. I'm not getting any younger! LOL!
Thanks ...

I'll be off now .... to search the I-net for some good "FREE" AV/protection software ....
Suggestions are appreciated!]]> http://www.dslreports.com/forum/remark,22646171 Thu, 02 Jul 2009 16:47:13 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22642726 Sunfox : Since Rogers Norton was being discontinued I purchased NIS 2009 for my systems (incidentally, highly recommend versus even the version Rogers had) but I left the Rogers Norton on one system just to see when it actually stopped working.

As of right now it's still working fine; says my service is active and updates fine.]]> http://www.dslreports.com/forum/remark,22642726 Wed, 01 Jul 2009 23:24:17 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22642349 anon : Read the T.O.S.
R.O.P is the equivalent of spyware.]]> http://www.dslreports.com/forum/remark,22642349 Wed, 01 Jul 2009 22:00:53 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22642050 kastleK2L :
said by Swan guy :

MinPower2: ...The system slows to a crawl, and it won't follow the scan schedule I give it. ...
Me too. Same as MinPower2 and Swan guy. Moreover after having ROB installed for a week my computer started to show signs of a malware infestation.

So yesterday I de-installed ROP and installed Windows OneCare which I had as a package deal with another computer.

As soon as I inserted the OneCare disk, it warned me that I had an "unwanted" program. I cleared it then did a complete scan and it found another which it automatically cleaned.

My computer functions fine now.

I am sorry to lose Norton. It performed well for me. Obviously when I replaced Norton with ROB, my defences went slack.

Stay away from ROB. Not only does it tie up your computer for hours with unpredictable scans, it doesn't do the job.

kastle]]> http://www.dslreports.com/forum/remark,22642050 Wed, 01 Jul 2009 20:51:32 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22631904 anon : MinPower2: You've defined exactly the problem I have had since installing Rogers Protection on both my laptop and desktop. The system slows to a crawl, and it won't follow the scan schedule I give it. This is most annoying, and in addition my desktop (with Vista Home) has begun crashing and popping out of programs for no reason.

Swan]]> http://www.dslreports.com/forum/remark,22631904 Tue, 30 Jun 2009 00:35:02 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22601431 hurleyp : Yesterday I received a spam, umm sorry email notification, from Rogers touting their super-duper ROP security system. ;) I might try loading it on a spare machine to see just what exactly it does and/or tries to do.
--
"I reject your reality and substitute my own."]]> http://www.dslreports.com/forum/remark,22601431 Wed, 24 Jun 2009 07:39:19 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22593115 dirtyjeffer :
said by click :

web-injection taking up 1/4 of your webpages? :D
i am not sure what you mean...as i said, i never really had any issues with RoP service.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22593115 Mon, 22 Jun 2009 18:54:26 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22592888 anon : I can live with one pop-up.

How do you live with rogers web-injection taking up 1/4 of your webpages? :D

I wake up click the button. End of story.

But hey, by all means give Rogers and radial point and all their "inner-circle" your info per the TOS you agree to by installing this thing.

I'll click a button over that any day.

Take you pick of poison that's "free".]]> http://www.dslreports.com/forum/remark,22592888 Mon, 22 Jun 2009 18:11:09 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22592361 Warhorse : I just stopped checking or being notified every day. I now check about once a week - the advert comes up - I click OK, and thats that. No big deal considering its free!!! :)]]> http://www.dslreports.com/forum/remark,22592361 Mon, 22 Jun 2009 16:25:36 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22592224 sbrook : I don't mind Avira ... but that's how you get them free!

Look what you give away for the "free" with Rogers!]]> http://www.dslreports.com/forum/remark,22592224 Mon, 22 Jun 2009 16:04:16 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22592043 dirtyjeffer : hmmm...anything else you can suggest??...if it keeps up, i may just put RoP back on...i didn't really have any issues with it anyway.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22592043 Mon, 22 Jun 2009 15:33:31 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22591781 sbrook : New AVG is equally annoying forcing a popup through everything you've got running.]]> http://www.dslreports.com/forum/remark,22591781 Mon, 22 Jun 2009 14:53:03 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22591642 dirtyjeffer : i loaded the Avira free program, but i don't like how it pops up a "Hey, it's a hacker" advert every time the program updates itself (daily) wanting you to subscribe to the Premium version...i can't find anyway to turn this off...is there one?...i have used AVG in the past and it didn't have any annoying pop-ups in it...the program does seem to run a little faster, but it still took a couple of hours for a scan...when i used AVG it was non-obtrusive, but didn't slow my machines down when running and it only took about 30 minutes at most for a scan.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22591642 Mon, 22 Jun 2009 14:29:32 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22590497 anon : I have been using Rogers Online Protection by RadialPoint for about a month now on Windows XP. Here are the major problems I have noticed:

1. Full system anti-virus scans take 4-6 hours and my computer is very slow during that time. I have a laptop with a core 2 Duo 2.26 Ghz processor and 4GB of ram so there is really no reason for this. The old Norton version of ROP took much less time and did not affect my computer's useability.

