The DIR-825_A is a Ubicom product. By default Ubicom stealth's ports when no traffic is being sent. The 825_b is not a Ubicom platform and does not follow their "stealth" procedure. As BOFslime points out Shields Up is a "joke". As for the users that believe that they're not protected unless their ports return as stealth-ed, then the 825_b is NOT the router for you. We suggest that you purchase a true firewall and not a SOHO NAT device.

I'm locking this thread due to it's silliness.

]]> http://www.dslreports.com/forum/remark,23061830 Tue, 22 Sep 2009 00:10:26 EDT http://www.dslreports.com/forum/remark,23048985 Fireblade : Haha, I know 2 other people that have my same problem but they won't talk to me after I updated them to 1.32...

I managed to stabilize one of them by disabling DNS Relay, but unfortunately, the other one needed it enabled for his network setup. He's pretty much SOL, I think he's going to swap his out, still in warranty.
--
I love fish sticks. I love putting fish sticks in my mouth.]]> http://www.dslreports.com/forum/remark,23048985 Sat, 19 Sep 2009 01:38:14 EDT http://www.dslreports.com/forum/remark,23048971 ispgeek :

said by Fireblade :

said by ispgeek :

said by Fireblade :

If I didn't upgrade past 1.11, you would most likely have never seen me in this forum. This router was a powerhouse of rape and win, now it's mediocre junk.

Still waitin on an answer to my previous question Fireblade...

I'm from Canada, we have different rules here - I doubt I could piggyback on your countries legal system. I already swapped my busted A1 with a new A3 a few months ago and I don't want a 3rd... I actually got sick of it the other day and sold it for $90 - I bought one of those new Netgear Dual-Band routers instead and they're fucking amazing. D-Link will not get another penny from me.

Damn man sorry to hear that. I honestly hadn't considered Canadians also being affected by this and how to best include them. I need to make a phone call on Monday and get those answers. You've brought up a big concern. This isn't just a USA issue, I suspect country differences between equipment aren't great enough to make you guys immune. I know from country to country the output levels are different but that shouldn't affect anything else. Obviously you are having the problem as well so my hunch there is probably correct. Therefore I'll get some answers. I don't know why you would be excluded and the BBB will work for you just as well as it has Americans. The BBB is a private organization that specializes in mediation between business and consumer. No government BS.

I'll post back on Monday as soon as I get an answer.]]> http://www.dslreports.com/forum/remark,23048971 Sat, 19 Sep 2009 01:35:01 EDT http://www.dslreports.com/forum/remark,23048955 Fireblade :

said by ispgeek :

said by Fireblade :

If I didn't upgrade past 1.11, you would most likely have never seen me in this forum. This router was a powerhouse of rape and win, now it's mediocre junk.

Still waitin on an answer to my previous question Fireblade...

I'm from Canada, we have different rules here - I doubt I could piggyback on your countries legal system. I already swapped my busted A1 with a new A3 a few months ago and I don't want a 3rd... I actually got sick of it the other day and sold it for $90 - I bought one of those new Netgear Dual-Band routers instead and they're fucking amazing. D-Link will not get another penny from me.
--
I love fish sticks. I love putting fish sticks in my mouth.]]> http://www.dslreports.com/forum/remark,23048955 Sat, 19 Sep 2009 01:28:35 EDT http://www.dslreports.com/forum/remark,23048947 ispgeek :

said by Puffnstuff :

I wouldn't be surprised if next we get a george forman cooking router. Grills burgers while you surf the net. lol

Well with the heat issues apparently caused by the latest firmware revision you should already be able to cook burgers on your dgl-4500.]]> http://www.dslreports.com/forum/remark,23048947 Sat, 19 Sep 2009 01:25:22 EDT http://www.dslreports.com/forum/remark,23048942 ispgeek :

said by Fireblade :

If I didn't upgrade past 1.11, you would most likely have never seen me in this forum. This router was a powerhouse of rape and win, now it's mediocre junk.

Still waitin on an answer to my previous question Fireblade...]]> http://www.dslreports.com/forum/remark,23048942 Sat, 19 Sep 2009 01:24:01 EDT http://www.dslreports.com/forum/remark,23038637 Puffnstuff : What were the issues with 1.11? I'm currently using 1.16b3 and for the most part its ok but the other day it did turn stupid on me. 1.12 has broken game rules but fixed the spontaneous reboot I got with rtsp pages using 1.02.]]> http://www.dslreports.com/forum/remark,23038637 Thu, 17 Sep 2009 10:53:38 EDT http://www.dslreports.com/forum/remark,23038457 pleekmo : I have a copy of FW version 1.11beta for the DGL-4500 (dgl4500_firmware_111_beta.bin) and preceding firmwares if you need them.
--
HCN: Because you deserve a rest!

Proud member of the Free Omelas Liberation Front.]]> http://www.dslreports.com/forum/remark,23038457 Thu, 17 Sep 2009 10:23:17 EDT http://www.dslreports.com/forum/remark,23038001 Puffnstuff : Where did you get 1.11 for the dgl-4500? Do you still have a copy of this fw?]]> http://www.dslreports.com/forum/remark,23038001 Thu, 17 Sep 2009 08:47:00 EDT http://www.dslreports.com/forum/remark,23037683 rtcy :

said by Puffnstuff :

I wouldn't be surprised if next we get a george forman cooking router. Grills burgers while you surf the net. lol

EXACTLY. I just bought a Westell 9100 on ebay for Verizon FIOS use, the hardware is great, BUT the firmware ver 1 was buggy and was quickly followed by the latest and it's still very buggy I have tons of syslog files to prove it. this 9100 router now has 2 MOCa chips and a USB port in the back that if I recall can handle a harddrive? Now let's get real , I don't want my router playing the role of a semi/quasi NAS it can barely do routing and getting my tv guide for my setboxes.

I'm testing dd-wrt on a second one it's the Actiontec mi424wr and those are much better compared to the 9100 but also have their shortcomings.

you would think these companies that are hired to do the router software would have gotten it right by now, it Linux and the driver for the wi-fi what is so hard??

BTW NEVER a ubicom router again either]]> http://www.dslreports.com/forum/remark,23037683 Thu, 17 Sep 2009 05:48:57 EDT http://www.dslreports.com/forum/remark,23036882 ispgeek : Fireblade what is your status? Have you filed a BBB complaint and followed the other instructions I have left in this thread? It's critical that you do this. Unless you have followed the self help instructions you cannot be included in the class of people currently being developed. Please immediately follow the instructions I have provided and keep us updated. If they fail to take care of you then and only then can you proceed to the next level. D-link must be given a chance to redeem themselves, if they fail then you become and member of the injured and unresolved class. ]]> http://www.dslreports.com/forum/remark,23036882 Wed, 16 Sep 2009 23:15:45 EDT http://www.dslreports.com/forum/remark,23036784 Fireblade :

said by ispgeek :

said by public :

said by ispgeek :

I'm still scratchin my head on this one. In the long run it's gonna be far cheaper for them to just admit they really messed up and replace everyone's routers. Someone at D-Link obviously disagrees.

You simply don't get it. Replace the router with what?? Another piece of crap purchased from another aspiring ODM in Taiwan?

Actually the router runs fairly decent on older firmware. Most people would agree with that so if they replace them with working units and people leave them alone then they will be fine. And that's a reasonable request. Issue isn't with the hardware, it's the firmware that broke the hardware.

