Zorlac
@comcast.net
|  SB6120 - Time is wrong
I noticed that the time is wrong when I login to my Motorola SURFboard SB6120 via 192.168.100.1.
Resetting to factory defaults, restarting, etc. do not fix the problem.
Motorola says to get firmware updates from the ISP. My ISP (Comcast) claims they do not do firmware updates on modems.
Any ideas on how to fix the time? I am guessing it is a Standard vs. Daylight Savings Time issue.
I live in Spokane, WA USA.
Here is the info about my modem:
Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB6120-1.0.1.7-SCM00-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 1.0
Firmware Build Time: Mar 20 2009 17:48:45 |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ
4 edits | What is the time ?
Is it the default of 1970-01-01 00:00: something ?
Was it ever correct ?
The modem needs to talk to the T.O.D. (Time Of Day) server to be able to display the current and correct time.
The server may be offline, or for whatever the reason, the modem is not able to receive that information from it.
If you are indeed referring to standard vs. daylight savings time, modems can't differentiate that and will display standard time.
Either way, it is really not something to be concerned with other than having the correct time stamps on the error log entries.
In no way does it have any affect on connectivity.
said by Zorlac :
My ISP (Comcast) claims they do not do firmware updates on modems.
Whichever CSR told you that is totally clueless !!  |
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jeffd10
join:2004-07-20
Panama City Beach, FL | reply to Zorlac
Had comcast tech tel lme the same thing."They dont send out the firmware, the manufacture does:. |
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hussle87
Premium
join:2008-01-06
Sykesville, MD | reply to Zorlac
Just goes to tell you there is some really stupid people at comcast. |
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madden2k5
join:2009-04-09
Portsmouth, VA
 ·Cox HSI
1 edit | reply to Zorlac
said by Zorlac :
I noticed that the time is wrong when I login to my Motorola SURFboard SB6120 via 192.168.100.1.
Resetting to factory defaults, restarting, etc. do not fix the problem.
Motorola says to get firmware updates from the ISP. My ISP (Comcast) claims they do not do firmware updates on modems.
Any ideas on how to fix the time? I am guessing it is a Standard vs. Daylight Savings Time issue.
I live in Spokane, WA USA.
Here is the info about my modem:
Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB6120-1.0.1.7-SCM00-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 1.0
Firmware Build Time: Mar 20 2009 17:48:45
Thats March 20th date is for when the firmware was released, and that the newest one they have out atm. Because im with Cox for my ISP, and that the lastest one they are pushing to the modem.
Anyways thats not your time and date. that just the modems firmware info page pretty much.
EDIT: The correct time and date will be on the main page which is the page that loads when you first load this page »192.168.100.1/ |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ
2 edits | reply to hussle87
said by hussle87  :Just goes to tell you there is some really stupid people at comcast. I don't think that "stupid" is the proper, or the correct term...
How about *ignorant* due to a lack of proper/thorough training ?  |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ
1 edit | reply to madden2k5
EDIT: The correct time and date will be on the main page which is the page that loads when you first load this page » 192.168.100.1/
My Moto SB5100 doesn't display it there.. |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ
1 edit | reply to jeffd10
said by jeffd10 :Had comcast tech tel lme the same thing."They dont send out the firmware, the manufacture does:. The initial/then current version is installed by the manufacturer when the modem is shipped from the factory.
Any updates are sent to the cable ISP's who BTW, may alter them somewhat and then install them via their network.
There is no way for the manufacturer, or for the end user to further update them directly. |
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Mike Wolf
join:2009-05-24
Beachwood, NJ
1 edit | reply to jeffd10
Not true, Comcast does. The manufacturer sends the firmware to the service provider (Comcast) and the provider pushes it out to the equipment at thier disclosure. The manufacturer wouldnt have the ability to send it out to each customer anyway, and even if they provided a link on the website the end user (customer) has no ability to install it without voiding the warrenty. |
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Zorlac
@comcast.net | reply to Zorlac
I am looking at the main page for date and time. For instance, it currently says:
"Jun 14 2009 21:14:47"
It is 10:15 PM in WA state right now. |
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tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
·Comcast
| reply to Zorlac
said by Zorlac :
Any ideas on how to fix the time? I am guessing it is a Standard vs. Daylight Savings Time issue.
Nothing to fix. Daylight savings being a artifical and highly variable as to where it's applied, on a nationwide/worldwide. network it would add confusion.
