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<title>Topic &#x27;Re: What exactly happend?&#x27; in forum &#x27;&#x27; - dslreports.com</title>
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<pubDate>Fri, 10 Feb 2012 18:29:59 EDT</pubDate>
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<title>Re: What exactly happend?</title>
<link>http://www.dslreports.com/forum/Re-What-exactly-happend-22573829</link>
<description><![CDATA[David posted : Got a question, can you either send me the information via: <br><br>1.) IM (click on my name to send me one)- should take you to my page<br>2.) e-mail me<br>3.) post a new topic here: &raquo;<IMG  align=absmiddle style="vertical-align:middle;" TITLE="" SRC="http://i.dslr.net/silk/lock.png" border=0 width=16 height=16><A HREF="https://secure.dslreports.com/forum/sbcdirect">AT&T Direct</A>]]></description>
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<pubDate>Thu, 18 Jun 2009 16:57:46 EDT</pubDate>
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<title>Re: What exactly happend?</title>
<link>http://www.dslreports.com/forum/Re-What-exactly-happend-22573791</link>
<description><![CDATA[trebzon posted : Multiple issues.  Mostly it was very poor training and process.  I was told multiple times different stories of when I could cancel and or change my plans.  At the time I had DSL, 2 land lines, 2 cell phones, 1 PC Card data plan.  All except 1 land line and 1 cell were work related.  My job changed so I didn't need the PC Card any longer and it was a nightmare to get a straight answer when I could cancel, what my fees would be.  Every call a different story and they always put it back on me to call back.  I had to invest 20+ hours of my life just to arrange the cancellation of the PC card plan.  I didn't even want to get anything special just a clear answer.  Unfortunately it seems that a CSR telling you something means nothing at AT&T and it is up to you to just deal with whatever is told to you in the most recent communication.  <br><br>And that was just for the PC card.  Installer installing jacks horribly, service calls to get call forwarding and multi-ring setup.  It really seems to me that the training and communication for employees is seriously sub par and there is no will to improve.<br><br>- To clarify the product itself is not the issue.  it is the incredible pain and drama around setting up or changing services.  I know use AT&T because I have to not because I want to.  ]]></description>
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<pubDate>Thu, 18 Jun 2009 16:49:03 EDT</pubDate>
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<item>
<title>What exactly happend?</title>
<link>http://www.dslreports.com/forum/What-exactly-happend-22573401</link>
<description><![CDATA[David posted : Can I ask? ]]></description>
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<pubDate>Thu, 18 Jun 2009 15:45:50 EDT</pubDate>
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