If I didn't upgrade past 1.11, you would most likely have never seen me in this forum. This router was a powerhouse of rape and win, now it's mediocre junk.
--
I love fish sticks. I love putting fish sticks in my mouth.]]> http://www.dslreports.com/forum/remark,23036784 Wed, 16 Sep 2009 22:54:38 EDT http://www.dslreports.com/forum/remark,23036149 Puffnstuff : I wouldn't be surprised if next we get a george forman cooking router. Grills burgers while you surf the net. lol]]> http://www.dslreports.com/forum/remark,23036149 Wed, 16 Sep 2009 21:12:01 EDT http://www.dslreports.com/forum/remark,23035195 bluegrass : Routers should do ONE job and doit well , well maybe 2 Firewall and routing.

AMEN to that!!]]> http://www.dslreports.com/forum/remark,23035195 Wed, 16 Sep 2009 18:07:52 EDT http://www.dslreports.com/forum/remark,23034961 rtcy :

said by Reinvent3d :

Lol. They sent me a replacement router, event though I was out of my 1 year warranty period. I got an A2, and started to test that. If you notice, they remove posts that continuously bash D-Link, on THEIR forums. Remember that, they don't HAVE to have a forum up to help do faster support for YOU. Instead, they could tell you to just fuck off and call customer support. Get a different attitude, and maybe they'd help you. Again, spamming the same message over and over again, wouldn't help either - posts removed or not.

no matter what side of this issue one finds themselves in , I think it's clear to say that Dlink has a software issue on thier hand with several products. I ruined my 655 by going to the 1.3x series of firmware.

now my 9 year old son has it, my pesonal expireience is . NO MORE DLINK.

Routers should do ONE job and doit well , well maybe 2 Firewall and routing.

all the other crap they added is what broke it, when I upgraded I thought it was to aFIX of issues in 1.20 , not for all that crap they added]]> http://www.dslreports.com/forum/remark,23034961 Wed, 16 Sep 2009 17:19:28 EDT http://www.dslreports.com/forum/remark,23019723 Puffnstuff : True in that their handling of their customers has sucked up to this point. I hope that everybody with a problem router will call them and start making some noise.]]> http://www.dslreports.com/forum/remark,23019723 Mon, 14 Sep 2009 07:54:04 EDT http://www.dslreports.com/forum/remark,23018936 ispgeek :

said by Puffnstuff :

Don't wait contact them again. I don't think the d-link router problem is entirely their fault. If you look the problem routers all feature ubicom cpu's so tells me something right there. Keep raising hell until you get your refund and don't forget your experience with d-link when you are ready to buy in the future.

It might not be entirely their fault but they have made this into a huge problem by ignoring their customers and now they own the whole damn thing as far as I'm concerned.]]> http://www.dslreports.com/forum/remark,23018936 Sun, 13 Sep 2009 23:26:02 EDT http://www.dslreports.com/forum/remark,23018932 ispgeek :

said by NeKro :

I have email confirmation that dlink received the router on the 18th of august. Also have an email from Van Ngo saying that they would send me refund.

Today is august 9th, and now Van is ignoring my e-mails. Send an e-mail on August 4th asking for update and still no reply.

will send another e-mail in few days, if still nothing seems like I might have to contact BBB again.

Van Ngo does that to everyone who dares get upset with him.. you need to immediately contact the BBB and let them know whats going on. If you don't they may close the case on you and you start all over again (a real pain in the rump) (it also happened to me when I trusted that Van Ngo would return my emails. After a while he just stopped responding at all until I would contact the BBB, then he would send a little blurb email back but of course never making any promises for anything).

Call the BBB first thing tomorrow!]]> http://www.dslreports.com/forum/remark,23018932 Sun, 13 Sep 2009 23:24:32 EDT http://www.dslreports.com/forum/remark,23006482 Puffnstuff : Don't wait contact them again. I don't think the d-link router problem is entirely their fault. If you look the problem routers all feature ubicom cpu's so tells me something right there. Keep raising hell until you get your refund and don't forget your experience with d-link when you are ready to buy in the future.]]> http://www.dslreports.com/forum/remark,23006482 Fri, 11 Sep 2009 09:06:01 EDT http://www.dslreports.com/forum/remark,22999739 anon : I have email confirmation that dlink received the router on the 18th of august. Also have an email from Van Ngo saying that they would send me refund.

Today is august 9th, and now Van is ignoring my e-mails. Send an e-mail on August 4th asking for update and still no reply.

will send another e-mail in few days, if still nothing seems like I might have to contact BBB again.]]> http://www.dslreports.com/forum/remark,22999739 Thu, 10 Sep 2009 00:37:47 EDT http://www.dslreports.com/forum/remark,22961171 ispgeek : PuffnStuff stumbled across the following post from one of D-link's so-called engineers...

----------------------------------------------------------
We're looking for anyone that is experiencing the 3-4 day lock up, WAN slow down and poor wireless connections on their DGL-4500.

What we want to do is send out an Engineer to your location for about half a day to run some tests in your environment. We will also give you an extra router to comp you.

Remember we're only looking for users located within San Diego to Los Angeles.

Once we find what we need this thread will be closed and removed!

Thank You,

Ru-Fi-Oh
---------------------------------------------------------

We shall see where it goes....

I know I've dragged my feet on the website (actually I haven't but I have many projects in play and sadly since responses fell off it takes a lower priority than other things - if I had been flooded with the responses I expected I might have been able to justify the additional time...) meanwhile I've been in touch with several people including the CA lawfirm that will most likely be handling things and it's getting interesting. I suspect that late in the month things will get ugly for D-link (don't hold me to that because this is very fluid) and frankly the more they screw up the more work needs to be done. This isn't the only model affected and talking with others affected has been very time consuming and since I can't personally verify results as I don't own any other models I'm relying on data via email and phone calls.

We aren't going to rush into this. I want such an overwhelming amount of data and proof that D-link isn't gonna even consider fighting this and every day we get closer to that goal. It would really help if you people would spend a little time and do everything I've asked much earlier in this thread. It would also help if you would make contact with me directly so we can get you counted officially. Regardless of model..if you are experiencing the same thing with ANY D-Link product we want to hear from you.

Oh and D-Link...stop trying to ban me...it isn't working (I'm there as we speak) all your doing is making a better case for us. :D]]> http://www.dslreports.com/forum/remark,22961171 Wed, 02 Sep 2009 02:06:24 EDT http://www.dslreports.com/forum/remark,22935396 ispgeek : Who has yet to get their router replaced or refund?]]> http://www.dslreports.com/forum/remark,22935396 Thu, 27 Aug 2009 20:16:46 EDT http://www.dslreports.com/forum/remark,22910181 ispgeek : BTW-

The site is coming along slowly. I've been very busy at work and honestly no time to finish what needs to be done. Good things comin. It's not just limited to DGL4500 owners. Any D-link owner who has been damaged by D-link firmware will find assistance. In the meantime you guys need to get all the complaints filed and get that process started. Don't wait on the site because if you haven't done what I outlined above first the site isn't gonna be of much use to you.]]> http://www.dslreports.com/forum/remark,22910181 Sat, 22 Aug 2009 21:47:12 EDT http://www.dslreports.com/forum/remark,22910171 ispgeek :

said by Puffnstuff :

If I were looking to replace this router I'd take a long hard look at »www.netgear.com/Products/Routers···700.aspx this one.