2. Scan scheduling does not always take. I tried to schedule scans for Saturday night but ROP keeps trying to scan my computer at random times. It may be trying to make up for missed scans, not sure.

3. Full system anti-spyware scans are only slightly faster than the anti-virus scans. They take about 2-3 hours and my computer is almost unuseable during that time.

4. The anti-virus does not appear to do anything with viruses it finds. It has found two (I think they were both false positives but not sure). In both cases I had to review the scan log, track down the file, and delete it myself. The fact that it found a virus was also not clearly shown. I like to see a dialog box with a squirming virus to warn me, not a simple 1 in a column titled "viruses".

5. Forcing a virus definitions update ties up your computer for about 2 or 3 minutes for some strange reason. Automatic updates don't do that fortunately and are done pretty regularly.

Now some positive points:

1. The interface is decent and easy to get around. It's not the best thing I've ever seen but it's easier to understand than both Norton and AVG (for me at least).

2. The firewall (not sure how effective it is) gives you the option of allowing each program internet access as that program first tries. This was helpful in letting me know why my internet is so slow after boot-up. About a dozen programs are busy phoning home. The firewall does not produce a lot of warnings like Comodo or older versions of Zone Alarm.

3. I get daily virus definition updates.

I wouldn't recommend Rogers Online protection and I will be uninstalling it myself. It's not terrible but there are much better solutions out there. It is definitely a huge step backwards from the previous online protection with Norton that Rogers offered. That package was much slicker. AVG is also better, although the free version is anti-virus only.]]> http://www.dslreports.com/forum/remark,22590497 Mon, 22 Jun 2009 11:18:41 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22586979 Warhorse : I used the Norton Removal Tool to get rid of all the remnants of the original Roger's Virus suite before installing the new one. It was more or less " Out of the frying pan and into the fire " though. The new suite was horrible and basically slowed my system to a standstill! So, I got rid of all of Roger's stuff again and went with Avira. It works seamlessly and so far, absolutely no complaints. A full scan takes half the time the Rogers scan did!

AND, my 2 computers, one with Vista and the older one with XP SP3 are like new machines! They load much, much quicker!!!

I'd had a problem on the XP with a memory conflict and had blamed it on some other installations I had made around the same time I loaded the original Rogers suite, and now no more problem. So I suggest that anyone having some weird problems on their computers should try removing ALL the rogers security crap, and seeing if this helps.

Ah yes, isn't computing fun!
]]> http://www.dslreports.com/forum/remark,22586979 Sun, 21 Jun 2009 13:13:48 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22585320 anon :
said by Dustyn See Profile :

Haven't tried ROP nor will I ever try it.
I've also had Bell Sympatico in the past and they also offered me their own rebranded security suite of sorts... I'm not saying that these products don't work or aren't adequate, I just know that there are better products on the market.
The Rogers security software
The Bell Security software
The videotron security software

It's all the same software by the same company, Radial-Point.

Only the ISP branding on this sourced software may change (ie the name of it, but they are all the same).]]> http://www.dslreports.com/forum/remark,22585320 Sun, 21 Jun 2009 00:12:33 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22584774 Dustyn : Haven't tried ROP nor will I ever try it.
I've also had Bell Sympatico in the past and they also offered me their own rebranded security suite of sorts... I'm not saying that these products don't work or aren't adequate, I just know that there are better products on the market.]]> http://www.dslreports.com/forum/remark,22584774 Sat, 20 Jun 2009 21:35:56 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22579480 xtech1 : ^ Ok, all is well now. The glitch required a manual update a second time. The error was not resolved via auto-update.]]> http://www.dslreports.com/forum/remark,22579480 Fri, 19 Jun 2009 16:50:44 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22578920 xtech1 : I just noticed one glitch last night that I sent over to Norton tech support via email. The NIS 2009 settings for 'Microsoft Office Automatic Scan' refuses to be turned OFF.

