Topic 'Re: Comcast Call Center down?' in forum 'Comcast HSI' - dslreports.com http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22564045 en Fri, 10 Feb 2012 18:29:47 EDT Fri, 10 Feb 2012 18:29:47 EDT Re: Comcast Call Center down? http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22651889
I'm not particularly happy with the local support from Comcast, recently I have found the 'Neighborhood' have all expressed concerns and have been brushed off for the better part of two months. Granted the Squirrel population caused a problem, but that should be part of Comcast's contingency and should be able to see this problem readily from the equipment on their end and heed the multiple calls.

On Comcast's part finally today the internet is @ 2/3rds of what should be available, but that's a HUGE markup from the last four months of dialup speeds. I wonder what it actually takes to get some response on a local level problem to satisfy a problem area, four months seems pretty lazy and I would not state that had I been the only call in.

The TN support group who take the calls for NLR,AR are receptive, seems difficult to push past into a local reality though.

Anyhow, I guess those in privileged areas should be thankful...LOL

Cheers]]> http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22651889 Fri, 03 Jul 2009 21:29:20 EDT Re: Comcast Call Center down? http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22630019 3 miles of gut rot.

I wonder, anybody ever thought to suggest Comcast lineman use something like a 1 1/2" plastic pipe cut to around three feet at the really bad Squirrel traffic areas? Can you imagine a Squirrel on a barrel roll, anybody :)]]> http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22630019 Mon, 29 Jun 2009 18:00:15 EDT Re: Comcast Call Center down? http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22622171
Even if you call a local number you get routed to one of the 800 numbers and then it "routes" to the call center that handles that area..

Most of the NJ,PA, & DE markets were being handled by an outsourcer and might still be.. Last I heard the outsourcer was sending those markets to their Canada sites.]]> http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22622171 Sat, 27 Jun 2009 22:09:55 EDT Re: Comcast Call Center down? http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22610675
"I can see that your down and has been for three days ( I was away 4 days) did you recycle the modem?" "Yes, a couple of times." I then told him that it seemed like my particular node area has constant problems as more than not the 'High speed' is less than dialup. We are both congenial.

"Holy smokes, your history looks like a comb." "Well, like I stated it's not great around here, wish the local Comcast would would clean the line up; it's a constant issue."

"Looks like only one person is off line on your node and yours is down and the rest are green." Sure, it's a false positive, I bet there is no activity on those green lights" :) Seemed he agreed. This time I was back up pretty quick though, around 30".

People take offence easily when the word Comcast is brought up, but few seem to realize that from node to node it could be night and day for service. Obviously, I live in a low-care-local-state in regards service.

Oh,well.]]> http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22610675 Thu, 25 Jun 2009 17:33:34 EDT Re: Comcast Call Center down? http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22575266 http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22575266 Thu, 18 Jun 2009 21:49:46 EDT Re: Comcast Call Center down? http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22569685
It was clear blue sky and 90+, needless to say I was somewhat taken back by what I heard when in fact I 'Thought' I was talking to the local support, as the local number is what I called. Odd, eh.

That's twelve downs in around six months, must be something wrong with the equipment @ my local point for that much residential down time. Thing is I was so spoiled with an instant fix for years on SDSL, it's hard to lay down for one or two days now. Feel like a sheepal. :o

Anyway, why would Comcast redirect calls to a stricken area, why would the local number not pick local support, curious?

Cheers]]> http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22569685 Wed, 17 Jun 2009 22:36:22 EDT Re: Comcast Call Center down? http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22567563 said by CableTool:

said by jbob:

He asked "so how is one supposed to get a local support call through?" I had assumed that if that call center was unable to handle calls perhaps they should have rerouted the call to another Call Center.

He obviously DID get a support call through. But if the area was hit with a tornado and the call center and tech center are the same chances are there is a load of damaged equipment affecting service.
If they are in the building taking calls.. then again, he did get a local support call through? I think Im missing the point.

The rep most likely told him there was nothing they could do about the service being out at the moment due to the damage.
I assume the call he made went to a Comcast support center which is NOT in the city here. I think our calls used to go to Knoxville, TN but not sure. Normally that wouldn't be a problem as they would check our area and if needed dispatch someone. But according to kiwi they said there was nothing they could do due to the tornado damage for them...I assume.

My point was if that particular center is down for whatever reason wouldn't they simply reroute the calls to another center? I know this is a rare thing but just wondering.

And just in case this wasn't clear in my first post, we had no bad weather here in our area. He lives on the other side of town from me. My service was uninterrupted while his was out. The apparent damage was in another state thus affecting service calls for our area.]]> http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22567563 Wed, 17 Jun 2009 16:03:34 EDT Re: Comcast Call Center down? http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22565898 said by jbob:

He asked "so how is one supposed to get a local support call through?" I had assumed that if that call center was unable to handle calls perhaps they should have rerouted the call to another Call Center.

He obviously DID get a support call through. But if the area was hit with a tornado and the call center and tech center are the same chances are there is a load of damaged equipment affecting service.
If they are in the building taking calls.. then again, he did get a local support call through? I think Im missing the point.

The rep most likely told him there was nothing they could do about the service being out at the moment due to the damage.
--
CableTechs.org/"Horrible People with Integrity"]]> http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22565898 Wed, 17 Jun 2009 12:09:50 EDT Re: Comcast Call Center down? http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22564343
»www.google.com/search?q=comcast+···irefox-a]]> http://www.dslreports.com/forum/Re-Comcast-Call-Center-down-22564343 Wed, 17 Jun 2009 07:12:47 EDT Comcast Call Center down? http://www.dslreports.com/forum/Comcast-Call-Center-down-22564045 The person who answered said yes the service is down in your area but there is nothing they can do about it as the call center had been hit by a tornado. Holy cow!

He asked "so how is one supposed to get a local support call through?" I had assumed that if that call center was unable to handle calls perhaps they should have rerouted the call to another Call Center.

I told him to post something here but for obvious reasons he can't! lol I got home late tonight so not sure of his status and if his problem has been fixed yet.

Just wondering if there is a way to call the local offices?]]> http://www.dslreports.com/forum/Comcast-Call-Center-down-22564045 Wed, 17 Jun 2009 01:44:20 EDT