SB6120 - Time is wrong in Comcast HSI http://www.dslreports.com/forum/r22551367 en Sat, 05 Dec 2009 14:34:33 EDT Sat, 05 Dec 2009 14:34:33 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22556497 anon : Thanks everyone! I learned a wealth of info here. For example, I learned how to check my config file via DHCPForce to make sure I am getting the service tier I am paying for (currently trying out "Ultra" via a special promo price). Very good info on these forums. I should sign-up! :)]]> http://www.dslreports.com/forum/remark,22556497 Mon, 15 Jun 2009 20:19:17 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22555933 madden2k5 :
said by EG See Profile :

I just stated a fact for comparison purposes, and to reinforce what I stated about not all makes and modems display it there. So your point is ?? :uhh: :p
My point is.. the 6120 T&D info is on the main page, and your post had nothing to do with what he asked. All you did was bring up another model of modem, and we were not talking about it.

So until motorola does some kind firmware update to move this kind of info, and if they ever even do that on this model of modem. So until something like that happens, What i posted was only correct, and what you posted really had nothing to do with the question regarding the 6120 modem.]]> http://www.dslreports.com/forum/remark,22555933 Mon, 15 Jun 2009 18:45:47 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22555841 EG : Amazing how a thread can evolve with so many echoes !! :o :uhh: ;) :D]]> http://www.dslreports.com/forum/remark,22555841 Mon, 15 Jun 2009 18:29:05 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22555829 EG :
said by madden2k5 See Profile :

said by EG See Profile :

EDIT: The correct time and date will be on the main page which is the page that loads when you first load this page »192.168.100.1/
That may be so with your particular modem/version of firmware..

My Moto SB5100 doesn't display it there..
Uh correct me if im wrong... but we are talking about the 6120... and not the 5100. I know with the 6120 the time and date is displayed on the main page.
I just stated a fact for comparison purposes, and to reinforce what I stated about not all makes and modems display it there. So your point is ?? :uhh: :p]]> http://www.dslreports.com/forum/remark,22555829 Mon, 15 Jun 2009 18:27:30 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22555427 PGHammer : Exactly. The CSRs would *usually* not know when a firmware change occurs (unless a firmware change is mandated due to a specific issue regarding a particular brand of cable modem, such as a new model), as the push is triggered by the network operations center (NOC) for a system/cluster/region. (Example: New firmware or updated firmware for the SB-5120 would leave West Chester, PA (Comcast Eastern Region NOC) for Manassas, VA (DC Metro Cluster NOC) and land in Capitol Heights, MD (NOC for Comcast of Prince George's County, MD, on Ritchie-Marlboro Road) before landing at my cable modem.) In fact, a NOC may actually *block* a firmware update (at the system or cluster level); however, the NOC operations director must sign off on it. (In short, there had better be a good reason for the HALT sign going up.)]]> http://www.dslreports.com/forum/remark,22555427 Mon, 15 Jun 2009 17:15:14 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22553306 mustang46 : here's mine...taken about 3 mins ago
Time is correct.
Click for full size
]]> http://www.dslreports.com/forum/remark,22553306 Mon, 15 Jun 2009 10:42:52 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22553282 djdanska :
said by Zorlac :

It really is not that big of a deal to me either. I just simply learned yesterday how to access my modem and was curious how to upgrade the firmware. I noticed the time being wrong and figured it was a bug.

Anyways, I have talked to 3 people at Comcast now and they all claim that they do not do firmware updates.

I give up haha. I am guessing they dont want people hacking modems and this is why user updateable firmware is not allowed.
My firmware is the same as yours, as is everyone here who has a 6120. Even if they where to do a firmware update, they most likely don't have a newer firmware to push to you anyway. I am fairly sure it is a TOD server issue or a clock on a server is off. Something a firmware update won't fix. Your luck, it will get rid of the clock! They do change stuff occasionally on firmware updates.
--
The day the child realizes that all adults are imperfect, he becomes an adolescent; the day he forgives them, he becomes an adult. The day he forgives himself, he becomes wise.
Alden Nowlan]]> http://www.dslreports.com/forum/remark,22553282 Mon, 15 Jun 2009 10:37:32 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22553207 madden2k5 :
said by Zorlac :

It really is not that big of a deal to me either. I just simply learned yesterday how to access my modem and was curious how to upgrade the firmware. I noticed the time being wrong and figured it was a bug.