My only gripe about Netgear has been the user interface and range. They may have changed all that by now.]]> http://www.dslreports.com/forum/remark,22910171 Sat, 22 Aug 2009 21:44:56 EDT http://www.dslreports.com/forum/remark,22910143 ispgeek : Holy christ....another one? This is unreal!]]> http://www.dslreports.com/forum/remark,22910143 Sat, 22 Aug 2009 21:39:26 EDT http://www.dslreports.com/forum/remark,22902219 kujoe : Just to add to this, I was LOVING my dir-825, until I upgraded the firmware. Even the newest 1.12 for the A1 revision sucks.

It seems that dlinks horrible half-baked firmware's aren't limited to specific models, it's across the board on anything they're putting out lately. Utterly disgusting.]]> http://www.dslreports.com/forum/remark,22902219 Fri, 21 Aug 2009 04:04:11 EDT http://www.dslreports.com/forum/remark,22889999 Puffnstuff : If I were looking to replace this router I'd take a long hard look at »www.netgear.com/Products/Routers···700.aspx this one.]]> http://www.dslreports.com/forum/remark,22889999 Wed, 19 Aug 2009 01:24:55 EDT http://www.dslreports.com/forum/remark,22887624 ispgeek :

said by public :

said by ispgeek :

I'm still scratchin my head on this one. In the long run it's gonna be far cheaper for them to just admit they really messed up and replace everyone's routers. Someone at D-Link obviously disagrees.

You simply don't get it. Replace the router with what?? Another piece of crap purchased from another aspiring ODM in Taiwan?

Actually the router runs fairly decent on older firmware. Most people would agree with that so if they replace them with working units and people leave them alone then they will be fine. And that's a reasonable request. Issue isn't with the hardware, it's the firmware that broke the hardware.]]> http://www.dslreports.com/forum/remark,22887624 Tue, 18 Aug 2009 17:44:10 EDT http://www.dslreports.com/forum/remark,22887516 public :

said by ispgeek :

I'm still scratchin my head on this one. In the long run it's gonna be far cheaper for them to just admit they really messed up and replace everyone's routers. Someone at D-Link obviously disagrees.

You simply don't get it. Replace the router with what?? Another piece of crap purchased from another aspiring ODM in Taiwan?]]> http://www.dslreports.com/forum/remark,22887516 Tue, 18 Aug 2009 17:24:18 EDT http://www.dslreports.com/forum/remark,22874620 anon : nope, but i'm keeping all e-mails from them. If they try to screw me I will file another complaint with BBB.

Simple tip to anyone that is having issues with 1.20 firmware and up.

Simple file complaint with BBB, sooner or later they will be forced to do mass recall.]]> http://www.dslreports.com/forum/remark,22874620 Sat, 15 Aug 2009 23:48:34 EDT http://www.dslreports.com/forum/remark,22873193 ispgeek :

said by No_Strings :

I've been in customer service or sales for 150 years (OK, it feels like that long), so I fully understand the need to put the best face on a bad situation. The wording in that line, though, was priceless. It's as if they were standing in front of a burning building, denying there was any sort of fire or anything, all the while promising to build a new house for those who mistakenly thought there had been a fire.

I also have no beef against D-Link. All I know is what I read in this forum which is not a scientific sample and may not be representative of the caliber of its products or users.

But to say "You only think you have a problem, but we'll be nice and try to appease you" seemed humorous to me.

Pretty much everyone is having issues with it. Some more than others. We only see the forum posts but can you imagine the amount of tech support calls they are getting on this? It has to be huge. Many people don't waste time with forums, they go right to the support monkeys.

I'm still scratchin my head on this one. In the long run it's gonna be far cheaper for them to just admit they really messed up and replace everyone's routers. Someone at D-Link obviously disagrees. ]]> http://www.dslreports.com/forum/remark,22873193 Sat, 15 Aug 2009 16:15:12 EDT http://www.dslreports.com/forum/remark,22867251 No_Strings : I've been in customer service or sales for 150 years (OK, it feels like that long), so I fully understand the need to put the best face on a bad situation. The wording in that line, though, was priceless. It's as if they were standing in front of a burning building, denying there was any sort of fire or anything, all the while promising to build a new house for those who mistakenly thought there had been a fire.

I also have no beef against D-Link. All I know is what I read in this forum which is not a scientific sample and may not be representative of the caliber of its products or users.

But to say "You only think you have a problem, but we'll be nice and try to appease you" seemed humorous to me.]]> http://www.dslreports.com/forum/remark,22867251 Fri, 14 Aug 2009 12:24:40 EDT http://www.dslreports.com/forum/remark,22866994 Puffnstuff : And everybody is surprised why?]]> http://www.dslreports.com/forum/remark,22866994 Fri, 14 Aug 2009 11:35:53 EDT http://www.dslreports.com/forum/remark,22865306 No_Strings : Quote of the week:

said by D-Link mod :

The firmware works, but people are suffering issues with it that causes them to believe it's broken.

I'm speechless.]]> http://www.dslreports.com/forum/remark,22865306 Fri, 14 Aug 2009 00:33:19 EDT http://www.dslreports.com/forum/remark,22865251 ispgeek : You guys ought to see this thread...omg D-link is really screwin up bad...

»forums.dlink.com/index.php?topic=6859.0]]> http://www.dslreports.com/forum/remark,22865251 Fri, 14 Aug 2009 00:23:25 EDT http://www.dslreports.com/forum/remark,22864798 ispgeek : D-link is back up to their old tricks again with banning people. I'm going to work on my end of the deal this weekend. More shortly.]]> http://www.dslreports.com/forum/remark,22864798 Thu, 13 Aug 2009 22:43:49 EDT http://www.dslreports.com/forum/remark,22857688 ispgeek :

said by NeKro :

D-Link will provide me with refund, I have to ship the unit to them, was provided with RMA and return address.

Did they say how long it takes for them to cut the check?]]> http://www.dslreports.com/forum/remark,22857688 Wed, 12 Aug 2009 20:24:16 EDT http://www.dslreports.com/forum/remark,22855141 anon : D-Link will provide me with refund, I have to ship the unit to them, was provided with RMA and return address.]]> http://www.dslreports.com/forum/remark,22855141 Wed, 12 Aug 2009 13:28:04 EDT http://www.dslreports.com/forum/remark,22834813 ispgeek : One more thing that just astounds me. D-link knows they can't fix the reboot issue, why not just admit it and replace everyones router without making them go through this nonsense. In the long run they will come out far better than this.

Oh...you guys aren't forgotten on the website. I've had ZERO time to add the forums and get it loaded on the server. I have a work related project that must come first. Hope to have it wrapped up this weekend and I'll finish things on my end.

In the meantime please post your experience with D-link and the other agencies. It's important for everyone to see your success or failure at resolution. Your posts help motivate others to take action so it's critical to keep the momentum going.]]> http://www.dslreports.com/forum/remark,22834813 Sat, 08 Aug 2009 02:04:23 EDT http://www.dslreports.com/forum/remark,22834772 ispgeek : And just to keep everyone honest over at the D-Link forums the self help info has been posted in the following thread on page 1:

»forums.dlink.com/index.php?topic=6880.0

Lets see if D-link is going to follow the same path as with previous posts such as this or....

