tipstir
join:2004-11-14
Enfield, CT
 ·Cox HSI
| reply to ispgeek
Re: D-Link Banning Users and Deleting Posts Critical Of D-Link
said by ispgeek  :said by tipstir :You have the right to voice you opinion but must understand that all forums can do what they want to do, as they're running it not you. Sure post can be deleted and they can be restored also. I am mod on another forum if things get out of hand then post can be deleted and posts or threads can be locked. DLINK is a business they make network gear. You had purchased one and so did I. Sure like you I am unhappy with the gear and it wasn't cheap. But with all network gear can function as it was meant to be or not. Remember you had purchased Draft wireless gear. Draft is before released. So knowing that you had to agree to make that purchased where the network gear was not in standard or final draft mode. Now before you start complaining what will DLINK do when N is finally standard in September 2009. Will these draft N be only draft N or will they be Standard N? Point well taken but I'm not using N standard at all. In fact I rarely use the wireless portion of this device. I use this device because of it's screaming wan to lan capabilities and also because it can handle oodles of simultaneous TCP sessions where most routers choke. Because of the firmware 1.20 update all functions of the router have been affected. Some more than others but all affected to the point where the router is essentially useless for anything meaningful beyond casual browsing. The wireless guys affected are screaming mad because that was the area really hard hit. Not just N but ALL standards were affected. Yes everyone is screaming about wireless N issues which will continue... As to it as a standalone router without using the N just to get the max TCP server/simul connections is where this router is pretty strong.
Lets take the issues of N out and focus on the router WAN speeds. Firmware 1.11 WAN speed was faulty
Firmware 1.20 - 1.21 (limited restrictions started to form)
Firmware 1.30 - 1.31 (more of the same)
Beta 1.21B02 - 1.22B05 (some features were unlocked)
Beta 1.31Bxx - 1.32Bxx (question about these two)
See since there is no turning back on firmware most of us here got tired of the same crap firmware and started to try other brands wireless n gig router to see if the same issues with the dlink wireless n gig routers were doing the same thing. |
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tipstir
join:2004-11-14
Enfield, CT
·Cox HSI
1 edit | reply to ispgeek
said by ispgeek :said by No_Strings :That was me, and I stand by that. We'll see if any direct, positive action comes from it. Having someone assigned to deal with closing it out isn't my idea of paying attention. I wish you well, regardless of my bias and experience. No worries, I'll keep you posted. In Dlink's defense the response time is a bit surprising. They have 14 days to respond. I received the BBB confirmation email from my filing just yesterday and he responded within the last hour and also replied to my reply. For those wondering...I am going to directly ask him what D-Link intends to do with these issues and I will be asking him to respond to the post deletion incidents. This isn't just about me. There are lots of us. We deserve answers. I don't know BBB just limited, if you really want to go after DLINK get the press involved. Start with your local News station or even get the evening news like CBS, NBC, FOX, ABC and them involved so it can be picked up national.
Otherwise it's going to get buried like most stuff.
DLINK not going to do much with BBB, if you go to the press they'll have to listen to you otherwise stocks will drop. If you can get on 60 Minutes it would be a Wake Up Call!
Is your Internet Router Faulty? could be a story on 60 Minutes.. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| said by tipstir :said by ispgeek :said by No_Strings :That was me, and I stand by that. We'll see if any direct, positive action comes from it. Having someone assigned to deal with closing it out isn't my idea of paying attention. I wish you well, regardless of my bias and experience. No worries, I'll keep you posted. In Dlink's defense the response time is a bit surprising. They have 14 days to respond. I received the BBB confirmation email from my filing just yesterday and he responded within the last hour and also replied to my reply. For those wondering...I am going to directly ask him what D-Link intends to do with these issues and I will be asking him to respond to the post deletion incidents. This isn't just about me. There are lots of us. We deserve answers. I don't know BBB just limited, if you really want to go after DLINK get the press involved. Start with your local News station or even get the evening news like CBS, NBC, FOX, ABC and them involved so it can be picked up national. Otherwise it's going to get buried like most stuff. DLINK not going to do much with BBB, if you go to the press they'll have to listen to you otherwise stocks will drop. If you can get on 60 Minutes it would be a Wake Up Call! Is your Internet Router Faulty? could be a story on 60 Minutes.. Already in process. Everything gathered so far has been sent to numerous trades and other watchdog organizations. It's very time consuming and the irony is that the info is still pouring in. Every day more and more posts not just here but elsewhere.
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My favorite
Broadband Speed Test is at ISPgeeks.com. Can't find me here? Find me there! |
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tipstir
join:2004-11-14
Enfield, CT
1 edit | reply to ispgeek
Good keep up the fight.. If you need my help let me know.. But I think you'll manage on your own.. I'll stand by you 100% Too bad we can't go after those routers models that overheat badly.. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| said by tipstir :Good keep up the fight.. If you need my help let me know.. But I think you'll manage on your own.. I'll stand by you 100% Too bad we can't go after those routers models that overheat badly.. God!! Another problem? Can you provide details in this thread along with some examples? Obviously if they are doing the same thing but with a different problem then it's still applicable to this thread.