Anyways, I have talked to 3 people at Comcast now and they all claim that they do not do firmware updates.

I give up haha. I am guessing they dont want people hacking modems and this is why user updateable firmware is not allowed.
Well your modem has the lastest firmware update, like i said before i have same modem, and thats the same firmware its running. Hell the firmware was released only march 20th, so its only been a few months, and the modem is around a year old.

Btw comcast may say they don't do firmware updates, but thats a lie because the modem companys supply them with them, and they(your ISP) sends them to your modem.]]> http://www.dslreports.com/forum/remark,22553207 Mon, 15 Jun 2009 10:23:29 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22553187 anon : It really is not that big of a deal to me either. I just simply learned yesterday how to access my modem and was curious how to upgrade the firmware. I noticed the time being wrong and figured it was a bug.

Anyways, I have talked to 3 people at Comcast now and they all claim that they do not do firmware updates.

I give up haha. I am guessing they dont want people hacking modems and this is why user updateable firmware is not allowed.]]> http://www.dslreports.com/forum/remark,22553187 Mon, 15 Jun 2009 10:19:43 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22553095 djdanska :
said by madden2k5 See Profile :

Yeah.. I mean hell aint that why windows has a clock down in the corner for? or even hell on vista they have a bigger one in the top right corner if needed :)
Or your cell phone, your vcr, your cable box, watch, clock on the wall, microwave, tv guide channel, etc.. If you have a hard time knowing the time, i think you need a new watch or clock radio!
--
The day the child realizes that all adults are imperfect, he becomes an adolescent; the day he forgives them, he becomes an adult. The day he forgives himself, he becomes wise.
Alden Nowlan]]> http://www.dslreports.com/forum/remark,22553095 Mon, 15 Jun 2009 09:54:04 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22553083 madden2k5 : Yeah.. I mean hell aint that why windows has a clock down in the corner for? or even hell on vista they have a bigger one in the top right corner if needed :)]]> http://www.dslreports.com/forum/remark,22553083 Mon, 15 Jun 2009 09:51:47 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22553074 djdanska :
said by madden2k5 See Profile :

Lol if your worried about 30 seconds, then i feel bad for you.
Nah, It was just a bad joke. I can care less if it thinks it's january 1, 1970.
--
The day the child realizes that all adults are imperfect, he becomes an adolescent; the day he forgives them, he becomes an adult. The day he forgives himself, he becomes wise.
Alden Nowlan]]> http://www.dslreports.com/forum/remark,22553074 Mon, 15 Jun 2009 09:49:49 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22553065 madden2k5 : Lol if your worried about 30 seconds, then i feel bad for you.]]> http://www.dslreports.com/forum/remark,22553065 Mon, 15 Jun 2009 09:48:41 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22553040 djdanska :
said by madden2k5 See Profile :

said by EG See Profile :

EDIT: The correct time and date will be on the main page which is the page that loads when you first load this page »192.168.100.1/
That may be so with your particular modem/version of firmware..

My Moto SB5100 doesn't display it there..
Uh correct me if im wrong... but we are talking about the 6120... and not the 5100. I know with the 6120 the time and date is displayed on the main page.
Well, i'll be. It does! And mine is about 30 seconds fast. Should i give comcast a call too? lol.
--
The day the child realizes that all adults are imperfect, he becomes an adolescent; the day he forgives them, he becomes an adult. The day he forgives himself, he becomes wise.
Alden Nowlan]]> http://www.dslreports.com/forum/remark,22553040 Mon, 15 Jun 2009 09:42:29 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22553009 madden2k5 :
said by EG See Profile :

EDIT: The correct time and date will be on the main page which is the page that loads when you first load this page »192.168.100.1/
That may be so with your particular modem/version of firmware..

