ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| reply to Puffnstuff
Re: D-Link Banning Users and Deleting Posts Critical Of D-Link
said by Puffnstuff  :What exactly is lifting off the oled on your units? Mine came with a protective plastic film over it which peels off the face. Otherwise I've not had any problems with the main face. I'm still waiting for my replacement unit. Yea the plastic film comes with all of them but below the plastic film is a clear thicker plastic faceplate. As the unit warms up the glue appears to be failing and it lifts from the center. The happened to both my units AND it's now happened to a unit that was purchased from CompUSA within the last two weeks by a relative.
Anyway...pushing it downward and holding gets the problem solved for a few days and then ya have to do it again. It's yet again another example of really poor quality.
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Puffnstuff
join:2008-04-12
Jacksonville, FL
 ·Comcast
| Ok I keep my display flipped up off the main body so it doesn't heat up like it would if it were laying flat on the router. I have noticed that the temps coming off my router seem to have increased since moving to fw 1.20+. I am really hoping that the new unit will solve my problems and restore my confidence in d-link. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| said by Puffnstuff :Ok I keep my display flipped up off the main body so it doesn't heat up like it would if it were laying flat on the router. I have noticed that the temps coming off my router seem to have increased since moving to fw 1.20+. I am really hoping that the new unit will solve my problems and restore my confidence in d-link. My units sit upright in the stand and both of them (A1's) have the problem. As I understand it the third unit which was just purchased (also an A1) showed this problem straight out of the box. I told Mr. Ngo this...oh and btw...no response at all (so far).
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| reply to ispgeek
I received a response from Mr. Ngo first thing this morning. Notice that it only responds to the issue with the OLED faceplate and ignores all the other issues raised...
---------------------------------------------------------
(my name)
Please accept my apology with the delay on the OLED plastic cover response. Although you've observed this issue in 3 different units, PM and QC were unable to duplicate this in their lab or have received other reports. The issues involving the DGL-4500 is a priority to our team and is our main focus at the moment. We are in the process of gathering the reported failed units. Once we receive them, we will have a better understanding of the cause.
Having the opportunity, I also inspected return units for the past several months and was unable locate the OLED plastic cover malfunction. Can you provide me the setup you are implementing your DGL-4500 in? A visual shot of the setup and the screenshots you were mentioning will be helpful feedback.
Once we receive the incoming units and analyze the cause, a solution will be provided. The replacement A2 is currently the proposed solution; however, we do not expect you to wait. If you are not fully satisfied with the product or the solution at hand, we would be more then happy to provide a refund.
* All refund must meet warranty guidelines.
Van Ngo
Manager, Customer Service
D-link Systems, Inc.
17595 Mt. Herrmann
Fountain Valley, CA 92708
Tel: 1-800-326-1688
Fax: 1-866-743-4638
-----------------------------------------------------
My immediate response was as follows...
-----------------------------------------------------
Please address each of the points raised in my email sent last night...not just the OLED faceplate issue. It's gone way beyond a simple customer issue and we (meaning myself and all your customers) deserve an answer to all of the issues raised in the letter.
Thank you
------------------------------------------------------
That was hours ago....no response. I think this clearly indicates D-Link's attitude towards customer service (or lack thereof) and I suggest that everyone act accordingly when making purchase decisions.
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BBBdoesntmatter
@in.us
| reply to ispgeek
I dunno if anyone pointed this out, but Blizzard had a "F" on the BBB for years due to banning cheaters from Battle.net and WoW.
And, surprise, surprise, the BBB rating had no effect on Blizzard at all, and its based in the USA. I highly doubt complaining to the BBB about D-Link will do anything.
Also, I have to reboot my DIR-665 sometimes too, it stops making new connections, or drops them all. But, in all other regrades it is better than any other router. It has the best throughput, latency, and features to control and filter content of any router I've had.
