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bicker

join:2007-05-10
Burlington, MA
reply to Pale_Rider

Re: Make Up Your Mind!

So what you're saying is that businesses should focus on consumer needs to the extent that it contributes to long-term shareholder value -- that's the balance that the company strikes.

Mass-market customers generally are incapable of exhibiting loyalty. They're driven by price, not loyalty. Mass-market consumers generally "flee" when other providers offer lower prices, not higher quality.