My Moto SB5100 doesn't display it there..
Uh correct me if im wrong... but we are talking about the 6120... and not the 5100. I know with the 6120 the time and date is displayed on the main page.]]> http://www.dslreports.com/forum/remark,22553009 Mon, 15 Jun 2009 09:33:27 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22552997 djdanska : And even if they bend over and push another newer firmware to you, the chances of it actually fixing your issue is extremely slim. I never heard of a firmware update fix a time issue. I think there is a server for that.
--
The day the child realizes that all adults are imperfect, he becomes an adolescent; the day he forgives them, he becomes an adult. The day he forgives himself, he becomes wise.
Alden Nowlan]]> http://www.dslreports.com/forum/remark,22552997 Mon, 15 Jun 2009 09:30:40 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22552887 wanger : My question is, who has that much time on their hands to be concerned with a modem keeping the correct time as long as it is working?]]> http://www.dslreports.com/forum/remark,22552887 Mon, 15 Jun 2009 09:03:04 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22552866 tshirt :
said by neil0311 See Profile :

said by tshirt See Profile :

Daylight savings being a artifical and highly variable as to where it's applied, on a nationwide/worldwide. network it would add confusion.
Most products reference time via UTC (zulu time) and then take an offset to that based on the time zone. Each time zone has a well known and specific offset based on the date. Operating systems and a host of phones and other devices navigate this properly. Not that difficult to do.
That is correct, and makes sense for individual computers, O/S's, phone etc. where the correct current local time is of interest to the user, and worth the extra code.
However for a modem, with limited memory/processing, which is not intended as a timekeeping device, it is a very low priority.
Further, when an network engineer is tracing a problem from point A to B...Z, they shouldn't need to know your exact local time zone/DST status (examples would be Arizona or Indiana where you could be across the street from another timezone which may or may not use DST) all they need to know is the standard offset for the NOC/CRAN of each point, it makes finding 1 or more transactions occuring at a given time, out of the billions that are logged much easier.]]> http://www.dslreports.com/forum/remark,22552866 Mon, 15 Jun 2009 08:56:36 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22552814 rendrenner : Nothing to change. Your modem is correct. DST is pretty much meaningless for the modems. There is nothing they do that would depend on that time.

Comcast does push out the new firmware to modems but not at the customers request. Anyone at the call center would really not know anything about it. The modem will get it when its hooked up to the network. ]]> http://www.dslreports.com/forum/remark,22552814 Mon, 15 Jun 2009 08:37:03 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22552749 neil0311 :
said by tshirt See Profile :

Daylight savings being a artifical and highly variable as to where it's applied, on a nationwide/worldwide. network it would add confusion.
Most products reference time via UTC (zulu time) and then take an offset to that based on the time zone. Each time zone has a well known and specific offset based on the date. Operating systems and a host of phones and other devices navigate this properly. Not that difficult to do.]]> http://www.dslreports.com/forum/remark,22552749 Mon, 15 Jun 2009 08:19:47 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22552545 tshirt :
said by Zorlac :

Any ideas on how to fix the time? I am guessing it is a Standard vs. Daylight Savings Time issue.

Nothing to fix. Daylight savings being a artifical and highly variable as to where it's applied, on a nationwide/worldwide. network it would add confusion.
It does not effect your throughput in anyway.]]> http://www.dslreports.com/forum/remark,22552545 Mon, 15 Jun 2009 05:58:22 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22552264 anon : I am looking at the main page for date and time. For instance, it currently says:

"Jun 14 2009 21:14:47"

It is 10:15 PM in WA state right now.]]> http://www.dslreports.com/forum/remark,22552264 Mon, 15 Jun 2009 01:42:21 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22552023 Mike Wolf : Not true, Comcast does. ;) The manufacturer sends the firmware to the service provider (Comcast) and the provider pushes it out to the equipment at thier disclosure. The manufacturer wouldnt have the ability to send it out to each customer anyway, and even if they provided a link on the website the end user (customer) has no ability to install it without voiding the warrenty.]]> http://www.dslreports.com/forum/remark,22552023 Sun, 14 Jun 2009 23:57:01 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22551882 EG :
said by jeffd10 See Profile :

Had comcast tech tel lme the same thing."They dont send out the firmware, the manufacture does:.
The initial/then current version is installed by the manufacturer when the modem is shipped from the factory.

