republican-creole
Search:  

 
theme to black backgroundlet page decide theme
HomeFind ServiceReviewsISP NewsFAQsForumsToolsDatabaseAbout 
 
   All ForumsHot TopicsGallery






how-to block ads


 
Forums » US Telco Support » AT&T » AT&T Southwest » DSL Slow/Capped - New Modem
Uniqs:
894		 Share Topic:
RSS topic:
toggle:
flat / full
normal / watch
Posting:
Post a:
Post a:
Links: ·AT&T Direct ·AT&T Southwest Reviews ·AT&T FAQ ·Older SBC FAQ ·Phone #s ·AT&T Speed Test
Setting up a WHS for remote access in a 3800HGV-B 2wire Gate »
« Uverse Avialability  

Y2kXLTSport
Hey Ref ... How Could You Miss That
Premium
join:2002-07-09
Crowley, TX

DSL Slow/Capped - New Modem

I just replaced my speedstream 4100 with a Motorola modem from AT&T store due to slowing download speeds. Got my speeds up from 300k/300k to 780k/300k on the 1.5mb plan. Was on chat with AT&T for an hour, they agreed to create a trouble ticket, then said a software glitch prevented them from creating . They also said the line was capped, but couldn't say why and couldn't do anything about it. .

Suggestions?
--
Let's Roll 9-11-01
permalink · 2009-06-14 16:00:21 · Print · Reply to this

Mountaineer1
Big WVU Fan
Premium,MVM
join:2002-01-12
Universe
·AT&T Yahoo

Re: DSL Slow/Capped - New Modem

Post your issue over in the AT&T Direct forum and have one of the techs look at it. Please read the Posting Rules,and don't reply to your own post until a certified technician answers you.
--
Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it.
permalink · 2009-06-14 16:39:42 · Reply to this

Y2kXLTSport
Hey Ref ... How Could You Miss That
Premium
join:2002-07-09
Crowley, TX

Re: DSL Slow/Capped - New Modem

I've posted over in the direct forum on sunday. Hopefully they can find some time to help me.
--
Let's Roll 9-11-01
permalink · 2009-06-17 20:48:07 · Reply to this

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:		 Checked his line, he's just about out of range for DSL. He does have uverse internet available to him though.

So I would go for the uverse internet.
permalink · 2009-06-19 21:26:26 · Reply to this

Y2kXLTSport
Hey Ref ... How Could You Miss That
Premium
join:2002-07-09
Crowley, TX
1 edit

Re: DSL Slow/Capped - New Modem

not sure i understand. I've had DSL for 5 years.
--
Let's Roll 9-11-01
with speeds of 1.2mb down, 380k up.
permalink · 2009-06-19 23:16:24 · Reply to this

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:		 They probably upgraded your field wiring to a new location. That's probably why.
permalink · 2009-06-20 11:51:09 · Reply to this

Y2kXLTSport
Hey Ref ... How Could You Miss That
Premium
join:2002-07-09
Crowley, TX

Re: DSL Slow/Capped - New Modem

FWIW:
Had an AT&T tech come out and check my line today, install a new splitter and NID. He told me at the door that my service would never be any faster. After talking a few minutes he told me i had to request to be moved to the RT that is 1000 ft down the street from me rather than the CO. I thought i'd already done that and been moved, but apparently not. So, theoretically, in 10 days or less, i will be provisioned out of the close RT.
--
Let's Roll 9-11-01
permalink · 2009-06-29 16:19:39 · Reply to this

Mountaineer1
Big WVU Fan
Premium,MVM
join:2002-01-12
Universe

Re: DSL Slow/Capped - New Modem

Hopefully that will fix your issue. Give us an update,then they get you moved to the RT.
--
Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it.
permalink · 2009-06-29 16:50:22 · Reply to this

Y2kXLTSport
Hey Ref ... How Could You Miss That
Premium
join:2002-07-09
Crowley, TX

Re: DSL Slow/Capped - New Modem

OK. They came today and provisioned me from the RT rather than the CO.

As soon as they reconnected, my speed test went from .6MB down to 1.3Mb down.

Called AT&T to upgrade to a 3.0 account AND.... they say it's not available on my account. Hoping this is due to the sytem needing to catch up to the shorter distance/performance.
--
Let's Roll 9-11-01
permalink · 2009-07-10 14:16:23 · Reply to this

Gaff
Every Villain Is Lemons

join:1999-09-05
Mineral Wells, TX
clubs:
·AT&T Southwest
·Suddenlink

2 edits

Re: DSL Slow/Capped - New Modem

The information in their internal database which tells them what speeds you have available to your home can often take several days to be updated after a change.

