DSL Slow/Capped - New Modem in AT&T Southwest http://www.dslreports.com/forum/r22549958 en Tue, 01 Dec 2009 08:24:10 EDT Tue, 01 Dec 2009 08:24:10 EDT Re: DSL Slow/Capped - New Modem http://www.dslreports.com/forum/remark,22756188 Y2kXLTSport : 2 weeks and still no joy online. Will try again tomorrow, but...... :(
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Let's Roll 9-11-01]]> http://www.dslreports.com/forum/remark,22756188 Thu, 23 Jul 2009 18:45:56 EDT Re: DSL Slow/Capped - New Modem http://www.dslreports.com/forum/remark,22689233 Y2kXLTSport : if there's anything that i can do to make that happen faster, that would be helpful
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Let's Roll 9-11-01]]> http://www.dslreports.com/forum/remark,22689233 Fri, 10 Jul 2009 22:02:45 EDT Re: DSL Slow/Capped - New Modem http://www.dslreports.com/forum/remark,22688051 David : Another thing also is when you move from an C.O. to an R.T. connection it takes as least 24-48 hours to see the first sync numbers stored, and be able to access the port stats directly.

I told him in about 2 weeks he shouldn't have any problems ordering, and will probably be able to do it online. ]]> http://www.dslreports.com/forum/remark,22688051 Fri, 10 Jul 2009 17:46:24 EDT Re: DSL Slow/Capped - New Modem http://www.dslreports.com/forum/remark,22688037 Gaff : The information in their internal database which tells them what speeds you have available to your home can often take several days to be updated after a change.

When David See Profile took a look at my line numbers and said I was good enough for Elite, it took a few days between him making the change in their systems and it actually being available.

If you're connected to a router then you can connect directly to the modem for a couple of minutes to pull those line stats and post them here. Alternatively, if you aren't comfortable doing that you can post in Direct and have David or one of the other wizards see what speeds your line can now support (hopefully Elite) and they can make the arrangements for it to actually become available to you.
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My PC Gaming Blog
»thegaffadin.blogspot.com]]> http://www.dslreports.com/forum/remark,22688037 Fri, 10 Jul 2009 17:43:54 EDT Re: DSL Slow/Capped - New Modem http://www.dslreports.com/forum/remark,22687860 wayjac :
said by Y2kXLTSport See Profile :

i'm hooked up thru a router, so i have no idea how to get that?
You are correct having a router between the computer and the modem can prevent you from accessing that information]]> http://www.dslreports.com/forum/remark,22687860 Fri, 10 Jul 2009 17:11:43 EDT Re: DSL Slow/Capped - New Modem http://www.dslreports.com/forum/remark,22687421 Y2kXLTSport : i'm hooked up thru a router, so i have no idea how to get that?
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Let's Roll 9-11-01]]> http://www.dslreports.com/forum/remark,22687421 Fri, 10 Jul 2009 15:59:55 EDT Re: DSL Slow/Capped - New Modem http://www.dslreports.com/forum/remark,22687202 wayjac : If you still have the motorola modem look at line 144 on the technicians readout page that line will show what your loop will support]]> http://www.dslreports.com/forum/remark,22687202 Fri, 10 Jul 2009 15:18:00 EDT Re: DSL Slow/Capped - New Modem http://www.dslreports.com/forum/remark,22686839 Y2kXLTSport : OK. They came today and provisioned me from the RT rather than the CO.

As soon as they reconnected, my speed test went from .6MB down to 1.3Mb down.

Called AT&T to upgrade to a 3.0 account AND.... they say it's not available on my account. Hoping this is due to the sytem needing to catch up to the shorter distance/performance.
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Let's Roll 9-11-01]]> http://www.dslreports.com/forum/remark,22686839 Fri, 10 Jul 2009 14:16:23 EDT Re: DSL Slow/Capped - New Modem http://www.dslreports.com/forum/remark,22629668 Mountaineer1 : Hopefully that will fix your issue. Give us an update,then they get you moved to the RT.
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Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it.]]> http://www.dslreports.com/forum/remark,22629668 Mon, 29 Jun 2009 16:50:22 EDT Re: DSL Slow/Capped - New Modem http://www.dslreports.com/forum/remark,22629488 Y2kXLTSport : FWIW:
Had an AT&T tech come out and check my line today, install a new splitter and NID. He told me at the door that my service would never be any faster. After talking a few minutes he told me i had to request to be moved to the RT that is 1000 ft down the street from me rather than the CO. I thought i'd already done that and been moved, but apparently not. So, theoretically, in 10 days or less, i will be provisioned out of the close RT.
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Let's Roll 9-11-01]]> http://www.dslreports.com/forum/remark,22629488 Mon, 29 Jun 2009 16:19:39 EDT Re: DSL Slow/Capped - New Modem http://www.dslreports.com/forum/remark,22582753 David : They probably upgraded your field wiring to a new location. That's probably why. ]]> http://www.dslreports.com/forum/remark,22582753 Sat, 20 Jun 2009 11:51:09 EDT Re: DSL Slow/Capped - New Modem http://www.dslreports.com/forum/remark,22581271 Y2kXLTSport : not sure i understand. I've had DSL for 5 years.
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Let's Roll 9-11-01
with speeds of 1.2mb down, 380k up.]]> http://www.dslreports.com/forum/remark,22581271 Fri, 19 Jun 2009 23:16:24 EDT Re: DSL Slow/Capped - New Modem http://www.dslreports.com/forum/remark,22580746 David : Checked his line, he's just about out of range for DSL. He does have uverse internet available to him though.

So I would go for the uverse internet. ]]> http://www.dslreports.com/forum/remark,22580746 Fri, 19 Jun 2009 21:26:26 EDT Re: DSL Slow/Capped - New Modem http://www.dslreports.com/forum/remark,22569158 Y2kXLTSport : I've posted over in the direct forum on sunday. Hopefully they can find some time to help me. :)
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Let's Roll 9-11-01]]> http://www.dslreports.com/forum/remark,22569158 Wed, 17 Jun 2009 20:48:07 EDT Re: DSL Slow/Capped - New Modem http://www.dslreports.com/forum/remark,22550105 Mountaineer1 : Post your issue over in the AT&T Direct forum and have one of the techs look at it. Please read the Posting Rules,and don't reply to your own post until a certified technician answers you.
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Got a Clark,Crown,Drexel forklift and need technical advice? Ask me about it.]]> http://www.dslreports.com/forum/remark,22550105 Sun, 14 Jun 2009 16:39:42 EDT DSL Slow/Capped - New Modem http://www.dslreports.com/forum/remark,22549958 Y2kXLTSport : I just replaced my speedstream 4100 with a Motorola modem from AT&T store due to slowing download speeds. Got my speeds up from 300k/300k to 780k/300k on the 1.5mb plan. Was on chat with AT&T for an hour, they agreed to create a trouble ticket, then said a software glitch prevented them from creating :(. They also said the line was capped, but couldn't say why and couldn't do anything about it. :mad:.

Suggestions?
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Let's Roll 9-11-01]]> http://www.dslreports.com/forum/remark,22549958 Sun, 14 Jun 2009 16:00:21 EDT