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Forums » US Cable Support » Comcast » Comcast HSI » [Connectivity] My internet connection keeps dropping
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SB6120 - Time is wrong »
« [Connectivity] Losing Excessive Packets between modem and comput  
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Masi79

join:2009-06-15
Lake Zurich, IL

 [Connectivity] My internet connection keeps dropping

Hello all,

I was reading through the forums but have not found a resolution to my problem so I decided to sign up and give this a try.

My problem is that I will lose connection to the internet randomly but am still able to connect via other sources (bit torrent, skype, online game, etc..). So a typical night for this to occur... I will be surfing the internet on one monitor as well as having bittorent and skype running while playing an online game on my second monitor. It will then (randomly) not allow me to connect to any internet sites (have tried with internet explorer, firefox, and google chrome) or any "new" connections what so ever.

I am running windows vista home premium 32bit edition (service pack 2) on my pc which has the internet hard wired into it (Its not wireless). I have comcast cable which does run through a router before hitting the pc.

I have tried the following with no luck on correcting the problem:

I originally called comcast which made several service calls to my home stating everything looked good. The also had a line man out to check the lines coming into the home. Comcast replaced my cable modem "just in case".

I than believed it to be my router... I went out and purchased a brand new router which did not correct the problem ("old" router is Linksys & new router is Netgear).

I have 2 built in Ethernet ports into my motherboard and tried using the "2nd" port but was still experiencing the same problems. I tried updating all the drivers for the motherboard and the router but it did not correct my issue.

At this point I am running out of options and would appreciate anyone's suggestions for a solution on this matter.

Thank you all in advance


Dspairl
Premium
join:2004-06-09
Norwich, CT
Lets start with this »Comcast High Speed Internet FAQ »How To Get Help!

Masi79

join:2009-06-15
Lake Zurich, IL

said by Dspairl See Profile :

Lets start with this »Comcast High Speed Internet FAQ »How To Get Help!
Sure... What exactly would you like me to look at there? I didn't notice see much information that is useful to me


Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
·Comcast Digital Vo..
·Comcast
·Vonage

The FAQ is to gather information about your issue, gear, etc. so members here can assist you.
--
Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/

Masi79

join:2009-06-15
Lake Zurich, IL
Excuse my ignorance....

Was the information I posted up top not sufficient?


Johkal
Cool Cat
Premium,MVM
join:2002-11-13
Happy Valley
clubs:
·Comcast Digital Vo..
·Comcast
·Vonage

You gave great info, but normally members here like the info by the numbers to give a more complete overview of what they need to know to start diagnosing your issue and eliminating variables.
--
Write me up a 125.......I Can't Drive 55 »redrocker.com/ »cabowabo.com/
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Forums » US Cable Support » Comcast » Comcast HSISB6120 - Time is wrong »
« [Connectivity] Losing Excessive Packets between modem and comput  


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