Any updates are sent to the cable ISP's who BTW, may alter them somewhat and then install them via their network.

There is no way for the manufacturer, or for the end user to further update them directly.]]> http://www.dslreports.com/forum/remark,22551882 Sun, 14 Jun 2009 23:24:04 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22551834 EG :
EDIT: The correct time and date will be on the main page which is the page that loads when you first load this page »192.168.100.1/
That may be so with your particular modem/version of firmware..

My Moto SB5100 doesn't display it there..]]> http://www.dslreports.com/forum/remark,22551834 Sun, 14 Jun 2009 23:14:12 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22551822 EG :
said by hussle87 See Profile :

Just goes to tell you there is some really stupid people at comcast.
I don't think that "stupid" is the proper, or the correct term...

How about *ignorant* due to a lack of proper/thorough training ? ;)]]> http://www.dslreports.com/forum/remark,22551822 Sun, 14 Jun 2009 23:11:36 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22551794 madden2k5 :
said by Zorlac :

I noticed that the time is wrong when I login to my Motorola SURFboard SB6120 via 192.168.100.1.

Resetting to factory defaults, restarting, etc. do not fix the problem.

Motorola says to get firmware updates from the ISP. My ISP (Comcast) claims they do not do firmware updates on modems.

Any ideas on how to fix the time? I am guessing it is a Standard vs. Daylight Savings Time issue.

I live in Spokane, WA USA.

Here is the info about my modem:

Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB6120-1.0.1.7-SCM00-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 1.0
Firmware Build Time: Mar 20 2009 17:48:45
Thats March 20th date is for when the firmware was released, and that the newest one they have out atm. Because im with Cox for my ISP, and that the lastest one they are pushing to the modem.

Anyways thats not your time and date. that just the modems firmware info page pretty much.

EDIT: The correct time and date will be on the main page which is the page that loads when you first load this page »192.168.100.1/ ]]> http://www.dslreports.com/forum/remark,22551794 Sun, 14 Jun 2009 23:06:11 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22551716 hussle87 : Just goes to tell you there is some really stupid people at comcast.]]> http://www.dslreports.com/forum/remark,22551716 Sun, 14 Jun 2009 22:51:12 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22551597 jeffd10 : Had comcast tech tel lme the same thing."They dont send out the firmware, the manufacture does:.]]> http://www.dslreports.com/forum/remark,22551597 Sun, 14 Jun 2009 22:32:21 EDT Re: SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22551430 EG : What is the time ?

Is it the default of 1970-01-01 00:00: something ?

Was it ever correct ?

The modem needs to talk to the T.O.D. (Time Of Day) server to be able to display the current and correct time.

The server may be offline, or for whatever the reason, the modem is not able to receive that information from it.

If you are indeed referring to standard vs. daylight savings time, modems can't differentiate that and will display standard time.

Either way, it is really not something to be concerned with other than having the correct time stamps on the error log entries.

In no way does it have any affect on connectivity.

said by Zorlac :

My ISP (Comcast) claims they do not do firmware updates on modems.
Whichever CSR told you that is totally clueless !! :uhh:]]> http://www.dslreports.com/forum/remark,22551430 Sun, 14 Jun 2009 22:03:18 EDT SB6120 - Time is wrong http://www.dslreports.com/forum/remark,22551367 anon : I noticed that the time is wrong when I login to my Motorola SURFboard SB6120 via 192.168.100.1.

Resetting to factory defaults, restarting, etc. do not fix the problem.

Motorola says to get firmware updates from the ISP. My ISP (Comcast) claims they do not do firmware updates on modems.

Any ideas on how to fix the time? I am guessing it is a Standard vs. Daylight Savings Time issue.

I live in Spokane, WA USA.

Here is the info about my modem:

Model Name: SB6120
Vendor Name: Motorola
Firmware Name: SB6120-1.0.1.7-SCM00-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 1.0
Firmware Build Time: Mar 20 2009 17:48:45]]> http://www.dslreports.com/forum/remark,22551367 Sun, 14 Jun 2009 21:50:56 EDT