]]> http://www.dslreports.com/forum/remark,22834772 Sat, 08 Aug 2009 01:46:55 EDT http://www.dslreports.com/forum/remark,22834750 ispgeek :

said by payBack :

said by NeKro :

Seems like BBB thing worked.

I got an e-mail from Van Ngo, to reply to him with what I would like to happen: Replacement A2 or refund

I will probably go with refund, lets see if they give me "warranty" trouble now.

Router is technically out of warranty, but it was their fault by breaking the router with their poorly coded firmware.

Damn, all I got was a replacement because my warranty was out. I should have pressed a little harder. I really don't want this router anymore :(

Warranty means nothing honestly and D-Link knows it (and so do I). If they released defective firmware and it damaged your equipment they are obligated to replace or refund you. It's that simple. Now they will try to initially fight you and dance around it as long as they can but just ignore that and stick to your demands.]]> http://www.dslreports.com/forum/remark,22834750 Sat, 08 Aug 2009 01:38:14 EDT http://www.dslreports.com/forum/remark,22834739 ispgeek :

said by NeKro :

Seems like BBB thing worked.

I got an e-mail from Van Ngo, to reply to him with what I would like to happen: Replacement A2 or refund

I will probably go with refund, lets see if they give me "warranty" trouble now.

Router is technically out of warranty, but it was their fault by breaking the router with their poorly coded firmware.

Great news! Take the refund though and get yourself a router that will be supported and you can use. This isn't worth the nonsense.]]> http://www.dslreports.com/forum/remark,22834739 Sat, 08 Aug 2009 01:34:39 EDT http://www.dslreports.com/forum/remark,22830198 payBack :

said by NeKro :

Seems like BBB thing worked.

I got an e-mail from Van Ngo, to reply to him with what I would like to happen: Replacement A2 or refund

I will probably go with refund, lets see if they give me "warranty" trouble now.

Router is technically out of warranty, but it was their fault by breaking the router with their poorly coded firmware.

Damn, all I got was a replacement because my warranty was out. I should have pressed a little harder. I really don't want this router anymore :(]]> http://www.dslreports.com/forum/remark,22830198 Fri, 07 Aug 2009 10:10:35 EDT http://www.dslreports.com/forum/remark,22829590 Puffnstuff : By all means take the refund and research any product before you buy it. Linksys is having trouble as well and I happened to have one of their problem routers before I bought the dgl-4500.]]> http://www.dslreports.com/forum/remark,22829590 Fri, 07 Aug 2009 07:27:19 EDT http://www.dslreports.com/forum/remark,22826884 anon : Seems like BBB thing worked.

I got an e-mail from Van Ngo, to reply to him with what I would like to happen: Replacement A2 or refund

I will probably go with refund, lets see if they give me "warranty" trouble now.

Router is technically out of warranty, but it was their fault by breaking the router with their poorly coded firmware.]]> http://www.dslreports.com/forum/remark,22826884 Thu, 06 Aug 2009 17:47:36 EDT http://www.dslreports.com/forum/remark,22826167 tipstir :

said by rtcy :

said by Internet Expert :

What you have to understand is that this issue is not universal to the device or the firmware. A very limited amount of people are having problems. Of these I would guess that half of the people involved have caused the issue themselves by not understanding the device.

you keep saying a few, Where do you get your numbers?

ridle me this, the router was working FINE with no reboots or freeze ups, I make the mistake of believing that the new firmware "fixed" certain bugs and install it, I see the massage warning you can not go back and say oh well the "fixed" things. now it's freezes and has to be rebooted as often as the POS Actiontec Verizon gives out. now I'm looking to see if a JTAG cablew will fit this router to find a way to force it to go back to 1.21, if I brick it I wil trow it in the garbage and that will be my last Dlink anything

I bought this unit to replace that router, so now i have a useless white UFO and making do with the Actiontec until I find a 9100 on ebay as Verizon wants 140.00 to sell you a 9100 as they can not guarantee what they send out.

BTW do these tiwaneese wear sunglasses indoors? cause those blue lights can put you eyes out and in the bedroom where my FIOS crap got installed it's impossible to sleep until you break out the electical tape and tape that POS across the front.

sad but I may have to go back and buy a Linksys 610 and put sveasoft or dd-wrt on it. in the meantime I lower my times to 120 seconds on my open connections so I do no t max out the NAt table on ActionLESS router

Too many of us with these issues. It only takes one guy in the factory or an engineer to screw-up the embeded code in these routers. I think that's what happen! Mine overheats where with 1.11 it didn't overheat. The 42-50mW is weaker compared to DD-WRT 71-251mW on certain wireless router. So D-link has disable mW to go stronger or it's hardware lock.]]> http://www.dslreports.com/forum/remark,22826167 Thu, 06 Aug 2009 15:26:20 EDT http://www.dslreports.com/forum/remark,22825554 rtcy :

said by Internet Expert :

What you have to understand is that this issue is not universal to the device or the firmware. A very limited amount of people are having problems. Of these I would guess that half of the people involved have caused the issue themselves by not understanding the device.

you keep saying a few, Where do you get your numbers?

ridle me this, the router was working FINE with no reboots or freeze ups, I make the mistake of believing that the new firmware "fixed" certain bugs and install it, I see the massage warning you can not go back and say oh well the "fixed" things. now it's freezes and has to be rebooted as often as the POS Actiontec Verizon gives out. now I'm looking to see if a JTAG cablew will fit this router to find a way to force it to go back to 1.21, if I brick it I wil trow it in the garbage and that will be my last Dlink anything

I bought this unit to replace that router, so now i have a useless white UFO and making do with the Actiontec until I find a 9100 on ebay as Verizon wants 140.00 to sell you a 9100 as they can not guarantee what they send out.

BTW do these tiwaneese wear sunglasses indoors? cause those blue lights can put you eyes out and in the bedroom where my FIOS crap got installed it's impossible to sleep until you break out the electical tape and tape that POS across the front.

sad but I may have to go back and buy a Linksys 610 and put sveasoft or dd-wrt on it. in the meantime I lower my times to 120 seconds on my open connections so I do no t max out the NAt table on ActionLESS router]]> http://www.dslreports.com/forum/remark,22825554 Thu, 06 Aug 2009 13:48:12 EDT http://www.dslreports.com/forum/remark,22818523 ispgeek : No apologies for cross posting needed. This is a huge issue and everyone has a right to vent. Part of the problem has been NOT enough people are venting yet we know they are there. D-Link THINKS they are gonna be able to let this problem roll on by and that isn't so. What I would really like to see is that each person who is reading these threads find at least 3 forums/websites that they are members of and create the following thread.

TITLE - ATTEN: ALL D-LINK OWNERS WITH FIRMWARE PROBLEMS

BODY OF POST BELOW:

If you are an owner of a D-link product with hardware/firmware problems that are still unresolved despite all your efforts to have them resolve them or if you have recently upgraded your firmware only to have your router become useless or not perform as advertised. Immediately follow the instructions below and wait for more details on a website that is being developed now to assist you with these problems.

In the meantime...you need to do the following immediately.

1). File a complaint with the Better Business Bureau at www.bbb.org (this will get an immediate response from Dlink and replacement of your router - at least for now)

2). File a complaint with the California Department of Consumer Affairs at »www.dca.ca.gov/online_services/c···nt.shtml

3). File a complaint with YOUR state's consumer affairs.

