axybz
join:2006-01-15
Taiwan
2 edits | reply to a87456
Re: ZyXEL New Certification Program ZCNP Maybe they don't want to get into a situation where customer won't take "NO" for an answer; if they do admit they are working in ZyXEL?
Besides, is it really necessary for them to admit?? People go to forum to seek for help and hopefully answer. So the question is if you can get your question answered in ZyXEL forum.
If you really need to get hold of a ZyXEL engineer, you can send email or call their customer service number. Their contact info can be find easily.
Not to mention ZyXEL is not the only company who host an official forum yet clearly stated they won't actively participate in the forum. |
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 bbarreraPremium,MVM
join:2000-10-23
Sacramento, CA
kudos:1
 ·SureWest Internet
| said by axybz:Maybe they don't want to get into a situation where customer won't take "NO" for an answer; if they do admit they are working in ZyXEL? Yes, I guess it is easier for ZyXEL to privately disappear when not returning emails or phone calls. I sent email to ZyXEL USA tech support on May 26th, an engineer asked for additional information which I sent immediately, and then he never replied.
On ZyXEL forum that would be embarrassing, and obvious to anyone that ZyXEL failed to followup with customer. With private email/phone communication ZyXEL can hide from public when it doesn't followup with customer. |
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