said by Reinvent3d :

Here's two that I found already. Stop being a royal douche, and maybe you wouldn't have gotten yourself banned. Stop your crying. You brought it on yourself.

What's the BBB going to do? Just give them a slap on the hand and say, "don't do that...he's a very angry customer!"

said by bananaman :

I doubt any company wants their user forum used to organize mass action against them! Would you?

said by No_Strings :

A suggestion or two, if I may:

Complaining about how they run the site won't get you very far here (we can't control them) and will only get you nuked there.

The BBB doesn't have much teeth on a good day. A Taiwanese company will not likely be too concerned with them.

They are a global company with thousands of products. If you want to have an impact, learn to complain effectively. That means contacting corporate customer relations, product management, etc. Be clear, concise and specific with your issues and proposed remedies. Tantrums are ignored.

Finally, vote with your checkbook. If you can't find a working version of firmware that suits your needs, put the router on eBay and get a better one.

said by KGB7 :

Just buy another one and switch it out. Have the store send it back as DOA, and D-link will deal with it on their own.

said by Reinvent3d :

I've been having problems with the router for WELL over a year. I got it in early 2008. Around February. In fact, I've told them MANY times how much they needed to fix certain things, regarding gaming, and wireless. It NEVER got fixed. I even told them how much crap it was. However, spamming the forums with the same copy and pasted crap does no good, and is considered as such - spam. If you bothered to read the rules, you shouldn't spam, and it will warrant a ban or warnings. If you want to complain, go do it with a bit more tact first and foremost. Spamming the same message over and over again is less than constructive, and doesn't serve any good for you, or any other user who happens to be reading it. So, you brought it on yourself. Deal with the ban, or keep complaining like an infant.

Edit:

Those screenshots were taken TODAY. Whether or not it's an original message, it's spam.

You posted the same thing here: »Re: [Info] DGL-4500 New firmware 1.21 beta

said by No_Strings :

I'm not saying you're wrong or that you don't have a valid gripe. I'm simply telling what I think might be a better approach.

Threads complaining about company X products and about company X on a site hosted by, sponsored by and moderated by company X will almost always be transient. Naive to think otherwise.

Warranty coverage isn't going to help you. Aside from the exclusions about fitness for a particular purpose and other weasel-wording, your only remedy is a replacement. Having another router with the same broken firmware isn't going to help you much.

D-Link is making a consumer product. If this is for a business, even a semi-serious business, get a SoHo level device.

said by Reinvent3d :

Lol. They sent me a replacement router, event though I was out of my 1 year warranty period. I got an A2, and started to test that. If you notice, they remove posts that continuously bash D-Link, on THEIR forums. Remember that, they don't HAVE to have a forum up to help do faster support for YOU. Instead, they could tell you to just fuck off and call customer support. Get a different attitude, and maybe they'd help you. Again, spamming the same message over and over again, wouldn't help either - posts removed or not.

said by Reinvent3d :

I have to keep repeating myself to an idiot. It just doesn't sink in. You got banned, simply for spamming. Deal with it. It's not ONLY once. It's 3 times now that I've counted, even on THIS forum. Don't cry about it on the forums, since you did it to yourself.

said by Puffnstuff :

Well I was contacted today by a d-link rep who states that they're going to replace my a1 with an a2. I hope that it works better and that it comes with fw 1.02. If not then I certainly don't want to see anything higher than 1.16b on it.

said by MLGTWISTED :

I personally think its a disgrace from D-link, to silence a user with a legitimate complaint is terrible customer service. D-link are basically saying that they either don't believe the complaints, or they don't want others to read it, or that there so ignorant they just aren't gonna deal with it.

I think a customer has a right to keep posting about a subject until its dealt with, because its obvious that D-link have been ducking the serious questions.