4.) File a complaint with the Federal Trade Commission at »https://www.ftccomplaintassistant.gov/FT···?Lang=en

5.) File a complaint with Rippoffreport.com at »www.ripoffreport.com/login.asp

You may use the complaint text for each one (that way it saves you loads of time). Also save your paperwork and all emails, conversations, phone records...everything! Do NOT dispose of, sell, trade or otherwise let the hardware go as this may become valuable evidence for authorities.

Your warranty status does NOT matter. Facts are if the firmware update that D-Link provided caused the damage they are liable to fix and/or repair the damage in a reasonable period of time. Almost 3 months is not reasonable.

More on the self help website will be announced shortly. In the meantime you need to immediately file the complaints above and SAVE EVERYTHING!

You can get more information at the following two sites:

http://www.dslreports.com/forum/r22572439-DLink-Banning-Users-and-Deleting-Posts-Critical-Of-DLink

and

http://www.ispgeeks.com/wild/modules.php?name=Forums&file=viewtopic&t=2981&highlight=dlink

----------------------------------------------------------

If everyone does this at their favorite gaming and tech sites this will have an immediate impact and also get those affected engaged in the process. This way at least the first parts of the process can be started. They will need to have done this first if they plan to move forward with anything in the futre. Paper trail..paper trail...paper trail....it's all about the paper and effort.]]> http://www.dslreports.com/forum/remark,22818523 Wed, 05 Aug 2009 11:01:15 EDT http://www.dslreports.com/forum/remark,22818427 payBack : Sorry for cross-posting, but considering some of us might be in the same boat, maybe some of you might be interested in helping me narrow down my replacement:

»Router Selection]]> http://www.dslreports.com/forum/remark,22818427 Wed, 05 Aug 2009 10:42:50 EDT http://www.dslreports.com/forum/remark,22817274 anon : i decided to add my 2 cents.

you can see them here
»forums.dlink.com/index.php?topic=6990.0

unless of cource dlink deletes it]]> http://www.dslreports.com/forum/remark,22817274 Wed, 05 Aug 2009 01:57:36 EDT http://www.dslreports.com/forum/remark,22814087 tipstir :

said by ispgeek :

Alright folks...well the latest firmware update thread has been locked by D-Link so we're gonna go ahead and move forward with things. I'm done doinking around with these assclowns.

We're on hold for one thing...forums. I wasn't gonna put forums in the site but given everything I think we need to. People need a place where they can get some help from each other beyond just the legal aspect of things. Hopefully by this weekend I can get that together. I'm pressed for time this week unfortunately.

The DGL-4500 main beta forum area is here : »forums.dlink.com/index.php?board=167.0

Keep your eyes open there...I'll be there as well.

So will I :)]]> http://www.dslreports.com/forum/remark,22814087 Tue, 04 Aug 2009 15:50:14 EDT http://www.dslreports.com/forum/remark,22810995 ispgeek : Alright folks...well the latest firmware update thread has been locked by D-Link so we're gonna go ahead and move forward with things. I'm done doinking around with these assclowns.

We're on hold for one thing...forums. I wasn't gonna put forums in the site but given everything I think we need to. People need a place where they can get some help from each other beyond just the legal aspect of things. Hopefully by this weekend I can get that together. I'm pressed for time this week unfortunately.

The DGL-4500 main beta forum area is here : »forums.dlink.com/index.php?board=167.0

Keep your eyes open there...I'll be there as well.]]> http://www.dslreports.com/forum/remark,22810995 Tue, 04 Aug 2009 01:04:19 EDT http://www.dslreports.com/forum/remark,22810518 tipstir :

said by MLGTWISTED :

^^^

Not to highjack this thread, but if there is a new standard of wireless N coming out next year, will it be advertised still as N or a new standard completely? Because I think N has left a bad taste in peoples mouths, lol.
An interesting concept though or just a thought is that N as a standard isn't bad, its just the software and hardware doesn't allow N to work as well as it possibly can. The reason I say this is because it seems that newer routers like 655 and is it the very new 855, appear to have some improvements over what I use. Is it fair to say that the software that drives these routers is the real thing that holds them back? My basis for this argument is the increasingly poor firmware updates that have ruined alot of routers out there.

Give it a few months into 2010 or until something is working before I would ever use these brand.]]> http://www.dslreports.com/forum/remark,22810518 Mon, 03 Aug 2009 22:38:14 EDT http://www.dslreports.com/forum/remark,22810103 MLGTWISTED : ^^^

Not to highjack this thread, but if there is a new standard of wireless N coming out next year, will it be advertised still as N or a new standard completely? Because I think N has left a bad taste in peoples mouths, lol.
An interesting concept though or just a thought is that N as a standard isn't bad, its just the software and hardware doesn't allow N to work as well as it possibly can. The reason I say this is because it seems that newer routers like 655 and is it the very new 855, appear to have some improvements over what I use. Is it fair to say that the software that drives these routers is the real thing that holds them back? My basis for this argument is the increasingly poor firmware updates that have ruined alot of routers out there.]]> http://www.dslreports.com/forum/remark,22810103 Mon, 03 Aug 2009 21:09:35 EDT http://www.dslreports.com/forum/remark,22809629 tipstir :

said by MLGTWISTED :

said by tipstir :

Correction PCB, miniPCI A1-A3 on DIR-655 A4 and higher is on the PCB and hardware is build in China, firmware does come from twain. I know the OP means well I can buy new hardware from another brand instead of going through the hassles with BBB, FTC an DLINK just to get another lousy wireless N router in draft 2.0. Better off waiting until 450mbps versions of N in standard in 2010. Anything out there now is going to have some issues or worst just won't function correctly. I am not convinced.

Like most people I would agree with you that waiting for a new standard to come out seems to be the best thing to do here, because N right now is a dissapointment on D-link routers, I have no idea how N is on other routers. The problem with this logic is that when a new standard/technology is in early stages of release; chances are its going to be bugged, and unfortunetly your in the place when you started, waiting. The problem with technology is that it constantly evolves and is ever changing, and hardly ever perfect especially when considering routers.
I think most people will agree, we just want a router that works, and when people buy routers that are supposedly worth 2 to 300 big ones; I think we expect core functionality and performance.
Im left thinking to myself when should I upgrade? and to spend another 200 or so on a new router with new problems.
Im sure non d-link routers are plagued with the similar issues, I don't think this is just a d-link issue, its the out with the old and in with the new culture. Buying a product and within 6 months there's already something better, but half the time it just feels like the new products have new skins and slightly modified UI. Not really sure where Im going with this but its all still comes down to when is the best time to buy.

On a side note, I keep reading the beta forum responses from techs and they disgust me. For some reason there bringing arrogence into many responses, like they are better than the customers because they have this amazing knowledge that customers could never understand. I personally think thhat the responses from these techs just fuel the d-link hatred right now, because this isn't customer service, I don't know what it is, but it certainly isn't help or support.

Beta forum for D-LINK is just an experiment that has gone wrong. Yes I understand just like you I gone out and spend more than I should on a wireless router. After spending $160 on two WZR2-G300N in 2007.

Wasted my money and I did get all of it back. These routers with Draft 2.0 at the time had dropped the wireless N and G on WWAN and WLAN. Not forget LAN/WAN. It had 500MHz NPU 32MB of RAM it as faster than DIR-655, but the trade off was drop outs. DIR-615 A1 had the same PCB same NPU and RAM and it did the same thing. D-LINK India Tech told me to get my money back. So I had gone with the DIR-655 A3 and the story goes on as you know now..