It does not effect your throughput in anyway. |
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neil0311
join:2005-07-24
Marietta, GA
2 edits | said by tshirt :Daylight savings being a artifical and highly variable as to where it's applied, on a nationwide/worldwide. network it would add confusion. Most products reference time via UTC (zulu time) and then take an offset to that based on the time zone. Each time zone has a well known and specific offset based on the date. Operating systems and a host of phones and other devices navigate this properly. Not that difficult to do. |
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rendrenner
join:2005-09-03
Grandville, MI
| reply to Zorlac
Nothing to change. Your modem is correct. DST is pretty much meaningless for the modems. There is nothing they do that would depend on that time.
Comcast does push out the new firmware to modems but not at the customers request. Anyone at the call center would really not know anything about it. The modem will get it when its hooked up to the network. |
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tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
·Comcast
| reply to neil0311
said by neil0311 :said by tshirt :Daylight savings being a artifical and highly variable as to where it's applied, on a nationwide/worldwide. network it would add confusion. Most products reference time via UTC (zulu time) and then take an offset to that based on the time zone. Each time zone has a well known and specific offset based on the date. Operating systems and a host of phones and other devices navigate this properly. Not that difficult to do. That is correct, and makes sense for individual computers, O/S's, phone etc. where the correct current local time is of interest to the user, and worth the extra code.
However for a modem, with limited memory/processing, which is not intended as a timekeeping device, it is a very low priority.
Further, when an network engineer is tracing a problem from point A to B...Z, they shouldn't need to know your exact local time zone/DST status (examples would be Arizona or Indiana where you could be across the street from another timezone which may or may not use DST) all they need to know is the standard offset for the NOC/CRAN of each point, it makes finding 1 or more transactions occuring at a given time, out of the billions that are logged much easier. |
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wanger
join:2008-04-20
Reading, PA | reply to Zorlac
My question is, who has that much time on their hands to be concerned with a modem keeping the correct time as long as it is working? |
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djdanska
Premium,MVM
join:2001-04-21
Glen Ellyn, IL
clubs:
 ·Sprint Mobile Broa..
·T-Mobile US
 ·A + Net
·Mediacom
·RCN CABLE
| reply to Zorlac
And even if they bend over and push another newer firmware to you, the chances of it actually fixing your issue is extremely slim. I never heard of a firmware update fix a time issue. I think there is a server for that.
--
The day the child realizes that all adults are imperfect, he becomes an adolescent; the day he forgives them, he becomes an adult. The day he forgives himself, he becomes wise.
Alden Nowlan |
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madden2k5
join:2009-04-09
Portsmouth, VA
·Cox HSI
2 edits | reply to EG
said by EG :EDIT: The correct time and date will be on the main page which is the page that loads when you first load this page » 192.168.100.1/ That may be so with your particular modem/version of firmware.. My Moto SB5100 doesn't display it there.. Uh correct me if im wrong... but we are talking about the 6120... and not the 5100. I know with the 6120 the time and date is displayed on the main page. |
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djdanska
Premium,MVM
join:2001-04-21
Glen Ellyn, IL
clubs:
·Sprint Mobile Broa..
·T-Mobile US
·A + Net
·Mediacom
·RCN CABLE
| said by madden2k5 :said by EG :EDIT: The correct time and date will be on the main page which is the page that loads when you first load this page » 192.168.100.1/ That may be so with your particular modem/version of firmware.. My Moto SB5100 doesn't display it there.. Uh correct me if im wrong... but we are talking about the 6120... and not the 5100. I know with the 6120 the time and date is displayed on the main page. Well, i'll be. It does! And mine is about 30 seconds fast. Should i give comcast a call too? lol.
--
The day the child realizes that all adults are imperfect, he becomes an adolescent; the day he forgives them, he becomes an adult. The day he forgives himself, he becomes wise.
Alden Nowlan |
|
madden2k5
join:2009-04-09
Portsmouth, VA | Lol if your worried about 30 seconds, then i feel bad for you. |
|
djdanska
Premium,MVM
join:2001-04-21
Glen Ellyn, IL
clubs:
·Sprint Mobile Broa..
·T-Mobile US
·A + Net
·Mediacom
·RCN CABLE
| said by madden2k5 :Lol if your worried about 30 seconds, then i feel bad for you. Nah, It was just a bad joke. I can care less if it thinks it's january 1, 1970.
--
The day the child realizes that all adults are imperfect, he becomes an adolescent; the day he forgives them, he becomes an adult. The day he forgives himself, he becomes wise.
Alden Nowlan |
|