....waiting to hear back.]]> http://www.dslreports.com/forum/remark,22578920 Fri, 19 Jun 2009 15:12:48 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22556299 dirtyjeffer : i uninstalled the ROP (not because i really had any issues with it) and have loaded the Avira free version to try...i will see how it goes for comparison.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22556299 Mon, 15 Jun 2009 19:45:34 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22554861 CFoo : Why would you install ROP? Rogers' software is bad (trying to be polite) and not even worth looking at.

I use strictly free versions of antivirus (Avira Antivir), firewall (Comodo firewall) and antispyware (Superantispyware) and all work amazingly well. ]]> http://www.dslreports.com/forum/remark,22554861 Mon, 15 Jun 2009 15:38:58 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22554196 cpsycho : I already instructed my rogers customers not to install it.]]> http://www.dslreports.com/forum/remark,22554196 Mon, 15 Jun 2009 13:19:45 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22551695 dirtyjeffer : well, i downloaded the Avira program just in case...if i notice any issues, i will uninstall the Rogers software and use that instead (or i could use AVG as i had it for years with no issues before).
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22551695 Sun, 14 Jun 2009 22:47:20 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22550814 anon :
said by dirtyjeffer See Profile :

the odd thing is, the only people complaining about it are the couple in this thread and in my other thread...i would think if it were a widespread issue, not only would there be more replies, but a few threads about it...there isn't.
give it time.. its new.

Also this forum isn't a heavy traffic forum.

You should have seen Bell.ca's old forum before they changed to the newer one. its was FULL of this shit.

Also, you haven't seen radial points forum witch they deleted a few times. heh

For some it just works and they need to know nothing else. This is likely your case.

Rogers is probably full of support calls. Unless you work there jeffy don't play it down just yet. heh

xtech1, the problems are across the board. Vista, XP etc... As said in another topic, they fixed it up a bit in the past few months.

Also, this thing is only 32-bit.]]> http://www.dslreports.com/forum/remark,22550814 Sun, 14 Jun 2009 19:51:47 EDT WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22550823 Sempronius :
said by xtech1 See Profile :

Hey Sempronius, thanks for the link.

Just got back from Best Buy off Queensway, picked up Norton Internet Security 2009 (it’s on sale for $49 until 06/18) to check out, as I need to find a good, simple to use security suite for our Rogers users.
You're welcome. And BTW, NIS 2009 is a great product. Further to this, you might be interested in checking out Comodo Internet Security Suite »personalfirewall.comodo.com/ I use the free firewall together with Norton AntiVirus 2009 and works perfectly; the perfect partner. It has high reviews, especially by PC mag. Read up on the CEO Melih Abdulhayoglu's bio »en.wikipedia.org/wiki/Melih_Abdulhayoglu]]> http://www.dslreports.com/forum/remark,22550823 Sun, 14 Jun 2009 19:45:17 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22550724 anon :
said by dirtyjeffer See Profile :

the odd thing is, the only people complaining about it are the couple in this thread and in my other thread...i would think if it were a widespread issue, not only would there be more replies, but a few threads about it...there isn't.
This may be because very few people who read/know about these forums would install any Rogers supplied software.]]> http://www.dslreports.com/forum/remark,22550724 Sun, 14 Jun 2009 19:18:58 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22550262 xtech1 : dirtyjeffer,

The problems I am seeing tend to be with Vista Home systems.]]> http://www.dslreports.com/forum/remark,22550262 Sun, 14 Jun 2009 17:11:38 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22550234 dirtyjeffer : the odd thing is, the only people complaining about it are the couple in this thread and in my other thread...i would think if it were a widespread issue, not only would there be more replies, but a few threads about it...there isn't.
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22550234 Sun, 14 Jun 2009 17:05:07 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22550219 xtech1 : Hey Sempronius, thanks for the link.

Just got back from Best Buy off Queensway, picked up Norton Internet Security 2009 (it’s on sale for $49 until 06/18) to check out, as I need to find a good, simple to use security suite for our Rogers users. So far so good, I also noticed you can install this program on up to 3 PCs. My test system is a Dell E521, AMD 5600+, 3 GB Ram, Vista Home. Install was very fast, updates were also fast and smooth - have not noticed any real system slowdowns. This computer is fully loaded with software (Office Ultimate, Adobe Master Collection, etc.). I’ll be running tests all day, so if I find anything worth noting I’ll make another post.

Of note, on this system using bootspeed.vbs I tested the following boot times...