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My favorite
Broadband Speed Test is at ISPgeeks.com. Can't find me here? Find me there! |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
1 edit | reply to ispgeek
People are also advised to immediately file reports with »www.ripoffreport.com
You can see current RR reports for dlink at the following link:
»www.ripoffreport.com/searchresul···chtype=0
Also...
»www.ripoffreport.com/searchresul···earch%21
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My favorite
Broadband Speed Test is at ISPgeeks.com. Can't find me here? Find me there! |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| reply to ispgeek
Just an update. As of this morning no response yet. Not unusual since they just opened. Once I hear something I'll post an update.
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My favorite
Broadband Speed Test is at ISPgeeks.com. Can't find me here? Find me there! |
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tipstir
join:2004-11-14
Enfield, CT
·Cox HSI
| said by ispgeek :Just an update. As of this morning no response yet. Not unusual since they just opened. Once I hear something I'll post an update. Good luck with it... |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| reply to ispgeek
Yesterday I received a confirmation from D-Link that they considered the router defective and they were replacing it. They are shipping the router and issuing a call tag for the defective router to be picked up as well at their expense.
I attempted to get answers from them as well on the OLED panel cover glue failing issue (the clear plastic cover over the OLED doesn't want to stay adhered to the main case and this has now happened on 3 units that I know of. 2 of mine and 1 of a relative that was just purchased within the last 2 weeks).
I suspect I'm not the only one having this problem with the cover. All 3 units were A1 (yea you can still get A1's at CompUSA).
--
My favorite
Broadband Speed Test is at ISPgeeks.com. Can't find me here? Find me there! |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| reply to ispgeek
I received my shipment notice from D-Link today including the tracking number. While I appreciate them finally doing the right thing there are a few issues that remain unanswered.
First of all I'm shocked at the total lack of empathy or appreciation for the trouble they caused with this firmware update and lack of attention to the issue in general.
They have yet to even attempt an apology (it may be coming but...) you would have thought that would be the first thing stated.
Second I asked for very specific answers to the faceplate problems that I've experienced (and another that I know of) where the OLED faceplate glue is either old or just defective and over time the faceplate starts to come off it's surface. They have yet to answer my question on this.
Third...I still have more questions. What are they going to do for all the others affected by the very same thing and when? Haven't got to that question because they still haven't answered the second one.
Finally...I'm stunned that D-Link hasn't even bothered to address the concerns rasied in this thread through a reply here. That pretty much tells everyone they don't give a damn (yo Santa...paying attention? Cross D-Link off the list for now).
Ignoring this isn't gonna make it go away. Owning it and some appropriate crow munching and taking care of their customers on the otherhand will not only make it go away...but hands down show everyone they really do care and are willing to go to great lengths to take care of all their customers.
Somebody needs to send D-Link management back to Sales 101 - pretty much goes like this...
Sales department brings the customer in the door...
Customer service department keeps them there....
Without both....you have no D-Link.....
Learn it...Love it...LIVE IT! |
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No_Strings
Premium,Mod
join:2001-11-22
The OC | I think I missed a part.
Is it not assumed to be a firmware defect that's causing your disconnection issue? What will a replacement router do for that? |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| said by No_Strings :I think I missed a part. Is it not assumed to be a firmware defect that's causing your disconnection issue? What will a replacement router do for that? Well that depends on which Rev they sent. Apparently revs other than A1 were not affected. We shall see. Don't get me wrong. I love the router (it kicks some serious tcp azz). What I don't like is D-Link pushing code out the door, finding out that it has issues and then waiting almost 60 days to say "hmmm...maybe we have a problem" yet they've done nothing to help those who were affected yet.
If you rely on the device for everyday tasks and because of the update you can't leave the device more than a few hours before it takes a dump on you thats a pretty big deal. Especially when you consider I hadn't needed a reboot in many many many months...yea the dern thing ran 24/7 pushing gb's of data a dayand never even blinked...that is until fw 1.20.
If the router they ship has any issues, I'll know it real quick and so will they.
Oh and did I mention... it is a firmware/hardware issue. One didnt happen without the other. Only problem is once you get there you can't go back...therefore replacement is the only option and all these people who have waiting since May 11th for a fix are stuck. |
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No_Strings
Premium,Mod
join:2001-11-22
The OC
Host:
Wireless Networking
All Things Unix
Cox HSI
Qwest
Efficient
| said by ispgeek :Oh and did I mention... it is a firmware/hardware issue. One didnt happen without the other. That's the missing link. Thanks.
said by ispgeek :Only problem is once you get there you can't go back...therefore replacement is the only option and all these people who have waiting since May 11th for a fix are stuck. Why they chose to draw a line in the sand and make the latest round of firmware upgrades irreversible is beyond me. I'm sure someone decided it would reduce support calls. Nice thought, but that assumes perfect software. |
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MLGTWISTED
join:2007-01-19
Melville, NY
| reply to ispgeek
I personally think its a disgrace from D-link, to silence a user with a legitimate complaint is terrible customer service. D-link are basically saying that they either don't believe the complaints, or they don't want others to read it, or that there so ignorant they just aren't gonna deal with it.
