said by Burns11:Make no mistake, these boxes could be worse as I had my first box for years before it crapped out (but it was also a new box), since it went out I get replacement after replacement and have problem after problem. It's obvious they are recycling problem boxes and only wiping the HDD, and it's more than just a little bit frustrating paying quite a bit for the service to only have it continuously half work and frustrate.
I understand completely, have you sent Mr Willner an email? He is always very helpful in these situations. I also know that he and many of the other top execs at Insight read these forums. 
