mtoy
join:2005-08-08
Troy, MI
| reply to The Joker
Re: Rude Customer Support and Overall Unhappiness
This year I've noticed the quality of the customer support declining. I waited around 2 days for techs who never showed up and had customer support on the phone that was sarcastic and rude on a few different occasions. Eventually I sent an email about it and received just a generic reply. Sad.
Right now we have everything through WOW, phone, internet and cable. We're seriously considering ditching the phone for just cell phones and also the cable and going with OTA and online content. That would leave just the internet access, and a lot of $$ saved each month. Actually I should start on this right now while our techie son is home for the summer. |