With Rogers Online Protection: 118 seconds

After uninstalling ROP with no other firewall/AV programs: 88 seconds

With Norton IS 2009: 95 seconds ]]> http://www.dslreports.com/forum/remark,22550219 Sun, 14 Jun 2009 17:01:53 EDT WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22549620 Sempronius :
said by xtech1 See Profile :

Notification has been made to Rogers Communications (CC: Radialpoint) but there has been no appropriate response thus far.
Regards.
The one person who will get the appropriate answers you require is Ellen Roseman. She'll work on your behalf to get the answers/reponses you need, even to publishing the results on her website. I suggest drafting a letter of to Ellen explaining what you've explain in your OP. Here's her e-mail address, including website address: » eroseman@thestar.ca
»www.ellenroseman.com/?page_id=6]]> http://www.dslreports.com/forum/remark,22549620 Sun, 14 Jun 2009 14:10:33 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22549399 xtech1 : The most common problems that I have seen were first with data transfers, when a user would copy multiple files to a USB key (I remember a couple were Kingston models) and the system would disconnect the drive unexpectedly causing the transfer to fail. Also, one user had problems burning DVDs. I suspect this may have been caused by a buffer underrun problem or something where the Rogers software is interfering with the data flow.

Another common type of problem was in Vista OS systems where the ‘Device Manager’ link under ‘Tasks’ in the ‘System’ menu would no longer work. This is caused by a conflicting shell extension within the Windows registry. If you are using Vista Home SP2 edition and have the Rogers software loaded, I suggest you check your computer to see if this link is broken.

All the problems were resolved after removing the ROP program. ]]> http://www.dslreports.com/forum/remark,22549399 Sun, 14 Jun 2009 13:09:16 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22548573 anon : hehe This garbage app has a lot of known problems (and they are trying to hide it from the public).

»Re: New Service? - Rogers Online Protection

I myself have contacted Raidialpoint (and Bell who used to SELL this garbage). No reply ever from Radial point. Bell said its beyond the scope of their support (even though they charged people for this "security" app) and Radial point has deleted their forum a few times now.

I was wondering when a tech would talk up.

Anyhow, as for the crashes, non-authentication with radial-points servers (yes this app communicates with radial point and must connect to them even if you turn off do not send data check mark, regardless what you read here: »Re: New Service? - Rogers Online Protection), and a host of other problems (unipopuphidden heh), I suggest that Rogers techs start learning how to support this app and/or be open and share all you find (unlike Bell).]]> http://www.dslreports.com/forum/remark,22548573 Sun, 14 Jun 2009 08:10:10 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22547431 dirtyjeffer : i haven't had any issues...about the only complaint i have is the scans to seem to take a while (perhaps the program is a little slow at scanning, not sure).
--
Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability.]]> http://www.dslreports.com/forum/remark,22547431 Sat, 13 Jun 2009 21:59:19 EDT Re: WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22547323 Tristan : I agree, the Rogers Online Protection is not very good.

I've been telling everyone to avoid installing any software Rogers insists they "NEED".

Your firm was very accommodating by allowing users to install Norton Internet Security - I've had nothing but problems with Symantec's security packages, the very last being uninstalls that went horribly wrong.

Rogers Customers - avoid installing this crappy software, and tell Rogers to take their security suite and stuff it.

For home non-commercial users, there are good free alternatives, and even their paid packages are economical and worthwhile. Remember, if it came from Rogers, chuck it back at them.]]> http://www.dslreports.com/forum/remark,22547323 Sat, 13 Jun 2009 21:26:06 EDT WARNING: Do not load the new Rogers Online Protection (ROP) http://www.dslreports.com/forum/remark,22547206 xtech1 : As a tech manager, I can tell you without a doubt that the new Rogers Online Protection suite produced by Radialpoint is absolute garbage.

My company’s technical services department has had nothing but problems with employees using this software; as a complimentary service we give limited tech support for users in our firm for their home computers (many people bring sensitive work home).

Everything from broken internal Windows system links to disrupted data transfers, general system slowdowns and crashes, but the worst is that after a simple test by one of our techs he was able to bypass the ROP firewall using a three-year old cracker application!

Our policy states that everyone must have up-to-date firewall and virus protection if they are to bring work data home. We normally allowed Rogers with Norton Internet Security to be acceptable for our home users, but after this fiasco I am now spending my weekend drafting new policies and trying to get all of our users’ home systems to uninstall this crap.

Notification has been made to Rogers Communications (CC: Radialpoint) but there has been no appropriate response thus far.

Until an independent third-party review can be done, I strongly recommend that no Rogers customer should install or use this software.

Regards. ]]> http://www.dslreports.com/forum/remark,22547206 Sat, 13 Jun 2009 20:46:04 EDT