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2 edits | Warned for exceeding the cap, used 715G last month Hi All,
This is my 1st post here.
Please forgive me if I did anything wrong.
I have received my warning notice that I have exceeded the 250 CAP. I used 715G last month.
I am guilty.
I am a hog.
I was enjoying my new HD-TV toy and used my connection for what is was worth.
I am sure I have exceeded this limit many times in the last 10 years of service, just not quite so bad. I really love on demand HD TV. 3h hours = about 8 gigs.
Now I am so sorry because I have no rights to complain being such a pig.
When I ask if I could monitor my usage I was told politely do it yourself. I think this is BS, I want all of my 250gigs a month.
I don't think Comcast is being reasonable in not providing me these numbers. Now I see reading these forums this has been an ongoing subject for 8 months at least.
I am thinking of filing a complaint to my State Attorney General. I smell a rat as to why they won't provide this information.
To the people who think I am a hog, pig, heavy user, etc
The future is coming, when people wake up and find they can't use the full potential of their connection and the new services out there, won't they be surprised?
So I have to limit myself to 1 1080i movie a day.
Not so bad, but I need a meter, and NO I want them to do it!!!!
I can't afford to get cut off, as the internet is like electricity.
My phone, TV, Camera, and even furnace run off of it.
Looking for some great advice as how to tackle this problem.
I'm with everyone else as some as FIOS is here, they (Comcast) are gone.
BTW this is just a repeat of 10-11 years ago, I was the %1 user on dialup lines, getting warning notices, so I switch to cable as soon as it was available.
The technology is changing and Comcast is not keeping up.
So when i can, Goodbye Comcast!!
Thank you all, I hope to get some helpfull advice. | |
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1 edit | Re: Bandwidth Limits/Congestion Management - All discussion here said by laserray0:Hi All, This is my 1st post here. Please forgive me if I did anything wrong. I have received my warning notice that I have exceeded the 250 CAP. I used 715G last month. I am guilty. I am a hog. I was enjoying my new HD-TV toy and used my connection for what is was worth. I am sure I have exceeded this limit many times in the last 10 years of service, just not quite so bad. I really love on demand HD TV. 3h hours = about 8 gigs. Now I am so sorry because I have no rights to complain being such a pig. When I ask if I could monitor my usage I was told politely do it yourself. I think this is BS, I want all of my 250gigs a month. ... This is an ongoing issue. My advice would be:
1. Get yourself a DD-WRT/Tomato compatible router
2. Flash it with the FW that can monitor the bandwidth usage
3. Keep your usage below the 250
4. Sending the complaints should not hurt, many complaints would hopefully make a difference for the better for the customers and the unfulfilled promises of the bandwidth meter. I doubt that until a lawsuit will be filled anything will happen, though, so do what you can from your end to help yourself.
5. No, it is not fair.
--
Obama '08. Will help resolve the terrible broadband issues we have that put us so far behind other countries. | |
| | DDR4040
join:2006-12-25
Maple Shade, NJ | Re: Bandwidth Limits/Congestion Management - All discussion here Like most people around here, I'm not thrilled with the cap, but I'm willing to work with Comcast on it. Could they please try working with us, just a little bit? I would go through the hassle of setting up my own bandwidth monitor, but that seems kind of pointless without knowing when my monthly usage starts and stops. To my knowledge, no one has ever gotten a direct answer to that question.
If Comcast is serious about the cap, and not just using it as an excuse for eliminating customers they don't want, the solution is simple. When a customer reaches the 200GB mark, send them an email about it. Something like:
"You have reached 200 GB in internet usage so far this month. You have 50GB left until xx/xx/xxxx when your monthly bandwidth resets."
That would be more than acceptable for me, but will probably never happen. I honestly think Comcast likes not having any hard and fast rules in place. You are over the cap when Comcast says you are, end of story. No appeals, no disputes, no oversight. | |
| | | | | Re: Bandwidth Limits/Congestion Management - All discussion here I got a straight answer. I just asked on the online chat to tech support. They told me my Comcast month is from the 21st to the 20th. Not sure if it corresponds to the billing month, and each persons may be different. Try asking them like I did. | |
| | | | Eth_RemPremium
join:2009-06-17
Denver, CO | Re: Bandwidth Limits/Congestion Management - All discussion here said by jtgd :
I got a straight answer. I just asked on the online chat to tech support. They told me my Comcast month is from the 21st to the 20th. Not sure if it corresponds to the billing month, and each persons may be different. Try asking them like I did.
The fiscal month actually ends on the 21st of the month. But that doesn't apply to your bandwidth limit, which goes by your billing cycle. | |
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| | | Well I really need that meter.
I tried using the monitor on DD-WRT but it was unreliable and caused my router to either reset or just wig out serveral times a day.
I have to say they really have made big improvements in bandwidth lately. Been with Comcast over 10 years. Too bad I can't use it  | |
| | |  IPPlanManHoly Cable Modem Batman
join:2000-09-20
Washington, DC
kudos:1
3 edits | Re: Bandwidth Limits/Congestion Management - All discussion here said by laserray0:Been with Comcast over 10 years. Too bad I can't use it That's fine with them. 
I'm sure that there are some very nice and hard working people at Comcast (I know because I've spoken with them and they've always been nice and helpful), but unfortunately as we all know and as they know, those employees are subject to the same caps that we are as users.
Comcast is selling you a service that they hope you don't actually use... and in the case of their own employees, that they don't use either.
Comcast only makes money on the internet they sell you, not what you actually use it for or how much you use it. (The exception of course being OnDemand services for Cable, etc.) | |
| | | | | | Re: Bandwidth Limits/Congestion Management - All discussion here said by IPPlanMan:said by laserray0:Been with Comcast over 10 years. Too bad I can't use it That's fine with them. Comcast only makes money on the internet they sell you, not what you actually use it for or how much you use it. (The exception of course being OnDemand services for Cable, etc.) Yep, but I want all of my 250 gigs per month.
and I will take it during peak hours.
If they are nice to me I can off load it to lets say 12 AM to - 6 AM.
When i understand clearly what is going on, I am going to file a complaint. My state attorney general doesn't screw around if he smells a rip-off. | |
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IPPlanManHoly Cable Modem Batman
join:2000-09-20
Washington, DC
kudos:1 | Another sign that metered billing would be helpful...
The State of Florida Attorney General compelled Comcast to disclose the 250GB cap... which Comcast has applied nationwide. We talked about this earlier in the thread.
Is Fios an option? | |
| | | That really does suck that you got flagged for that. I definitely do not agree with whole no bandwidth meter thing, but in all honesty...715gig? seriously? I can tell you that can ONLY be reached through your internet connection. Your high def programming, on-demand rentals, and anything other than internet does not have anything to do with your bandwidth cap.
I do have a question for you, have you contacted the comcast abuse techs? or did you only contact customer service? The abuse techs may be able to give you more insight on this.
Some FYI for everyone out there, the 250ish gig cap has Always been in place, it was just now put it in writing because of the FCC coming down on carriers for not putting a numeric figure towards they're abuse policy's. This is better than any other service cap out there (Att at 50 gig, Cox cable at 150gig, and Verizon DSL at 200 gig). One more thing, even if you had FIOS(or any residential internet service), i can PROMISE you that you would receive an abuse letter from them as well for 715gig.
Half the time comcast looks the other way when you exceed the bandwidth cap, its usually only brought up to you when you become a drain on the service. 715gig, would be a drain on any service. If you look at the TOS with FIOS or any residential connection, you will notice that they all virtually have the same thing. | |
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