When David See Profile took a look at my line numbers and said I was good enough for Elite, it took a few days between him making the change in their systems and it actually being available.

If you're connected to a router then you can connect directly to the modem for a couple of minutes to pull those line stats and post them here. Alternatively, if you aren't comfortable doing that you can post in Direct and have David or one of the other wizards see what speeds your line can now support (hopefully Elite) and they can make the arrangements for it to actually become available to you.
--
My PC Gaming Blog
»thegaffadin.blogspot.com
permalink · 2009-07-10 17:43:54 · Print · Reply to this

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
·AT&T Midwest

Re: DSL Slow/Capped - New Modem

Another thing also is when you move from an C.O. to an R.T. connection it takes as least 24-48 hours to see the first sync numbers stored, and be able to access the port stats directly.

I told him in about 2 weeks he shouldn't have any problems ordering, and will probably be able to do it online.
permalink · 2009-07-10 17:46:24 · Reply to this

Y2kXLTSport
Hey Ref ... How Could You Miss That
Premium
join:2002-07-09
Crowley, TX

Re: DSL Slow/Capped - New Modem

if there's anything that i can do to make that happen faster, that would be helpful
--
Let's Roll 9-11-01
permalink · 2009-07-10 22:02:45 · Reply to this

wayjac
Premium,MVM
join:2001-12-22
Indy		 If you still have the motorola modem look at line 144 on the technicians readout page that line will show what your loop will support
permalink · 2009-07-10 15:18:00 · Reply to this

Y2kXLTSport
Hey Ref ... How Could You Miss That
Premium
join:2002-07-09
Crowley, TX

Re: DSL Slow/Capped - New Modem

i'm hooked up thru a router, so i have no idea how to get that?
--
Let's Roll 9-11-01
permalink · 2009-07-10 15:59:55 · Reply to this

wayjac
Premium,MVM
join:2001-12-22
Indy
·AT&T Midwest

Re: DSL Slow/Capped - New Modem

said by Y2kXLTSport See Profile :

i'm hooked up thru a router, so i have no idea how to get that?
You are correct having a router between the computer and the modem can prevent you from accessing that information
permalink · 2009-07-10 17:11:43 · Reply to this

Y2kXLTSport
Hey Ref ... How Could You Miss That
Premium
join:2002-07-09
Crowley, TX		 2 weeks and still no joy online. Will try again tomorrow, but......
--
Let's Roll 9-11-01
permalink · 2009-07-23 18:45:56 · Reply to this
Forums » US Telco Support » AT&T » AT&T SouthwestSetting up a WHS for remote access in a 3800HGV-B 2wire Gate »
« Uverse Avialability  

Sunday, 29-Nov 10:29:30 Terms of Use | Privacy Policy | Hosting by www.nac.net - DSL,Hosting & Co-lo | feedback | contact
over 10 years online! © 1999-2009 dslreports.com.
page compression OFF
Most commented news this week
· [122] Time Warner Cable Fires Broadside At Broadcasters
· [112] New AT&T Ad Campaign Hits Back At Verizon
· [96] Apple Joins AT&T Verizon Snark Fest
· [87] New Bill Takes Aim At Higher Verizon ETFs
· [80] TiVo Sees Record Customer Losses
· [75] Weekend Open Thread
· [74] Verizon CEO: Hulu Will Be Dead Soon
· [69] In-Flight Internet Headed For Bumpy Landing?
· [62] Thanksgiving Open Thread
· [40] EFF Wages War On Fine Print
Most people now reading
· Windows 7 boot manager editing questions [Microsoft Help]
· Evading throttling with uTP / uTorrent 1.9a [TekSavvy]
· Anyone have a problem [Software]
· Digital Channel Lineup without a Box??? [Comcast Cable TV]
· What is the spell hit cap for a lvl 80 full arcane spec mage [World of Warcraft]
· [WIN7] Let's See Your Win 7 Desktop [Microsoft Help]
· [Snow Leopard] NFS Mounts - no more Directory Utility [All Things Macintosh]
· Blue Ray: Samsung BD-P3600 or LG BD390 [Audio/Video Chat]
· Comcrap and their cruddy cable service [Comcast Cable TV]