In 2008 D-LINK and Trendnet just trash with wireless N. 2009 Netgear (crap) and Belkin N+ shows signs of the wireless N signal fading in and out. I guess after a month or two these routers start to degrade. Or it could be interference from others wireless in my area. But I can tell you both Buffalo High Power Turbo G doesn't have these issues like N does. Both of these Wireless Router G 2005/2006 is when I had got them cost me around $60 bucks each. Far cry spending more for the promises of DIR-655 and it doesn't deliver. I thought I could get 3 years out of this router now it's less 1.5 years.]]> http://www.dslreports.com/forum/remark,22809629 Mon, 03 Aug 2009 19:27:49 EDT http://www.dslreports.com/forum/remark,22808304 MLGTWISTED :

said by tipstir :

Correction PCB, miniPCI A1-A3 on DIR-655 A4 and higher is on the PCB and hardware is build in China, firmware does come from twain. I know the OP means well I can buy new hardware from another brand instead of going through the hassles with BBB, FTC an DLINK just to get another lousy wireless N router in draft 2.0. Better off waiting until 450mbps versions of N in standard in 2010. Anything out there now is going to have some issues or worst just won't function correctly. I am not convinced.

Like most people I would agree with you that waiting for a new standard to come out seems to be the best thing to do here, because N right now is a dissapointment on D-link routers, I have no idea how N is on other routers. The problem with this logic is that when a new standard/technology is in early stages of release; chances are its going to be bugged, and unfortunetly your in the place when you started, waiting. The problem with technology is that it constantly evolves and is ever changing, and hardly ever perfect especially when considering routers.
I think most people will agree, we just want a router that works, and when people buy routers that are supposedly worth 2 to 300 big ones; I think we expect core functionality and performance.
Im left thinking to myself when should I upgrade? and to spend another 200 or so on a new router with new problems.
Im sure non d-link routers are plagued with the similar issues, I don't think this is just a d-link issue, its the out with the old and in with the new culture. Buying a product and within 6 months there's already something better, but half the time it just feels like the new products have new skins and slightly modified UI. Not really sure where Im going with this but its all still comes down to when is the best time to buy.

On a side note, I keep reading the beta forum responses from techs and they disgust me. For some reason there bringing arrogence into many responses, like they are better than the customers because they have this amazing knowledge that customers could never understand. I personally think thhat the responses from these techs just fuel the d-link hatred right now, because this isn't customer service, I don't know what it is, but it certainly isn't help or support.]]> http://www.dslreports.com/forum/remark,22808304 Mon, 03 Aug 2009 15:45:23 EDT http://www.dslreports.com/forum/remark,22808255 tipstir : TP-Link always reminds me of D-Link for some reason. But again there stuff is really cheap but they make their own stuff though PCB and PCI/PCI-E PCB Gig Cards. I have TP-LINK Gig PCI and Encore Gig PCI neither has gave me any problems Both use the Same Realtek Controller Gig Chip which is really quick. Trendnet uses the same for it's TEW-641PC Wireless N PCMICA cards RTL8190 which I have 3 of those.

When it comes to Draft 2.0 N none of these I won't recommend

Netgear
Trendnet
Belkin
D-link
Buffalo
Linksys

When it comes to G these I would recommend

Buffalo
LinkSys

Right now I running G on Buffalo WHR-HP-G54 using the latest DD-WRT with the fixed bug in the firmware 7/09. No issues. I have to setup as APs in different areas. They're so stable I can't understand why the other can't do the same with N.

I had replaced the DIR-655 with Belkin N+, neither the N routers like Netgear, Trendnet, Buffalo, DIR-605 ever work as good as the Belkin N+.

]]> http://www.dslreports.com/forum/remark,22808255 Mon, 03 Aug 2009 15:38:25 EDT http://www.dslreports.com/forum/remark,22807191 public :

said by payBack :

Interesting, I've also been trying to find a reliable router Manufacturer. Netgear was an easy one to weed out as they have a BBB rating of 'F'. DLink routers are nothing more than bricks.

Netgear is not a manufacturer. They buy designs from Taiwan ODMs like Global Sun Tech and others.
They buy the same products as DLink, just have someone put it in a different shape and color box.]]> http://www.dslreports.com/forum/remark,22807191 Mon, 03 Aug 2009 13:02:03 EDT http://www.dslreports.com/forum/remark,22806145 ispgeek :

Please don't take this as a personal attack, but I'm amazed at how many users that claim to have so much experience in the industry go out and buy a D-Link or Linksys "router", and expect to get a product they can trust to be the cornerstone of their network(s). Really, go out and buy a real router like a SonicWall, Watchguard or even Zyxel. If they sell it at CompUSA, you're probably not going to get much quailty.

Simple really...each of the units you mentioned above comes with their own problems...tested them already and for our needs they failed OR they didn't meet our needs. Blv it or not the DGL4500 actually has some great features for the price and when they work...they work well...problem is that D-Link keeps messing with them and then won't support them. Sonicwall and Watchguard are both fine devices but they are also moneypits...you don't get anything from them unless you pay them yearly...not the way I roll thank you. If you're gonna spend that kinda money...you shouldn't keep having to give it. Zyxel used to be an awesome product...they have had some issues recently...one of which I got caught up in and I never went back....maybe some day.]]> http://www.dslreports.com/forum/remark,22806145 Mon, 03 Aug 2009 10:07:36 EDT http://www.dslreports.com/forum/remark,22806082 payBack : Interesting, I've also been trying to find a reliable router Manufacturer. Netgear was an easy one to weed out as they have a BBB rating of 'F'. DLink routers are nothing more than bricks. Buffalo looks cool, but they also have a BBB rating of 'D'. Linksys/Cisco and Trendnet are the only two that still retain a half-way decent rating, but I've heard really bad things about the new Linksys routers overheating and firmware issues. I'm now looking at a RouterBoard RB450G with a separate wireless N accesspoint. Draytek looks interesting too.]]> http://www.dslreports.com/forum/remark,22806082 Mon, 03 Aug 2009 09:53:08 EDT http://www.dslreports.com/forum/remark,22806079 SLD :

said by ispgeek :

I'm by no means a noob at this. I run a very high amount of traffic through the two dgl-4500's I own to service websites that I own 24 hours a day.

Please don't take this as a personal attack, but I'm amazed at how many users that claim to have so much experience in the industry go out and buy a D-Link or Linksys "router", and expect to get a product they can trust to be the cornerstone of their network(s). Really, go out and buy a real router like a SonicWall, Watchguard or even Zyxel. If they sell it at CompUSA, you're probably not going to get much quailty.]]> http://www.dslreports.com/forum/remark,22806079 Mon, 03 Aug 2009 09:52:17 EDT http://www.dslreports.com/forum/remark,22805264 ispgeek :

said by tipstir :

Correction PCB, miniPCI A1-A3 on DIR-655 A4 and higher is on the PCB and hardware is build in China, firmware does come from twain. I know the OP means well I can buy new hardware from another brand instead of going through the hassles with BBB, FTC an DLINK just to get another lousy wireless N router in draft 2.0. Better off waiting until 450mbps versions of N in standard in 2010. Anything out there now is going to have some issues or worst just won't function correctly. I am not convinced.

