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« Internet and Telephony Service  

RockyBB
Premium
join:2005-01-31
Longmont, CO

Verizon New Jersey POTS question...

Anyone in NJ notice that variable call forwarding is only sending out one call at a time? I have a customer that is an answering service and they're complaining that their customers can't send two calls at time -- the 2nd attempt while the first one is ongoing gets a busy signal. When we call the CFN directly, we can stack up as many calls as the ACD can accept. Problem started this month (June).

TIA!
permalink · 2009-06-15 00:25:59 · Reply to this
AdrianG17

join:2006-10-26
New York, NY

Re: Verizon New Jersey POTS question...

Rocky,

Verizon Provides RFC with a designated number of call Paths so one number being forwarded can have from 1 to 99 Call paths on it.

Maybe your Call Path set up fell off if this just started happening in June. Just a guess, weirder things have happened at Verizon

Call the repair line an Specialist should be able to type the correction in 30 minutes, but it will take at least a day for them to figure it out.

Regards,

Adrian Gonzalez
Verizon Telecom
Sr. Account Executive
BSG Premier Accounts
230 W 36th Street
New York NY 10018
Phone: 212-564-2636
Cell: 917-842-6673
permalink · 2009-06-19 15:59:24 · Print · Reply to this

RockyBB
Premium
join:2005-01-31
Longmont, CO

Re: Verizon New Jersey POTS question...

Hi Adrian! the question was about variable call forwarding...
permalink · 2009-06-19 16:21:49 · Reply to this
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