Nobody here has to defend D-link, there firmwares over the past 2 years are enough proof that the company has terrible quality control.

said by Reinvent3d :

Lol. They sent me a replacement router, event though I was out of my 1 year warranty period. I got an A2, and started to test that. If you notice, they remove posts that continuously bash D-Link, on THEIR forums. Remember that, they don't HAVE to have a forum up to help do faster support for YOU. Instead, they could tell you to just fuck off and call customer support. Get a different attitude, and maybe they'd help you. Again, spamming the same message over and over again, wouldn't help either - posts removed or not.

said by PamelaTS :

They do indeed delete post/entire topics. They have eliminated recent reports of Mixed B,G & N mode not working.

If one needs B then the only two options one has is B only or mixed B & G as Mixed B, G & N may work fine for G and N but you can forget B even half way resembling anything (cough cough) stable. Might as well not even offer mixed B, G & N.

I have experimented with mixed G & N seems stable for G and N and an old DI-524 for B on a diff channel

said by Internet Expert :

The funny thing is though, only a small handful of people are having these issues. I have the same router/firmware and I have not seen any of these issues. I spoke with someone over on the dlink forums about the disconnect issue and it turns out they had a setting on their computer which caused it (NIC shuts down to save power). I would say that it is entirely likely the problem with this router is that of ignorance, and ignorance breeds anger. Upload your c onfig file to me and ill tell you what is the matter with your configuration.

said by ispgeek :

I'm by no means a noob at this. I run a very high amount of traffic through the two dgl-4500's I own to service websites that I own 24 hours a day.

Please don't take this as a personal attack, but I'm amazed at how many users that claim to have so much experience in the industry go out and buy a D-Link or Linksys "router", and expect to get a product they can trust to be the cornerstone of their network(s). Really, go out and buy a real router like a SonicWall, Watchguard or even Zyxel. If they sell it at CompUSA, you're probably not going to get much quailty.

said by RobNyc :

I went back to my Linksys WRT54G v2 running Tomato firmware, and ordered myself a new Dual-Band Apple Airport Extreme. Now that kicks ass, and now waiting for a new working firmware to put on the D-LINK DGl4500 so i can sell it.

said by Internet Expert :

Well, i say its not universal using basic logic: I have the same firmware and model, and know others with the same with 0 issues that you describe. I have noticed that this router is particularly anal with firmware flashes. My method of flashing is resetting to factory default, flashing the firmware on a wired connection, hard reset, then start configuring the device. I have spoken with quite a few people on this issue and have noticed a couple constants. The biggest was that people are saving the backup config from previous firmwares and flashing it. This is inconvenient for some to start fresh for each new firmware but I feel its necessary in my experience, just do to the major changes in code betwee each new firmware. I dont think Ive ever rebooted my router and it has been rock solid since 1.20.

said by No_Strings :

That was me, and I stand by that. We'll see if any direct, positive action comes from it. Having someone assigned to deal with closing it out isn't my idea of paying attention.

I wish you well, regardless of my bias and experience.

said by ispgeek :

No worries, I'll keep you posted. In Dlink's defense the response time is a bit surprising. They have 14 days to respond. I received the BBB confirmation email from my filing just yesterday and he responded within the last hour and also replied to my reply.

For those wondering...I am going to directly ask him what D-Link intends to do with these issues and I will be asking him to respond to the post deletion incidents.

This isn't just about me. There are lots of us. We deserve answers.

said by tipstir :

I don't know BBB just limited, if you really want to go after DLINK get the press involved. Start with your local News station or even get the evening news like CBS, NBC, FOX, ABC and them involved so it can be picked up national.

Otherwise it's going to get buried like most stuff.

DLINK not going to do much with BBB, if you go to the press they'll have to listen to you otherwise stocks will drop. If you can get on 60 Minutes it would be a Wake Up Call!

Is your Internet Router Faulty? could be a story on 60 Minutes..

said by tipstir :

Good keep up the fight.. If you need my help let me know.. But I think you'll manage on your own.. I'll stand by you 100% Too bad we can't go after those routers models that overheat badly..

said by ispgeek :

Just an update. As of this morning no response yet. Not unusual since they just opened. Once I hear something I'll post an update.

said by No_Strings :

I think I missed a part.

