Re: Most common reasons for ADSL disconnects?

Author	All Replies
calgary_mike @telus.net	reply to calgary_mike Re: Most common reasons for ADSL disconnects? Found this thread: »Anyone getting lots of disconnects? "I have seen the new thomson speedtouch modems go haywire after a year, there is a new version out with a different power supply. It seems to be more stable." I notice that the Thompson I received is a refurb unit. Who do I call to make sure I get swapped for a new one instead of a refurb ? Customer service or tech support?
calgary_mike @telus.net	to forum · permalink · 2009-06-15 18:02:55 ·
river_ratbc join:2007-09-21	said by calgary_mike : I notice that the Thompson I received is a refurb unit. Who do I call to make sure I get swapped for a new one instead of a refurb ? Customer service or tech support? I doubt either can help. All the modems in our store rooms for the techs seem to be refurbished.
river_ratbc join:2007-09-21	to forum · permalink · · 2009-06-15 18:41:18 ·
psydfx join:2002-12-20 Canada	reply to calgary_mike Just call in. They'll either dispatch a tech to replace the modem or ship you a new one. Either way it'll be free of charge and hopefully the newer modem won't be faulty. -- the opinions expressed herein are my own and do not represent my employer in any way
psydfx join:2002-12-20 Canada	to forum · permalink · · 2009-06-16 02:01:38 ·


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