I'm testing Draytek goodies now. Gave up on the cheap crap. Figured if I spent a few more bucks for bang I might actually get some decent stuff.]]> http://www.dslreports.com/forum/remark,22805264 Mon, 03 Aug 2009 01:34:15 EDT http://www.dslreports.com/forum/remark,22805026 tipstir : Correction PCB, miniPCI A1-A3 on DIR-655 A4 and higher is on the PCB and hardware is build in China, firmware does come from twain. I know the OP means well I can buy new hardware from another brand instead of going through the hassles with BBB, FTC an DLINK just to get another lousy wireless N router in draft 2.0. Better off waiting until 450mbps versions of N in standard in 2010. Anything out there now is going to have some issues or worst just won't function correctly. I am not convinced. ]]> http://www.dslreports.com/forum/remark,22805026 Mon, 03 Aug 2009 00:01:25 EDT http://www.dslreports.com/forum/remark,22804822 ispgeek : Oh really now? Hmm gonna have to dig that up and include with everything I already have.

As for the branding thing, yea...pretty much hit the nail on that one BUT that makes them no less responsible.]]> http://www.dslreports.com/forum/remark,22804822 Sun, 02 Aug 2009 23:03:38 EDT http://www.dslreports.com/forum/remark,22804813 public :

said by ispgeek :

I've held off with the website but unless we see immediate forward motion part 2 of "DLINK FIX MY ROUTER NOW" goes into effect.

Why do you think DLink can fix anything?
DLink is a branding company, they do not manufacture anything. ODM products are purchased from Taiwan reference design houses, firmware usually written by yet another company elsewhere.
If a version 2 does not work, DLink buys yet another piece of crap, often a different chipset, different radio, different firmware and calls it version3.
Netgear and others do the same thing. That is why buying another consumer branded design from another branding house is rarely an improvement.
By the way DLink was fined some years ago by knowingly retaining rebate processor that threw mailed in rebates away.]]> http://www.dslreports.com/forum/remark,22804813 Sun, 02 Aug 2009 23:00:23 EDT http://www.dslreports.com/forum/remark,22804779 ispgeek :

said by payBack :

I also noticed you can review the company here in addition to filing a complaint with the BBB:

»www.trustlink.org/BusinessProfil···05725218

Yes you can BUT, they don't want you doing both the complaint and the web based reviews.]]> http://www.dslreports.com/forum/remark,22804779 Sun, 02 Aug 2009 22:48:41 EDT http://www.dslreports.com/forum/remark,22804777 ispgeek :

said by payBack :

Well, I thought I might share with you all that I will be filing with the BBB and FTC. I've had nothing but problems with this router, support is horrible about auto replying, and nobody is satisfied with their replacements in the dlink forums. Honestly, I don't think getting a replacement will solve anything at this point. If you still have a warranty, I would definitely peruse a full refund.

Hoooray for you!!!! Nothing but good things will come of that! Warranty status means nothing though. If D-Link's firmware update has ruined your device they are liable to repair and/or replace it REGARDLESS of what they may tell you or claim in their bogus disclaimers. File the reports anyway! The more complaints filed is bad news for D-Link and they know it. Especially with the BBB, FTC and California Dept of Consumer Affairs. While the FTC and CDCA may only act when they get multiple complaints...there are many thousands of people affected and even if a small fraction of them complain its bad news for D-Link. PLUS it sets the path for what's coming...I've been asked not to say the words here but you know they are " action".]]> http://www.dslreports.com/forum/remark,22804777 Sun, 02 Aug 2009 22:47:50 EDT http://www.dslreports.com/forum/remark,22804762 payBack : I also noticed you can review the company here in addition to filing a complaint with the BBB:

»www.trustlink.org/BusinessProfil···05725218]]> http://www.dslreports.com/forum/remark,22804762 Sun, 02 Aug 2009 22:45:11 EDT http://www.dslreports.com/forum/remark,22804747 payBack : Well, I thought I might share with you all that I will be filing with the BBB and FTC. I've had nothing but problems with this router, support is horrible about auto replying, and nobody is satisfied with their replacements in the dlink forums. Honestly, I don't think getting a replacement will solve anything at this point. If you still have a warranty, I would definitely peruse a full refund. ]]> http://www.dslreports.com/forum/remark,22804747 Sun, 02 Aug 2009 22:41:15 EDT http://www.dslreports.com/forum/remark,22804544 tipstir :

said by ispgeek :

said by tipstir :

said by ispgeek :

Time is running out D-Link. I can't urge you strongly enough to take care of everyone with firmware related issues immediately. I think everyone has been more than patient and such goodwill does come to an end. I've held off with the website but unless we see immediate forward motion part 2 of "DLINK FIX MY ROUTER NOW" goes into effect.

60 Minutes should do a Story on that.. Good title D-LINK FIX MY ROUTER NOW!

I know they won't fix my D-LinK DIR-655 it's been a year. I am stuck with it. Nothing else can be done. Disabling the DNS Relay doesn't do anything. I am tired of hearing about doing it (DNS Relay disabled). Other reports shows that the wireless won't come back on when you even to a firmware update or factory re-store. When you see the DIR-655 and DGL-4500 be re-serviced and resold on geeks.com then you know D-link and a lot of returns that they had fixed and try to dump back on first time users who don't know the whole story.

Do you have a paper trail by some chance? If you do SERIOUSLY go ahead and file the BBB complaint (it does work..everyone who's done it has received immediate action). Besides in order for things to be taken to the next level you must exercise some self help options (it looks much better if you can show you tried and tried and tried and they just ignored you). A few hundred posts back I gave the steps that I'm told everyone needs to follow first.

Also that title you referenced above is key to the website - hint hint hint.

Yes I read what you had type here with the BBB remember you told me you heard back. You were getting a replacement. I just saying if you take to the next level more users could know. Not everyone is a member here.

If BBB can force D-LINK to act that's good.. I'll take what you have posted in the prior links and see what they can do for me.]]> http://www.dslreports.com/forum/remark,22804544 Sun, 02 Aug 2009 21:47:26 EDT http://www.dslreports.com/forum/remark,22803978 ispgeek :

said by tipstir :

said by ispgeek :

Time is running out D-Link. I can't urge you strongly enough to take care of everyone with firmware related issues immediately. I think everyone has been more than patient and such goodwill does come to an end. I've held off with the website but unless we see immediate forward motion part 2 of "DLINK FIX MY ROUTER NOW" goes into effect.

60 Minutes should do a Story on that.. Good title D-LINK FIX MY ROUTER NOW!

I know they won't fix my D-LinK DIR-655 it's been a year. I am stuck with it. Nothing else can be done. Disabling the DNS Relay doesn't do anything. I am tired of hearing about doing it (DNS Relay disabled). Other reports shows that the wireless won't come back on when you even to a firmware update or factory re-store. When you see the DIR-655 and DGL-4500 be re-serviced and resold on geeks.com then you know D-link and a lot of returns that they had fixed and try to dump back on first time users who don't know the whole story.

Do you have a paper trail by some chance? If you do SERIOUSLY go ahead and file the BBB complaint (it does work..everyone who's done it has received immediate action). Besides in order for things to be taken to the next level you must exercise some self help options (it looks much better if you can show you tried and tried and tried and they just ignored you). A few hundred posts back I gave the steps that I'm told everyone needs to follow first.

