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Links: ·Shaw FAQ ·Shaw Support Site ·Shaw AUP ·Shaw Speed Test
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therealgillz

join:2009-06-09

[ON] Shaw Cable Packet Loss + Ping + Lag

Recently I've had some issues with Shaw. In games people are telling me that I appear skippy, and in the course of about 10 minutes I'll get one or two "CONNECTION INTERRUPTED" messages which last about a second, or about half a second.

It's getting a bit ridiculous, I also get higher pings then I should to most places, and if I ping yahoo.com, the pings go from 40 to 60 to sometimes 120.

I'm running a Dlink router with QoS enabled, all my game packets have first priority.

I really think it's Shaw, and right now I'm VERY close to going DSL (Which in this case would be Bell). I never remembered having any type of issues like this with Bell.

Anyone else experiencing the same thing? Any tests I can run and post here?

Thanks!

Anonimuz

join:2008-12-08
canada

Check out the tools section, do a line quality test and a smokeping test and post your results. Also phone in so your modem levels/errors and such can be looked at.


therealgillz

join:2009-06-09

2 edits

Okay, I did three tests.

»/linequality/nil/2531649
»/linequality/nil/2531650
»/linequality/nil/2531743

I do get some spikes, what do you think?

I checked other results from people on Shaw cable, and most of them don't get the results I get, they get almost 100% green bars all the time.

=\

Did one 5 minutes ago, here. »/linequality/nil/2532232


Anonimuz

join:2008-12-08
canada

yeah, looks like a cabling issue, as there are spikes at the last hop to your modem. I'd book a service call so the tech can look for noise/packet loss caused by bad house wiring, or possibly node issues.


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