JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
3 edits | reply to Perrin7
Re: Most common reasons for ADSL disconnects?
said by Perrin7  :(Yes, I've heard that I'm supposed to be able to call in and get a speed boost for no extra charge, but I haven't done that because when I look at my plan on-line it says "grandfathered" and in my experience that usually means I'm getting some sort of benefit that will be lost if I make changes; and the Rep wouldn't discuss it, he told me to speak with Customer Support) grandfathered in your case means that the base price is 43.95 instead of 35.00
there are discount codes applied to bring the price down to whatever you have now.. could be... 40.95, 38.95, 35.95 (would be the typical prices for that plan) or possibly 30.95 if you had called and received an extra -5.00 discount.. BUT there is no benefit to keeping your old plan. In fact it's worse because newer reps have no clue what it is.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications. |
|
Lemonion
join:2009-04-26
| Agree with JammerMan79.
Grandfathered does not always mean a better plan, service, or rate.
There's section on www.telus.com you can go to, input your phone number, and see what kind of pricing you could get.
Here's the important part, do a calculation on your own to determine what your long distance charge will be (based on usage in minutes from previous statements), get a long distance plan that suits you.
PM me your phone number and account number if you like. I can make a recommendation based on what you have, and what you want. |
|
JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
| one thing though..
the website does not give all the possible plans. It's a simplified version, there may be a better plan that is suited to your needs but it's just not shown.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications. |
|
Perrin7
join:2002-02-19
Calgary, AB | reply to Lemonion
Ahhh, so I'm just being stupid! *facepalm*
Thanks JammerMan79 & Lemonion, I'll chase down that info tonight. |
|
JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
| not being stupid.. in fact you're correct in being cautious... The are changes all the time and not every new plan is better than what you may have currently. We still have ton's of customers who have older ld plans like the old no limits canada (evening and weekend), some because for them it's better, some because they simply refuse to allow us to give them a plan more suited to them. Your best bet is to get all the info and then decide.. but if you get a rep who seems knowledgeable, don't be afraid to change based on their recommendation, that's what we're there for.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications. |
|
Lemonion
join:2009-04-26
| Bingo Jammerman.
There are times I will see clients are getting better pricing due to grandfathered plans. I won't touch them, explain to them, and leave it at that - most folks appreciate it.
Get the info first, THEN make a decision.
My offer to verify your price structure still stands.
PM me your info, and I will tell you what I recommend you get, then you can use that info to call in and make changes. |
|