I think a customer has a right to keep posting about a subject until its dealt with, because its obvious that D-link have been ducking the serious questions.
Nobody here has to defend D-link, there firmwares over the past 2 years are enough proof that the company has terrible quality control. |
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Puffnstuff
join:2008-04-12
Jacksonville, FL | Well I was contacted today by a d-link rep who states that they're going to replace my a1 with an a2. I hope that it works better and that it comes with fw 1.02. If not then I certainly don't want to see anything higher than 1.16b on it. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| reply to MLGTWISTED
said by MLGTWISTED :I personally think its a disgrace from D-link, to silence a user with a legitimate complaint is terrible customer service. D-link are basically saying that they either don't believe the complaints, or they don't want others to read it, or that there so ignorant they just aren't gonna deal with it. I think a customer has a right to keep posting about a subject until its dealt with, because its obvious that D-link have been ducking the serious questions. Nobody here has to defend D-link, there firmwares over the past 2 years are enough proof that the company has terrible quality control. Amen!! |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| reply to Puffnstuff
said by Puffnstuff :Well I was contacted today by a d-link rep who states that they're going to replace my a1 with an a2. I hope that it works better and that it comes with fw 1.02. If not then I certainly don't want to see anything higher than 1.16b on it. I'm so happy to hear they are taking care of you. Don't hold your breath though on the 1.02 fw. My hunch is you will get the most current version so test the heck out of it. I'll let everyone know what I'm getting at this end as well and how well it tests. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| reply to ispgeek
HERE IS THE USERS ORIGINAL POST | 
HERE IS THE MODERATORS THREAT AND NOTIFICATION HE WAS BANNED FOR 3 DAYS |
Find attached the posters original post...then find a second image of the moderators response...
The original poster had valid questions....
You can find these posts at:
»forums.dlink.com/index.php?topic=5947.0
Look at page page 10 for all the details! |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
2 edits | reply to ispgeek
Alrighty then...
Today I received an email from Mr. Ngo confirming shipment of my replacement router. This is good. Unfortunately he didn't respond to my additional questions regarding the OLED faceplates lifting off the chasis when warm. So I finally fired back an email tonight asking all the tough questions I promised
to answer here in this thread.
Unlike certain others I'm one of those people who lays it all out on the table...so here's the email in it's entirety.
------------------------------------------------------------
Yes,
I received the notification yesterday. My previous email asked you about the OLED plastic cover issue now seen on 3 units. I never received an answer from you. To be honest that's a bit disturbing. Adding to my concern is the fact that you still have moderators on your forums banning or threatening to ban users who are raising valid concerns they have about your products (I took the liberty of more screenshots if you want them). I guess it would also be appropriate to state that I too was banned for posting self help instructions (the BBB notice) since your moderators seemed to be unable to offer a reasonable solution and as of today the IP ban remains. We might not have even been introduced if it were not for the behavior of your moderators.
Mr. Ngo, I have to be very honest with you. You have a serious PR problem right now. One that isn't going away and you have representatives of your company still aggravating the problem. Your customers have a right to vent appropriately and they have a right to demand answers to all questions raised about your products. Deliberately banning them or threatening to ban them when they post valid complaints, criticism of D-Link or self help instructions is entirely inappropriate and needs to cease at once. You can't hide the truth! You have serious quality issues with some of your products right now. You need to either fix them or at the very least do back flips to take care of those customers affected in a timely manner at YOUR expense, not that of your customer.
Even more frustrating for your customers (myself included) is D-Link's apparent total lack of ownership, empathy and concern for the problems these issues have caused. I couldn't help but notice that while your initial response to me was timely it was also void of an apology and understanding of how frustrating this issue has been for me and all the other customers you have with similar quality issues.
I have 23 years of experience in the technology support industry and I have never seen a company handle it's affairs like D-Link has handled recent events with its products. Unfortunately your issues became my issues whether I wanted them to or not so now we're stuck with each other. The only problem is I'm one of those people you hope to never encounter in the support industry when you really screw things up as a company because one way or the other, everyone is going to know about it. I'm well connected, internet savvy and two decades in a significant technology support role has taught me a few things.
Going forward what are you going to do to improve the relationship with your customers and when can we expect to see improvements in the areas where you currently have quality issues with your products? What are you currently doing to mitigate the impact on your customers and what are you willing to do for those customers who immediately come to you with valid and known issues?
Understand your responses to the above will be communicated throughout the community so you might want to think about it a while and I’ll understand a delayed response.
Thank you for understanding...
-Signed Me-
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My favorite
Broadband Speed Test is at ISPgeeks.com. Can't find me here? Find me there! |
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Puffnstuff
join:2008-04-12
Jacksonville, FL | What exactly is lifting off the oled on your units? Mine came with a protective plastic film over it which peels off the face. Otherwise I've not had any problems with the main face. I'm still waiting for my replacement unit. |
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