Call me a shill if it helps you sleep at night, but all your doing here is causing unrest and SOLVING NOTHING. Maybe you should spend your time trying to figure out what causes the router's problems, to help yourself, everyone else, and D-Link. Else just buy a new router and move on, stop being a child. |
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tipstir
join:2004-11-14
Enfield, CT
·Cox HSI
| reply to ispgeek
Frankly being in electronic sales for over 10 years, but I would just take the refund and go buy another router brand. Sounds like that's what they're going for. These companies don't care to solve the problem just get rid of you as you're causing trouble in there minds and they don't want to deal with you. After reading into there reply to you. Nothing you can do with them, they can do what ever they want to do. But you got your money back well soon to be. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| reply to BBBdoesntmatter
said by BBBdoesntmatter :
I dunno if anyone pointed this out, but Blizzard had a "F" on the BBB for years due to banning cheaters from Battle.net and WoW.
And, surprise, surprise, the BBB rating had no effect on Blizzard at all, and its based in the USA. I highly doubt complaining to the BBB about D-Link will do anything.
Also, I have to reboot my DIR-665 sometimes too, it stops making new connections, or drops them all. But, in all other regrades it is better than any other router. It has the best throughput, latency, and features to control and filter content of any router I've had.
Call me a shill if it helps you sleep at night, but all your doing here is causing unrest and SOLVING NOTHING. Maybe you should spend your time trying to figure out what causes the router's problems, to help yourself, everyone else, and D-Link. Else just buy a new router and move on, stop being a child.
Oh really now? Hmm let's see. The replacement router arrives on Monday (just checked UPS) and all the people who have given their information to D-Link related to this particular problem have been notified they too are having their routers replaced with A-2's. Now it may mean nothing to you but these people had been going back and forth with D-Link for almost 60 days and were no closer to a meaningful resolution than when they started.
I made my original post, several people including myself filed BBB complaints and all of a sudden we're getting our devices replaced along with all the others. Now it could be a coincidence but I doubt it. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| reply to tipstir
said by tipstir :Frankly being in electronic sales for over 10 years, but I would just take the refund and go buy another router brand. Sounds like that's what they're going for. These companies don't care to solve the problem just get rid of you as you're causing trouble in there minds and they don't want to deal with you. After reading into there reply to you. Nothing you can do with them, they can do what ever they want to do. But you got your money back well soon to be. Under normal circumstances I would agree with you but it's not the hardware that I dislike...it's the company business practices. For what it's worth I received another reply on Friday. Amazingly enough they have asked for the screenshots of the forum bans etc. I've provided them to Mr. Ngo. One would thought they monitor this forum and have seen them already but I'm beg. to think that isn't the case.
Mr. Ngo has also stated that he will respond to each of the points raised in my last email to him late last week which was posted here.
After I received only a partial answer from him the previous day I sent the following email
------------------------------------------------------------
6/26/2009 02:58 PM
To
Van.Ngo@dlink.com
cc
Subject
Re: DGL-4500 replacement CT-101933
Earlier today I sent you a request to answer the additional points of last nights email. Kindly confirm your intention to
answer or not answer the additional issues raised that way I can act accordingly. If you need more time all you need do is state this...on the other hand if you have no intention of responding rather than just ignoring the request (which won't make it go away) you probably should go ahead and state your position.
Thank you,
(signed me)
-----------------------------------------------------------
I received the following response...
-----------------------------------------------------------
Van.Ngo@dlink.com wrote:
(me),
Please provide me with the screen shots as requested in the previous email. I am currently looking into your questions and will respond shortly.
Van Ngo
Manager, Customer Service
D-link Systems, Inc.