Also that title you referenced above is key to the website - hint hint hint. ]]> http://www.dslreports.com/forum/remark,22803978 Sun, 02 Aug 2009 19:18:53 EDT http://www.dslreports.com/forum/remark,22803921 tipstir :

said by ispgeek :

Time is running out D-Link. I can't urge you strongly enough to take care of everyone with firmware related issues immediately. I think everyone has been more than patient and such goodwill does come to an end. I've held off with the website but unless we see immediate forward motion part 2 of "DLINK FIX MY ROUTER NOW" goes into effect.

60 Minutes should do a Story on that.. Good title D-LINK FIX MY ROUTER NOW!

I know they won't fix my D-LinK DIR-655 it's been a year. I am stuck with it. Nothing else can be done. Disabling the DNS Relay doesn't do anything. I am tired of hearing about doing it (DNS Relay disabled). Other reports shows that the wireless won't come back on when you even to a firmware update or factory re-store. When you see the DIR-655 and DGL-4500 be re-serviced and resold on geeks.com then you know D-link and a lot of returns that they had fixed and try to dump back on first time users who don't know the whole story.]]> http://www.dslreports.com/forum/remark,22803921 Sun, 02 Aug 2009 19:03:32 EDT http://www.dslreports.com/forum/remark,22803731 Puffnstuff : They've had more than enough time so put the site up and lets keep rolling.]]> http://www.dslreports.com/forum/remark,22803731 Sun, 02 Aug 2009 18:09:27 EDT http://www.dslreports.com/forum/remark,22803646 ispgeek : Time is running out D-Link. I can't urge you strongly enough to take care of everyone with firmware related issues immediately. I think everyone has been more than patient and such goodwill does come to an end. I've held off with the website but unless we see immediate forward motion part 2 of "DLINK FIX MY ROUTER NOW" goes into effect.]]> http://www.dslreports.com/forum/remark,22803646 Sun, 02 Aug 2009 17:46:01 EDT http://www.dslreports.com/forum/remark,22781978 ispgeek : I'm glad to see a more humble D-Link in the thread listed below. They finally might be getting the message that people are really pissed off and aren't gonna take it anymore. We're sitting tight waiting how this unfolds because IF this is a new trend then they deserve a chance...on the other hand if this is just another delay tactic as everyone has seen previously then we're gonna nail em.

You can follow this thread at:

»forums.dlink.com/index.php?topic=6403.105

---------
MSG to D-Link - I know you're here watching this thread so I will throw you a bone...what I saw posted today was the very first humble and proper post I've seen so far. You admit the firmware was crap and you humbly address the concerns that people still have. In fairness to you...Kudos...its the right way to respond to a problem...keep it up and good things will come. I also noticed that you left the self help post up and didn't delete it on page 7. Again that was also a very smart and proper way of handling that. I know it stings...it was intended to sting and wake you up. Apparently it may have worked....hopefully going forward we'll have nothing but good things to post about you.]]> http://www.dslreports.com/forum/remark,22781978 Wed, 29 Jul 2009 01:15:51 EDT http://www.dslreports.com/forum/remark,22762286 ispgeek :

said by Internet Expert :

I dunno, it was obvious to me reading this once that they intended you to ship it back with the provided shipping label.

They haven't provided a return label for one and two they haven't fixed the problem with the one they sent. Now why on earth would I send them anything at my expense back and most important leave myself back to step 1? Given their track record would you do anything different (be honest).]]> http://www.dslreports.com/forum/remark,22762286 Fri, 24 Jul 2009 20:29:03 EDT http://www.dslreports.com/forum/remark,22761814 Puffnstuff : Well the deal was that they ship us a new a2 and provide a return shipping tag so that we could return the problem a1 to them for further testing. I have a new a2 and they never sent me a shipping tag for the defective a1. Now the guys over in the d-link forum are resorting to personal attacks on anyone who reports they have had trouble with the a1. I for one will steer clear of d-link in the future until they get their ducks together.]]> http://www.dslreports.com/forum/remark,22761814 Fri, 24 Jul 2009 18:33:23 EDT http://www.dslreports.com/forum/remark,22760057 anon : I dunno, it was obvious to me reading this once that they intended you to ship it back with the provided shipping label.]]> http://www.dslreports.com/forum/remark,22760057 Fri, 24 Jul 2009 13:02:26 EDT http://www.dslreports.com/forum/remark,22759980 ispgeek :

said by Internet Expert :

"I will have the replacement unit shipped out to you shortly. I will also provide you with a shipping label to return the unit to D-link".

Doesn't sound like a TEST unit now does it? And btw the shipping label was never sent. Only after I reported back to the BBB that this issue was still unresolved did they try this nonsense.]]> http://www.dslreports.com/forum/remark,22759980 Fri, 24 Jul 2009 12:39:20 EDT http://www.dslreports.com/forum/remark,22759702 anon : "I will have the replacement unit shipped out to you shortly. I will also provide you with a shipping label to return the unit to D-link".]]> http://www.dslreports.com/forum/remark,22759702 Fri, 24 Jul 2009 12:21:53 EDT http://www.dslreports.com/forum/remark,22759475 ispgeek : Okay...

Everyone knows what my previous response to their last email was (you can see it above). It's already documented that the equipment has been removed and the destroyed router has gone to my attorney as it's actually now considered evidence (for the obvious reasons).

Well yesterday I received the following email from Mr. Ngo at D-Link.

--------------------------------------------
(ME),

I understand. My legals department will respond according. Meanwhile, if you are done with the testing of the A2 which was provided, I can send you a label to return it. Thanks

Van Ngo
Manager, Customer Service
D-link Systems, Inc.
17595 Mt. Herrmann
Fountain Valley, CA 92708
Tel: 1-800-326-1688
Fax: 1-866-743-4638

----------------------------------------------

All of a sudden this jerk is trying to claim that the replacement A2 that he shipped me was a "TEST" unit and now he wants it back which of course leaves me right back at square one. Now granted the A2 has issues with the wireless portion and another mysterious lockup problem where it suddenly won't pass information on other network devices (it's like the network vanishes entirely even after reboot) and then just as quickly the network devices show up again one by one over about 10 minutes. BUT...this was never sent as a TEST unit....please see the below earlier emails (which have already been posted in this thread but to remind everyone we'll do it again).

First the confirmation that my original A1 is defective and they are replacing it:

-----------------------------------------------
Dear (ME),

D-Link Technical Support has determined that your DGL-4500 is defective. Please return your product to the point of purchase if you are still within the return period, usually 7 to 30 days. Check with the retailer for more information on their return policy.

If you cannot return the product to the point of purchase, you can arrange to have the product replaced by D-Link. You must obtain an RMA (Return Merchandise Authorization) number.

To be issued an RMA number online, please go to »https://rma.dlink.com

Important: You must supply your Case ID and telephone number when requesting an RMA number.
Case ID: DLK400375885
Phone Number: 727742xxxxx

----------------------------------------------

And now the immediately following email from Mr. Ngo confirming what his automated ticketing system sent...

----------------------------------------------

(ME),

Please disregard the content of this email. This was needed on my side to start the process. I will have the replacement unit shipped out to you shortly. I will also provide you with a shipping label to return the unit to D-link. Can I ship the replacement to the address provided on the BBB correct?

Van Ngo
Manager, Customer Service
D-link Systems, Inc.
17595 Mt. Herrmann
Fountain Valley, CA 92708
Tel: 1-800-326-1688
Fax: 1-866-743-4638