Is it not assumed to be a firmware defect that's causing your disconnection issue? What will a replacement router do for that?

said by ispgeek :

Oh and did I mention... it is a firmware/hardware issue. One didnt happen without the other.

said by ispgeek :

Only problem is once you get there you can't go back...therefore replacement is the only option and all these people who have waiting since May 11th for a fix are stuck.

said by Puffnstuff :

What exactly is lifting off the oled on your units? Mine came with a protective plastic film over it which peels off the face. Otherwise I've not had any problems with the main face. I'm still waiting for my replacement unit.

said by Puffnstuff :

Ok I keep my display flipped up off the main body so it doesn't heat up like it would if it were laying flat on the router. I have noticed that the temps coming off my router seem to have increased since moving to fw 1.20+. I am really hoping that the new unit will solve my problems and restore my confidence in d-link.

said by BBBdoesntmatter :

I dunno if anyone pointed this out, but Blizzard had a "F" on the BBB for years due to banning cheaters from Battle.net and WoW.

And, surprise, surprise, the BBB rating had no effect on Blizzard at all, and its based in the USA. I highly doubt complaining to the BBB about D-Link will do anything.

Also, I have to reboot my DIR-665 sometimes too, it stops making new connections, or drops them all. But, in all other regrades it is better than any other router. It has the best throughput, latency, and features to control and filter content of any router I've had.

Call me a shill if it helps you sleep at night, but all your doing here is causing unrest and SOLVING NOTHING. Maybe you should spend your time trying to figure out what causes the router's problems, to help yourself, everyone else, and D-Link. Else just buy a new router and move on, stop being a child.

said by tipstir :

Frankly being in electronic sales for over 10 years, but I would just take the refund and go buy another router brand. Sounds like that's what they're going for. These companies don't care to solve the problem just get rid of you as you're causing trouble in there minds and they don't want to deal with you. After reading into there reply to you. Nothing you can do with them, they can do what ever they want to do. But you got your money back well soon to be.

said by ispgeek :

Under normal circumstances I would agree with you but it's not the hardware that I dislike...it's the company business practices. For what it's worth I received another reply on Friday. Amazingly enough they have asked for the screenshots of the forum bans etc. I've provided them to Mr. Ngo. One would thought they monitor this forum and have seen them already but I'm beg. to think that isn't the case.

Mr. Ngo has also stated that he will respond to each of the points raised in my last email to him late last week which was posted here.

After I received only a partial answer from him the previous day I sent the following email

------------------------------------------------------------
6/26/2009 02:58 PM

To
Van.Ngo@dlink.com
cc

Subject
Re: DGL-4500 replacement CT-101933

Earlier today I sent you a request to answer the additional points of last nights email. Kindly confirm your intention to
answer or not answer the additional issues raised that way I can act accordingly. If you need more time all you need do is state this...on the other hand if you have no intention of responding rather than just ignoring the request (which won't make it go away) you probably should go ahead and state your position.

Thank you,

(signed me)

-----------------------------------------------------------

I received the following response...

-----------------------------------------------------------
Van.Ngo@dlink.com wrote:

(me),

Please provide me with the screen shots as requested in the previous email. I am currently looking into your questions and will respond shortly.

Van Ngo
Manager, Customer Service
D-link Systems, Inc.
17595 Mt. Herrmann
Fountain Valley, CA 92708

-----------------------------------------------------------

As I've stated previously...this isn't a campaign to kill D-Link. It's a semi-organized attempt to get them to take care of their customer. It's that simple and it appears to be working at least for the most recent DGL4500 firmware victims. Let's give them a chance to respond and we'll go from there.

said by Puffnstuff :

Nope I haven't received the promised replacement yet. There may be administrative obstructions that have to be cleared before we get them.