17595 Mt. Herrmann
Fountain Valley, CA 92708
-----------------------------------------------------------
As I've stated previously...this isn't a campaign to kill D-Link. It's a semi-organized attempt to get them to take care of their customer. It's that simple and it appears to be working at least for the most recent DGL4500 firmware victims. Let's give them a chance to respond and we'll go from there. |
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tipstir
join:2004-11-14
Enfield, CT
·Cox HSI
| said by ispgeek :said by tipstir :Frankly being in electronic sales for over 10 years, but I would just take the refund and go buy another router brand. Sounds like that's what they're going for. These companies don't care to solve the problem just get rid of you as you're causing trouble in there minds and they don't want to deal with you. After reading into there reply to you. Nothing you can do with them, they can do what ever they want to do. But you got your money back well soon to be. Under normal circumstances I would agree with you but it's not the hardware that I dislike...it's the company business practices. For what it's worth I received another reply on Friday. Amazingly enough they have asked for the screenshots of the forum bans etc. I've provided them to Mr. Ngo. One would thought they monitor this forum and have seen them already but I'm beg. to think that isn't the case. Mr. Ngo has also stated that he will respond to each of the points raised in my last email to him late last week which was posted here. After I received only a partial answer from him the previous day I sent the following email ------------------------------------------------------------ 6/26/2009 02:58 PM To Van.Ngo@dlink.com cc Subject Re: DGL-4500 replacement CT-101933 Earlier today I sent you a request to answer the additional points of last nights email. Kindly confirm your intention to answer or not answer the additional issues raised that way I can act accordingly. If you need more time all you need do is state this...on the other hand if you have no intention of responding rather than just ignoring the request (which won't make it go away) you probably should go ahead and state your position. Thank you, (signed me) ----------------------------------------------------------- I received the following response... ----------------------------------------------------------- Van.Ngo@dlink.com wrote: (me), Please provide me with the screen shots as requested in the previous email. I am currently looking into your questions and will respond shortly. Van Ngo Manager, Customer Service D-link Systems, Inc. 17595 Mt. Herrmann Fountain Valley, CA 92708 ----------------------------------------------------------- As I've stated previously...this isn't a campaign to kill D-Link. It's a semi-organized attempt to get them to take care of their customer. It's that simple and it appears to be working at least for the most recent DGL4500 firmware victims. Let's give them a chance to respond and we'll go from there. Yes you just want to them to listen to you and take action. Plus get your device replaced. After all this trouble you should request for the DIR-685 it's better than what you go going on with them now.
Well see what happens.. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL | Ya know I thought about that but to be honest all those features would be wasted on this application. |
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Puffnstuff
join:2008-04-12
Jacksonville, FL | Well I'm still waiting for the replacement a2 to arrive. I've not heard anything back since being notified the first time that they are going to replace it. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL | reply to ispgeek
Mine just arrived via UPS. They shipped a DGL-4500 A2 at Firmware version 1.12. I'm in the middle of another crisis at the moment but will get to testing it by late tonight. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| reply to ispgeek
The router is now configured and running as of late last night on FW 1.15 (I'm not going to 1.20 because there is no need). So far performance of the A2 is equal to that of the A1. So has anyone else received their replacements yet?
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| reply to ispgeek
So far...so good with the A2. They never responded back to the information I sent that they requested. I did however get a response from the BBB tonight stating they were informed that D-Link had contacted me, however the issue is far from resolved.
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Puffnstuff
join:2008-04-12
Jacksonville, FL | Nope I haven't received the promised replacement yet. There may be administrative obstructions that have to be cleared before we get them. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| said by Puffnstuff :Nope I haven't received the promised replacement yet. There may be administrative obstructions that have to be cleared before we get them. If it's not there by Monday file your Better Business Bureau complaint. Honestly there is no excuse for anything that D-Link has done (even handling my complaint has been less than acceptable).
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Puffnstuff
join:2008-04-12
Jacksonville, FL | Well I sent them the final piece of info on June 25th so its only been a week ago. I'll wait and see what happens next week and then go from there. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| reply to ispgeek
Well one thing I've noticed about this A2, every once in a while it seems to grow a mind of it's own and forgets all the network devices..very strange...trying to pin it down now.
As for you Puff. You guys have been waiting over 60 days now for a resolution...times up and has been for some time...go file your report and be done with them...honestly. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
2 edits | reply to ispgeek
Another Dlink Forums User That Followed My Advice (and also had posts deleted) |
You can see the original post here at this thread
»forums.dlink.com/index.php?topic=5947.165
Page 12
But....
Dlink has stopped responding to emails. At this time I am advising anyone with a Dlink router problem related to firmware or hardware in general to contact the BBB and file a complaint. Additionally you may want to file a complaint with the FTC and your state consumer protection agency (normally your state department of consumer affairs).
I will assist anyone who needs help doing this and properly documenting it if they need the help. I'm also going to forward this information to an attorney friend that I know who has good contacts and experience with consumer protection law.
All of you people with DGL-4500's who have yet to hear from Dlink are encouraged to contact me here in this thread or via private message.
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| reply to ispgeek
Still no response from D-Link. All my information along with the information of those who have contacted me has been sent to several tech publications, watchdog orgs and other relevant people. Anyone who is still waiting for help please feel free to contact me via msg here and I'll do my best to help you.
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